Elizabeth House

83 Victoria Drive, Bognor Regis PO21 2TB
Submit a Review
9.9 85 Reviews
  • Elizabeth House, Bognor Regis
Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.

The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.

Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.

Show Elizabeth House on the Map

Care Provided by Elizabeth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Marian Drake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Elizabeth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,379
  • (these prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elizabeth House Reviews (85)

Total of 85, showing 1-20
9.9

Elizabeth House has a Review Score of 9.9 (9.908) out of 10, based on 26 reviews in the last 2 years. Over all time Elizabeth House has 85 reviews.

Overall Experience

  • 74
  • 11
  • 0
  • 0
  • 0

Date Published

85
17
22
26
59

Review from Veronika W (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is well cared for, always in clean pyjamas and bedding. The staff are lovely and can't do enough for us. If there is a problem they phone immediately and keep the family informed. Mum appears to be quite happy here which is a comfort to us.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this lovely review, we are pleased to hear that your mum is happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane M (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in her own world at Elizabeth House.
Always dressed clean and tidy.
Her room is kept beautifully clean and tidy too.
There are activities for her to join in from games, arts and crafts and music.
Everyone is very helpful and friendly.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for your lovely review we are pleased to know your mother is happy and settled.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine D (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Elizabeth house since October she seems very settled and happy. The staff are very friendly and helpful always got time for you always offer tea or coffee. Always contact you to let you know what is going on with mum very pleased with mums care.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for your lovely review we are pleased to know your mother is happy and settled.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul W (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had two weeks respite care at Elizabeth House and I can't thank them enough. All the staff were so friendly and caring and they couldn't do enough for her. It's beautifully clean and my mum said it was a joy to be there so much so she asked me to book her in again soon. I really recommend this
place it's like home from home. Thank you Elizabeth House and staff.

Reply from Tamsin Davies, Sales and Marketing Coordinator at Elizabeth House

It was a pleasure to have your mother here for a respite stay; we will look forward to her return in the near future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy C (Son-in-law of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, the care staff are so helpful and friendly and the office staff are very efficient with fast responses to email queries. Building is light and airy and spacious and always spotlessly clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola R (Niece of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is looked after fantastic all the staff care with love and dignity.
The staff keep me updated with any changes in my uncle's care.
He likes to speak to me on the phone which they let him do whenever he wishes to. All welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel F (Grandson of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Elizabeth House for over a year now and the staff are very friendly and nan is always happy when I come to see her. I love the app as I get updates on how nan is doing it is sure a nice place. It's a 10 out of 10 for me.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us these kind words about the care of your nan. Your lovely review will be passed onto the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie I (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into the home well; there are a variety of activities for her to participate in and outings for her to go on. She does enjoy singing so it would be good if there were opportunities for her to join in some joint singing activities.
The place is light and airy with pleasant communal
areas. The staff have all been friendly and welcoming.

Reply from Marian Drake, Home Manager at Elizabeth House

Thanks for leaving us this lovely review, we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miriam G (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warmly welcomed when visiting my mother and offered tea and coffee. I can see how happy my mother is and that she is well cared for and settled in well.
The app and magazine is fantastic, not only for my mother to be able to see our news, but as a family we can catch up with each other's news! Also,
helps us know what activities are taking place. It would be nice to have a 'sing-a-long' as an alternative to a singer that they just listen to. My mother loves singing and would join in, but finds sitting and listening to a singer too noisy.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us this review, the team will be delighted to read it. It is a pleasure to be able to make your mother happy, and is great to hear that she is enjoying our various activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Elizabeth House since last May and has settled in extremely well, no longer saying she is lonely (which she did before residing here). There are many activities she can participate in, including using her creative skills in arts and crafts. The staff are always kind
and welcoming and I feel my mother has choices to still feel independent alongside reassurance that her needs are met.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this kind review about the care of your mother, we really appreciate it. It is great to hear that she is enjoying the activities, we are one big family here at Elizabeth House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my dad is receiving at Elizabeth House in Bognor. both the team leaders always ring me and keep me informed whenever there is a decision or change in my dad. I have always found the staff very helpful and informative and always willing to provide me with answers to any
questions.


I really appreciate the hard work and dedication from the staff, I am always made to feel welcome and have an input into my dad's care.


Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Dad. It really means a lot to us and the team will be thrilled to read it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea T (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Elizabeth House for almost a year and we couldn't have chosen a better place for her. She has dementia but it hasn't deteriorated much since she moved there. The staff are all extremely kind and caring and she gets so much mental stimulation that I believe this has really
helped her. She has a lovely room which is always clean and tidy. They keep me informed in a timely manner of any changes to Mum's health or medication and are always happy to help with anything that she needs. Everybody at Elizabeth House seems genuinely caring and compassionate and it always has such a lovely atmosphere.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us and the team will be thrilled to read it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine V (Sister of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly environment. Staff are welcoming to visitors and are there to answer any queries or worries always keep me informed of any incidents even minor ones. I noticed they encourage the residents to join in the activities they offer or coffee mornings etc. Elizabeth House is very homely and
safe, residents seem to be looked after sometimes on a one-to-one basis. All the staff seem to me as very caring and understanding.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your family member. It really means a lot to us and the team will be thrilled to read it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lawrence C (Son-in-law of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is very well cared for by the brilliant staff team, especially the Team Leader who has been very supportive to me and my late wife. My mother-in-law is safe and secure that's all anyone would wish for when having to put loved ones into care. I try and visit her as often as I can, since
moving away from West Sussex this Aug to Wiltshire. My most recent visit was on Wednesday 6th November, she was pleased to see me and quite happy in her own little world. A trip to Hotham Park for tea and cake a belated birthday treat. The staff are always on hand to offer support when leaving mum, as she gets upset when I go. I rate the care and support as above and beyond and know I can trust she is in the safest place.


I would like to just mention that this is not a negative more of an observation. I noticed at the bottom of my mother-in-law's wardrobe lots of her clothes had fallen down and it was hard to find a pair of shoes or boots to go out in.


Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mother-in-law. It really means a lot to us and the team will be thrilled to read it. We are so pleased that she is enjoying our activities and trips out, it is great to see.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean H (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after by the amazing staff at Elizabeth House. My mum has never been happier and the overall experience so far is positive in helping with her dementia. Her room is a good size with en suite facilities hat ensure that my mum has full privacy and the staff give the upmost respect to
my mum.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us and the team will be thrilled to read it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy T (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Elizabeth House for just over a year now and I cannot thank the staff enough for the care they take of her. She is always happy and makes jokes with them and I know that they enjoy looking after her. Not only that, my 93-year-old dad pays regular weekly visits and they look after
him whilst he is there as well. I would highly recommend Elizabeth House.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us to hear that she is happy and the team will be thrilled to read it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Elizabeth House for a full year now. She has settled well. The staff have always encouraged her to join in activities which she thoroughly enjoys, especially the music entertainment. It is also very welcoming to receive photos via the app. We also send photos for the gazette
which mum receives.
Dad visits each week, and the staff always make him welcome. He is always treated to a nice coffee and a piece of homemade cake or biscuits.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us a review, we really appreciate it and the team will be delighted to read it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Niece of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting this place the staff are very friendly and helpful. My aunt is being so well looked after which is so reassuring as we live a long way away (160 miles away) so visiting is only occasionally. My aunt has dementia but since being in this home her confidence has improved dramatically and
seeing her as happy as she is is wonderful - priceless. Thank you to everyone you are amazing people.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this lovely review, we are so delighted that your aunty is happy here with us at Elizabeth House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Sister of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a welcoming place. The staff are always kind and caring. I am kept up to date about my brother's care always. Nothing is too much trouble.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for the taking the time to leave us these kind words, the team will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise J (Great-Niece of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great uncle is a resident, he is well cared for at Elizabeth House. The staff are very caring and engage with all the residents. I always feel welcome and get a report on how my great uncle is doing and what activities he has been doing. He is very happy here and very well cared for.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for this very kind review. We are so pleased that your Uncle is happy here and enjoying the activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Elizabeth House is calculated as follows: ( (281 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 306 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Marian

Marian Drake

Job Title: Service Manager

Joined: 2008

Marian has worked in care for over 36 years initially in the London boroughs, where her knowledge grew and matured around the delivery of care for older people.


In 2008, Marian began her career with Shaw Healthcare, taking on the post of Home Manager at The Martlets in East Preston. Marian stayed there for 5 years where she brought together a great team delivering the care you would want for your own Mum.


Marian has always been passionate about dementia care so when Elizabeth House was advertising for a manager, it seemed to her the perfect place. In 2014, Marian took on the post of Home Manager at Elizabeth House. Over the past years, Marian has made several positive changes to the environment in the home, enhancing and enriching the resident's lives.


When not at work, Marian enjoys spending time with her husband, meeting up with her children, grandchildren and most recently welcoming her third great-grandchild along with walking her new pup Kokomo, a little bit of gardening time is also enjoyed.


Clare

Clare Harris

Job Title: Deputy Manager

Joined: 2020

Clare joined Elizabeth House, Bognor Regis in April 2020 as Deputy Manager. Clare’s passion is in dementia care because making a difference to the service users is paramount in ensuring their mental and emotional wellness needs are met to enjoy a good quality of life.


Clare enjoys sharing her knowledge in care, with younger members of staff, supporting their progression and passion in care.


Clare arrives at work each day with very much a can-do-approach. She enjoys speaking with health professionals and families, the residents in the home remain her focus.


Frequently Asked Questions about Elizabeth House

What types of Care is Elizabeth House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elizabeth House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elizabeth House have?

There are 60 Single Rooms.

What are the Facilities & Services at Elizabeth House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elizabeth House to the centre of Bognor Regis?

0.3 mile(s) as the crow flies, distance by road may be significantly further.