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Appletree House has a Review Score of 7.6 (7.607) out of 10, based on 1 reviews in the last 2 years. Over all time Appletree House has 5 reviews.
Review from Marion H (Niece of Resident) published on 14 December 2023
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Review from Gloria J (Friend of Resident) published on 23 March 2021
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Reply from Tracey Langton, Manager at Appletree House
Thank you so much for your review it means so much to us at Appletree House.
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Review from Monica L (Daughter of Resident) published on 18 March 2021
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Reply from Tracey Langton, Manager at Appletree House
Thank you so much. We love looking after your mum.
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Review from David B (Son of Resident) published on 6 March 2018
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Reply from Tracey Langton, Registered Manager at Appletree House
Many thanks.
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Review from N M (Daughter of Resident) published on 20 December 2017
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Reply from Tracey langton, Registered Manager at Appletree House
Thank you.
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The Review Score of 7.6 (7.607) out of 10 for Appletree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.250 for Appletree House is calculated as follows: ( (6 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.357 Points relating to the number of positive Reviews for Appletree House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 1 Positive Reviews ÷ 2.8 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Nov 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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