Dovecote View

Claypit Lane, Westhampnett, Chichester PO18 0NT
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9.8 68 Reviews
  • Dovecote View, Chichester
Dovecote View Residential Home is a small, family-owned, family-orientated residential care home, that provides personal care for up to 35 residents.

Providing quality, compassionate care to those aged 65 and over, and also to those suffering with short-term memory loss and early on-set dementia/Alzheimer's, with a focus on person-centred, individualised care.

Situated in a rural community, close to the local church and travel links, Dovecote View is an ideal setting for those wanting to be close to the city of Chichester, but still live in a rural area. Dovecote View focuses on providing a 'home from home', and ensuring residents are kept independent and engaged in social activities, as well as in the local community. Pay a visit to Dovecote View, and feel instantly welcomed and at home.

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Care Provided by Dovecote View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Dovecote View Ltd
  • Person in charge
  • Talisa Challis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Dovecote View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,500
    • Self-Funded Residential Dementia Care £1,175 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • All fees are inclusive of all personal care support, activities, meals & drinks, toiletries and laundry.
    The only items not included in our weekly fees is Hairdressing services, Chiropody and newspaper deliveries.
  • (these prices are only a guideline, please contact Dovecote View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions, other than visitors to avoid coming during a mealtime.
    For up to date visiting information, please telephone Dovecote View directly before visiting if unsure.


    Anyone wishing to meet with the Manager should telephone ahead to ensure she is available.


  • Parking

  • The Main Reception entrance is off of Stane Street in Westhampnett. Visiting Parking is to the front of the Premises only.
    Parking is a large gravel area, but a paved drop-off/pick-up point for those who require wheelchair access to the property.


Dovecote View Reviews (68)

Total of 68, showing 41-60
9.8

Dovecote View has a Review Score of 9.8 (9.841) out of 10, based on 40 reviews in the last 2 years. Over all time Dovecote View has 68 reviews.

Overall Experience

  • 59
  • 9
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Date Published

68
8
22
40
28

Review from David H (Son of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View were really responsive to taking my father in on a respite basis and have been outstanding at caring for him over the last four weeks. I am only moving him as my mother wants to live with him in a different home; otherwise, I would be really happy to leave him at Dovecote View. The management
and staff have been brilliant. Thank you!

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Review from B H (Husband of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all round.

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Review from Wayne B (Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and food and drink should get a 'plus' star rating, they deserve it. They should get a £50.00 cash bonus for all their hard work.

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Review from M K (Son of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident after hospital respite care in February 2021. From the start, the standard of care has been excellent. All the staff were friendly and compassionate. Arrangments of additional services, nurses, chiropodist, GP visits, hairdresser was taken care of. Relatives were always kept up
to date and communication has been very good. Our family are glad that Mum spent her last months here and we know she was happy. The home did everything we could ask of them and more. We would have no hesitation in recommending them.

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Review from Debbie H (Niece of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my aunt, the home always had a peaceful but cheery, warm atmosphere. The staff were friendly and helpful, offering a refreshment. My aunt was happy, settled and well cared for. The staff always knew exactly how she was and gave an overview of how she was. There were regular outings for
residents. A staff member supported my aunt at a family wedding so she could attend.
When I rang to see how my aunt was they would pass the phone to her for a chat. It’s a lovely, homely place with lovely staff.

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Review from Peter M (Son-in-law of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident of Dovecote View for a number of years until her death just before Christmas 2019, throughout the years she has been a resident she had first-class care from all the staff just like a 5-star hotel, the food was of a very high standard and catered for all persons.
She was a diabetic so her meal intakes catered for this. All of the care and attention she received no doubt prolonged her life. The family would like to thank all of the staff and manageress for looking after her, we would personally recommend this care home for anyone considering a relative who needs this type of care.

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Review from Timothy U (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care and was happy and made welcome by all. First class.

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Review from Belinder H (Sister of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the two years, my sister has been a resident at Dovecote View I've always found the staff to be caring, competent and helpful.
As far as I can ascertain my sister is being cared for well and her needs are being adequately met.

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Review from T L (Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this care home for almost a year. The staff are mostly excellent. The food is first class, with a very good choice of meals. Activities are good and cater for most residents. Also, there are trips two or three times a month for residents who care to go. Overall I would give 95/100.

