The Bill House

98 Grafton Road, Selsey, Chichester PO20 0JA
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9.8 21 Reviews
  • The Bill House, Chichester
The Bill House is a stunning Grade II Listed beachfront Care Home designed and built in 1907 by M H Baillie Scott in the famous Arts and Crafts style. It is a truly delightful home, situated on the tip of Selsey Bill, with fantastic and unobstructed views and access to the sea. It is positioned in tranquil surroundings on grounds of over 2 acres with views to the Isle of Wight and the Solent.

New for 2022 - The award winning designer Sensory Garden is now open! Designed by Annie Guilfoyle, this sanctuary is a haven for clients, stimulating all the senses and vibrant with year round colour and scents. It is fully accessible and sheltered seating provides the idyllic location to sit and listen to the waves of the channel.

All bedrooms have en-suite facilities and are spacious and furnished to a high standard. Sea view rooms are available on request. The lounges are spacious and elegant, one adjoining a very large patio directly overlooking the sea and the formal gardens.

The house is surrounded by two acres of landscaped gardens well laid out with lawns and flower beds extending to the beach. Each section of the garden has its own theme surrounded by native trees and hedges.

All staff and management are passionate about providing a home to the residents, through high quality care and support and a dedicated care team that cater to the specific needs of each individual. The directors have over 60 years of experience in providing excellent Care Homes, and this is evident in client and family feedback. The Bill House offers 24 hour care and support for the older person and people with physical disabilities and mental health, including dementia.

The staff and management provide high quality care and support in a beautiful home so that you and your loved ones can continue to live the life you choose.

There is a daily menu of varied, tasty and nutritional meals and the home has a 5* food hygiene rating.

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Care Provided by The Bill House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Other Care Provided
  • Palliative Care

Good to Know

  • Owner
  • Alexander Park Homes
  • Person in charge
  • Amanda Tanner (Manager)
  • Admission Criteria
    • Private, Part Private, NHS & Health Funded, Local authority
    • Ages 50+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for The Bill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,373
    • Self-Funded Residential Dementia Care £1,100 – £1,373
    • RESPITE Self-Funded Residential Care £1,100 – £1,373
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,373

  • All fees are inclusive. Sea view rooms available on request. Discounts are available for couples sharing.
  • (these prices are only a guideline, please contact The Bill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times. Please call ahead to book one of the lounge or dining spaces privately.


  • Parking

  • Visitors parking at entrance


The Bill House Reviews (21)

Total of 21, showing 1-20
9.8

The Bill House has a Review Score of 9.8 (9.772) out of 10, based on 14 reviews in the last 2 years. Over all time The Bill House has 21 reviews.

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Review from Simon B (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at the Bill House for just over 6 months and I couldn't fault the care he received. It was more like being looked after by friends who took the time to get to know the person and not just care by numbers. My dad had advanced dementia when he came in but his last months were made as happy
and comfortable as possible, my only regret is that he did not go in much earlier where he could have enjoyed the activities and the garden with such a lovely sea view. Thank you all.

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Review from Deborah W (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved to The Bill House primarily because of his dementia, however he also presented with many other medical issues so it was important we found the right setting for him. Right from our first meeting with the manager at The Bill House we were reassured that this would be a place that
he could move to and be well cared for. We were not wrong. The staff could not have been more attentive, kind and understanding to our father, always cheerful and respectful, both amongst themselves and to all the residents. The team here are amazing, the setting is incredibly beautiful and we always knew Dad was receiving the best possible care and attention right to the end. I could not recommend the manager and her team highly enough for the care of anyone's loved one.

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Review from G C (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father could not have received better care. The staff were uniformly kind, positive and professional, especially the manager. I would not hesitate to recommend The Bill House to anyone with complex care needs.

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Review from A W (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be caring, polite and helpful. My mother is well looked after and we don't have to worry. Also, the house is in an excellent location. The staff were so supportive when my father passed away and they ensured my mother was happy.

