Elizabeth House

83 Victoria Drive, Bognor Regis PO21 2TB
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9.9 85 Reviews
  • Elizabeth House, Bognor Regis
Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.

The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.

Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.

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Care Provided by Elizabeth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Marian Drake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Elizabeth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,379
  • (these prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elizabeth House Reviews (85)

Total of 85, showing 61-80
9.9

Elizabeth House has a Review Score of 9.9 (9.908) out of 10, based on 26 reviews in the last 2 years. Over all time Elizabeth House has 85 reviews.

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  • 74
  • 11
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Review from S G (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my mother is cared for at Elizabeth House. She always looks neat and tidy and the staff take the trouble to coordinate her clothes nicely.
Staff are in the main, friendly and very helpful and any concerns are dealt with efficiently. Activities and entertainment are regular and
very good with excellent interaction.

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Review from Derek P (Husband of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is so well looked after. Staff work tirelessly to keep her well and safe. She is always well fed.

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Review from W D (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, helpful and caring. They understood a difficult situation. Handover excellent. Nothing is too much trouble.

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Review from D & M C (Friend of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run so well, patients are looked after so well, they all seem happy, lots of activities for the residents. Staff are really helpful, the bedrooms are clean and the home is kept nice at all times. They have lots going on to keep the residents active, friends and family can join in as well.
Everyone is so friendly which makes it more like home.
We can have lunch with our friend and then sit in the lovely garden with a nice tea or coffee and have a good natter or we can go to her room. She has plenty of privacy which I think is good. Can't fault the home.

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Review from Alan R (Husband of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife is a resident of Elizabeth House Care Home, she has been a resident now for 18 months during which time she has needed various types of care, mainly due to the cruel progress dementia takes.


I can honestly say I am extremely pleased with the way carers and all staff have been making

sure my wife is extremely comfortable at all times. She is receiving the very best care possible. I can sleep at night knowing she is safe.

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Review from Alan D (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bearing in mind that my father has only been a resident for a few months we the family are very happy with his care. The staff from management down are very approachable listen and act upon any constructive requests. They are in contact immediately should the need require to either advise of request
info. I feel that we work well together and enjoy to see how they encourage family interaction. All medical needs are dealt with promptly and with expertise. Daddy's interaction skills are much improved also his independence and mobility.

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Review from L F (Granddaughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pretty good all round.

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Review from E L (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well looked after at Elizabeth House. The staff are caring overall. The facilities are good and it is always clean. The outside area is lovely and there are pets for the residents to care for.

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Review from J F (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our dad today and it was very nice. He was relaxed and in good humour. The staff we encountered were friendly. He has a walk in the garden and we all had tea and biscuits.

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Review from Karen R (Wife of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two years at Elizabeth House. The staff and care here are both excellent. Everyone knows family members by first names, which is nice. The rooms and all areas are kept very clean and tidy. We have both been very happy with every aspect here. Unfortunately, his needs became more than
Elizabeth House could cope with, so with regret, he has had to be moved to a care home with nursing. We miss you all, patients and staff.
He has settled into his new place well, the move doesn't seem to have upset him.
Thank you all so much for taking such great care of him.

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Review from Fred A (Friend of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend at Elizabeth House this morning, and wow. This is how care for the elderly should be. Spotlessly clean, caring, friendly and easily approachable staff. Nothing is a bother to them. I would be happy to know that this place is available for myself if/when I need the appropriate care.

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Review from M C (Wife of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Elizabeth House for a week's stay, for me to have respite. We were both delighted and hope to do so again in the near future.

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Review from Susan D (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died recently after spending four years at Elizabeth House. She was 99 years old when she died and suffered from vascular dementia. The staff at Elizabeth House are fantastic and the care mum received was exemplary. She was always well-dressed and smart with regular hair appointments and manicures.
The environment was stimulating and the staff attentive and provided good interaction. The residents are treated with respect and affection. I recommend this care home very highly.

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Review from A S (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having come here in December 2016, our first experience of care homes, we have been overwhelmed by the quality of care and compassion provided. Our search for a suitable placement for mum means that we have seen many care homes and this one is far superior to any that we have looked at.

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Review from Deirdre S (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been to Elizabeth House for respite over the last couple of years. Each time he has settled very well as the staff are so friendly and accommodating. The atmosphere on entering is very pleasant and welcoming. Cleanliness of the rooms and all areas are excellent and the design of the floors
are particularly good for those with Alzheimer's. I always feel content when he is there for respite. I do not worry as I know he is in the best of hands and I am able to rest. He enjoys every meal and the staff are very kind to him and he enjoys their company.

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Review from C F (Brother of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and his partner seem very content. The staff are very friendly and happy to help.

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Review from Christine E (Daughter of Resident) published on 21 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care my dad is receiving, he seems to have settled well.

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Review from Marie H (Friend of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is not enough a praise I could give for this home.

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Review from Marian S (Sister of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived at lunchtime. The food looked really good and the 3 staff members were attentive the whole time. Lovely cheerful girls.

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Review from Jane P (Niece of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having relations in other care homes I can honestly say Elizabeth House is by far the best I have encountered. A lovely, happy environment, with fantastic, caring and friendly staff. My uncle could not be better cared for.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Elizabeth House is calculated as follows: ( (281 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 306 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Marian

Marian Drake

Job Title: Service Manager

Joined: 2008

Marian has worked in care for over 36 years initially in the London boroughs, where her knowledge grew and matured around the delivery of care for older people.


In 2008, Marian began her career with Shaw Healthcare, taking on the post of Home Manager at The Martlets in East Preston. Marian stayed there for 5 years where she brought together a great team delivering the care you would want for your own Mum.


Marian has always been passionate about dementia care so when Elizabeth House was advertising for a manager, it seemed to her the perfect place. In 2014, Marian took on the post of Home Manager at Elizabeth House. Over the past years, Marian has made several positive changes to the environment in the home, enhancing and enriching the resident's lives.


When not at work, Marian enjoys spending time with her husband, meeting up with her children, grandchildren and most recently welcoming her third great-grandchild along with walking her new pup Kokomo, a little bit of gardening time is also enjoyed.


Clare

Clare Harris

Job Title: Deputy Manager

Joined: 2020

Clare joined Elizabeth House, Bognor Regis in April 2020 as Deputy Manager. Clare’s passion is in dementia care because making a difference to the service users is paramount in ensuring their mental and emotional wellness needs are met to enjoy a good quality of life.


Clare enjoys sharing her knowledge in care, with younger members of staff, supporting their progression and passion in care.


Clare arrives at work each day with very much a can-do-approach. She enjoys speaking with health professionals and families, the residents in the home remain her focus.