Edward House

86 Mill Road, Burgess Hill RH15 8DZ
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9.4 46 Reviews
  • Edward House, Burgess Hill
The home is located in a central position close to local transport and other amenities, which include a shopping centre, restaurants and public houses. All these are within walking distance and easily accessible.

Within a homely environment the care provided by the home can meet the needs of service users with a diagnosis of Dementia and those with Residential care needs.

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Care Provided by Edward House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kristie Marku (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Edward House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,400
    • Self-Funded Residential Dementia Care £980 – £1,400
    • RESPITE Self-Funded Residential Care £980 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £979 – £1,400
  • (these prices are only a guideline, please contact Edward House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Edward House Reviews (46)

Total of 46, showing 1-20
9.4

Edward House has a Review Score of 9.4 (9.388) out of 10, based on 9 reviews in the last 2 years. Over all time Edward House has 46 reviews.

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Date Published

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Review from Barry H (Nephew of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have rated it 4/5 as the overall score, as we are a recently new user of this service, so we have little experience to go on. However, the experience for the last 3 weeks that we have been associated with Edwards House suggests it's a nice place to be. However the facilities are tired and could do
with some modernisation, but this does not reflect on the carers competence and caring attitude. I don't really know about the activities laid on as yet, but I understand that they are designed to also help with the mental well-being of the residents, which is a good thing. My observation about the team (Management and Staff) at Edwards House is that they offer a first-class service.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you for your feedback. I will pass it on to the team. Regarding activity we have an activity lady 5 days a week from 10-2pm.


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Review from Penelope O (Sister of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Edward House for nearly 18 months, and we are very pleased with the way he is looked after, The manager and her team are very supportive, kind, caring, compassionate and helpful, not just to him but to us as well. We cannot praise the residence enough for always being pleasant,
cheerful and welcoming, keeping us up to date with events. My brother is quite settled now and is happy with his life in Edward House which gives us peace of mind knowing he is so well looked after.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you very much for your review. I will pass this on to the team.


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Review from Marianne E (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Edward House for 18 months now. My sister and I are very pleased with the care she receives. Her room is bright and comfortable. The staff are all very welcoming and very supportive to us as well as my mother. We feel comfortable ringing to discuss anything and the staff equally
informs us of any health issues or problems that may arise. They obviously have got to know her very well. The location is perfect being within an area she has known for 70 years and easily accessible for us. A lovely home.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you very much for your review. I will pass this on to the team.


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Review from Richard R (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and caring to my mother.
They make my mother as comfortable as she can be with her dementia which can obviously be challenging.
The food and facilities are good and the location of the house is also very convenient.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much. I will pass this on to the team.


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Review from Sue B (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial meeting with the manager at Edward House when she assessed my dad in the hospital, we have been treated with the utmost respect and consideration. The staff at Edward House are kind, caring and compassionate to my dad and also to us as a family. My dad has settled in really well and
I would not hesitate to recommend Edward House to others looking for a care home.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much for your review. Thank you for your help with our Nativity this afternoon. I will pass this on to all staff.


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Review from Elizabeth H (Wife of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Edward House in September and I have had such support from all members of staff with him settling into his new home. It was one of the hardest things I've had to do, but they have treated him with so much care and kindness that I know he is happy and safe.

Reply from Kristie Marku, Registered Manager at Edward House

Thank you so much for your review. I will pass this on to all staff.


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Review from Clare C (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is fairly basic but has a homely feel. The staff are absolutely wonderful. Kind, caring and welcoming. There's always plenty of tea and biscuits! They provide activities such as exercise classes and bingo. My dad always enjoys the Skittles competition. They hold celebratory events such as summer
BBQs and families are very welcome.
The food is wholesome, homely meals which again my dad enjoys, and he loves his cooked breakfast!

Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass it on to the team.


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Review from Susan S (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very well in Edward House, the kindness and care she receives are wonderful, and she is happy I can ask for nothing more. I feel she is safe, and therefore I don’t worry about her, I know she’s in the best place possible.

Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass it on to the team.


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Review from Ann D (Sister of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming, and always have a smile for you. My brother “loves” the food and is very comfortable and well looked after. He is warm, well-fed, and above all else, he is “safe”.
Thank you all.

Reply from Linda Bartley, Manager at Edward House

Thank you so much for your review. I will pass this on to the team.


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Review from J L (Friend of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very warm welcome. Everywhere was spotlessly clean. Offered a coffee. Initial telephone call was very helpful.

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Review from Graham B (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to the manager and all the amazing staff at Edward House. Your thoughtful, kind and caring manner shows in everything you do for Mum. I know Mum is happy and well looked after. Thank you.

Reply from Daniela Andreeva, Manager at Edward House

Dear Graham,
A big thank you for your kind words.
It's a pleasure to look after your mum. You know we are always here for you.
Kind Regards,
Edward House Team


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Review from Angela L (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent three weeks convalescing here following an operation and was very happy. She settled extremely quickly; staff were very efficient and caring and Mum was made to feel like one of the family. Having been reluctant to go here initially, Mum was reluctant to leave! We would have no hesitation
in placing her, here again, should she require respite or longer-term care, and the family would like to thank the team at Edward House for their kindness and for providing us with peace of mind.

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Review from C S (Niece of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes, this one stood out due to caring staff, happy residents, along with cleanliness and a lovely homely feel. My aunt is thriving and is very happy there, even in the short space of time she has been there.

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Review from Zygrund S (Husband of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care my wife is receiving at Edward House. Good food and entertainment and excellent staff.

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Review from J N (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home requires updating in a number of areas.
The bathroom and shower look very old, the décor is tatty and the rooms need refurbishing.
We pay £850 per week and although the staffing and meals are generally good this does not represent good value for money.

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Review from Carol G (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very well into this lovely care home and seems very happy. The staff are very caring and are all very approachable. The food is good, my dad has been invited to have dinner with my mum this Wednesday.

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Review from Stephen S (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems happy in Edward House and the staff are very caring and compassionate. She is more content now.

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Review from Gillian W (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It will be coming up to three years since my mother arrived here.
Not her choice to leave her house but due to dementia and wandering in the road outside, her safety was in question.
She settled in after a couple of weeks and now is very happy and content, mainly due to the very caring nature of the
staff!
We visit at least every week to see a happy person, in her own world mentally and often in somebody else’s clothes.
Seemingly going on forever (96 last April) but she is not the Mum I knew, which is very sad!

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Review from B H (Stepdaughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are very satisfied with the care our relative receives at Edward House.

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Review from Amanda W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Edward House are very friendly and welcoming. They are very attentive to any requests from mum and are often checking on her. I feel that even though they have a lot to do they are always keeping mum in their sight. As soon as she goes to move, someone is there to help
her. The care and compassion I see is very reassuring for me to know that mum is well looked after. I can't wait for more.

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Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for Edward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Edward House is calculated as follows: ( (65 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 102 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Edward House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about Edward House

What types of Care is Edward House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Edward House provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Edward House have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Edward House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Edward House to the centre of Burgess Hill?

0.3 mile(s) as the crow flies, distance by road may be significantly further.