Avon House

Stockcroft Road, Balcombe, Haywards Heath, RH17 6LG
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9.9 39 Reviews
  • Avon House, Haywards Heath
Avon House is a lovely 16 bedroom private Residential Care Home that has held a strong local reputation for many years. Because Avon House is small it is able to provide a homely and relaxed atmosphere and can cater to the individual needs of residents. All bedrooms are en-suite and residents are welcome to bring their own personal possessions.

As well as an elegant lounge and dining room, Avon House has attractive gardens which can be enjoyed from a large decking area. The village with all its amenities and great community spirit is within walking distance.

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Care Provided by Avon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Avon House (Balcombe) Ltd
  • Person in charge
  • Connie Tshuma (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Avon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,250
    • Self-Funded Residential Dementia Care £950 – £1,250
    • RESPITE Self-Funded Residential Care £950 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,250

  • Self funding and Top up accepted
  • (these prices are only a guideline, please contact Avon House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits in designated visiting room subject to negative LFT


  • Parking

  • Ample parking


Avon House Reviews (39)

Total of 39, showing 21-39
9.9

Avon House has a Review Score of 9.9 (9.874) out of 10, based on 10 reviews in the last 2 years. Over all time Avon House has 39 reviews.

Overall Experience

  • 35
  • 3
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Date Published

39
0
5
10
29

Review from Shelagh W (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming here after hospital treatment, I have experienced only kindness and care over and beyond the basic treatment from all staff, carers and helpers and the boss.

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Review from Caroline H (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to have a full and rewarding life at Avon House. She has made good friends and is very fond of the staff. The manager and deputy do a good job keeping us up to date and involving us in any decisions. The local GP also provides great support to the home. Each time I visit I come away
thankful that mum is happy and is in such good hands.

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Review from C W (Daughter-in-law of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident of Avon House for 14 months. The care she has received has been good, and the staff kind and caring though there has been quite a change in staff in the 14 months with only one carer having been there for all that time. The food is good and enjoyed. The decor is
shabby and lighting could be improved, though I understand these issues are being addressed.

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Review from Reggie B (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very nice, very homely and the home is very cosy and warm. All of the staff are very caring. My family are always welcome when they come in to see me. The food is very good and suitable.

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Review from Brian W (Son of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has lived at Avon House for just over a year. This has been a year of change of ownership and management which has also meant a significant change in caring staff. There was particular emphasis to ensure that disruption to the residents was as little as possible which was successful. Some
of the areas required redecorating and upgrading, this is now well in hand.
The residents are well cared for with respect for their preferences and their individuality. I have no problem in recommending this home as a small and caring establishment.

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Review from June N (Respite Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was impressed by the friendliness of the staff. The atmosphere was easy going but I felt that everything was in control, including a fire alarm exercise. If this nursing home is running in X years, I would gladly go for more respite if I needed pampering again!

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Review from Peter E (Respite Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive building set in large garden. Entrance hall welcoming. Greeted with pleasure, decoration of building is clean and fresh. Food very good and served on time. Plenty of staff in ratio to patients. Organised afternoons, organised for exercise, scrabble with students from local college, model
making. Residents are encouraged to help staff lay-up tables. Flower arranging organised- the flowers are put on show.
In all, Avon House is a well run, friendly home. Thoroughly recommended.

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Review from Hazel F (Respite Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had very comfortable few days stay.

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Review from Mandy T (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having settled mum in she seems to be improving and happy. The manager aims to integrate her more in with the other residents so that she mixes.


The management are always accessible and are confident in answering our many questions.


We feel happy to drop in at any time as a family and we can

treat it as a 2nd home! The food is improving and she is willing to try anything they give her.

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Review from P R (Son of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and well cared for. All the staff are friendly and capable.

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Review from F O (Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxed atmosphere. Very jolly staff.

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Review from DGillian F (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Owners and manager are superb creating a real family feel in this small home. My Mum had already chosen Avon House which was where she wanted to be when her dementia got so bad. She could no longer cope in her own home, so it was an easy choice for me. I feel like her family has just been extended to
include those who have the knowledge and ability to look after her in a kind and caring manner as I would like to be able to do myself 24/7.

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Review from Ann D (Daughter of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Late last year we had the difficult task of bringing my father, an 'Alzheimer's' sufferer, from his house in Cheshire to a home, nearer to us, in West Sussex.


We visited several homes in the area.


We chose 'Avon House' based on one, simple, criterion: care. The management and staff at Avon House

care for the residents, their welfare is of paramount importance. This being the case, everything else: accommodation, hygiene, quality of food etc. falls quite naturally into place.


Putting a parent into a home can never be a pleasant experience - Avon House makes it as positive an experience as it could possibly be, for all concerned.


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Review from Sheila I (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my elderly mother receives. The staff are consistently kind and considerate. She is always highly complimentary about the quality of the food. The management is attentive to the needs of the residents.

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Review from Evan R (Son of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon House is a warm, friendly and caring home. Every resident is treated as an individual, and we as a family are always made very welcome. The atmosphere is like a family home, and definitely not like an institution. The staff, all of them, are kind and gentle, and we would like to thank them for
the care they give to our Mum.

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Review from Virginia M (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon House is a small friendly home in a lovely village. My mother has a big room looking out onto the garden which she loves. The food is excellent and there is a range of activities every week. My mother has Alzheimers but is very active. She is encouraged to do as much for herself as she can and
she enjoys helping out by laying the tables and folding the laundry. The staff are very caring and patient and I would highly recommend the home to others.

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Review from Sue MC (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Avon House is very well run and managed care home. Lovely kind and helpful staff. There is a very friendly and happy atmosphere at the home. I would have no hesitation in recommending this care home.

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Review from Alison H (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Avon House since August 2016.
I cannot praise the staff and management enough. She is completely settled and cared for perfectly. The staff are kind and caring and my mum's needs are always met.
After visiting, I always come away knowing I have nothing to worry about.
Avon House is like home from home and I always feel welcome.

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Review from Sally B (Daughter-in-law of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law received an extremely high standard of individualised care whilst a resident at Avon House. The staff were always outstandingly caring and professional. It has a lovely and friendly welcoming atmosphere and I believe all the residents are encouraged to meet their full potential. I would
have no hesitation in recommending the care at Avon house.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Avon House is calculated as follows: ( (106 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

Ensuite room


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