Willow Lodge

11-15 Stein Road, Emsworth PO10 8LB
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10 39 Reviews
  • Willow Lodge, Emsworth
Willow Lodge specialises in dementia care for up to thirty-nine adults, through a service kept regularly updated by strict training procedures, aspiring to modern standards and industry developments. Willow Lodge maintains a homely and stress-free general atmosphere.

Relatives are continually kept informed of any developments in their loved ones' condition and health professionals are consulted to make sure any individual requirements are included in the service.

Tucked away on the Hampshire shore of Chichester harbour, the village of Southbourne, near Emsworth is an ideal location to enjoy life from.

This large, well-looked-after house is full of character. It feels and looks homely and offers large well-proportioned rooms and ample landscaped gardens. It’s a rural setting but not a remote one. The village centre is a short stroll away, the coast a little further, but near enough to enjoy the fresh sea air.

Willow Lodge's owners believe in promoting the privacy and dignity of those in care, without compromising on the level of attention and quality of service they receive.

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Care Provided by Willow Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Aimee Bone (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Willow Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,650
    • Self-Funded Residential Dementia Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,650

  • Subject to room type and individual care needs
  • (these prices are only a guideline, please contact Willow Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call ahead where possible to book visits. This ensures your loved one is ready and waiting for you. Tours can be arranged by appointment. If you wish to drop in and say hello the team will always do their very best to accommodate you.


  • Parking

  • Private car park out front with limited visitor spaces. Please call ahead if you are travelling by car and the home will do their best to accommodate you. Parking in front is not always guaranteed. If you are not able to park in the car park there is a reasonable amount of on-road parking nearby.


Willow Lodge Reviews (39)

Total of 39, showing 1-20
10

Willow Lodge has a Review Score of 10 (9.958) out of 10, based on 14 reviews in the last 2 years. Over all time Willow Lodge has 39 reviews.

Overall Experience

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25

Review from Christine I (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at many local care homes for my mum that catered for Alzheimer's patients but just didn't feel like I'd found the right one. Then I found Willow Lodge, I was actually brought to tears by the ethos of respect and caring that I witnessed from all of the staff and how lovely the whole place was.
It wasn't easy for Mum or myself to make the huge transition into a care home and the first few weeks were tricky, however, with their undoubted knowledge and skill of caring for dementia patients and incredible kindness Mum has settled well and is very happy there. The food is cooked onsite and Mum says it is delicious. Her room is beautifully decorated and cleaned on a regular basis, with a stunning en-suite with a walk-in shower. The staff are all so friendly and helpful and give much-needed support and comfort to relatives as well as residents- it's a difficult time for us too! I wouldn't hesitate to recommend Willow Lodge and am so grateful to have found them.

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Review from Ann C (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do they find so many amazing staff, everyone at Willow Lodge creates this wonderful warm, friendly, very caring atmosphere. I look at it through nursing eyes and know how challenging working there must be but every single person is striving to deliver excellent care. Mum telling me she feels safe
and really well cared for is so important as it is so difficult to know your loved one has had to leave their home. Thank you every single person who looks after my mum.

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Review from Jeffrey F (Husband of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Willow Lodge since May 2023 and I come and see her everyday. The staff and management are all very helpful and caring and look after my wife very well, they also give me lots of TLC too. I find it a very pleasant place to be, although my wife is bedridden the staff treat her with
kindness and compassion along with making sure I'm ok too. I would recommend Willow Lodge to anyone looking for future care for their loved ones.

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Review from Joyce J (Wife of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for just over four months at Willow Lodge till he sadly died. I have nothing but praise for the way all the staff cared for him. Nothing was too much trouble and he was looked after with kindness, dignity and respect. As a retired nurse myself and having managed care homes
in my working life, I'm well aware of how a good home should be run, and this most certainly is a well-managed care home. At the end of his life my family and I spent many hours with him and we too were looked after and supported through this difficult time.

Reply from Lauren Elliot, Assistant - English Oak Care Homes at Willow Lodge

Firstly, we are very sorry for your loss. Thank you for taking the time to leave such a lovely review. We are so pleased that your husband was well looked after by our team and that you both felt well supported. It's always great to hear that our team are showing the care and compassion needed by our wonderful residents and their families.


