Burleys Wood

Furnace Drive, Furnace Green, Crawley RH10 6JE
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9.7 86 Reviews
  • Burleys Wood, Crawley
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.

The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.

Shaw Healthcare have an excellent reputation, having won a number of awards for advanced and innovative care over recent years and developed many new care service for the benefit of the elderly and disabled.

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Care Provided by Burleys Wood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Erika Szalacsi (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 1

Funding & Fees Guide for Burleys Wood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,572
  • (these prices are only a guideline, please contact Burleys Wood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Burleys Wood Reviews (86)

Total of 86, showing 1-20
9.7

Burleys Wood has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Burleys Wood has 86 reviews.

Overall Experience

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Review from Judi T (Friend of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Burleys Wood to anyone looking for a home for a parent or friend with Alzeimers or dementia.
The home has a lovely atmosphere with a staff of really caring people.
The activities that are arranged are stimulating and enjoyable with great participation of the residents.
The
care is second to none, I was so lucky to find a home of this caliber. A huge THANK YOU.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that Burleys Wood has provided such a positive and supportive environment for your loved one. Our team is dedicated to ensuring the best care and creating a welcoming, engaging atmosphere for all our residents. Your recommendation means the world to us, and we truly appreciate your trust. A huge thank you from all of us at Burleys Wood!


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Review from A L (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at Burleys Wood and I knew from my first visit that it was a great place for her. It has a lovely ambience and every member of the team we have had interaction with has been welcoming, efficient and most of all kind. I know that Mum is safe, comfortable and in
good hands. Her room is bright and clean with a spacious en-suite and a large window to watch the world go by. Food and drink are good quality and appropriately offered, with help if needed, an apron to keep bedding clean and lidded cups to avoid accidents.
Going into a care home can be a difficult decision for all concerned, it's a new phase that can be very emotive but my experience with Burleys Wood has been so positive and has offered my family peace of mind.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

What a lovely review to read! We're so pleased that your mum feels safe and comfortable with us and that she's enjoying her room and the food. I'll be sure to pass on your kind words to the rest of the team.


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Review from L C (Sister of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy at Burleys Wood therefore my siblings and I have peace of mind knowing that he is being looked after extremely well by trained staff who are professional, friendly and helpful. There is a caring, empathetic, personal feel to the place - I feel that everyone knows him as an individual,
not just as a 'client'. Thank you.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for leaving us this really kind review about the care of your brother. It really means a lot to us and the team will be thrilled to read it.


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Review from Janet F (Respite Resident) assisted by family/friend published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed her stay Burleys Wood, I settled in really well there and all staff were brilliant! So caring and understanding of all my needs.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for taking the time to leave us this review, we really appreciate it.


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Review from Peter P (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only describe our experience with Burleys Wood as exemplary. Every member of staff we dealt with, from initial contact, moving in and ultimately, Dad's end-of-life care, was nothing short of outstanding. They took care of everything, including his special dietary needs, liaising with doctors and
managing his medication. In spite of his dementia and being doubly incontinent, Dad was always clean and well-shaven, no matter what time of day we visited him. They also kept the family regularly informed which lifted such a lot of stress from us all.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for leaving us these kind words about the care of your dad, we really appreciate it.


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Review from Michael P (Nephew of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough of the care and compassion shown to my aunt whilst in Burleys Wood. They could not do enough to look after my aunt and made her last few weeks as calm and peaceful as they possibly could. Special thanks to the manager who went above and beyond to help us with any problems
or queries. Thank you again.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for leaving us such kind words, the team will be touched to read it.


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Review from R C (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Burley’s Wood for respite care over 6 months ago, which then turned into her becoming a permanent resident.
I can’t say enough good things about the team that work there. From the moment we arrived, very stressed due to my mum having multiple falls at home, they made us all feel welcome
and especially Mum. It was upsetting for my mum to one day be at home and then into new unfamiliar surroundings. However, the team have made the transition easy and the level of care is outstanding. The attention to detail when there has been an issue with Mum has been exceptional.
Myself and my sisters visit regularly and on every occasion we are made to feel at home. There is an atmosphere of calm and also fun as they have a varied entertainment programme from singing, gardening and trips out.
We know as a family that Mum is safe and we no longer have to worry about her being alone.
Thank you to all the team that help every day with not only my mum’s care but everyone else’s.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for leaving us such kind words about the care of your mum, our team will be touched to read this.


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Review from Gavin G (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came here after a lengthy hospital stay as part of respite. I was very impressed with the professionalism of the staff and the caring nature. The residents are clearly well cared for. Security is watertight, in a dementia facility this is top priority. Within 90 minutes of Dad arriving, he had a
seizure. The staff were very quick in dealing with things. Bravo.
Food is very varied and cups of tea or coffee are plentiful. Residents are encouraged to sit at the table. Good idea. Activities are varied and fun. The rooms are sweet, compact and very clean. They even have monitors placed on the floor should a resident fall out of bed or get up during the night. I accidentally set one off sorting some clothes out for Dad, staff were there within seconds. That is the kind of thing you look for when putting your loved ones into a care home. Dad did like the food. He is very fussy and certainly ate far more than in hospital. I'll miss the staff and residents, as will Dad.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

This is such a lovely review to read, thank you. We are delighted to hear that your dad is enjoying our various activities and food. Your kind words will be passed on to the rest of the team.


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Review from Jo C (Sister-in-law of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased as to the way my sister-in-law is cared for.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Don P (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with Burleys Wood Care Home. My father is 99 and has been loving his time at Burleys. The attention to his needs has been outstanding and he enjoys the standard and variety of the food. Keep it up and thank you very much.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for leaving us this lovely review, your kind words will be passed on to the rest of the wonderful team.


