Willow Lodge

11-15 Stein Road, Emsworth PO10 8LB
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10 39 Reviews
  • Willow Lodge, Emsworth
Willow Lodge specialises in dementia care for up to thirty-nine adults, through a service kept regularly updated by strict training procedures, aspiring to modern standards and industry developments. Willow Lodge maintains a homely and stress-free general atmosphere.

Relatives are continually kept informed of any developments in their loved ones' condition and health professionals are consulted to make sure any individual requirements are included in the service.

Tucked away on the Hampshire shore of Chichester harbour, the village of Southbourne, near Emsworth is an ideal location to enjoy life from.

This large, well-looked-after house is full of character. It feels and looks homely and offers large well-proportioned rooms and ample landscaped gardens. It’s a rural setting but not a remote one. The village centre is a short stroll away, the coast a little further, but near enough to enjoy the fresh sea air.

Willow Lodge's owners believe in promoting the privacy and dignity of those in care, without compromising on the level of attention and quality of service they receive.

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Care Provided by Willow Lodge

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Aimee Bone (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Willow Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,650
    • Self-Funded Residential Dementia Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,650

  • Subject to room type and individual care needs
  • (these prices are only a guideline, please contact Willow Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call ahead where possible to book visits. This ensures your loved one is ready and waiting for you. Tours can be arranged by appointment. If you wish to drop in and say hello the team will always do their very best to accommodate you.


  • Parking

  • Private car park out front with limited visitor spaces. Please call ahead if you are travelling by car and the home will do their best to accommodate you. Parking in front is not always guaranteed. If you are not able to park in the car park there is a reasonable amount of on-road parking nearby.


Willow Lodge Reviews (39)

Total of 39, showing 21-39
10

Willow Lodge has a Review Score of 10 (9.958) out of 10, based on 14 reviews in the last 2 years. Over all time Willow Lodge has 39 reviews.

Overall Experience

  • 38
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Review from L H (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Willow Lodge for 9 months and, like with everyone who suffers from dementia, there were a few issues that came up, but these were always dealt with by the amazing management team and staff there.


Covid -19 presented so many additional problems for care homes but everyone at

Willow Lodge carried on providing such a happy and welcoming environment.


The home itself is beautifully decorated and well maintained, and everyone there highly praises the food provided.


My mum spent her last few days being loved and cared for by all at Willow Lodge, I cannot thank you enough for not only your care of Mum but the support for us during this sad time.


I would recommend you to anyone looking for somewhere for their loved ones to be cared for.


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Review from S W (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive at letting my mum go into a care home, but after becoming her full-time carer and having a trip already booked I had no choice. I really needn't have worried, the care she got was amazing. Also, I was kept updated via email on how well she was doing. Also, a lovely touch sending
me photos of her. Thank you so much to all the staff, hopefully, there will be availability when we next go away.

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Review from Claire L (Niece of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely, comfortable, well-run care home. The facilities are excellent and since my aunt moved in in 2015, many further improvements have been made for the comfort of the residents. She is as content as it is possible for her to be, bearing in mind the extent of her dementia. She can be challenging
at times but is treated with dignity and kindness.

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Review from Susan S (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent many years thinking I would never want to place a relative in a care home, I can now say that I have been pleasantly surprised with regard to the care my mother receives. The staff are always happy, jolly and welcoming and Mum enjoys the interaction with both staff and residents.

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Review from Valerie S (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care has been excellent. I am kept informed regarding her health, medication and other important matters. The home is very clean, lovely homemade food, great activities, inclusive and supporting. Lovely garden which Mum loves to sit in. I know she is safe and I am able to visit when I want
to which we both look forward to. All staff, management, carers, chefs, cleaners are excellent. Thank you.

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Review from P O (Relative of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are caring, compassionate both to residents and their relatives. Always answer any questions asked, and thank you for caring for him; gratitude to all.

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Review from Laurna B (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are professional and personable. They are willing to engage and support Mum and me, particularly during these difficult Covid restrictions. Queries are dealt with in a caring and empathetic way.

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Review from Sandie M (Daughter-in-law of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Lodge has been very helpful and all the staff we have had contact with have been lovely, professionals and very careful. I would highly recommend this home for anyone's family.