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Review from Jan P (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent eighteen months in the care of the Willow Lodge staff. It was a difficult decision to send Mum into the care of people we did not know, but from the start she was welcomed and supported in every way. It was not long before she considered Willow Lodge her home, and the staff her friends.
All the staff were caring and respectful, always thoughtful and understanding. Mum loved to join in the various activities too. Thank you Willow Lodge for looking after my mum. I would highly recommend.

Reply from Lauren Elliot, Assistant at Willow Lodge

Thank you so much for your kind review. We are so pleased to hear your experience at Willow Lodge was positive and that your mum was so well looked after by our team. It's always lovely to hear you all felt so welcome and supported.


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Review from Sara W (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As others have said, it's a very difficult decision to entrust the care of a parent with dementia into the hands of - at the time - strangers. It felt like a leap into the unknown for all of us. However, we quickly came to realise that the love and care provided by all staff - from cleaners to management
- is second to none. We can't express enough how grateful we are for the care given to our mum in the final years of her life, and also for the practical and emotional support that we as a family were given. They've always been available to listen to us and reassure us during some very difficult times. They welcomed our mum into the Willow Lodge family and treated her with dignity, respect and love, even during the times when she could be a tad challenging! Thank you all for everything you've done - we can't recommend Willow Lodge highly enough!

Reply from Lauren Elliot, Assistant - English Oak Care Homes at Willow Lodge

Thank you for your lovely words. We appreciate it is hard to decide when it comes to choosing the right place for your loved one. Thank you for trusting us with caring for your mum, it is truly a pleasure to hear that your family felt the care and compassion from our whole team and that your mum was well cared for in Willow Lodge.


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Review from K T (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to place my mum into care, but all of the staff at Willow Lodge made it easy, they were so welcoming and accommodating. The home is beautifully decorated, and the level of cleanliness is fantastic. The food I can personally say is 5*. Your loved ones will be very well taken
care of, it really is a wonderful home.

Reply from Lauren Elliot, Assistant at Willow Lodge

Thank you so much for taking the time to review our home. We understand that it can be a very difficult time for the families but we are so happy you are pleased with Willow Lodge. We hope your mum's stay with us continues to be enjoyable for her and your family.


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Review from Paul G (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum said she never wanted to go into a care home and my sister and I never wanted her to go into a care home. However as my mothers dementia became worse it was obvious that there was no other option. It turned out to be the best decision for everyone. Willow lodge is a modern well run care home
specialising in caring for those with dementia. It has excellent facilities and activities but most important of all dedicated staff who work hard to make sure residents are happy and well cared for, and make family members very welcome when visiting.

Reply from Lauren Elliot, Assistant at Willow Lodge

Thank you so much for your lovely words. We are so happy to hear that your family is pleased with Willow Lodge and the care your mum is receiving. We really value and appreciate your feedback. We hope your mum’s stay with us continues to be enjoyable.


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Review from Donna E (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and welcoming care home which is clean and cared for. The staff are very dedicated and nothing is too much for their residents. They have a wonderful garden with beautiful lodges out the back and always have great entertainment on.

Reply from Lauren Elliot, Assistant at Willow Lodge

Thank you for your review. We are very pleased that you are so happy with our home. Hearing how dedicated you find the staff to be in tending to our residents' needs is lovely.


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Review from Jane A (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Willow Lodge for nearly four years and I always feel welcome there. All the staff are approachable and go out of their way to help in whatever way they can. I am confident that she is looked after very well and is in a safe environment, the staff know and understand
her needs and treat her with respect and genuine care.

Reply from Lauren Elliot, Assistant at Willow Lodge

Hi, thank you for your review and kind words. We are so happy to hear that your mother is well settled in and comfortable in our home. It is heartwarming to know that you are pleased with our staff and the care they provide.


