Dean House Residential Care Home has been established for over 20 years and offers a friendly, safe and comfortable environment. They have 25 rooms, all ensuite, and 24 hour care is provided by fully trained staff. Dean House offers an extensive activities programme providing entertainment as well as weekly visits from a qualified Physiotherapist. Dean House aims to provide the highest quality care for all residents focusing on promoting rights, choice, independence, dignity and respect.
Dean House is situated in tranquil East Preston just yards from the beach, with local shops within walking distance. Visitors are welcome at all times. If you have any enquiries about Dean House please contact the Manager on the number detailed below or just call in.
Dean House has a Review Score of 8.2 (8.185) out of 10, based on 1 reviews in the last 2 years. Over all time Dean House has 6 reviews.
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Reviewer Connection to Dean House
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Review from D H (Daughter of Resident) published on 22 July 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I want to thank the kind, considerate, caring and compassionate staff of Dean House for making Dad's final days as happy as they could be. His lovely bay-fronted room off reception overlooking the front meant that he was involved in all the comings and goings of the home. Everyone had a kind word for
him and he had a great relationship with the staff. The food and care was fantastic, and he loved being so close to the sea that we could take him down whenever he was well enough. If he could not be at home I could not imagine a more perfect, gentle and peaceful place to spend his last days. Also catering for all the family and my energetic great nephew when we can visit at all times of the day. Thank you for creating such a lovely place to spend Dad's twilight days. He was happy there.
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Review from Pauline B (Daughter of Resident) published on 5 May 2020
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Overall ExperienceOverall Experience5.0 out of 5
Apologies for the lateness of this review, but I have only just been able to do it. Dean House looked after my dad until he sadly passed away. All the staff were so lovely, especially during Dads last 2-week journey when he moved to palliative care. I can’t thank them enough for the love and care they
gave him. The team was so well led by the manager. The most thoughtful gesture was a lovely bouquet of flowers; which they sent for his funeral. A small touch, but so personal. Thank you all, and I am so sorry it had taken me this long to say it.
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Review from Jean L (Daughter of Resident) published on 9 October 2018
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Overall ExperienceOverall Experience5.0 out of 5
My mum was at Dean House for 2 and a half years and myself and family were very pleased with the care she received. The staff were friendly and caring towards her and her family and friends. I was a frequent visitor and saw them go the extra mile.
I was aware of many activities going on sadly mum
was not inclined to join in. Staff were always very approachable.
At the time of her death mum was treated with dignity and we were supported with their kindness.
I was pleased we chose Dean House for mum and thank you to you all.
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Review from Alan K (Son of Resident) published on 30 July 2018
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Overall ExperienceOverall Experience5.0 out of 5
Both my mother and father were residents of Dean House for over 2 years until they both sadly passed away this year. The staff are so considerate to both the residents and their families. You feel that they really care and this is not just a job. The home is clean, the food is good and the residents
treated with dignity. Dean House is located in a lovely location in East Preston. When my mum first went there, she was well enough to walk the short distance to the local Sea Horse Cafe and buy herself a hot chocolate or walk a few meters up the road to sit on the bench overlooking the beach. Dean House has a family like atmosphere, staff turn around is low so really get to know them. I can't thank everyone enough for taking such good care of my parents in the last years of their lives.
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Review from Neil E (Power of Attorney of Resident) published on 17 April 2018
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Overall ExperienceOverall Experience5.0 out of 5
Having found Dean House for an elderly gentleman that I had the pleasure of being acting power of attorney for, I have to say the care and personal attention given to this gentleman was above and beyond anything I could have expected. Nothing was too much trouble and he passed on very happy and surrounded
by caring people who really did put his needs first.
I would recommend Dean House to anyone who has an elderly relative that is weighed down by the everyday issues at a time in their life when they need the help, in my case my friend could no longer cope physically or mentally with living alone and as much as me and my family and his neighbors could help, we could only ease a few of his worries. I would describe Dean House as a warm comforting and safe place that guided him through his later years.
A big thank you to all the staff and management at Dean House on behalf of me, my family and most importantly from my friend.
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Review from Tom S (Son of Resident) published on 14 December 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Dean House is just right for our mum. Staff are very friendly and really care.
There is low staff turnover with a number of staff having been there for some time.
Management are very approachable. The food is good.
The premises are kept clean and tidy.
Mum is 96 and has been at Dean House for over
seven years.
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Current Review Score: 8.2 (8.185)
Overview of Review Score
The Review Score of 8.2 (8.185) out of 10 for Dean House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Dean House is calculated as follows:
(
(11 Excellents x 5)
)
÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.185 Points relating to the number of positive Reviews for Dean House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
= 3
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 27 registered maximum number of service users is 5.4. 1 Positive Reviews ÷ 5.4 = 0.185
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 9 Jan 2018
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Dean House provide?
Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does Dean House have?
There are 23 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Dean House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Dean House to the centre of Littlehampton?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
