New Elmcroft has a Review Score of 9.4 (9.423) out of 10, based on 19 reviews in the last 2 years. Over all time New Elmcroft has 117 reviews.
Review from Sue R (Sister-in-law of Resident) published on 12 September 2024
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Overall Experience
5.0 out of 5
Reply from Tiny Myeni, Home Manager at New Elmcroft
Thank you for leaving us this kind review about the care of your sister-in-law. The team will be delighted to read this.
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Review from Paul H (Husband of Resident) published on 6 September 2024
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Overall Experience
4.0 out of 5
Reply from Tiny Myeni, Home Manager at New Elmcroft
Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your wife and your kind words will be passed on to the rest of the wonderful team.
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Review from Lorraine D (Daughter of Resident) published on 6 August 2024
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Overall Experience
5.0 out of 5
Reply from Tiny Myeni, Home Manager at New Elmcroft
Thank you for leaving us such kind words about the care of your mum, the team will be delighted to read this.
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Review from J D (Grandson of Resident) published on 1 August 2024
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Overall Experience
5.0 out of 5
Reply from Tiny Myeni, Home Manager at New Elmcroft
Thank you for leaving us a review, we really appreciate it.
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Review from M B (Nephew of Resident) published on 18 July 2024
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Overall Experience
5.0 out of 5
Reply from Tiny Myeni, Home Manager at New Elmcroft
Thank you, we really appreciate your lovely review.
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Review from C M (Mother of Resident) published on 18 July 2024
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Overall Experience
5.0 out of 5
Reply from Tiny Myeni, Home Manager at New Elmcroft
Thank you for taking the time to leave us a review.
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Review from Karen N (Daughter of Resident) published on 9 July 2024
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Overall Experience
5.0 out of 5
Reply from Tiny Myeni, Home Manager at New Elmcroft
Thank you so much for this very kind review. We are pleased to hear that you are happy with the care of your mother by our wonderful team.
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Review from S M (Friend of Resident) published on 14 December 2023
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
This is such a great review to read, thank you. Our team strive to achieve the best quality of care for all of our residents and it really is a privilege to be able to do this. Your kind words will be passed on.
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Review from Angelina E (Daughter of Resident) published on 12 October 2023
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for taking the time to leave a review. We're sorry that you have had this experience, I will make sure to pass on the points that you have raised so they can be rectified.
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Review from C T (Daughter of Resident) published on 20 September 2023
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Overall Experience
4.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for leaving us this kind review, we really appreciate it. Your lovely comments will be passed on to the rest of the team.
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Review from John B (Friend of Resident) published on 12 September 2023
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for taking the time to leave us a review, we really appreciate it.
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Review from Dean D (Son of Resident) published on 12 September 2023
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for leaving us this lovely review, we feel privileged to have been able to look after your mother. Your kind words will be passed on to the rest of the team.
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Review from Kelly M (Wife of Resident) published on 11 September 2023
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for leaving us this kind review, we really appreciate it and will pass it on to the rest of the team.
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Review from Faezeh F (Daughter of Resident) published on 14 August 2023
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Overall Experience
1.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
We’re so sorry that you’ve had this poor experience, rest assured we will rectify any points that you have raised.
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Review from Keith S (Friend of Resident) published on 9 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for leaving us a review, your kind words mean a lot to our team.
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Review from Gwen B (Sister of Resident) published on 17 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
This is so lovely to hear and great that you can be close to your sister again. Your kind comments will be passed onto the rest of the team.
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Review from Katie E (Daughter of Resident) published on 7 July 2023
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Overall Experience
4.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for taking the time to leave us a review, we really appreciate it. Your lovely comments will be passed on to the rest of our wonderful team.
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Review from F N (Daughter of Resident) published on 14 April 2023
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Overall Experience
5.0 out of 5
Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft
Thank you for your kind comments, we really appreciate it. We are so pleased to hear that your mum enjoys the entertainment and is happy here with us at Elmcroft. Your feedback will be passed on to the team.
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Review from J S (Husband of Resident) published on 22 March 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Elmcroft, Home Manager at New Elmcroft
We’re so sorry that you’ve had this poor experience, rest assured we will rectify any points that you have raised.
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Review from H C (Friend of Resident) published on 7 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.4 (9.423) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.423 for New Elmcroft is calculated as follows: ( (147 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (11 Very Poors x 1) ) ÷ 215 Ratings = 4.423
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 May 2022
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Job Title: Service Manager
Joined: 2021
Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.
Job Title: Deputy Manager
Joined: 2008
Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.
I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.
Job Title: Service Administrator
Joined: 2002
I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.
My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.
I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.
Job Title: Administrator
Joined: 2022
Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.
The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.
