Augusta Court

Winterbourne Road, Chichester PO19 6TT
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9.7 97 Reviews
  • Augusta Court, Chichester
Anchor’s Augusta Court in Chichester is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home is within reach of Kingley Vale National Nature Reserve and Goodwood Racecourse.

Augusta Court continues to welcome new residents for tailored and high-quality residential care and care for older people living with dementia.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides on-going training in dementia care to care staff ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Augusta Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Magda Zajac (Manager)
  • Admission Criteria
    • Please contact Augusta Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (44)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Number of floors: 2

Funding & Fees Guide for Augusta Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,562
    • Self-Funded Residential Dementia Care from £1,562
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,562

  • Colleagues at Augusta Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Augusta Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces


Augusta Court Reviews (97)

Total of 97, showing 21-40
9.7

Augusta Court has a Review Score of 9.7 (9.702) out of 10, based on 37 reviews in the last 2 years. Over all time Augusta Court has 97 reviews.

Overall Experience

  • 74
  • 23
  • 0
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  • 0

Date Published

97
12
22
37
60

Review from M S (Sister of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy my sister is here. She did have 24 hour care at home and I think she and the carers got fed up with each other. Being here there is lots to see and hear. I like the cafe style eating also.

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Review from Allyson B (Granddaughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit Grandad in such a pleasant environment. The staff are always so lovely and happy and Grandad is always clean and looks happy too.

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Review from M R (Sister of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to relax knowing that my sister was safe and well cared for at all times. She could get up and go to bed when she wished and choose whether to join in the many activities. Her health was monitered and I was kept informed of any changes. When eating became difficult, care was taken to assist
in every possible way. I have great respect for the staff who do a difficult and demanding job with cheerfulness, patience and kindness.

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Review from Joanna G (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in so well. He moved into Augusta Court in August 2023. After a short period of adapting, we are delighted to see that he has adopted Augusta Court as his home and his carers as an extended family. A huge thank you to all the team who are kind, attentive and devoted. We also appreciate
how much care goes into making the home so welcoming.

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Review from Abigail S (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly thankful for the exceptional care my mother has received at Augusta Court during her one year there. The management and staff members are not only professional and friendly but also genuinely caring, providing attentive support to meet all of her needs with a warm heart. My mother enjoys
participating in various activities offered at the care home, which keep residents engaged and content.
The facility's inviting ambience is complemented by the delicious food provided, as well as the delightful tradition of afternoon tea. Overall, I am deeply grateful to the compassionate and devoted team at Augusta Court for their unwavering dedication to making my mother feel valued and cherished every day.

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Review from D H (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Augusta Court provides a safe, caring home for my father, who is 90 and was diagnosed with dementia. He can be 'difficult' on occasion but this is handled sensibly and sensitively by the staff.
I have only good things to say about the management and staff. They are proactive, helpful, calm and caring.
The manager always has time to discuss any concerns and is an excellent role model for her staff.

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Review from J E (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Augusta Court is very good. Staff are friendly and welcoming. There is a good range of activities available every day. Management deals with enquiries promptly.

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Review from Ben T (Husband of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience when visiting my wife is one of great comfort and pleasure I get when I see how the staff care for and treat my wife and the other residents.
My wife's room is always clean, neat and tidy.
Thank you Augusta Court Care Home staff and management.

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Review from Angela N (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Any problem, I find staff are quick to act, very helpful and kind to Mum.
We - all (the family) appreciate what all the staff do for Mum, from cleaning/kitchen/carers/handyman/managers.

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Review from Simon P (Nephew of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt really loves to whole experience at Augusta Court Care Home. She is blooming and looks better now than at any time in the last five years or so. All staff are welcoming, supportive to both her and our needs. At a recent family get-together for her birthday, the staff accommodated our needs beyond
our expectations.
Thank you.

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Review from C G (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Augusta Court provides a lovely, calm environment, and the staff are always kind and welcoming. I have complete confidence that my mother is well cared for. All the staff are so caring, meet my mother's needs and are excellent at communicating with the family about any issues.

