Augusta Court

Winterbourne Road, Chichester PO19 6TT
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9.7 97 Reviews
  • Augusta Court, Chichester
Anchor’s Augusta Court in Chichester is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home is within reach of Kingley Vale National Nature Reserve and Goodwood Racecourse.

Augusta Court continues to welcome new residents for tailored and high-quality residential care and care for older people living with dementia.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides on-going training in dementia care to care staff ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Augusta Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Magda Zajac (Manager)
  • Admission Criteria
    • Please contact Augusta Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (44)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1991
    • Number of floors: 2

Funding & Fees Guide for Augusta Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,562
    • Self-Funded Residential Dementia Care from £1,562
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,562

  • Colleagues at Augusta Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Augusta Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces


Augusta Court Reviews (97)

Total of 97, showing 81-97
9.7

Augusta Court has a Review Score of 9.7 (9.702) out of 10, based on 37 reviews in the last 2 years. Over all time Augusta Court has 97 reviews.

Overall Experience

  • 74
  • 23
  • 0
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Date Published

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Review from J O (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Augusta Court are committed to providing a caring, friendly atmosphere. My dad received an outstanding level of care at Augusta Court. I am aware of the care and kindness shown by all who work there.
My mum was also at Augusta Court where she received great palliative care, dignity and respect.

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Review from W J (Brother of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this last period, my sister required hospitalisation following injuries sustained in a tumble. The rapport between the NHS and Augusta Court was noticed and appreciated. It is very reassuring to see the depth of the care she is receiving with you. Thank you.

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Review from A T (Son of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Augusta Court for over a year and every time I visit, I am impressed by the genuine care and interest given both to my relative but also the other residents. The home is run to high standards and all the staff ensure those standards are met. It is always clean, sweet smelling
and there are no secret areas. The food is excellent and produced from fresh ingredients and the catering staff are very much part of the team. Any concerns about my relative have always been met with a helpful attitude and followed up with action. There always seems to be smiles at Augusta, for the staff and for the residents. A hug and a kiss given to residents by staff has an immediate effect and helps make this a home where residents feel welcome and settled. When I have seen difficulties arise, the training staff have been given help to deal with or overcome problems. If I needed this type of care, I would be happy to join the Augusta Court family.

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Review from Nick W (Son of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents seem happy and very well cared for including my dad.


Lively, engaging staff. Good smell.


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Review from Ann H (Relative of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are both professional and compassionate, they treat residents with kindness and respect. Residents are kept safe, this was of concern to the family in the past. Senior carers always find time to discuss with relatives issues relating to residents. Medical needs are well provided for residents.
In my opinion service of laundry should have a person in charge because things can go missing.

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Review from Evelyn J (Sister-in-law of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place our sister in care as she is suffering from dementia and after several visits to various homes, we arrived at Augusta Court. It was like a breath of fresh air with lovely friendly staff and an amazing atmosphere enabling its residents to get the most out of their lives.
We are quite
delighted with Augusta Court and how happy and safe our sister feels. Many thanks.

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Review from K W (Husband of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't think there is a better home for my Wife to receive care and attention.

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Review from Sally E (Daughter of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having a relative in a care home is difficult enough - Augusta Court does feel like a home from home rather than a generic care setting. This is because residents have individual flatlets which give them their own private space and these flats can be personalised, tea and coffee facilities, fridges
etc normalise the situation and give relatives some privacy if desired when visiting.
Staff members treat relatives with dignity and respect and are mostly cheerful and committed. Team leaders are particularly able and are good mentors for younger less experienced staff. Managers are always available to listen to concerns and act when necessary and communication is good between the home and relatives.

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Review from M S (Son of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has vascular dementia and normally lives in her own home with the help of carers. Due to a temporary lack of carers, she went into Augusta Court for three weeks. They acted quickly and efficiently to assess and admit her. She had a pleasant room with ensuite and a walk in shower. She settled
well and was sorry to leave. All the staff were very kind and helpful and the is well-ran.

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Review from K W (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Augusta Court when he could no longer manager at home and spent the last two weeks of his life there. He was very well looked after by kind and caring staff. Sadly he passed away before he truly settled in. I have no hesitation in recommending Augusta Court, an immaculate home with
supportive staff.

