Forest View

Southway, Burgess Hill RH15 9SU
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9.9 56 Reviews
  • Forest View, Burgess Hill
Forest View is a Burgess Hill care facility that offers a range of expertise for residential care, respite and physical disabilities.

The home keeps close links with the local community, offering day care services and a range of social activities, events and entertainments that can be enjoyed by all involved.

Residents appreciate Forest View's scenic surroundings and friendly team of staff, which makes for an excellent atmosphere to spend a retirement or recover from illness or injury.

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Care Provided by Forest View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Russell (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Forest View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,457
  • (these prices are only a guideline, please contact Forest View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Forest View Reviews (56)

Total of 56, showing 1-20
9.9

Forest View has a Review Score of 9.9 (9.866) out of 10, based on 23 reviews in the last 2 years. Over all time Forest View has 56 reviews.

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Review from C L (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my dad for the first time today I was so thrilled to see him at peace here and relaxed. So settled. I found myself overwhelmed by the whole experience of visiting today.The effort that has been put into creating an environment that is so welcoming and comforting for residents and relatives
is amazing. So far from what I expected and have seen in the past. All the staff acknowledged my presence and all seem so happy to be working in this home. I am confident my dad will be looked after.

Reply from Karen Russell, Home Manager at Forest View

Thank you so much for your heartfelt message. We're thrilled to hear that your dad is feeling at peace and settled here, and that your visit was a positive experience. We work hard to create a welcoming and comforting environment for both residents and their families, and it's wonderful to know that it exceeded your expectations. Our team is passionate about providing the best care, and your confidence in us means the world. We're so happy to have your dad with us, and we'll continue to make sure he's well looked after.


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Review from A C (Son of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being in other care homes over the past 10 years it is a joy to be in one that really cares. The staff are attentive and supportive and nothing is too much trouble. It is the best home I have seen since mother went into care 10 years ago.

Reply from Karen Russell, Home Manager at Forest View

Thank you so much for your kind words! We're truly honoured to hear that you've had such a positive experience with us, especially after your past experiences in other care homes. Our team is dedicated to providing attentive and supportive care, and it's wonderful to know that this has made a difference for you and your mother. Your feedback means a great deal to us, and we'll continue to work hard to maintain this level of care and comfort for all our residents. Thank you for trusting us with your mother's care!


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Review from Lesley R (Wife of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Forest View was so kind to my mum in her final few months of what was a cruel and hideous illness. They helped make her feel comfortable and at home and recognised the things that were important to her, and that meant her family (myself and my daughter) felt 100% confident that she was being
looked after as well and as compassionately as she could be. That means so much to us. Thank you.

Reply from Karen Russell, Home Manager at Forest View

Thank you so much for taking the time to share your experience. We are deeply sorry for your loss and feel privileged to have been able to support your mum during her final months. Your kind words mean a great deal to us.


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Review from Jackie B (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with you know for a year and she has settled in very well. Mum joins in with everything that is on has made friends. When we go in mum is happy and well looked after. We know mum is safe being with you.

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us this lovely review about the care of your mum. The team will be thrilled to read it.


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Review from Martin H (Husband of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is not enough I can say about the way my wife was treated. I am more than satisfied. The staff were always helpful and kept me informed of how she was. A special thank you to the office and the team leaders who were always compassionate and cared for her and me.

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us this kind review about the care of your wife, the team will be delighted to read it.


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Review from Graham d (Husband of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with you looking after my wife. She says she is very happy with you.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this wonderful review. We are so pleased to hear that your wife is happy here with us.


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Review from I L (Brother of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest view has provided excellent care for my younger sister who has early onset dementia. She has been at the home for over a year now and the team at the home ave been kind, caring and proffesional. The home has kept the family informed as we all live a distance away and our visits can be limited.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this lovely review about the care of your sister, we really appreciate it.


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Review from Sandra R (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a few months now and the carers go out of their way to make all residents comfortable and happy. They have incredibly difficult roles and always remain happy. My mother has settled in well. Thank you!

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us this kind review, we really appreciate it.


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Review from R B (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been amazing. They have made my mother's life worth living. The staff are absolutely amazing and have made sure my mother has settled in so well. They have all made every effort to ensure she feels welcome and not a burden to anybody and have given her a quality of life we could never have
dreamed of. She has certainly improved under their care and supervision.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this lovely review about the care of your mother, the team will be delighted to read it.


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Review from S H (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has really settled in at Forest View, whenever we come to see him he seems happy and content, clean and tidy. He seems to enjoy the food and activities, most of the staff are happy to talk to you about any concerns you have and management is great.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this lovely review about the care of your dad, the team will be delighted to read it.


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Review from Stella B (Niece of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Forest View for approx 6 years until she passed away in September 2024. My aunt always received good care and was always encouraged to join in with weekly social events. Given the option of attending religious sessions held in the home which she attended on occasion. The kitchen staff
would respond to her requests for meal options. In the last few months, my aunt needed palliative care which Forest View agreed to carry out as they felt moving her on would not benefit her and care was excellent in this period. I would recommend Forest View for their care and excellent approach from management, care staff, cleaners, kitchen staff and activity staff, they made Aunty's time at Forest View a very good experience, thank you all so much.

