Burleys Wood

Furnace Drive, Furnace Green, Crawley RH10 6JE
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9.7 86 Reviews
  • Burleys Wood, Crawley
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.

The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.

Shaw Healthcare have an excellent reputation, having won a number of awards for advanced and innovative care over recent years and developed many new care service for the benefit of the elderly and disabled.

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Care Provided by Burleys Wood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Erika Szalacsi (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 1

Funding & Fees Guide for Burleys Wood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,572
  • (these prices are only a guideline, please contact Burleys Wood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Burleys Wood Reviews (86)

Total of 86, showing 61-80
9.7

Burleys Wood has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Burleys Wood has 86 reviews.

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Review from Michael T (Son-in-law of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went to Burleys Wood December 2017 after having full time care at home, he could no longer be managed at home so the decision was made that for his safety and well-being a home would be the best option as he was not well at all. I live in Cornwall and when my wife and I visited 4
weeks after his admission we could not believe the difference in him. He is definitely in the right place with the right people looking after him.

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Review from Gwendoline B (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend most highly Burleys Wood to anyone who needs care and comfort.

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Review from Tracey P (Daughter of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having become unable to provide the care my mum needed ourselves due to her dementia, we are very pleased we chose Burleys Wood for her care. She is very well looked after and we know from her own demeanour and limited conversation, she feels safe. (For those not familiar with dementia, to see your
loved one worried, unsure and very frightened of things which they can't explain to us but are very real to them, is the worst part of this disease and was the most difficult thing for us all to cope with prior to my mum going to Burleys Wood).
I witness many examples of the staff having a good sense of humour, helping to make the residents feel happy and often raising a smile from them as the staff go about their duties, nothing seems too much trouble. I have many thanks to all the staff and management at this lovely care home and the way they carry out their roles and say the things they do which give the much needed reassurance and kindness that the residents so much require.

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Review from Gary C (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have been nothing short of excellent. They are constantly looking to have the best interests of both my parents at heart. The dignity shown when my father passed away was admirable and they all really do care.

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Review from Kelly C (Granddaughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Burleys 16 months ago. The staff and management team have gone above and beyond looking after her, staff members have come in on their day off to take my nan out to town or the shops - they really go the extra mile.

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Review from Carl H (Son-in-law of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a hard decision for my wife to put her Mother into a care home, but it was the best decision to choose Burley Wood. Carers and other residents have become our friends and support, but most importantly my mother-in-law is happy and enjoys all the activities/entertainment that is organised by the
excellent team.

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Review from Barry C (Son-in-law of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living in Burleys Wood for 16 months and the love and care she received there is wonderful. Nothing is too much trouble for all the staff who are led by a very competent and happy manager and deputy manager.

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Review from Russ J (Relative of Resident) published on 7 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife’s nan is a resident here and the management leads a great team. Working in social care myself, I trust in the service provided and see the care shown to residents.

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Review from Ruth B (Daughter of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As Care Homes go, Burleys Wood appears to be very good. It has a comfortable atmosphere and is kept clean and tidy throughout
There are various activities for the residents to join in, should they wish and special efforts are made to celebrate birthdays or other occasions such as Easter and Christmas.
Having
been very worried about moving my mother into residential care, Burleys Wood gives me peace of mind that she is well cared for and getting the support she needs.
Thank you to all of the team on site.

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Review from E T (Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred to Burleys Wood Nursing Home after 5 weeks in hospital. I was not weight-bearing on my right leg after a pelvic fracture. I was made welcome by the staff who were kind and friendly. The food was tasty. There were regular activities, probably aimed at the long-term residents but I enjoyed
joining in. The 3 week stay prepared me for managing at home.

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Review from E B (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were extremely supportive to me during the time my mother was having a challenging time with her dementia.

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Review from Betty W (Sister of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was sent to Burleys Wood when she was discharged from hospital. We were all a little apprehensive, but the facilities, staff and her general well-being were of the highest care I have ever seen. She is very happy there and enjoys her food and the excellent health care she receives.

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Review from Desmond K (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home smells fresh and is very smart and clean. All the staff are caring and efficient. Nothing is too much trouble and senior management is well organised. They let us know if there is any change in Mums condition. If I had to go into care I would like it to be as good as Burleys Wood.

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Review from Chris G (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely caring, friendly and professional at all times.
I have no hesitation in recommending Burleys Wood care home.

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Review from Karen G (Daughter of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Burleys Wood since May 2016 following a stroke that has left her bed bound and with communication problems. We are very happy with the care given so far. The staff, although busy at times, are always approachable and happy to answer any questions or concerns we may have.
They have always treated mum with dignity and respect. Taking in her wishes at all times.


The home has a light and airy feel and always smells clean when you walk in. The rooms are a decent size. Mum's room has been painted and the floor replaced since she arrived. We were able to bring in her furniture from home and put pictures on the wall to make it feel more like home, which helped her to settle in the first few weeks.


Burleys Wood was highly recommended to us. So far we have not been disappointed.


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Review from Gary L (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for nearly 3 years. Once you have signed in and go through the doors, you feel a warmth from the atmosphere and the staff. When leaving each time, I feel I leave my mother in a clean, happy and safe environment.

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Review from Angela P (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum originally went for respite and was so impressed with the staff that when permanent care was required, we had no hesitation in contacting Burleys Wood. The care manager instantly saw that we needed help, for mum to be a permanent resident. The care staff are helpful, friendly and welcoming, nothing
is too much for them and mum has settled very well. My father is able to have lunch with her and we are able to visit anytime. I would not hesitate in recommending Burley's Wood to anyone.

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Review from Patrick (Son of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although reluctant at first to be in a care home, during the six months she has been resident mum has grown to be happy at Burleys Wood. The staff are generally pleasant and where there have been issues these have been satisfactorily resolved.
The home is always clean when we visit and smells fresh
and airy. It is a modern purpose built unit with wide corridors and handrails.
The staff make the extra effort to ensure that there are available activities and they are always friendly. We can drop in and see mum any time during the day. There is an entry control system that gives peace of mind about security.
The nursing care is very good and there are always adequate staff and nurses on duty, there is a nearby doctors surgery and the doctor we have dealt with has been pleasant and efficient.
We would recommend Burleys Wood Care Home.

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Review from R W (Son-in-law of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very pleased with the accommodation and all the staff are extremely helpful and caring. We have no complaints.

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Review from Katie L (Granddaughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has always put my nan's care at the forefront. The manager runs a well-led team who provide care with a personal and caring approach. Nan has been a resident for over 2 years now and she has been provided with stimulating activities and nurturing care from the staff. Any issues raised have
been dealt with in a professional and caring way.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Burleys Wood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Burleys Wood is calculated as follows: ( (142 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burleys Wood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Emma

Emma Peachey

Job Title: Deputy Manager

Joined: 2008

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.


Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.


Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.


In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.


During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”


Corah

Corah Clarke

Job Title: Nurse

Joined: 2019

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.


When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.


The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.


These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.