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Review from Sandra Helen J (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day that I visited a married couple that came to Augusta Court, I knew it was good. Not only good but the best home I have ever visited. The staff are friendly and make you welcome. I can pay for a home dinner, which is first class home made food. The décor is great, plenty of activity
for them. Even the chef said it's the best home he has worked in. It is the kind of home I would like to stay at when my time comes. I am now only 70 and owned my own Residential Home for Dementia and Alzheimer's for 20 years but now retired and that was nice too.

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Review from Joy B (Wife of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is excellent. The staff are always welcoming and helpful and I have never known a call for help ignored. The food is patchy and sometimes not well cooked i.e. carrots hard while green vegetables cooked far too long and the menus are very repetitive. This refers to lunch which I have with my
husband on the four days a week that I visit him. The meat is often very tough and the fish often nearly raw or overcooked. Maintenance of building not good. Control of radiator in the room seems faulty - room is often very cold and even communal room cold. But the standard of care is excellent.

Reply from Samantha Kewell, Home Manager at Augusta Court

We welcome all feedback so we can cook food to people’s preference. Our residents have recently enjoyed a tasting afternoon, trying the food for the new spring/summer menus that they help to create.


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Review from Susan S (Niece of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into this care home in September 2016 and despite always having wanted to stay at home, settled in really quickly and easily and is happy to be there. The staff were all so helpful before she moved in, listening to and sorting out our many requests and queries. They treat each new resident
as an individual and listen to what they want and action it. Aunty is making new friends and joining in activities happily. Thank you Augusta Court - you're the best!

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Review from Anne R (Niece of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to live at Augusta Court in March 2012. At that time she was highly anxious and awaiting further medical tests. The staff were immediately welcoming and did all they could to help my aunt relax and feel at home. As my aunt's dementia has got worse the staff have sensitively adapted her
care plan to meet her changing needs. The staff are very caring and patient and are always positive and encouraging. I appreciate it is not easy to work with people who have dementia and the staff make every effort to be flexible and do their utmost to provide as much quality of life for residents as possible. Keep up the excellent standards!


I think the care at Augusta Court is as good as it humanly can be. I live at a distance and appreciate the way that staff contact me with any concerns. I have recommended Anchor as a provider to friends who live away from West Sussex, who are considering provision for their own elderly relatives.


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Review from Alice W (Wife of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly 60 years of married life, it was always going to be heart-wrenching to find care for my husband, but given the present circumstances, I believe that we have found the very best in Augusta Court. It certainly lives up to it's title of CARE HOME. The care shown by all the staff is excellent
and the atmosphere is of a friendly, family home. The staff work as a team lead by good managers and team leaders and show thought and understanding of individual needs of the residents. Activities are provided every day and now special thought is given to those who cannot take part. From the outside, the building is not inspiring but inside it is warm and welcoming, light and bright with wide corridors, open spaces and pleasant en-suite flatlets, but it is the quality of staff that matters. Without their hard work and dedication, Augusta Court would not be the place of peace, security and contentment that it is.

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Review from Peter J (Son of Resident) published on 23 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was struggling for quite a while at home and we knew the time was approaching where she would need 24/7 observation. Augusta Court has been excellent in providing support for our mother. She has now been there for just over 3 yrs. The surroundings are always clean and tidy. The staff are
friendly, welcoming and attentive to our mother and to us when visiting. They are always looking to try new ideas and provide new stimulus in what must be, sometimes, difficult circumstances. Occasionally there are, inevitably, concerns or issues and we have always found the staff approachable and professional. All in all, we have been very pleased with the support our mother gets and feel we can relax and know she is in good hands.

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Review from G D (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was given a wonderful welcome in Feb 2015 and was looked after very well by caring and friendly staff- many of whom she became fond of, and they of her. Gradually her health deteriorated due to old age- she liked being there- we didn't want to move her away from the friendly staff caring for
her and she died in Jan 2016. I was with her and my brother as well and the staff were very helpful and supportive to us too. Thank you to all those involved- such lovely, hard working, friendly and kind people.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Augusta Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Augusta Court is calculated as follows: ( (317 Excellents x 5) + (108 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 436 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Augusta Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Augusta Court directly for further information.


Awards / Recognitions (3)

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