Avon House

40-42 Shakespeare Road, Worthing BN11 4AS
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9.9 56 Reviews
  • Avon House, Worthing
Established in 1991, Avon House was one of the first care homes to specialise in dementia care. The home is part of the Cobham Care Group along with its sister home Avon Manor. The home is situated in a quiet, tree-lined road that is only a short distance from Worthing Hospital, Worthing town centre and the seafront.

Cobham Care’s philosophy is that every resident is an individual - individuals’ needs change and therefore need to be continually addressed. In order to achieve this at Avon House, information about a resident’s life and loved ones is gathered from relatives soon after admission. This allows carers to better understand the individual and treat them with a greater degree of sensitivity and understanding. They pride themselves on the friendly, caring and homely atmosphere they provide. Where the residents are encouraged to lead an active, dignified and independent life.

The large number of staff are selected for their kindness, patience and their ability to care for people with dementia. All staff are provided with training in first aid, manual handling, understanding dementia, safeguarding vulnerable adults and other relevant subjects. The careful selection process and ongoing training and assessment is a comfort to relatives who, understandably, are very worried about entrusting loved ones to the care of others. It also ensures that the residents are receiving the highest level of care.

The residents’ rooms are situated on the ground and first floors. Whilst every room is fully furnished, Avon House is pleased to accommodate any personal belongings a resident may wish to bring.

Please feel free to contact Avon House and the Registered Manager, would be more than happy to answer any questions you may have. She would also like to invite you to look around Avon House at any time to see for yourself what the home has to offer.

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Care Provided by Avon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracy Reed (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Avon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,510 – £1,550
    • RESPITE Self-Funded Residential Care £1,510 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,510 – £1,510
  • (these prices are only a guideline, please contact Avon House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please get in touch to arrange a visit at Avon House.


  • Parking

  • Free parking is available on the surrounding streets.


Avon House Reviews (56)

Total of 56, showing 1-20
9.9

Avon House has a Review Score of 9.9 (9.867) out of 10, based on 29 reviews in the last 2 years. Over all time Avon House has 56 reviews.

Overall Experience

  • 51
  • 5
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Date Published

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Review from W M (Son of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find Avon House clean and warm. The staff are very friendly, caring and attentive. Mum says the food is very good.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from P E (Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Supportive staff, very clean home, always lots to do. I love living at Avon House.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write a review for Avon House.


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Review from B S (Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a resident of Avon House for a year, The staff are lovey and helpful. The home is very clean, Always have activities. The office staff are wonderful and I'm very happy here.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write a review of Avon House.


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Review from A C (Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel at home. Great activities, excellent staff and management are outstanding. Thank you so much for taking such good care of me.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from Nasser E (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for my mother. Simple as that. Highly recommended. Well looked after, always smiling and happy. The standards set by this care home are exceptional. All the staff are attentive, empathetic and genuinely kind.

Reply from Tracy Reed, Manager at Avon House

Thank you so much for such a lovely review of Avon House.


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Review from Suzannah G (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff at Avon House for looking after my mother wonderfully for the last 18 months of her life. Communication with me, as next of kin, was superb: the staff always informed me of any changes and kept me updated as she gradually deteriorated and faded away. In particular,
I always felt that she was respected as a valuable individual human being right to the very end, with instinctive regard for her and her choices. The regular updates of activities via the social media page were great and a really good example of how you don't have to do expensive things to provide stimulation - normally the opposite is true and Avon House are a brilliant example of it. There always seemed to be something to engage the residents if they chose to participate, but never any pressure if they did not. This was her 5th care home - but the only one in which she settled. In particular, 5/5 is not enough for being treated with dignity. Can I give 10/5 please?!

Reply from Tracy Reed, Manager at Avon House

Thank you so much for such a lovely review of Avon House.