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Review from D G (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum lived at Augusta Court for the last year of her life and we were very happy with the care she received. The home is well organised and despite the challenges of caring for the confused and elderly, the staff are remarkably kind. They strike a good balance between protecting the vulnerable and
allowing as much freedom as possible.
Her room was comfortable with an ensuite wet room, kitchen area and door out to a small patio area and secure garden. The windows were large enough to give a good view but not so large as to allow sunlight to overheat the room. We placed flower pots and bird feeders to make it homely.
As she became more frail, the home provided a motorised bed and a motion sensor to alert the staff if she got up and in the final days she was gently and regularly turned, washed and made comfortable in a calm environment.
We would recommend it.

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Review from David D (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father joined the Augusta Court community last year I have found the standard of care to be excellent. There is a real focus on my father's individual needs and he often comments on how lovely the team is. The home has a lovely feel and is always very welcoming and relaxed when we visit. This,
despite the obvious recent challenges of Covid where the team has been working very hard 'behind the scenes' to make daily life normal for the residents. The outdoor garden areas are particularly enjoyed by my father and (as with inside the property) are well looked after. Each resident has a spacious flat with its own kitchen area.

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Review from T H (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meetings with two different staff members, our impression was of a caring and competent establishment. On his first day, Dad was shaved and his chosen picture was printed and put outside his room that same afternoon.
All staff, no matter what their role, were understanding and patient.
They showed Dad and all his relatives that visited over what became a short stay, great care and compassion.
Knowing that the fees were fixed at a flat rate, meant that if Dad's care needs increased slightly, this was not an issue. Recognising star members using nominations is a good idea, but, along with the numerous Covid related questions, it made signing in and out a more lengthy process. We were conscious of keeping staff waiting for longer than might have been necessary.
We are very happy to recommend Augusta Court as an excellent place for a resident to stay.

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Review from L T (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have seen the care my mother has received for well over two years. We feel reassured she is safe and her needs are met by the caring and very cheerful staff. It is good to see and hear of the range of activities for Mum to do and know of the comfort she has, when necessary. Whilst we
do feel the cost of her care is high, we are happy with the quality of her life. Thank you.

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Review from Gemma M (Granddaughter of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother receives is excellent. It's personalised to her needs, and she is very happy there. The food is good, and the entertainment is varied. She always seems to be treated with respect and is happy to go back when she has been out. Highly recommended to anyone requiring this level
of care.

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Review from Y S (Wife of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Large airy room, always clean. The patient and his clothes are always clean. Variety of activities early on, but little activities now.
Food is excellent if someone helps him throughout the meal. I have never heard a carer raise his/her voice to anyone.
Kindness and care prevail.

Reply from Magdalena Zajac, Manager at Augusta Court

Thank you for taking the time to review Augusta Court and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments and I will make sure our team are aware. Our residents have input into our range of daily, weekly and monthly activities. We encourage our residents to participate but respect their opinion if they don't wish to do so. We also have one to one activities with our residents and we are happy to discuss this with you at a mutually convenient time.


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Review from G T (Son of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mum on her birthday and the staff made it a very special time! They were their usual caring and extremely attentive selves, delivered by all with a big smile! Thank you for providing such a high level of care and support.

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Review from J M (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been suffering with UTIs over the past couple of months and the care he has received has been timely, appropriate and very supportive. I received calls on both occasions from his care worker with an update as to progress and treatment which was appreciated.

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Review from Mary J (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here for six weeks, she had the most amazing stay at Augusta Court. I had never seen her laugh and smile so much in quite a few years and it was the place that she passed away in. The staff went beyond their job descriptions, nothing was too much for them, I'm sure if you looked closely
you would have seen a pair of wings on their backs. In the last few weeks of her life, they gave her love and smiles and care that melted our hearts, and in the final week, they cared for us as well. The events and things they provide for the residents are fun, and entertaining, and help residents mix and keep active in many ways. The room or as Mum said her flat was a fantastic size and we could take any furniture or pictures in that we liked to make Mum feel at home. Thank you Augusta Court.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Augusta Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Augusta Court is calculated as follows: ( (317 Excellents x 5) + (108 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 436 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Augusta Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Augusta Court directly for further information.


Awards / Recognitions (3)

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