Avon House

Stockcroft Road, Balcombe, Haywards Heath, RH17 6LG
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9.7 40 Reviews
  • Avon House, Haywards Heath
Avon House is a lovely 16 bedroom private Residential Care Home that has held a strong local reputation for many years. Because Avon House is small it is able to provide a homely and relaxed atmosphere and can cater to the individual needs of residents. All bedrooms are en-suite and residents are welcome to bring their own personal possessions.

As well as an elegant lounge and dining room, Avon House has attractive gardens which can be enjoyed from a large decking area. The village with all its amenities and great community spirit is within walking distance.

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Care Provided by Avon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Avon House (Balcombe) Ltd
  • Person in charge
  • Connie Tshuma (Registered Manager)
  • Admission Criteria
    • Residents must be able to mobilise independently or with the assistance of one carer
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (16)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Avon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,250
    • Self-Funded Residential Dementia Care £950 – £1,250
    • RESPITE Self-Funded Residential Care £950 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,250

  • Self funding and Top up accepted
  • (these prices are only a guideline, please contact Avon House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits in room, lounge, garden or designated room.


  • Parking

  • Ample parking


Avon House Reviews (40)

Total of 40, showing 1-20
9.7

Avon House has a Review Score of 9.7 (9.724) out of 10, based on 10 reviews in the last 2 years. Over all time Avon House has 40 reviews.

Overall Experience

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Review from C S (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon House has given my mother a lovely, safe and reassuring home in which to spend her later years. The traditional house has a warm cosy feel, a home from home, with spacious living rooms, accessible garden and comfortable carpeted bedrooms. A purposely small number of residents and a regular team
of carers ensures that every resident has continual care and support as required. The two hands on managers are both excellent and the staff are kind and helpful, always attending to my mother's needs with a ready smile. Daily activities are organised in the communal lounge for residents to enjoy if they wish, creating a friendly, family-like atmosphere. Great consideration is given to allow residents to ake their own choices and feel independent, whilst still receiving the best care. The place is spotlessly clean and fresh, yet retains a homely ambiance with fresh flowers, traditional decor and comfortable furniture. The peaceful relaxed surroundings are perfect for my mother who, after a long stay in hospital, is now the happiest we have seen her in years. This peace of mind is priceless. We're so very grateful and can highly recommend Avon House for respite or long-term care.

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Review from Fran H (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since arriving at Avon House my mother has been treated with dignity and care. She is always clean and well presented. The home itself is always clean and does not smell in any way. The staff are friendly and always greet me with a smile. They know who I am and tell me how my mother is before I see
her. It is a small home and no-one goes unnoticed.

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Review from Jackie K (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon House has exceeded our expectations.
The staff are competent and always caring and cheerful. The home itself is perfect for older residents with lovely gardens and a beautiful location. It is very much a home and staff make a point of welcoming residents home even if they have only been away for
a walk. Avon House is very well run with managers who are clearly very experienced, excellent at their jobs and very approachable.

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Review from S B (Son of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find that all the staff are very caring and pay so much attention we are completely happy and confident that my mother is in the very best of care.

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Review from Jo M (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to once again thank the management and staff at Avon House, for all their care and support to Dad, he has been at Avon House for approximately 3 years now. With their care and professionalism, he in our eyes has improved massively, he now gets company bonding with other residents and is
regularly weather permitting outside in the garden and walking around the village which he enjoys.
He tells us what’s been going on at Avon House whether it be a church service to a sing-song or a games afternoon to a quiz, and he always tells us about the lovely meals he has had.
We as a family are amazed at how he has fitted into the Avon House family.
Most importantly, he is very happy at Avon House and for us, he is in a safe caring environment with wonderful staff and a very experienced and understanding management team.
Thank you Avon House.

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Review from Jane A (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into a home after a stay in hospital. On arrival at Avon House they were so welcoming and made Mum feel at home. Over the time of Mum being there I have got to know all the staff and you could not ask for a more caring, professional and helpful staff. Mum loves them all and always says
how lucky she is to be there with such kind people. I am so grateful to all at Avon House for looking after Mum so well.

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Review from Madeleine C (Daughter of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon House is a small care home which feels more like a "home from home" to my mother. She was quite anxious about moving into a care facility and ending up alienated but her fears dissolved when she moved into Avon House. The staff are superb, very caring, attentive and friendly. Mum was made to feel
like one of the family from the first day and she's never looked back. She's made friends with several of the residents and is thoroughly enjoying her life.
Having now been a resident for nearly two years, I can honestly say that living at Avon House has given my mum a new lease on life. She celebrated her 100th birthday recently and we couldn't have wished for a better way for her to mark such a special occasion than being with all her new friends, the wonderful carers, the management and yes, family too.
My family and I are so very grateful to Avon House.