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Review from Fiona C (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great accommodation, clean and bright. Caring staff who showed compassion and flexibility in supporting the family to be part of the care of our loved one within the limits of coronavirus restrictions on contact. The staff did all they could to help us engage with care and to make life in a residential
setting comfortable and acceptable to our loved one. Well done to all the staff for their kindness and excellent care, it meant a great deal to us to know that our loved one was in good hands. Thank you for that.

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Review from Lee B (Daughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Willow Lodge Care home and the amazing team who look after my father. They have been his and my salvation. Nothing is too much trouble and everyone is friendly. The home is of the highest standard and my father is receiving the best care.

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Review from Abi (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Willow Lodge is second to none, the staff have always gone above and beyond to facilitate and accommodate myself and my mother, who resides within the care home. By far the most caring service we have ever received. Thank you Willow Lodge.

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Review from Alex E (Friend of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

That staff at Willow Lodge are very hospitable and friendly. The care home itself has excellent decor with updated equipment and cutting edge technology to further the quality of service. They go above and beyond - I would certainly recommend!

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Review from Mark D (Ex Family Member) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was outstanding, and the home was set so beautifully. I felt like my mother was living in a five-star hotel, there is no place I would rather her of spent her last years.

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Review from Jane B (Daughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so glad that we found Willow Lodge for Dad. He has recently passed away in the home very peacefully. During his year there we were so impressed with the care he received, and the atmosphere of the home. Many different kinds of challenging behaviour were dealt with kindly and with understanding
of the conditions affecting people.

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Review from John P (Son-in-law of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother in law became a resident here at Willow Lodge, I have been more than happy with the care and welfare that has been given to her these last 18 months. All the staff and management have been pleased to help with any queries that we, the family, have had but they have been few and far between.
Mother settled in very well, she has had good/bad days but the staff have met with all her needs in a friendly and professional manner. She is well fed and kept clean and tidy. Willow Lodge is well maintained, the décor and furnishings are all in very good order. When visiting, we the family, are also welcomed by the staff at all times.

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Review from Jan Q (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Lodge, in my opinion, is 100%. I have had my mind put at rest that when I leave mum she gets exceptional care. The staff are amazing, caring and treat the residents with utmost respect. I'm so glad we found such a wonderful home to take care of mum.

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Review from Hannah B (Granddaughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is well looked after and I'm happy she is here. It's so friendly as well efficient.

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Review from Lynn B (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care, friendly, immaculately clean. The carers are amazing and kind and very supportive not only to residents but to the families of residents too. I have felt so at ease knowing that my mum is cared for properly and with love and compassion.

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Review from Tony P (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Willow Lodge have been excellent.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Willow Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Willow Lodge is calculated as follows: ( (159 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Paul

Paul Regan

Job Title: Head of Care

Joined: 2018

Hi I’m Paul, I work as Head of Care at Willow Lodge, I have 13 years’ experience, in varying roles within the care industry. My strengths are managing & overseeing medication, supporting individuals with learning disabilities and I particularly enjoy supporting residents through their Dementia Journey. I am working towards the Level 5 in Health and Social care Leadership and Management. I enjoy holidays with friends in my spare time to unwind. I look forward to meeting you when you visit Willow Lodge.


Maggie

Maggie Capalik

Job Title: Head Chef

Joined: 2019

My name is Maggie, I am the Head Chef at Willow Lodge. I work hard to ensuring our residents receive a balanced and varied diet. I like to introduce new tastes from around the world, but my speciality has got to be the personalised birthday cakes I create for the residents.
If and when you chose to visit Willow Lodge, I hope you come and enjoy the food on offer, including delicious cakes


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Donna Emery

Job Title: Administrator

Joined: 2022

Hi, my name is Donna, and I am ‘Front of House’ here at Willow Lodge. After taking some time out of work to be a full-time mum, I made the leap back into employment a year ago, initially joining the housekeeping team. After a very short period of time, I honestly felt that I had found my place to be, being part of an amazing team that strive to provide no less than the very best of care to all of our residents.
For me, one of the things that I love the most is meeting the friends and families of our residents, getting to know them, and offering support in times of need. Therefore, when the front of house position became available, I jumped at the opportunity and was ecstatic when I was successful in securing the position.
I look forward to meeting all of those that come to visit us here at Willow Lodge.