Burleys Wood

Furnace Drive, Furnace Green, Crawley RH10 6JE
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9.7 86 Reviews
  • Burleys Wood, Crawley
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.

The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.

Shaw Healthcare have an excellent reputation, having won a number of awards for advanced and innovative care over recent years and developed many new care service for the benefit of the elderly and disabled.

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Care Provided by Burleys Wood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Erika Szalacsi (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 1

Funding & Fees Guide for Burleys Wood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,572
  • (these prices are only a guideline, please contact Burleys Wood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Burleys Wood Reviews (86)

Total of 86, showing 21-40
9.7

Burleys Wood has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Burleys Wood has 86 reviews.

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  • 18
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Review from J C (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Burley's Wood for a year now. She is always very happy when I see her and well looked after. All the staff are helpful when asked a question and are always friendly when I go in.

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Review from E T (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Burleys Wood since 2020 and prior to my father was also at the home. I could not wish for better care for Mum. She is happy and content and the team keep me fully informed. I have complete trust in the team and would highly recommend.

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Review from Karen V (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the care my mum receives. Burleys Wood is warm and friendly and bright and cheerful. The staff have always been kind and my mum seems happy and well cared for.

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Review from M L (Husband of Resident) published on 11 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the cleanliness of the care home to be outstanding. The staff are very polite and helpful and there is always someone around if I have any questions. The furniture in the bedroom with lots of storage is well looked after and clean. The room en-suite provides all requirements. The nursing care
my wife is receiving is excellent. My wife has Alzheimer's but is coping very well in the nursing home.

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Review from Catherine C (Daughter of Resident) published on 11 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received before passing on the 20th of March was fabulous. All staff treated him with dignity. My mother continues to be a resident at Burleys Wood and all staff have supported her through this difficult time. My sister and I have been kept up to date with all events and we were able
to spend a lot of time with our father in his last few days.

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Review from Mick H (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A review that is fully deserved. Nothing is too much trouble and our mother's needs are met with a smile and all the staff work very hard, to please.

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Review from Brenda E (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult start, not being able to visit initially during the covid lockdown, I have come to appreciate the care and compassion of the staff. I now believe that he wouldn't receive better care anywhere else and he seems as settled and happy as possible. Any difficulties have been through constant
changes and restrictions, brought on by covid requirements. I am amazed at how well the staff and admin have coped with the extra workload and how cheerful, friendly and helpful they all are. In short, very pleased. It is now my husband's home.

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Review from G W (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burleys Wood is a lovely home and the staff are very approachable and extremely caring. They are always very helpful and have really got to know my mum and dad who are both residents. Thank you Burleys Wood.

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Review from B B (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I'd be writing this in happier circumstances, however, I'd like to extend my deepest thanks to those of Burley Wood for their love and compassion towards my mother. Everyone went above and beyond to ensure her remaining days were as comfortable and peaceful as possible. I'd furthermore like to
share how grateful we are as a family to all the staff who looked after her day to day. It was completely professional, however, incredibly personal. Thank you once again.

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Review from S A (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Burleys Wood for almost five and a half years, and in that time I found all the staff there to be kind, friendly and very attentive to my mother. They treated me with compassion and kindness and I cannot speak highly enough about them. Thank you everyone at Burleys Wood.

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Review from M H (Wife of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Burleys Wood was all we could have asked for. My husband's stay was not for long but the dedicated staff were not only medically efficient but gently, caring, helpful and above all very understanding to not only their patient but to me and my family. We cannot thank them enough for
absolutely everything they did to help us. We will be forever grateful. Our heartfelt thanks to every one of you.

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Review from Darren W (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only had two weeks at Burleys Wood but we couldn't have asked for better end of life care. It made his passing a lot easier than it could have been. The staff are amazing and couldn't fault them. We wished he had been sent there earlier as it would have given us peace of mind.

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Review from J M (Wife of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Burleys Wood for seven months now and appears to be settled and comfortable, this is the opinion of myself and our daughter who visits with me each week as it is now allowed.

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Review from Gillian C (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 4 years now and is looked after so kindly by all the staff. I get regular phone calls with care updates, and always have a laugh and friendly chat with whichever team leader rings me. I feel very relieved knowing my mum is safe, loved, and well cared for at Burleys Wood.

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Review from Patrick C (Brother-in-law of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the fact that I live in North Norfolk, my contact with the home has mostly been by telephone. My wife and I did visit the home in September 2020. But the visits were restricted due to Covid-19 rules. We found the staff most helpful and courteous with my sister-in-law. She confirmed that all staff
members were kind, caring, thoughtful and very much concerned about her wellbeing. I telephone my sister-in-law at least 5 times per week and she constantly assured me she is happy, looked after, enjoys her meal and thinks the world of the staff.

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Review from Hayley S (Stepdaughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are happy with the care and support given. Times are particularly hard, but covid safety measures are in place, and we feel happy everything is being done well to keep him safe. We always receive calls regarding any problems that are being actioned e,g fall or doctor visits.

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Review from E H (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately due to Covid-19 restrictions, I have not been inside the home. However, I have been fortunate enough to see my parents every 4 weeks for half an hour my sister sees them on alternative visits I have always found the staff to be friendly and helpful. My parents have settled in really well.
They are well looked after and enjoy the food and know that they are safe especially as they are being tested on a regular basis.

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Review from Carol M (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was sent to Burleys Wood for rehabilitation and assessment after the death of our mum and a long stay in hospital. Due to Covid-19 restrictions, we have had limited contact but the attention to the safety of the residents and staff is to be commended. When we phone the staff are always willing to
update us regarding Dad's health and welfare and we have had video chats with him and a short visit. They also sent us a lovely photo. They have worked hard to encourage him to socialise and join in activities and are very attentive to his needs. He looks so well and so happy, such a lovely change to see. We only wish he could stay.

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Review from W L (Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was transferred from hospital to Burleys Wood for re-hab and recovery. I had an enjoyable time during my stay. the staff were professional and attentive and treated me with respect. My overall impression was that it was well run and organised.

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Review from G B (Friend of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, my friend was made very welcome by all the staff. They were very warm and caring to him as they were all the residents, which was lovely to see. He always enjoys his food very much. This is a very well run home by the managers. Personal care and attentiveness to all residents
was exceptional. I have been to many homes in my time, but this exceeds them all!

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Burleys Wood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Burleys Wood is calculated as follows: ( (142 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burleys Wood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Emma

Emma Peachey

Job Title: Deputy Manager

Joined: 2008

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.


Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.


Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.


In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.


During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”


Corah

Corah Clarke

Job Title: Nurse

Joined: 2019

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.


When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.


The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.


These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.