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Review from R G (Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here at Avon House. I have made lots of friends, the staff are happy and helpful and the activities keep me very occupied.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from Jazz G (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing my dad is safe and secure at Avon House is a huge relief. The staff makes it a fantastic environment for the residents to feel comfortable and happy. They are always doing engaging activities, providing good nourishment and great care to all residents. They give regular and detailed reports/updates
so that we are always kept in the loop. It is always clean and I love taking my little boy to visit his grandad. I couldn't imagine a better place for dad to be.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from P R (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Avon House in August 2023, since being here I have made friends and feel settled. My meals are lovely and the home is clean.
All the staff are lovely and I enjoy lots of activities, especially the Arts and Crafts.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from J S (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Avon House since August 2023.
Since being here I have made many friends and I do many activities.
I feel at home here and feel looked after and safe.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from Sam M (Granddaughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic home full of engagement for residents and enthusiastic workers. Lots of inclusive activities such as arts and crafts, musicians, singers, sporting events and board games. Beautifully clean home, that offers tailored meals from a brilliant chef. I couldn't imagine a better home for
my family members to stay.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from M G (Wife of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very homely; my husband is very content.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from P H (Sister-in-law of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He appears happy and well cared for. Staff are always very happy to help. He seems very content with the food and enjoys the activities.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from A S (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Avon House it has taken all the worry away. She is well cared for and I know that if the staff have any concerns they call me to discuss so that I am fully aware of any situation. The activities are good and varied and all the staff are so friendly and treat all the residents
well and engage with them. I would highly recommend this care home to anyone whose loved one is suffering from Alzheimer's disease.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from Sharon R (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon House is a small wonderful dementia care home which is run excellently. I visit my mother every week and I have never had any concerns in the three years she has been there. She is treated with respect and dignity. Always clean, nicely dressed, never in dirty clothes and has never smelt. The staff
are all so kind, assist my mother, family and treat her with respect. They also encourage residents to participate in activities which take place frequently. Outside entertainment organised and immensely enjoyed by all. Any concerns are always addressed and discussed in full, including family, all done in confidence. Thank you Avon House.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to write such a lovely review of Avon House.


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Review from Carole C (Sister-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff very friendly and helpful.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from S G (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Avon House enough. They are caring and attentive. My mum is very happy there. It is always clean and welcoming, the staff are very helpful and there is regular entertainment for all. The lounge is a large, welcoming space and there are quiet spaces as well as their rooms
for when they want to have solitude. My mum always enjoys the food. I highly recommend Avon House.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to complete a lovely review for Avon House.


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Review from P D (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Avon House Care Home a few months ago as her dementia got worse. She was treated well and we were very pleased with the care she received.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from Wendy S (Niece of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty initially became a temporary resident at Avon House Care Home for respite care.
She was very anxious but the lovely staff did everything possible to settle her. I was able to bring in personal items of hers and to aid her to feel at home.
Over a few weeks, it became obvious she was becoming
more her old self despite the increasing dementia. She wasn’t remembering to eat at home but with amazing food and regular snacks, she looks so much healthier.
All the staff have taken the time to get to know her and treat her as an individual to enable her to feel safe and understood.
My aunty enjoys the company of others and happily joins in the many activities the home regularly offers. I am the very proud owner of a beautiful bead necklace she lovingly made for me.
Sadly, her dementia has declined to the degree that she cannot return to independent living and I’m so happy she is to stay permanently at Avon House, especially as I live so far away.
My thanks go to all the wonderful staff.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review Avon House.


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Review from Isabella H (Niece of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the other staff have been so kind and caring in helping my uncle to settle into Avon House. Upon visiting my uncle he seemed very happy and well looked after.
The whole place has a nice homely feel and my uncle said he really enjoyed the food.

Reply from Tracy Reed, Manager at Avon House

Many thanks for taking the time to review the Avon House.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Avon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Avon House is calculated as follows: ( (302 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 346 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

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Tracy Reed

Job Title: Registered Manager

Joined: 2020

Tracy has been working in health and social care since 1990 and has gained a wealth of experience and knowledge over the years


As the Manager of Avon House, I feel that I can make a difference in individual's lives who are on their dementia journey, by promoting the core values of care, privacy, dignity, rights, choices and independence. There is nothing more rewarding than being able to support and care for people in the later stages of life, providing the care they wish to receive in the way they would like, just because a person is living with dementia, does not mean they are unable to make decisions. We are their voice and I am passionate that they should be heard.


I have worked every job in care over the years and the most important part to me is enriching our Resident's lives and making many happy memories. I am proud to have the opportunity to look after others and work with such a great team.


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Siobhan Sleet

Job Title: Care Manager

Joined: 2020

Siobhan has worked in the care sector for 27 years, mainly working with individuals living with dementia.
In her role as Care Manager, Siobhan is responsible for the day to day running of the home, ensuring quality care is being delivered.
Siobhan said" I really enjoy my job and no two days are the same, I believe the key is to lead by example.
I pride myself on knowing each of my Residents and their families personally and find my role very rewarding, " they are like my extended family".


Frequently Asked Questions about Avon House

What types of Care is Avon House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avon House provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Avon House have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Avon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon House to the centre of Worthing?

0.3 mile(s) as the crow flies, distance by road may be significantly further.