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Review from I S (Son of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated staff. All very personable. Regular updates to home and equipment to ensure the best of care.

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Review from L H (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very welcoming, warm and clean. All the staff are caring and friendly. My mother is mostly happy and although is sometimes confused, she likes the company. I wish there were more "hands-on" activities such as cards, art and crafty things.

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Review from Joy S (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the well-trained staff are friendly and treat all residents with dignity and respect. Relatives are always greeted with a smile and a chat and staff are always available to discuss any aspects of their relative's care, be it personal, medical or dietary. Menu choices are wide and varied. All food
is prepared and cooked on site by a very knowledgeable team, with all dietary needs catered for. Activities are wide and varied, including outings and visits from a local primary school. A happy and caring atmosphere is always apparent, a real home from home. Sadly my Mum passed away in December but had spent 19 happy months at Dovecote.

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Review from Sarah S (Friend of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is outstanding, a really lovely home, with wonderfully attentive staff and I would definitely recommend this home to other people. My friend is very happy here and speaks so highly of all the staff looking after her. The food has been very good whenever I have attended an event and
the welcome I get is always very friendly.

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Review from Danny R (Friend of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management were working as a cohesive team to give excellent care and support for all residents.

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Review from Karen M (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Dovecote View for more than a year. The staff are attentive, caring, polite and the manager is an example to us all of impeccable manners and patience. The building is being updated but is modern, bright and spotlessly clean. The managers family are employed at the home which makes for
a cosy family atmosphere. Any concerns we have had have been dealt with sensitively and with every care for mums happiness. Mums health has transformed since she has been there. I would recommend this home it is outstanding.

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Review from Glynis (Daughter-in-law of Resident) published on 4 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving from one care home to another is never good for somebody with dementia but the 'homely' feeling of Dovecote View has made that transition easier for Mum.
The home is comfortable and the staff kind and considerate. The staff keep us well informed and we feel happy knowing she is warm and well
cared for. Thank you to all the staff and managers.

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Review from M W (Friend of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and beautiful grounds. My friend is happy, healthy and well looked after. Staff go above and beyond and are really welcoming.


I am impressed with the whole home; from the activities that I have seen going on when visiting, to the friendly staff, and approachable manager. I have even

joked about putting my name down on the waiting list!

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Review from Jo S (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a lot of care homes and Dovecote View is by far the best I have seen.
The building sits in very pleasant surroundings and is light, well maintained and spotlessly clean. It is currently undergoing building work, not to cram more residents in, as I expect many care homes would but to
make it a better place in which to live.


This is a very well managed care home, where the staff are competent and kind, carrying out their varied (and, let's face it, sometimes challenging) roles with compassion, patience and good humour. Dovecote View is a care home which actually does care and I highly recommend it.


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Review from S G (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother's stay was short, she was shown the utmost kindness and care. The home is clean, tidy and the atmosphere welcoming. The staff were friendly and attentive, nothing was too much trouble. Her room was ideal, and definitely represented excellent value for money. We also appreciated the
updates and very good communication regarding health concerns, however minor.

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Review from Julia F (Granddaughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dovecote provided my grandmother with a true 'home'. From an outstanding level of care, to excellent facilities, the care home always treated my grandmother with compassion and respect. The staff are what makes this home exceptional.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Dovecote View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Dovecote View is calculated as follows: ( (407 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 471 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovecote View is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Talisa

Talisa Challis

Job Title: Registered Manager

Joined: 2008

Since joining Dovecote View in 2008, I have progressed through the company to the role of Registered Manager, and have now completed my Level 5 Diploma in Leadership and Management in Health and Social Care, and a Level 7 Diploma in Strategic Management.
I have been in the post as the Home Manager since 2012, and thoroughly enjoy every aspect of my role. I am responsible for the day-to-day running of the home and ensuring our residents receive person-centred, quality care.


I am very lucky to have such a hard-working, caring team around me for support, and I am lucky to have worked alongside some of my colleagues for many years.
I am passionate about giving residents the best quality care, and I believe everyone should be cared for as if they are an extension of their own family, if it's not good enough for your own Mum or Gran, then it's not good enough! We provide personal care for up to 33 residents, and the Home is very much a family-orientated, friendly 'Home from Home'. There are not many job roles where you can say you love your job, but I feel very fortunate to have progressed to a role that I love.