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Review from Denise F (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management enough, my dad is looked after to an excellent standard.
The staff are friendly, and my dad gets on well with them all.


If there was anything I would say my dad does not always get along well with the food, as he is a very plain eater and can struggle with

the menu options.


The staff work hard, and do a fantastic job and I can’t thank them all enough for looking after my dad.


Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for leaving us this wonderful review, we really appreciate it. We are so pleased to hear that your dad is happy here with us at Burleys Wood. Your feedback will be passed on.


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Review from Anne-marie T (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to live in Burleys Wood and she very happy there and the family is happy with the care that she gets. All the carers and nice and caring and helpful. The room is very nice and looks out into the garden which she loves.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for leaving us this lovely review, your kind words will be passed onto the rest of the wonderful, hardworking team.


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Review from K C (Niece of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Burleys Wood for respite care in March 2020 and became a full-time resident just before the pandemic.
Most of her family live far way now and the care, support and advice given to us has been fantastic. It is also local enough for her friends to visit her regularly.
Team leaders
have become like extended family members and the care my Aunty receives is excellent.
She is happy, safe and has company; she has many activities to choose from and has her hair and nails done regularly, which she loves! The food is excellent and she is never without a cup of tea!
I recently spent quality time with her at the home and it was wonderful to experience all this for myself.
The recent addition of the Famileo App has enabled us to create a photographic gazette online and then is printed off by the home. Staff share quality time with Aunty getting to know her even more. A fantastic resource for individuals with dementia.
I would highly recommend Burleys Wood.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

This is such a lovely review to read, thank you. We are so pleased to hear that your aunty is happy and safe with us here at Burleys Wood, our team really do go above and beyond for all of our residents to make sure they are simulated and supported. It is great to hear that you are regularly using the app as this is such a lovely resource to use and our residents love it. Thank you again for your kind review, it will be passed onto the rest of the wonderful team.


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Review from L A (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, care is very accommodating and attentive, but needs a bit more training.
Management is good.
Cleanliness? Depends on who cleans?
Needing updating of bedding and curtains.
And pay more attention to cleaning of the room and my husband's dentures are always in dirty water.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for raising these points; I will make sure this gets passed on and rectified. Anything else, please just ask.


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Review from Jennifer A (Daughter-in-law of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the daughter-in-law of a resident, visited him many times with my mum and sister, as my experience. Staff are very nice and take care of my day, but need to do more extra attention to clean the room especially the floor sticky and need to clean his dentures, because most of the time are not clean
and my dad gets sick when it's dirty, must update bed as looks very old. Need to give every day my dad a shower. Thank you very much for the help.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

We’re so sorry that you’ve had this poor experience; rest assured, we will rectify any points that you have raised.


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Review from Russell W (Son of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived in May 2022 and passed away in the care of Burleys Wood in May 2023. I cannot wholly express how wonderful, caring and compassionate the staff were to my mother. All of the staff, whatever their role was, were exceptional, and they made my mother very happy during the last year of
her life. The end-of-life care was truly exceptional - each member of staff showed love, compassion and understanding. They ensured that my mother had a very comfortable and peaceful end. We could not have asked for more at such a difficult time. A wonderful team.

Reply from Erika Szalacsi, Home Manager at Burleys Wood

Thank you for your kind words; it was a privilege to be able to care for your mother. The whole team gives their deepest condolences to you and your family.


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Review from Marion J (Wife of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a short respite recently to enable me to have a break from full-time caring. The deputy manager and staff could not have been more welcoming and caring. They did their utmost to ensure he felt secure. All contact with the family and friends was welcomed and all staff willingly answered
our questions showing understanding and respect. I would be very happy for my husband to have a permanent placement, knowing that he would be well cared for.

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Review from penny v (Daughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, everyone. This care home is absolutely 10-star. The care and professionalism that my mum has received is like having a new family. My mum has been a resident now since February and has settled in so well. She is happy and there is never a dull moment. The carers are extraordinary, they care 1000%,
I am so privileged and lucky to have Mum living here. My mum is well fed, cared for and her personal care has improved immensely since being here. She no longer has dizzy falls due to not eating or being dehydrated which can cause UTI's which are top of the list for her. The home itself is welcoming, super clean and feels like you are visiting your own family or friends. The ladies that assist my mum truly care and we are so fortunate. Whenever Mum wants to call me, she can. Mum is dressed well and seems the happiest she has been in months. All the management too and admin ladies update me on any news regarding doctor's visits etc. Well done, you are a great team.

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Review from Robert S (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burleys Wood has been outstanding in recent months. They have always kept us well informed with regard to Mum's care and information about covid etc. We have recently been able to visit again, which has been very encouraging. All the staff have been welcoming and a pleasure to chat with. The office
staff have been exemplary.

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Review from K S (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Burleys Wood take great care of my mother. She was well looked after throughout the pandemic, Mum was isolated in her room when necessary e.g. after returning to the care home after a short visit to the hospital. I am kept well informed when Mum has had a fall, also spilling hot soup on her arm. Overall,
Mum is happy and she says she loves the food!

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Burleys Wood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Burleys Wood is calculated as follows: ( (142 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burleys Wood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Emma

Emma Peachey

Job Title: Deputy Manager

Joined: 2008

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.


Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.


Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.


In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.


During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”


Corah

Corah Clarke

Job Title: Nurse

Joined: 2019

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.


When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.


The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.


These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.


Frequently Asked Questions about Burleys Wood

What types of Care is Burleys Wood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burleys Wood provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Burleys Wood have?

There are 60 Single Rooms.

What are the Facilities & Services at Burleys Wood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Burleys Wood to the centre of Crawley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.