Crossways Residential Care Home

2 Sunte Avenue, Lindfield, Haywards Heath RH16 2AA
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8.8 33 Reviews
  • Crossways Residential Care Home, Haywards Heath
Crossways Residential Care Home is situated in the beautiful village of Lindfield with quick and easy access to Haywards Heath, while being a short walk from the village amenities, including local shops and Haywards Heath train station, this allows all residents to pursue an active and fulfilling lifestyle as much as they wish. Crossways Care Home offers permanent care and respite care and provides the highest possible for up to 25 elderly residents.

All rooms are decorated and fully furnished and the team encourage residents and family members to bring their own personal belongings to make their room home from home. 20 of the rooms have en-suite facilities and all rooms come with telephone, TV and internet connection points.

All residents may be as private as they wish or make use of the friendly atmosphere in the main lounge or dining areas – Crossways benefits from an activity coordinator who plans a wide range of daily activities and events that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied.

The hairdresser visits twice weekly and a chiropodist and optician are available on request. There are weekly exercise classes and art classes, pets as therapy and the annual summer BBQ, as well as regular musical entertainers.

Dining is an important part of the day and at Crossways with the qualified chefs, they make wholesome food for all residents, with all dietary and nutritional requirements catered for. The home's chefs take pride in producing a varied and well-prepared menu, using fresh locally sourced ingredients, catering for all tastes and preferences, with Sunday lunch being a firm residents' favourite.

Families are encouraged to have lunch with their family members and bookings can be made in advance.

The dedicated team of carers look forward to extending their family with new residents.

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Care Provided by Crossways Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned

Good to Know

  • Owner
  • Crossways Healthcare Ltd
  • Person in charge
  • Selvarajen Amoorthasamy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Crossways Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
  • (these prices are only a guideline, please contact Crossways Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Crossways Residential Care Home Reviews (33)

Total of 33, showing 1-20
8.8

Crossways Residential Care Home has a Review Score of 8.8 (8.794) out of 10, based on 3 reviews in the last 2 years. Over all time Crossways Residential Care Home has 33 reviews.

Overall Experience

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Review from Dilys P (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Crossways for over 3 years and has always been treated with great dignity and kindness. The staff are diligent and competent, as well as ethereal caring. Crossways is managed so well - good organisation is a friendly, homely environment. I would recommend Crossway to
anyone. The staff are the best.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your very kind words. It was a privilege knowing both you and your mother.


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Review from Dora D (Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I stepped inside the door of Crossways Residential Care Home, I knew this was the right place. Since then, received every care. All attention needed, reaching 100 years. What more can be said?

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your very kind review, it is a pleasure for us all to have you living at Crossways. Kind regards.


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Review from D E (Respite Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After two weeks in A&E then the trauma ward with 7 broken ribs and a broken scapula my daughters found Crossways Care Home for me to spend 2 weeks recuperating and aid my recovery. I found the home light, fresh, and airy, and to my relief did not smell like the usual old people's home. The cook served
us excellent, nutritious home-cooked meals and I often had seconds. The staff were lovely, caring, helpful, and always friendly. Weather permitting I was usually enjoying the colourful garden. The manager was very hands-on, involved in the day-to-day running of the home, and always ready for a friendly chat.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your very kind review. It was a pleasure to have met you and I'm glad you enjoyed your stay at Crossways Care Home.


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Review from D G (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after magnificently by all the staff at Crossways Residential Care Home for 16 months. The staff all looked after also Mama's relatives-they know us and understood us and cared for us all. The staff all accepted Mama into the Crossways family. I cannot sufficiently thank them all for
all the love and care that they afforded to Mama and her family. If I had to spend my last days in a care home, I will only be too happy to spend them in Crossways.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you so much for your very kind review. It was a privilege for all of us at Crossways to have known your mama and her family whilst she was here.


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Review from C A (Daughter of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways Care Home is a well-run and very welcoming home from home. Mum soon settled there and enjoyed having company and joining in with the activities. Her care was always gentle and kind, staff did all they could to make sure she was comfortable. Her end-of-life care also deserves much praise, there
was always good communication with the family. Thank you all.

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Review from G B (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways Residential Care Home was always so lovely to Mum and to us. Shortly after moving in, Mum became bedridden and needed a lot of care. The staff were always so kind to us and we knew they were doing their best for our mum. We were totally informed at all times and felt confident that Mum was
in the best place. Towards the end of her life, it was obviously a very difficult time for us all and it helped that we were reassured along the way and able to spend as much time as we needed with her right up to the end.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your very kind review. It was a pleasure for all of us to have known both your mum and her family.