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Review from Rebecca B (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mother had dementia and moved to the Bill House, she had a wonderful last 6 months at the Bill House and was looked after so beautifully by the kind and gentle staff.
The staff always went out of their way to make our mother happy and were very patient and kind we could not have wanted a better
place.
I visited many care homes before choosing the Bill House and it was by far the most homely, tasteful and stylish of any homes I saw.
The Bill House is so unique it feels like someone's lovely country house. The setting is incredible overlooking the sea and has a fantastic calmness. Our Mother especially loved the tiled conservatory room that overlooked the sea and the beautiful bedroom with sea views.
I am so thrilled that I finally found the Bill House after months of depressing research at many other care homes. The staff are truly selfless and kind and a special thanks to Irene who always had time for everyone.

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Review from Paul E (Son of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last eight months of her life at The Bill House, including her 100th birthday. She was suffering from bad Alzheimer's, including being rude to everyone. I cannot speak too highly of this care home and its staff. It is a dementia-specialist home and so the staff have to have infinite
reserves of patience. This they do have. I never saw staff chatting amongst themselves and ignoring residents, instead they were always engaging with the residents in a good-humoured way. And you know that stale urine smell you get in a care home? It's not there at The Bill House. The rooms are clean, but more importantly the residents are clean. For my mother's 100th birthday party they made their summer house available for a Sunday family party, and then a few days later on her actual birthday they threw their own party for her in the home. And did I mention the location? Right by the beach with a huge garden and lawns. I cannot recommend this home too highly.

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Review from I K (Friend of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received and the staff here have been excellent. The location by the sea is great, and the rooms and facilities have been refurbished to a high standard. The gardens are really nice too. I highly recommend The Bill House.

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Review from P B (Sister of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel there was not enough exercise and movement when visiting. She was just sitting in her chair, not moving around too much but she was very loved and cared for.

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Review from Sophie C (Friend of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff at The Bill House are always so lovely and accommodating.
It’s a beautiful home, not just in appearance but in every aspect, including care, support and empathy. Very grateful for all they do.

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Review from N H (Daughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well cared for, and over the last month, have been provided with a range of stimulating activities. A beautiful beach view and gardens are very well kept.
I feel happy that Mum's needs are always taken care of and she is well supported.
Better communication would greatly improve the
service, such as a timely update on how the resident is progressing/deteriorating or being notified of appointments that have taken place.
Management is available when needed, and problems are dealt with swiftly.
A lovely home.

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Review from K E (Friend of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home in stunning surroundings, the recent refurbishment is fantastic and there is a lovely feel to the home. It is lovely come and to have a coffee
In the garden and watch the birds.
The staff are friendly, caring, happy to chat when I visit and the residents always look happy and
well looked after.
Well done team, a home to be proud of.

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Review from S B (Grandson of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and safe environment. The accommodation and gardens are outstanding.
I have been so very impressed with the care received.
it is so reassuring when your loved one feels safe, secure, comfortable, and well looked after.
I cannot recommend Bill House enough.

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Review from Pam S (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my Dad receives at The Bill House. The carers are very friendly towards him and me and I know he is in safe hands. He is kept busy and seems to have plenty of one to one activity time with the carers. There is a lovely happy atmosphere in the place. The building has
been recently renovated and decorated to a very high standard.

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Review from John D (Husband of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises are very clean. The staff are very caring and friendly.
As a visitor, I am made to feel welcome.
I feel my wife is being well looked after by the caring staff.

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Review from Alice W (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly, open, always happy to talk, clean and well organised. They keep us up to date with anything happening.

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Review from Daniel N (Nephew of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased we found The Bill House for my uncle. The staff are amazing, everyone is really friendly and have looked after him so well throughout COVID. The building itself is beautiful and the setting, right by the sea, is incredible. Thanks guys.

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Review from J H (Friend of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful, friendly and accomodating.

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Review from J A (Niece of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to covid restrictions, we were unable to see the accommodation and I cannot comment fully on value for money as I haven't been involved in the financial affairs. The visit was extremely well organised. The staff greeted us very kindly. The security was very good. A maintenance staff member was also
very kind, polite and helpful. The facilities we did see were clean and well-maintained. My auntie is treated kindly and professionally. Overall, extremely impressed with the home and staff. Many thanks.

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Review from Michael P (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful and give information on mother's health or anything else needed to be told. Seems to be well looked after she's happy here.

