Dovecote View

Claypit Lane, Westhampnett, Chichester PO18 0NT
Submit a Review
9.8 68 Reviews
  • Dovecote View, Chichester
Dovecote View Residential Home is a small, family-owned, family-orientated residential care home, that provides personal care for up to 35 residents.

Providing quality, compassionate care to those aged 65 and over, and also to those suffering with short-term memory loss and early on-set dementia/Alzheimer's, with a focus on person-centred, individualised care.

Situated in a rural community, close to the local church and travel links, Dovecote View is an ideal setting for those wanting to be close to the city of Chichester, but still live in a rural area. Dovecote View focuses on providing a 'home from home', and ensuring residents are kept independent and engaged in social activities, as well as in the local community. Pay a visit to Dovecote View, and feel instantly welcomed and at home.

Show Dovecote View on the Map

Care Provided by Dovecote View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Dovecote View Ltd
  • Person in charge
  • Talisa Challis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Dovecote View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,500
    • Self-Funded Residential Dementia Care £1,175 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • All fees are inclusive of all personal care support, activities, meals & drinks, toiletries and laundry.
    The only items not included in our weekly fees is Hairdressing services, Chiropody and newspaper deliveries.
  • (these prices are only a guideline, please contact Dovecote View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions, other than visitors to avoid coming during a mealtime.
    For up to date visiting information, please telephone Dovecote View directly before visiting if unsure.


    Anyone wishing to meet with the Manager should telephone ahead to ensure she is available.


  • Parking

  • The Main Reception entrance is off of Stane Street in Westhampnett. Visiting Parking is to the front of the Premises only.
    Parking is a large gravel area, but a paved drop-off/pick-up point for those who require wheelchair access to the property.


Dovecote View Reviews (68)

Total of 68, showing 21-40
9.8

Dovecote View has a Review Score of 9.8 (9.841) out of 10, based on 40 reviews in the last 2 years. Over all time Dovecote View has 68 reviews.

