Elizabeth House

83 Victoria Drive, Bognor Regis PO21 2TB
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9.9 85 Reviews
  • Elizabeth House, Bognor Regis
Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.

The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.

Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.

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Care Provided by Elizabeth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Marian Drake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Elizabeth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,379
  • (these prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elizabeth House Reviews (85)

Total of 85, showing 21-40
9.9

Elizabeth House has a Review Score of 9.9 (9.908) out of 10, based on 26 reviews in the last 2 years. Over all time Elizabeth House has 85 reviews.

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Review from A N (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Elizabeth House for over 7 years. The staff are very kind and caring and very professional. We have nothing but praise for them all they are amazing. We know that mum is well cared for, is kept safe, and is very happy and settled. The home itself is very modern, spacious,
and airy and always kept spotlessly clean. There are various activities that residents can join in with outings on the minibus. I will continue to recommend his home to everyone.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.


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Review from Karen D (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for seven and a half years now, and during that time, I have never had anything but praise for the staff of the home. The residents are treated with respect and dignity, and nothing is too much trouble. I would not want my mum anywhere else; she is very happy and content there.
It is very modern, clean and welcoming, and there are always activities and singers for the residents to enjoy. Fab Place.

Reply from Marian Drake, Home Manager at Elizabeth House

This is such a lovely review to read, thank you. Your kind comments about the care of your mum will be passed on to the rest of the team.


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Review from S L (Wife of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my husband is receiving in the care home. All the staff are amazing and look after him so well. He is very happy in there which is a comfort to me as I found it hard putting him in a care home. The staff are so kind, caring and patient. I would have no hesitation
in recommending it to anyone.

Reply from Marian Drake, Home Manager at Elizabeth House

This is such a lovely review to read, thank you. Your kind words will be passed on to the rest of the team and If you have any questions at all please don't hesitate to ask.


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Review from Carol A (Sister of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elder brother was referred to Elizabeth House last year - 2022. Initially, he was tense and upset.
Yesterday was his birthday and my sister and myself took him out for lunch, etc. He was interacting with all the staff in a positive way and it was noticeable he felt comfortable with them. Always
offering helpful ideas (one member of staff particularly). We feel very pleased.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us this lovely review. We are pleased that your brother feels comfortable here with us and we hope he enjoyed his birthday.


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Review from M C (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Elizabeth House for just over two years. It's a lovely bright and airy place with lots to look at. The staff treat Mum with the utmost respect and dignity they really do care. We have got to know several of the staff really well and they feel like family. It's a relief to
know Mum is safe, warm, secure and well looked after. Thank you all.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us such kind words. Your review will be passed on to the rest of the wonderful team.


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Review from Janis H (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother has been a resident of Elizabeth House for nearly 3 years and she is really happy there. The care the staff give my mother is fantastic, they keep me fully informed if she becomes ill, or has any changes in her condition. I wanted to extend my sincere thanks to all the staff including
the manager, admin and carers, for their exceptional hard work.
Thank you.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us a review, this is such a lovely one to read. We are delighted to hear that you feel informed and looked after, and that your mother is happy here with us at Elizabeth House. Your kind words will be passed on.


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Review from A P (Granddaughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was a resident at Elizabeth House for 11year till she sadly passed away August 2022. The nurses and staff become our extended family over this time and took great time in getting to know us. They also made nans last few weeks full of comfort and love. I am forever grateful for what they did for
my nan and us as a family.

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Review from Maureen B (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Dad's care. All the staff are lovely and so helpful. I could not wish for a better home for my father's last years. He has settled well and tells me he is very well-treated. I am so pleased that he is here. Thanks to everyone that got Dad into this home.

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Review from Jane T (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the lovely people who look after our Mum over the past 4 years - she couldn't be in better hands. Thanks for all your hard work. She enjoys many activities, especially the singers!

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Review from Julia P (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is very happy here at Elizabeth House and thinks it's a very nice hotel!

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Review from I A (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unrushed, compassionate, caring, thorough, and professional.

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Review from Paul M (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last year, my mother has been a resident at Elizabeth House. In that time I have found the staff and all-round care exceptional and I have nothing but praise for all nurses and staff involved in my mother's care. I would have no hesitation in recommending Elizabeth House to anyone looking for
a home for a relative.

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Review from Lorraine E (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Eastwood House is an amazing place for my mum to be. The staff are excellent and go above and beyond. The home is spotless and mum always looks clean, her hair brushed etc.