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Review from Mike B (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Willow Lodge directly from hospital back in June 2023.
On my first visit shortly afterwards I was so pleasantly surprised at the aura and ambience of the place.
Right from a refreshing welcoming face at reception and on to staff members going about their chores with copious
energy and smiles. No wonder the residents all looked content.
All her medical treatments, eye tests, Doctor, Dentist etc. are all methodically monitored and carried out when necessary.
Within herself she feels very much at home, happy to be there and being well cared for.
Food is excellent, and the whole place is fresh, spacious, and very clean.
Various activities are carried out each week to the delight of all the patients.
As a visitor, you can pretty much go at any time and stay for as long as you wish. You could stay for lunch, you've only got to ask for a drink, nothing is a problem.
Management team is superb.
Not surprising then, I can't recommend this place high enough.

Reply from Lauren Elliot, Assistant at Willow Lodge

Hi, thank you so much for all your kind words. We appreciate you letting us know how your mother and your family are finding Willow Lodge. We are pleased that you've had a great experience with our team and that your mother is settled and her needs are being met. We are also happy to hear that you enjoy spending time in the home and are being well taken care of. We hope you continue to have a lovely experience with us.


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Review from Sarah G (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Willow Lodge for over two years and just recently passed away. I cannot fault this home at all. The amazing staff there treated my mum with total love, respect and compassion. It was her home and they all became her family. She was always very happy there. The care she received went
above and beyond what you would expect, nothing was any trouble and we were always welcomed in at anytime, sharing lovely lunches with Mum and attending all the events and activities that were so thoughtfully arranged. My mum was treated with the utmost respect, kindness and genuine love by the fantastic staff, her room was lovely and the whole place is clean, fresh and beautifully looked after. My mum always looked well cared for with regular free hairdressers as well as visits from dentists, podiatrists etc.
I am so pleased we chose Willow Lodge and cannot recommend it highly enough.

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Review from L S (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the quality of care that my father receives at Willow Lodge.
The staff are friendly, welcoming and are very attentive to their residents.
They also take the time to get to know the residents' families and welcome visits.
The home is clean and well maintained throughout with plenty
of seating areas indoors and out.
The rooms are bright and spacious.
The food is of a good standard with varied meals and regular snacks.
Overall very pleased with our experience and happy in the knowledge that my father is comfortable and well cared for and his needs are being met.

Reply from Lauren Elliot, Assistant at Willow Lodge

Thank you for your kind words. We really appreciate the feedback and are happy to hear you are pleased with our home. It is wonderful to know you feel your father is being well taken care of and that the staff are supporting all his needs.


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Review from Jane B (Partner of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was transferred from another care home to Willow Lodge. Initially, I was concerned that he wouldn’t settle into his new residence however my worries were very soon alleviated as I realised that Willow Lodge is the right place to meet his increasing needs. The staff are professional, compassionate
and friendly towards their residents and their relatives, making us feel part of a family. The environment is bright, welcoming and clean.


The enclosed garden is peaceful and well-tended. The home-cooked meals are excellent, catering for any dietary requirements. The social events have been excellent, wonderful occasions when residents and families can gather and share experiences. The staff have not only organised and carried out these events but continue to carry out their work day duties as well. I know that my partner is safe, secure and cared for with compassion and dignity, I couldn’t ask for more and wouldn’t hesitate to recommend Willow Lodge as an excellent care home.


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Review from Kensey G (Granddaughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has lived here for 18 months now, and she is so relaxed and at home. The staff are amazing! I am totally confident that she is loved and looked after with respect and kindness. The food is great, and the home and all of the residents are always clean.

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Review from Maria B (Wife of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was placed at Willow Lodge following a difficult time in hospital. He was immediately made to feel very welcome and treated with respect, whilst being shown unlimited love and care from management and all staff. The family was made to feel very welcome and at ease with the situation. We were
shown compassion at what was a challenging time and can rest at peace, knowing he is looked after like a family member.
Staff are committed to ensuring that all residents are kept safe and are happy within the home environment. Food is excellent and is tailored to what individuals like and clothing is always immaculate. I would not hesitate to recommend Willow Lodge to anyone looking for a care home for their loved one.