Overall Experience

  • 59
  • 9
  • 0
  • 0
  • 0

Date Published

68
8
22
40
28

Review from M V (Wife of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is bright, modern, and surrounded by well-kept and colourful gardens. It is very clean and the food is excellent. In my view, the most outstanding feature is the attitude of the staff who are gentle, kind, patient and very, very caring. They are consistently helpful and I feel that the
staff training must be exceptional, as they all seem to have the same attitude to their residents. There seems to be a prevailing view that treats are a good thing so the kitchen provides a rolling programme of culinary snacks and there is an excellent programme of outings for the more able-bodied residents. I feel both thankful and very fortunate that we chose Dovecote View to care for my husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Dovecote for over a year and we are continually delighted with the excellent care and dedication of all the staff. Nothing is too much trouble.
All the buildings, bedrooms and gardens are beautifully cleaned and maintained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda A (Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall vies is a happy, friendly environment, full to the brim of care and concern for all the residents. Dovecote View is extremely clean and safe. The food is very good, with lots of variety. Plenty of entertainment. Location is good, no passing traffic noise.
I had two visitors today and they
will seriously consider booking in if need be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian T (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been caring for my 90-year-old mother at her home for the past five years. This was practically a full-time commitment. Her dementia had got progressively worse over the years and it became obvious last year that she needed professional help. I began visiting care homes in the area with a view
to finding somewhere for her. Having visited around ten homes I began to get rather anxious and I realised that it was a much more difficult task than I had envisioned. Then we discovered Dovecote View and everything changed. It was totally different from any other home I had looked at. On another level. Anyone trying to find good care for a relative should really check out Dovecote just to see what is possible. I am 100% satisfied with the level of care my mother is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Next of Kin) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is that my aunt is very happy, generally, with all aspects of her care we are also happy with the care and attention she received. Dovecote View is an excellent care home as are all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne A (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Dovecote View in January 2023 after having many falls at home. My mother is very happy. Her room is light, bright and very clean. She does activities every day, mornings and afternoons. The staff are excellent, so caring and very kind to all the residents. I am really happy that
my mother is being cared for at Dovecote View and would recommend it for short or long-term care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer’s and vascular dementia. As this disease progresses, I am so very grateful that she is in a place where she is safe, looked after and integrated into a very caring environment where the staff don’t keep changing. The staff couldn’t be more empathetic with me as well, and my mother’s
recognition of me disappeared so that I feel I am looked after too. I am full of admiration for the difficult job they do, as it can’t be easy sometimes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is first class. The staff are friendly and attentive. I am kept informed of any issues regarding Mum's health and well-being. The home itself is very well maintained and kept scrupulously clean. The gardens are a particular attraction with a number of areas for residents and guests to
enjoy the outdoors in a safe and secure environment. Mum enjoys the meals and the family days are particularly enjoyable with a great spread provided by the hard working catering staff. I would have no hesitation in recommending Dovecote View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since the initial home visit everything has been excellent. The staff are brilliant with the day to day care given, also all the activities are planned very well. The grounds look well kept and lovely. The home is clean and well kept.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy G (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over a year now and I honestly rate Dovecote as 7 stars. They cater to all mum’s needs whenever she asks and go above and beyond in all areas. They keep close communication with us and it never feels like we’re bothering them if ever we have a question. They spot any changes
in Mum and respond quickly and appropriately. Honestly, every member of staff is just amazing. They have a full activity itinerary which they email to us every month including outings, pamper sessions, entertainment, films and Sherry and so much more. We are often invited to celebrate with them. The food is amazing and adaptable to residents' preferences. They have regular reviews with the residents and their relatives to see if there’s anything they can improve and have already done ‘special’ days for each resident personal to them. They have a close relationship with the local GP practice who always respond quickly - I literally cannot fault Dovecote at all - seriously thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, caring and cheerful staff and nothing is too much trouble. It is a safe and secure building which is lovely and bright and clean and very resident friendly. The food apparently is really good. The grounds and gardens are beautiful too. This all makes for a place that you know your
loved ones are being looked after as you would wish them to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iain B (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is a lovely, caring environment for my mum. It is not a big place and so she receives very good care and attention. She is happy, safe and well looked after. The staff are very friendly and keep things upbeat and fun and communicate with me very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Dovecote View highly enough. It is an exemplary establishment with superior management and a wonderful, friendly but always professional and informed team of staff who consistently go above and beyond to personalise and adapt care according to the individual resident's ever-changing
needs. I know that Mum is in the safest and most caring hands through her awful dementia journey. Cannot fault the level of communication regarding Mum and the ongoing strive to keep achieving her best possible welfare even on the most challenging of days. Grateful to every Dovecote care provider for all that they do and give to our special loved ones, their passion to exceed is evident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is a pleasant modern and well-equipped care home. It is always very clean and tidy. The gardens are stocked with flowers and shrubs. The staff are welcoming, friendly and caring and sufficient in Number to cope with any emergency that might arise. When visiting my friend, I am always offered
tea and biscuits along with the residents and occasionally I have stayed for dinner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is a much-loved residential home. It has a very warm friendly atmosphere. The staffing levels are high and most of the staff have been there for many years, providing all-important continuity for the residents. Recently Dovecote underwent a major refurbishment which has vastly improved
the facilities and provided a beautifully landscaped garden for residents and relatives to enjoy. The food is of a very high standard and there is a well-run activities programme with regular outings. I am always happy to recommend Dovecote as the manager and staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dovecote staff are sympathetic, warm and very caring towards all residents and relatives. Nothing is too much. Staff and management get fully involved in all activities with the residents. The home is clean and modern. I would have no hesitation in recommending Dovecote View to any of my friends
and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J Q (Cousin of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident for just over a year. The staff have all been very friendly and caring. She is well cared for and is in a much better position, health-wise than before she moved in. She enjoys the company, the setting and is well entertained by all of the activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Resident) assisted by family/friend published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly the best care home there is, I feel like I am being waited on hand and foot. The food is smashing, it's the highlight of my day. The entertainment is lovely, The carers are lovely, all of them. They are very patient and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave B (Nephew of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Dovecote to spend the special coronation lunch with my uncle. It was joyous, it is so lovely and reassuring for me, as my uncle's deputy, trustee and one of his surviving family that he is such an integral part of a loving family that cares for him and enjoys having him there. Seeing the interaction
between the staff and my uncle is wonderful. I felt reassured and rejuvenated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a difficult time when trying to find residential care for your family. I looked at several places, however, Dovecote View was in a different league. The staff team are wonderful and many have been with Dovecote for years. I can walk in and ask any member of staff how my father is and they
can instantly tell me all about his day. They build fabulous relationships with residents and know every resident really well, they are compassionate on difficult days and fun and encouraging on good days. There is person-centred care at the heart of this dedicated hard working team. They work hard to establish good relationships with families and create an opportunity to work collaboratively and support families and residents with every aspect of care.
Having learned through a difficult previous placement what bad care looks like, I recognise and appreciate the safe compassionate approach at Dovecote. My father has a safe and happy home and I feel part of the Dovecote Community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Dovecote View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Dovecote View is calculated as follows: ( (407 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 471 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovecote View is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Talisa

Talisa Challis

Job Title: Registered Manager

Joined: 2008

Since joining Dovecote View in 2008, I have progressed through the company to the role of Registered Manager, and have now completed my Level 5 Diploma in Leadership and Management in Health and Social Care, and a Level 7 Diploma in Strategic Management.
I have been in the post as the Home Manager since 2012, and thoroughly enjoy every aspect of my role. I am responsible for the day-to-day running of the home and ensuring our residents receive person-centred, quality care.


I am very lucky to have such a hard-working, caring team around me for support, and I am lucky to have worked alongside some of my colleagues for many years.
I am passionate about giving residents the best quality care, and I believe everyone should be cared for as if they are an extension of their own family, if it's not good enough for your own Mum or Gran, then it's not good enough! We provide personal care for up to 33 residents, and the Home is very much a family-orientated, friendly 'Home from Home'. There are not many job roles where you can say you love your job, but I feel very fortunate to have progressed to a role that I love.