Burleys Wood

Furnace Drive, Furnace Green, Crawley RH10 6JE
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9.7 86 Reviews
  • Burleys Wood, Crawley
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.

The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.

Shaw Healthcare have an excellent reputation, having won a number of awards for advanced and innovative care over recent years and developed many new care service for the benefit of the elderly and disabled.

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Care Provided by Burleys Wood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Erika Szalacsi (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 1

Funding & Fees Guide for Burleys Wood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,572
  • (these prices are only a guideline, please contact Burleys Wood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Burleys Wood Reviews (86)

Total of 86, showing 41-60
9.7

Burleys Wood has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Burleys Wood has 86 reviews.

Overall Experience

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  • 18
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Date Published

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Review from Judith C (Wife of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were caring and helpful. My husband enjoyed his stay. I don't know if he knew there are activities, I don't think he took part. He would have enjoyed singing.

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Review from Denise C (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience. Kind, caring and professional staff, making my Dad's stay an enjoyable experience, not only for him but for me too.

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Review from S R (Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had 3 separate surgeries to my tibia, fibula and ankle and treatment to my right heel, I needed a Zimmer to assist getting around. Glaucoma - inherited in both eyes but very successfully controlled at the hospital. I can say, thank you all so much for all the support and care at Burley's Wood.

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Review from C A (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burleys Wood is such a special place.
The staff are so caring and kind attending to everyone's needs.
My mother spent 6 weeks rehab there and they worked so hard to get her mobile again.
We have such fond memories. Mum was cared for so well.

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Review from K B (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly. Care is good.
Was a few problems at first but all sorted now.
Food seems good for the residents.
Rooms could be cleaned better and bedding could be cleaner and more comfortable, not so thin bedding. Sheets could be better.

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Review from Angela T (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Burleys Wood for several weeks after being in hospital until a care package could be arranged.
He was given physio and encouraged to walk to the day room and join in.
The staff were all very attentive, kind and caring and the team leaders and managers were very helpful in arranging
hospital transport for appointments and dealing with any problems and needs.
I felt confident that he was being cared for very well.

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Review from Roger T (Resident) assisted by family/friend published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dubious about coming to a care home for rehab but when I arrived it was much better than I expected.
The staff were friendly, the food choices were good, the physio was good, the room was light and comfortable and I felt safe.
All the staff were kind, polite and caring.

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Review from Stuart P (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how grateful my family are that my dad received such great care and attention from all the staff at Burleys Wood. My dad was treated as an individual and nothing was ever too much trouble. We were so worried that my dad was going into a home soon after the first few days it was obvious
we didn't need to worry! Keep up the good work Burleys Wood you've certainly changed my perception of care homes!

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Review from Leigh H (Son of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, passed away last Saturday. She had been a resident since March. During that time we noticed a real improvement in her health and well-being. She expressed how happy she was at Burleys Wood and she enjoyed being part of a community who were friendly and welcoming to all. We could not find
fault with any member of staff who was extremely efficient, caring and generous of their time. We enjoyed visiting her and we count ourselves lucky that my mother managed to find such a warm environment to spend her last few months. Thank you.

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Review from David H (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This morning my mother passed away at the age of 93 having spent 9 months as a resident at Burleys Wood. On hearing the sad news, one of the first things I wished to do was pay tribute to the staff of the home and the care that they have provided. Their friendliness and compassion were exemplary, and
they attended to queries promptly and professionally. This was the second such residential home that my mother lived in, and the two bear no comparison what-so-ever. I highly recommend Burleys Wood to any family needing residential care for an elderly relative.

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Review from Frances F (Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was pleasant. Food was provided for my needs, help was also given.
The staff were pleasant and courteous also helpful when needed.

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Review from Mike B (Husband of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and friendly support and working as a team. They look after the residents as they are their family. I can ask questions about my wife and get a better understanding of her health. It's the wellbeing of residents first. Take time to talk to the residents on a one to one.

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Review from Carole S (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Burleys Wood for 6 months.
The staff take such good care of her.
I visit every day and am welcomed by all the staff.
It’s like visiting your extended family every day.
It is a comfort for me knowing mum is safe and looked after so well.

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Review from Janice G (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we went to look at Burleys Wood we were pleasantly surprised and did not hesitate to say “yes” to a placement for our Dad. Unfortunately, Dad was only there 5 1/2wks before he passed away. However, in the time he was there, he was made to feel very at home and enjoyed the activities. The staff
were all very caring and we were saddened that he didn’t have longer there as he discovered a new found love for Karaoke.

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Review from Colin (Son-in-law of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Burley's Wood for four weeks now. Initially on respite but now signed up as a permanent resident. The reason we have elected to put her into Burley's Wood is mainly down to the staff and the environment. From the very first time that we walked into the reception off of the
street on a fact-finding mission, we have been welcomed and been made to feel comfortable by every one of the staff members there. They are attentive to our comments and have gone out of their way to ensure that my mother-in-law is happy and settled. The building itself is bright and airy and full of little touches that make it a home for the residents.

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Review from Melanie B (Granddaughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Burleys Wood are always so helpful, friendly and welcoming. We always enjoy visiting. They really get families involved with fairs and activities and my Nan has done very well in there.

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Review from Alan S (Son of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Burley Wood for the last month and I have to say the staff who have cared for her have been extremely kind, helpful, caring, thoughtful and passionate about the health and welfare of my Mother.

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Review from J D (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Burleys Wood for five years.
The staff and management team are always very friendly and approachable. Mum has received excellent care from all the staff and they have always supported our family too.
The home is very welcoming and family orientated.
I would recommend this home to
anyone.

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Review from Pam P (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had good care and we were all impressed with the home and care she received.

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Review from K M (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for five months now at Burley's Wood and I have been most impressed with the care and attention she receives from the staff. The staff are always patient, kind and considerate to all residents and always have time to talk to me when I visit.
I am kept informed of all aspects
relating to my mother and I feel confident that she is safe and well cared for.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Burleys Wood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Burleys Wood is calculated as follows: ( (142 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burleys Wood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Emma

Emma Peachey

Job Title: Deputy Manager

Joined: 2008

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.


Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.


Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.


In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.


During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”


Corah

Corah Clarke

Job Title: Nurse

Joined: 2019

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.


When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.


The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.


These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.