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving these kind comments about the care of your aunt, it is lovely to read that she enjoyed the religious sessions and social events. Best wishes to you and your family.


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Review from J B (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest View not only cares for the resident they care about the whole family. Since my mum moved into the home a few months ago the staff have given her the most exceptional personalised care and sensitively communicated with me and the rest of my family any developments. The facilities are good, with
lots on offer for the resident's activities wise. There is a good buzz in the common areas with lots of spaces to go when you visit. The en-suite bedrooms are also large, with lots of space and storage for residents to feel at home, the memory boxes they use in activity sessions and the magazine are also great extra touches making the home a special place to be.

Reply from Karen Russell, Home Manager at Forest View

Thank you so much for leaving us this kind review, the team will be delighted to read it.


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Review from Jacqui T (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone who cared for my mum so well at Forest View, from the laundry and housekeeping staff who kept everything so clean, to the catering and ground staff, the hairdresser, the activity co-ordinaries, admin support and of course the wonderful carers. Mum sadly passed recently
but the staff supported her and our family throughout which was very much appreciated.
The manager you can be very proud of all your staff. Thank you.

Reply from Karen Russell, Home Manager at Forest View

This is such a lovely review to read, thank you. The team will be touched to read these kind words. Sending our deepest condolences for the loss of your wonderful mum.


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Review from Barrie S (Friend of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for two years now. The staff are wonderful and look after her so well. She is always well presented, and although her dementia is a problem the staff make sure she is always involved with all the activities. Forest View has a very positive attitude and tries to include
current themes, such as a D-Day celebration. Forest View have a close relationship with the local church and often takes a few for a walk to the church where they have a lovely little tea room. All in all my friend is being at Forest View is excellent for her. Thank you all so much.

Reply from Karen Russell, Home Manager at Forest View

Thank you for taking the time to leave us this lovely review about the care of your friend. Our team will be touched to read it.


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Review from Karen T (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy Mum has settled into Forest View so well. The staff are amazing. They are all very friendly and attentive. Mum can be very difficult to deal with sometimes but they always deal with her in a kind and efficient manner. I couldn’t be happier with the care she receives and am relieved that Mum
is getting the help she needs.

Reply from Karen Russell, Home Manager at Forest View

Thank you so much for leaving us a kind review, our team will be so pleased to read this.


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Review from E G (Wife of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my daughters are very pleased with Forest View Care Home. My husband can be difficult and demanding at times. The staff are very good and have encouraged him to participate in some of the activities, which he would not have done before he came to Forest View. We are kept informed on any health
issues, which are treated promptly. The staff and carers are very friendly and the home is bright and clean.

Reply from Karen Russell, Sales and Marketing Coordinator at Forest View

Thank you for leaving us this kind review, it really means a lot to the whole team. We are delighted to hear that your husband is enjoying our activities and you find the home to be bright and clean. Your lovely comments will be passed on.


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Review from Louise B (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has offered a level of compassion, professionalism and dedication exhibited by the staff has been truly amazing. The warmth and genuine concern for the well-being of the residents have created a comforting and positive environment and has not gone unnoticed. We really can't thank the team
enough.

Reply from Karen Russell, Home Manager at Forest View

Thank you for leaving us this wonderful review; it really means a lot to all of the team. Your kind words will be passed on.


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Review from Anthony R (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest View has a nice ambience, and the staff are friendly, demonstrating admirably to residents the care in caring. Food is freshly prepared and of good quality, and the hygiene of the property and the residents is excellent.

Reply from Karen Russell, Home Manager at Forest View

Thank you for this lovely review; your kind words will be passed on to the rest of the team.


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Review from J S (Partner of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has just finished a week's respite at Forest View with a view to a permanent place later.
I can only say that the home and staff are fantastic in all ways.
Cannot fault in any way.

Reply from Karen Russell, Home Manager at Forest View

This is such a lovely review to read, thank you. It is a delight to have been able to provide this care for your partner. If you have any questions, please do not hesitate to ask.


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Review from Helen W (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit dad at Forest View. The atmosphere is cheery and welcoming, and the facilities are clean and fresh. We are made welcome by the staff and always offered refreshments. The acid test, however, is that dad, who now thinks of this as his home, is very happy, and has blossomed under
his care there.

Reply from Karen Russell, Home Manager at Forest View

This is so lovely to hear about your dad, your kind comments will be passed onto the rest of the team.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Forest View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Forest View is calculated as follows: ( (234 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 269 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Forest View is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Forest View

What types of Care is Forest View registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Forest View provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Forest View have?

There are 60 Single Rooms.

What are the Facilities & Services at Forest View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Forest View to the centre of Burgess Hill?

1.3 mile(s) as the crow flies, distance by road may be significantly further.