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Review from Rob M (Son of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have made many visits to Residential Care and Nursing homes over the years, and we are immensely impressed by the quality of care being given at Avon House. The care managers are calm, professional and wonderfully caring, and we are yet to meet any members of staff who are not patient,
welcoming and very good indeed at managing my mother, and the other residents. We know how challenging their job can be, and we are very grateful indeed to all your staff.

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Review from C B (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Avon House in December 2019, just before the covid pandemic struck. Now 101 she is still there, with slightly greater needs, but still as well-cared for as ever. Her family are most grateful for the love, care and affection she receives from the staff and for the excellent catering
that Mum still heartily enjoys. That, the friendly family atmosphere of the home and the view of the lovely garden out of her window have given Mum a suitable place to see out her final years. The Avon House management negotiated the difficulties of the pandemic particularly well. Testing protocols around visits were (and still are) reassuringly strict but access to and contact with Mum was never impossible.

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Review from C S (Daughter of Resident) published on 15 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Avon House because we knew about its reputation in the community. We looked at some of the new homes, but felt that Avon House could provide more of a homely atmosphere and more individual attention. We have not been disappointed and my mother is really thriving. She was fearing her loss of
independence in a home but has been pleasantly surprised to see much support there is to continue with hobbies and stay as independent as possible. The home is well run and we feel involved as a family. It is good to have staff live on site and most seem to have been there a while. It is reassuring to know that the carers can get to know mum well and vice versa. It is also very reassuring to have the GP make weekly visits.

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Review from Elizabeth S (Respite Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Avon House enough. All the staff are extremely welcoming and their care goes above and beyond. They looked after my father extremely well after having a horrible time in hospital. All my father's needs were taken care of on a daily basis and he always felt comfortable. It's a lovely
large house in a great area. My father has come away from there with some lovely memories. Thank you, Avon House.

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Review from Michelle R (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Avon House for almost three years now. I truly believe that she is still with us because of the outstanding care and attention that she receives at the Avon House. Being a small and very well-run home, my mum has had exceptional care from the minute she arrived until today.
I live in the US and call my mum every morning. Whoever answers the phone for her is always cheerful, informative about how she is doing, and just a pleasure to talk to. Everyone makes sure mum is on the phone and stays with her during the call. I receive emails, texts, photos, videos, the staff arrange video chats, just so that mum and I can stay in touch the best way we know how, and I never have to worry about her. I get routine updates on her health. I am involved in every decision. The care home manager is the most exceptionally competent, caring, supportive and amazing lady I have ever had the joy of working with, in any situation. I recommend this home completely.

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Review from Kenneth W (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Avon House for over two years and prior to this was receiving care in the community and in a warden-assisted development, and she was admitted to hospital almost monthly, however, since being in Avon House she has not had one spell in hospital. I have no doubt this is due to the
consistent high-quality care provided by the team. They have dealt with covid extremely well and their record is second to none. I visited her last week and I have not seen her look so well. The staff without exception have always been helpful kind and thoughtful whatever the situation. My mother is always clean, and the home is always clean and does not smell. They continuously try and motivate my mother with encouragement by spending time with her. The home always keeps me updated and they contact me when needed. The manager and her team are an excellent example of what a care home should be like. Thank you all for making my mother's later years a positive experience.

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Review from Kim C (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been amcarer for over forty years and have not come across such a perfect home in every way, I just cannot fault them in any way shape or form, I’m so grateful my mother is being so well cared for.

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Review from R H (Son of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am eternally grateful to Avon House for keeping everyone safe and sound and in good spirits during the pandemic. I do not underestimate what has gone into achieving this. Really appreciate the help of all the staff during this horrible period.

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Review from R H (Son-in-law of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming home with fantastic staff. Extremely grateful Mum is so well looked after.

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Review from K R (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a perfect combination of being cheerful and bustling, with quiet, peaceful spots if preferred. Mum is very fond of the staff. Nothing is ever too much for them.

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Review from J T (Son-in-law of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment we entered Avon House, we knew it was the right home for us. It feels like a family home - not an institution.

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Review from Sarah B (Friend of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a small home makes everything seem more personalised. There’s a lovely warm homely atmosphere.

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Review from D T (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home - staff are so caring and professional.
Food is perfect.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Avon House is calculated as follows: ( (102 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Avon House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 14 Apr 2025

Ensuite room


Awards / Recognitions (0)

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Frequently Asked Questions about Avon House

What types of Care is Avon House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avon House provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Avon House have?

There are 16 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Avon House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon House to the centre of Haywards Heath?

4.2 mile(s) as the crow flies, distance by road may be significantly further.