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Review from Nina A (Granddaughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Grandmother has received whilst at Bill House, has been wonderful. All of the staff without exception are worthy of the highest praise in their kindness and understanding of the residents and their families. The facilities available and the beautiful location make this the perfect care home,
I would definitely highly recommend it to anyone.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for The Bill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for The Bill House is calculated as follows: ( (134 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 162 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Bill House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Amanda

Amanda Tanner

Job Title: Manager

Joined: 2024

Our registered manager, Amanda, has worked in care for more than 11 years, starting as a carer for a domiciliary care company then working her way up to team leader, deputy manager and then to care manager.


Amanda has been a registered manager for more than five years before joining the Bill House.” I have a commitment to the well-being of both residents and staff alike. I pride myself on being approachable, so I welcome all ideas from staff, residents and families to ensure all are involved in decision-making to foster a great culture within our care home.”


Irene

Irene Cripps

Job Title: Deputy Manager

Joined: 2021

After 14 years working in care, many of those years with dementia clients, Irene was looking for a new challenge. “The Bill House looked like an incredible place to work so I joined in June 2021 as deputy manager,” she says. “I am proud to be part of the Bill House team and keen to support our residents to be happy and healthy.”


Andy

Andy Spucys

Job Title: Care Worker

Joined: 2015

I’m Andy and I joined the team in 2015. I’m a care worker at The Bill House, not only have I found my passion and spend my days making my residents smile, I also met my partner here and we have a beautiful daughter. Selsey and The Bill House are a beautiful place to live and work.


Sarah

Sarah Guilfoyle

Job Title: Operations Manager

Joined: 1999

Our operations manager started her journey with the company in 1999 and has progressed through a number of different positions. Sarah supports all of our managers across the Park Group and says: “I have the pleasure of supporting the team at The Bill House, who offer amazing service and care for our lovely residents. I always enjoy my days in this incredible environment, seeing the cheerful smiles, particularly when the sun shines.”


Faye

Faye Underdown

Job Title: Service Manager

Joined: 2012

Faye has a wealth of experience and knows the business inside out, having been with The Park Group for more than 10 years. Our service manager started her journey as a carer and has worked her way up into leadership roles. After four years as our training manager, she has recently taken on her new role overseeing our five sites.


Lawrence

Lawrence Alexander

Job Title: Director

Joined: 1985

Park Group’s co-founder, Lawrence Alexander began his career as a nurse before moving into managing and running facilities. He is hugely experienced in all aspects of mental health, with a particular focus on working with the elderly. In recent years he has stepped back from the day-to-day business operations, but Park Group remains dedicated to his principles of care and quality of life.


Diane

Diane Alexander

Job Title: Director

Joined: 1985

Our other co-founder, Diane Alexander trained at the London Hospital before moving to Basingstoke for her mental health training. She has a diploma in facilitator styles, a teaching certificate and an honours degree in further education. With Lawrence, she has handed over the daily running of Park Group to their sons, Oliver, Adam and Sven, but retains a keen interest in ensuring the business is still run according to the principles on which it was founded.


Oliver

Oliver Alexander

Job Title: Director

Joined: 2013

Oliver joined the company in 2013 following a career in management consultancy and a degree in business management and Spanish. Oliver is the company's managing director and has a passion for continuous improvement and working with our fantastic staff to deliver the highest quality care.


Sven

Sven Alexander

Job Title: Director

Joined: 2006

Following a career in the Merchant Navy as a navigational officer, Sven joined the company in 2006. During his time at the company, Sven has worked in all areas of the business.


Currently, he is responsible for the management and maintenance of our properties.


Adam

Adam Alexander

Job Title: Director

Joined: 2015

Adam joined the company in 2015 after working in a start-up aimed at making technology easier for elderly people. He graduated with a degree in management sciences and Spanish. He specialises in the financial side of things, but as with all our staff is committed to the business maintaining the highest possible standards of care.


Frequently Asked Questions about The Bill House

What types of Care is The Bill House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Bill House provide?

Palliative Care is an additional type of care provided.

How many Rooms does The Bill House have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Bill House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Bill House to the centre of Chichester?

7.8 mile(s) as the crow flies, distance by road may be significantly further.