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Review from Debbie W (Sister of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all staff at Willow Lodge are professional, empathetic, caring and inspirational to watch.
I feel my brother is safe, loved and cared for.
I recently spent quite a lot of time at the home and was impressed by everything I saw - it was the birthday of a couple of residents and
the extra effort all the team made to make the residents feel special was amazing.
I am so grateful we found Willow Lodge - I wish more care homes had the same standards of love, care and professionalism that is on display at Willow Lodge.

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Review from Sarah H (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had asked Mum's care home manager if we could hold a small tea party at the care home to celebrate Mum's 90th birthday. The care home manager said yes and was more than supportive and helpful to ensure the tea party could take place. The home provided a tasty buffet and the care home cook made a delicious
birthday cake! All of Mum's close family and their children and especially Mum had a very enjoyable afternoon that we would remember for a long time to come.

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Review from Kevin P (Son of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to review the service provided by Willow Lodge Care Home.
My father recieves residential care at Willow Lodge, he has resided there for approximately 18 months.
It was an extremely difficult and stressful time for myself and my sister when we had to make the
decision to place my father in a care home, it was very upsetting and a really emotional time. We were very worried and concerned as to whether we had made the correct decision and if we had chosen the right care home for him. I can now honestly say that we need not have worried at all. From the outset, we have been delighted with the care my father recieves and the way we as a family are provided with updates on his wellbeing. In short, we are over the moon with Willow Lodge. I resist the temptation to name individual members of staff because I would be most upset if I left anybody out, they have all been patient, caring, and professional and I cannot recommend any higher.

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Review from Jane P (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been residing at Willow Lodge for a little under 2 and a half years. It was a difficult decision at the time but I was quickly assured that Willow Lodge was the right place for mum. Mum's needs were met. Staff got to know mum so well, that a bespoke fidget gadget with buttons and zips was
made to keep mum occupied when she could no longer walk. Having recently gone through end of life I wanted to express how impressed I am with the staff. They always had mum's best interests at heart, making sure that mum was as comfortable as possible and that she had company when we couldn't be there. The staff are all so passionate and genuinely caring. The end of life care is outstanding. I would recommend Willow Lodge Care Home to anyone whose loved one has dementia.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Willow Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Willow Lodge is calculated as follows: ( (159 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Paul

Paul Regan

Job Title: Head of Care

Joined: 2018

Hi I’m Paul, I work as Head of Care at Willow Lodge, I have 13 years’ experience, in varying roles within the care industry. My strengths are managing & overseeing medication, supporting individuals with learning disabilities and I particularly enjoy supporting residents through their Dementia Journey. I am working towards the Level 5 in Health and Social care Leadership and Management. I enjoy holidays with friends in my spare time to unwind. I look forward to meeting you when you visit Willow Lodge.


Maggie

Maggie Capalik

Job Title: Head Chef

Joined: 2019

My name is Maggie, I am the Head Chef at Willow Lodge. I work hard to ensuring our residents receive a balanced and varied diet. I like to introduce new tastes from around the world, but my speciality has got to be the personalised birthday cakes I create for the residents.
If and when you chose to visit Willow Lodge, I hope you come and enjoy the food on offer, including delicious cakes


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Donna Emery

Job Title: Administrator

Joined: 2022

Hi, my name is Donna, and I am ‘Front of House’ here at Willow Lodge. After taking some time out of work to be a full-time mum, I made the leap back into employment a year ago, initially joining the housekeeping team. After a very short period of time, I honestly felt that I had found my place to be, being part of an amazing team that strive to provide no less than the very best of care to all of our residents.
For me, one of the things that I love the most is meeting the friends and families of our residents, getting to know them, and offering support in times of need. Therefore, when the front of house position became available, I jumped at the opportunity and was ecstatic when I was successful in securing the position.
I look forward to meeting all of those that come to visit us here at Willow Lodge.


Frequently Asked Questions about Willow Lodge

What types of Care is Willow Lodge registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Lodge provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Lodge have?

There are 40 Single Rooms.

What are the Facilities & Services at Willow Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Lodge to the centre of Emsworth?

1.5 mile(s) as the crow flies, distance by road may be significantly further.