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Review from Gill N (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Crossways Residential Care Home very happily for four years until she passed away. From the time she moved in she was made to feel a part of the Crossways family and settled easily into life at this peaceful home. The staff are wonderful, never anything but attentive to Mum's needs,
caring and compassionate towards her.
During lockdowns, residents were kept safe and when visiting was restricted, I was comforted knowing Mum was being well looked after by people I trusted during what was a strange and difficult time for everyone.
Staff turnover is low as is the use of agency staff so good relationships are built up with the residents with continuity of care.
The garden is restful and beautifully maintained and I have fond memories of having a cuppa with Mum and her friends there under the apple tree in the summer.
Mum passed away at Crossways as was her wish and could not have had better care during her final weeks when everyone made sure of her comfort. I cannot thank them enough.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you so much for your very kind review. It was a privilege for all of us at Crossways to have known your mum and her family.


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Review from F J (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways Residential Care Home is an excellently well run care home with very caring staff. They treat residents as individuals and want them to see Crossways as their home. My father was treated with so much kindness, love and dignity. His wishes were listened to and he was helped to settle in well
by all the staff. The care he received at the end of his life was exemplary, focusing on his comfort. The communication with the family was kind and sensitive.
I thoroughly recommend Crossways Residential Care Home.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you very much for your kind words and positive review of Crossways. It was a pleasure for us all to have known your father and his family.


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Review from Maria K (Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for over four years and have always been very happy and contented. The staff - from management down have all been loving and caring, no matter what. Our families have been included also. I cannot praise them enough.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you very much for your kind review and I'm very glad to hear you are happy at Crossways.


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Review from Anne N (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and compassion from highly professional, friendly and thoughtful staff.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your very kind comments which we were pleased to receive.


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Review from Gillian B (Wife of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was encouraged to apply to Crossways Cre Home in Lindfield, West Sussex for my husband to stay for respite care, this was due to me not being able to look after him at home anymore. Within a very short time, I was able to take him in after the manager had visited our home to take the necessary details
required, I was then able to rest and knew he was safe and well cared for. He is now able to stay full time and I can say that I cannot find any fault that does not give me every confidence that this was the very best for him. I have received care and support myself and all the staff are so kind, professional and cheerful. He has settled well and they are doing more than I would expect.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you very much for your kind comments and we are so pleased that you are happy with the care being given at Crossways.


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Review from E D (Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here and well looked after by all the staff. I recommend the home to anybody.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your kind comments. We are very pleased that you chose to stay at Crossways for some respite care and it was a pleasure to have known you.


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Review from Penny P (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Crossways for 4 years and was made to feel welcome right from the start.
Crossways has a very relaxed homely atmosphere.
The staff are happy and friendly. Many have worked there for a long time. You can see they are really professional, dedicated and caring.
I cannot fault
the care that my mum receives. She is treated as an individual and nothing is too much trouble.
It gives me a real peace of mind that my mum is safe, happy and well cared for by the team at Crossways.
Finally, I can see when I visited recently that they are doing all they can to be Covid safe.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your very positive comments. We are all very fond of your mum and I am glad you are pleased with the care she is receiving at Crossways.


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Review from Hilary B (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home to care for your loved ones. Our mum lived happily here for four years. They were continually helpful, kind and consistent in the great care given. The rooms are bright and airy, and throughout the COVID time, they have kept everyone safe. Mindful of the need to maintain contact as best
as circumstances allow.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you very much for your kind comments. It was our pleasure to have known your mum and all her family.
Best wishes.


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Review from M W (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Crossways for two and a half years. During that time she received excellent care. The staff demonstrate compassionate care, with an understanding of each person as an individual. Additionally, family and friends were welcomed when we visited.
The last six months has been a very
challenging time for everyone, and especially for Care Homes. It was reassuring to know that, despite the pandemic, she has been in safe care.
The care given to her in her last weeks of life was exemplary.
Crossways has been family, not just to my mother, but to us as well.
Thank you so very much.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you very much for your very kind comments and it was our pleasure to have known your mother and her family.
Julie


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Review from J P (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Crossways Residential Home for 7 1/2 years, from 2013 to 2020. She always said to me that she felt very lucky to be in a home that was so homely, caring and calm. The staff were extremely professional and they also showed courtesy and kindness. My mother loved music and there
were many opportunities for her to sing both with recorded music and 'live' music, held at the home on a weekly basis. As her health deteriorated, the staff were very attentive to her needs and she was always well cared for.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you very much for your kind comments; it was a pleasure for us to have known your mother and her family.


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Review from A A (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Crossways for over four years. From the very start, she has been extremely well looked after by all the staff who work there. Crossways is a happy place, well run and managed by dedicated staff. It is always immaculate, the food is excellent and varied and it creates
a genuine home atmosphere. Can't fault it.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your kind review, which we are very pleased to receive.


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Review from R P (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways is an excellent care home with a very high standard of care by the always friendly and professional staff who made my mother feel welcome and "part of the family" from her first day. The management and staff have worked wonders during the Coronavirus, reacting quickly and effectively to keep
all residents safe during these terrible times for care homes.

Reply from Julie Reece, Administrator at Crossways Residential Care Home

Thank you for your kind review, which we are very pleased to note.


