Edward House

86 Mill Road, Burgess Hill RH15 8DZ
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9.4 46 Reviews
  • Edward House, Burgess Hill
The home is located in a central position close to local transport and other amenities, which include a shopping centre, restaurants and public houses. All these are within walking distance and easily accessible.

Within a homely environment the care provided by the home can meet the needs of service users with a diagnosis of Dementia and those with Residential care needs.

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Care Provided by Edward House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kristie Marku (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Edward House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,400
    • Self-Funded Residential Dementia Care £980 – £1,400
    • RESPITE Self-Funded Residential Care £980 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £979 – £1,400
  • (these prices are only a guideline, please contact Edward House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Edward House Reviews (46)

Total of 46, showing 21-40
9.4

Edward House has a Review Score of 9.4 (9.388) out of 10, based on 9 reviews in the last 2 years. Over all time Edward House has 46 reviews.

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Date Published

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Review from Clare W (Niece of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All residents appear clean, tidy and well looked after. The food always appears to be of a good standard, staff are welcoming and friendly to visitors. Staff are always on hand to assist residents. Residents appear to enjoy the different activities provided. Overall very satisfied with Edward House.

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Review from Jackie F (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is well looked after and cared for. He is encouraged to join in entertainment provided by staff. At first, he found it hard to settle into a care home but has now accepted it was his home with the staff's help.

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Review from J W (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the time the staff are very good. They always offer me a cup of tea, when I come to visit. Mum always looks clean.

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Review from R H (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent modern care home, very comfortable with caring staff. Highly recommend.

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Review from Diana N (Wife of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been at Edward House for 6 weeks so it's difficult to really give an opinion but he seems quite settled and happy. It's a shame I now find it too difficult to look after him myself but I am waiting to go into hospital for an operation myself.
So I would just like to say thank you
for the good job you all are doing looking after my dear husband for me. All the staff and management are all wonderful - with a very difficult job at times.

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Review from C M (Sister of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm quite impressed with the care home and I find them very helpful. The service is very good. The staff are very nice people.

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Review from Dorothy M (Sister of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is being looked after very well. The food is lovely and eats well. Her physical and mental health is so much better. We are really pleased.

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Review from A C (Son-in-law of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appears that my mother-in-law is well looked after even though I realise she can be awkward and you are spoken at times. She has settled in well and is very happy. A while ago she was found collapsed early one morning and had to go to the local hospital the care and support received fro the staff was
excellent and by early afternoon she was having her lunch after being assessed ad prescribed medication.
I am always made welcome when I call in most weeks and if there are any problems which aren't many are sorted quickly.

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Review from Colin C (Son of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Edward House is open to visitors anytime.
Food is excellent.
Rooms are always clean and tidy.
Staff are very nice people and very attentive.
There are always activities throughout the week for residents to join in with.

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Review from Peter D (Son of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a hard decision to move mum into a care home, however, mum is safe and well cared for by the extremely kind and caring staff to the residents.
I have peace of mind knowing that mum is happy and contented. The residents eat together in small table groups which help them socialise and make friends
with other residents. I am always made to feel welcome whenever I visit mum at various times of the day.

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Review from Michael B (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last thing I wanted to see was my mum in a home, but we couldn't have found a better home than Edward House. 1st Class, well pleased.

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Review from Heather B (Daughter-in-law of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came into Edward House to visit my Mother-in-law, I was very impressed how friendly everybody was and how warm and cosy it was with a lovely smell of home cooking. We went and saw her bedroom and that was light and airy. She looked happy, which to me was very important.

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Review from Frances C (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very happy and settled always clean and tidy. The food is good and always offered drinks.

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Review from John M (Husband of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff. Comfortable and friendly home. I am comfortable leaving my wife in their care.

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Review from Irene W (Sister-in-law of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very informative and friendly staff. Food excellent. Comfortable surroundings, this is my first experience of a care home and I've been pleasantly surprised by how lovely this home is.

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Review from Denise W (Daughter of Resident) published on 4 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled well in the home - will have been there 2 years this August. She is well looked after, always looks clean with hair well cut, and neatly dressed. She has made friends with other residents and enjoys the routine of the home. The staff are always friendly and welcoming. They treat
the residents with dignity and are very kind and caring.

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Review from Alan W (Son-in-law of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual a happy protective environment. Arrived just before lunch that looked very appetising. Mother in Law happy as entertainer had just left. She was looking very alert with her hair recently permed. Usual questions as "how long it took us to get there" but still recognising us.

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Review from Mary Elizabeth H (Wife of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Edward House has a very homely and relaxed feel about it. The staff are extremely kind to the residents and really caring. Everywhere is really clean and comfortable and there is a good choice of menu. Also activities are organised for the residents if they wish to participate, my husband is very happy
here. I am always made to feel welcome whenever I visit and everywhere is lovely and warm.

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Review from R K (Daughter of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home, really caring and kind staff who really look after dad. I loved the home when we looked round for the first time. It was not easy to put my dad in a home. All the staff and the manager helped and supported us to make it easier.

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Review from A H (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was unsure about putting my dad into a care home. Edward House have helped to make this a positive experience for my mum and all the family. They have made us feel welcome when visiting and I have found all the staff to be friendly and helpful.

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Current Review Score: 9.4 (9.388)

Overview of Review Score

The Review Score of 9.4 (9.388) out of 10 for Edward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Edward House is calculated as follows: ( (65 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 102 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Edward House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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