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Review from Michael W (Husband of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for a year at Elizabeth House. She moved in after a five-week stay in hospital due to a broken hip. She was very frightened and quite difficult to give personal care to but the staff were very kind, patient and caring and gave my wife time to adjust to her new surroundings.
I cannot speak highly enough of all the staff who have dealt with my wife. They are professional and very compassionate and are well-led. My wife is happy here and responds well to the staff thanks to their care. I have no hesitation in giving this recommendation. The staff care for the residents' loved ones too and I am very grateful to them.

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Review from Olivia O (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review covered many aspects of Mum's care and requirements in great detail. I can't fault the member of staff who carried out the review at Elizabeth House, who is excellent. The staff are always friendly and helpful.

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Review from K S (Daughter of Resident) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Elizabeth House for the past three years. The Home was recommended to us by a friend and we are so glad Mum stayed here. The bright, airy, uplifting atmosphere is felt immediately. All the staff are very caring, dedicated, and compassionate. They kept Mum safe and well during
Covid and resumed allowing visitors as soon as they possibly could. As a family, we visited regularly and Mum was always dressed smartly and clean. The hairdresser is marvellous and kept Mum's hair looking nice, even when Mum needed some encouragement to have it done. Good communication between staff and family is welcomed and this benefits everyone. They are a good team at Elizabeth House. The care of the residents is paramount. You can see them supporting each other and the atmosphere is always friendly and calm.

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Review from Sheena W (Great-Niece of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to see that my godmother is in a good and safe environment. The staff are lovely and it smells nice. The room was tidy and very clean. Sadly, aunt barb was a little poorly but as soon as we mentioned it, the nurse went straight in to see to her.

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Review from Jo M (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a full-time resident at Elizabeth house for the last 2 1/2 years, and previously attended for respite for a number of years. During this time staff, have always been extremely professional and caring during some very difficult times. They supported him when my mum was very ill and when
she passed away, and more recently, during the pandemic, they have continued to provide fantastic care for him both physically and emotionally despite some very challenging times. The building has a feeling of space that allows residents to move around more freely than in smaller homes, and my dad is very settled and well cared for.

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Review from Sue C (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my mum's 90th birthday yesterday, we were allowed to spend 30 minutes with her in the morning, to us as a family it was a milestone and to be honest I was dreading the thought of just 30 minutes with her on this special day, however, from the moment we arrived I could tell they were also treating
it as special. We had a lovely 30 mins, shared cake and were able to give her a special gift, we left watching her push a trolley with balloons and laden with family presents and cards. A member of staff kept us supplied with photos and videos of her day which made us feel a part of it. Thank you to Elizabeth House for caring and a very special thank you to this member of staff and another in particular for your continued support and understanding.

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Review from Jackie M (Daughter of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have been more then happy with the care given to our mother. Sad to say mum has been a resident for a number of years. We cannot fault the staff or the home for all the care mum has received over the years. I recommend this home all the time to people asking. I would be more then happy
to be a resident if it ever comes to it.
We can not thank the staff enough for all they do. They should all get medals for all they do.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Elizabeth House is calculated as follows: ( (281 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 306 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Marian

Marian Drake

Job Title: Service Manager

Joined: 2008

Marian has worked in care for over 36 years initially in the London boroughs, where her knowledge grew and matured around the delivery of care for older people.


In 2008, Marian began her career with Shaw Healthcare, taking on the post of Home Manager at The Martlets in East Preston. Marian stayed there for 5 years where she brought together a great team delivering the care you would want for your own Mum.


Marian has always been passionate about dementia care so when Elizabeth House was advertising for a manager, it seemed to her the perfect place. In 2014, Marian took on the post of Home Manager at Elizabeth House. Over the past years, Marian has made several positive changes to the environment in the home, enhancing and enriching the resident's lives.


When not at work, Marian enjoys spending time with her husband, meeting up with her children, grandchildren and most recently welcoming her third great-grandchild along with walking her new pup Kokomo, a little bit of gardening time is also enjoyed.


Clare

Clare Harris

Job Title: Deputy Manager

Joined: 2020

Clare joined Elizabeth House, Bognor Regis in April 2020 as Deputy Manager. Clare’s passion is in dementia care because making a difference to the service users is paramount in ensuring their mental and emotional wellness needs are met to enjoy a good quality of life.


Clare enjoys sharing her knowledge in care, with younger members of staff, supporting their progression and passion in care.


Clare arrives at work each day with very much a can-do-approach. She enjoys speaking with health professionals and families, the residents in the home remain her focus.