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Review from J D (Friend of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been most impressed by the care you have given to our dear friend. The staff were always attentive and caring and welcoming to us as visitors. When we are ourselves older and needing care - we could not think of a better place to live.

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Review from K S (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely residence with caring, efficient and attentive staff. Medical emergencies and needs were dealt with appropriately and promptly.
Good communication with all of the team.

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Current Review Score: 8.8 (8.794)

Overview of Review Score

The Review Score of 8.8 (8.794) out of 10 for Crossways Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Crossways Residential Care Home is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.85 Points relating to the number of positive Reviews for Crossways Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 3 Positive Reviews ÷ 5 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (15)

Selvarajen

Selvarajen Amoorthasamy

Job Title: Crossways Manager

Selvarajen, who is best known as Kelvin has been with us since 2005. Kelvin has over 18 years of care experience and become manager of the home in 2018.


Kelvin has a calm nature and is great with all staff members and residents. He is a natural leader, who is respected by his peers, a true professional and has led crossways successfully for many years.


Glenn

Glenn Stacey

Job Title: Chef

Glenn has been with us since 2013. A very experienced chef who produces fine home cooked, nutritional food daily. Glenn is always the first person in the morning to have a joke and giggle with the staff and residents.


Jackie

Jackie Thomas

Job Title: Activities Cordinator

Jackie has been with us for over 10 years. She is our resident activities coordinator and qualified hairdresser, a service provided twice per week and available to all residents.


Jackie is naturally creative & engaged with all residents through daily varied activities to keep residents stimulated.


Julie

Julie Reece

Job Title: Administrator

Julie has been with us for over 4 years. She is the friendly face and administrator of the home, looking after all residents, staff and daily ongoing communications. She is the first port of call for all of us, we would be lost without her.


Maria

Maria Livett

Job Title: Deputy Care Manager

Maria has been with us since 2015. A well-loved and respected senior member of the crossways team. Maria has vast experience in care, with a calm approachable manner makes the care home a wonderfully calm and peaceful experience for all residents.


Monica

Monica Skawinksa

Job Title: Care Assistant

Monika is a very experienced member of the team. She is dedicated, hard-working and highly thought of by everyone at Crossways.


Monika is always calm and approachable and nothing is ever too much trouble for her. She greets everyone with a smile and is one of the friendliest people you could ever wish to meet


Jan

Jan Caasi

Job Title: Chef

Jan has been with us for over 7 years. Nothing is too much trouble for Jan, a lovely man who is a well-respected team member who cooks the most beautiful food for all residents and staff.


Mary

Mary Murugaiyan

Job Title: Care Assistant

Mary has been with us for just over 2 years. Mary is the most helpful, caring, friendly person you could ever meet.


She is highly respected by all team members and loved by all the residents.


Vanessa

Vanessa Verlan

Job Title: House Keeping/Kitchen Assistant

Vanessa has been with us for over 3.5 years. Vanessa is a joy to work with, has an infectious smile and is loved by all team members and residents. Her smile lights up lunch and dinner time for all residents.


Beena

Beena Lavin

Job Title: Senior Case Assistant

Beena started working at Crossways in February 2022. Beena has a very calm, reassuring, friendly manner and she is well respected by everyone at Crossways. She has a smile for everyone and is always willing to help in any way she can.


Manu

Manu Kurian

Job Title: Senior Case Assistant

Manu joined the Crossways Team at the beginning of 2022 and has quickly settled in, providing excellent, professional care to the residents. He is very friendly, always willing to help and is highly thought of by residents and staff alike. Manu has a smile for everyone.


Mintu

Mintu Paul

Job Title: Senior Case Assistant

Mintu joined Crossways early this year. She is a very kind and gentle lady who is always very approachable. Nothing is too much trouble and she carries out all her duties with a smile. Mintu is very well respected by everyone.


Lisa

Lisa Streeter

Job Title: Care Assistant

Lisa joined Crossways in January 2022 and has quickly become a well-respected and key member of the Crossways Team. She is very experienced in care work and is kind, compassionate and extremely hard working with a smile for everyone within the Home. An asset to our Team.


Ramon

Ramon Rivera

Job Title: Housekeeper

Ramon has been with us since 2009 and is the man who keeps Crossways spotlessly clean. A perfectionist to the nth degree, nothing is too much trouble and his smile is infectious for residents and other staff members.


Murugaiyan

Murugaiyan Kalyasandurum

Job Title: Housekeeper

Murugaiyan has been with us on a part-time basis for 18 months. Another perfectionist who works closely with all team members to make sure all resident's rooms and social areas are meticulously clean.


Frequently Asked Questions about Crossways Residential Care Home

What types of Care is Crossways Residential Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossways Residential Care Home have?

There are 21 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Crossways Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossways Residential Care Home to the centre of Haywards Heath?

1.0 mile(s) as the crow flies, distance by road may be significantly further.