FEE CAN VARY ON LEVEL OF CARE AND ROOM
The home excepts visitors with no restrictions
A large car park at the front of the home
Autumn Lodge has a Review Score of 9.9 (9.911) out of 10, based on 18 reviews in the last 2 years. Over all time Autumn Lodge has 56 reviews.
Review from David W (Grandson of Resident) published on 26 December 2024
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Review from Susan B (Daughter of Resident) published on 16 December 2024
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Review from Steven H (Relative of Resident) published on 16 December 2024
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Review from Sue D (Daughter of Resident) published on 16 December 2024
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Review from Suzanne M (Daughter of Resident) published on 9 September 2024
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you so much for this lovely review, it is much appreciated.
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Review from N O (Daughter of Resident) published on 3 September 2024
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you so much for this exceptionally good review of Autumn Lodge, it is very much appreciated when relatives take the time to complete it for us, I will pass on to all the staff the positive comments that you have made.
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Review from Elizabeth L (Daughter of Resident) published on 3 September 2024
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you so much for taking the time to complete this review of the care that was received for your mother, the kind words are always very much appreciated and will be passed over to the staff team.
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Review from J M (Daughter of Resident) published on 3 September 2024
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you for taking the time to fill in this review it is much appreciated and allows us to see where we may be falling short and can improve.
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Review from Luan H (Daughter of Resident) published on 30 August 2024
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Reply from Nicky Hunt, Manager at Autumn Lodge
Lovely review thank you for taking the time to complete it, very much appreciated.
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Review from Amy A (Daughter of Resident) published on 22 July 2024
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you so much for a lovely review of Autumn Lodge
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Review from Charlotte O (Friend of Resident) published on 22 July 2024
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Reply from Nicky Hunt, Manager at Autumn Lodge
What a lovely review, thank you so much for taking the time to complete it for us any feedback is always greatly received
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Review from Ian G (Son of Resident) published on 15 December 2023
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Reply from Nicky Hunt, Manager at Autumn Lodge
Wow, what a fabulous review, I cannot thank you enough it is this kind of review that reminds you why you do the job.
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Review from Blaise J (Son of Resident) published on 13 December 2023
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you so much this truly is a lovely review of Autumn Lodge.
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Review from Deborah C (Respite Resident) published on 11 December 2023
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you for taking the time to submit such a positive and lovely review of the home. I am pleased we are meeting expectations
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Review from Kristie H (Daughter of Resident) published on 11 December 2023
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you so much for doing this review, it is really kind of you. We are glad that you are happy with the care we are delivering.
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Review from Robert S (Son of Resident) published on 11 December 2023
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you for this very nice review, it is much appreciated.
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Review from Gill S (Friend of Resident) published on 11 July 2023
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you for such a nice review, we strive to make the experience a happy one no matter how long a person stays with us.
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Review from M W (Son of Resident) published on 23 May 2023
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Review from S E (Daughter of Resident) published on 22 November 2022
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Reply from Nicky Hunt, Manager at Autumn Lodge
Thank you so much for a lovely review of Autumn Lodge, we strive to maintain as high standards as we can.
It has been a pleasure getting to know your wonderful father and both you and your sister.
I will pass on these lovely comments to my staff.
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Review from Matthew K (Son of Resident) published on 15 November 2022
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Reply from Nicky Hunt, Manager at Autumn Lodge
Wow, what a lovely review from an equally lovely family. We are so sad that we didn't get to have your lovely mother with us long term but she made a massive impact on all the staff equally in the home and she is sadly missed. I cannot thank you enough for taking the time still in what I am sure is a very tough time for you all as a family, it really does mean a lot to me and my team.
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The Review Score of 9.9 (9.911) out of 10 for Autumn Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.911 for Autumn Lodge is calculated as follows: ( (197 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.911
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Autumn Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2019
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Job Title: Care home Manager
Joined: 2010
I have been managing Autumn Lodge since March 2010
I hold an NVQ level 2, 3, 4 and the RMA I am also a qualified assessor.
I love my job and believe in creating a home from home environment for the service users coming to live with us.
Job Title: Deputy Manager
Joined: 1996
I am employed at Autumn Lodge as the Deputy Manager.
I have been employed at Autumn Lodge since 1996.
I hold an NVQ level 3, I am passionate about my job and strive to deliver the best care to the residents that come to live at Autumn Lodge.