New Elmcroft

St Giles Close, Shoreham-by-Sea BN43 6AT
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9.5 117 Reviews
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.
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Care Provided by New Elmcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tiny Myeni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for New Elmcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,526
  • (these prices are only a guideline, please contact New Elmcroft to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

New Elmcroft Reviews (117)

Total of 117, showing 1-20
9.5

New Elmcroft has a Review Score of 9.5 (9.543) out of 10, based on 17 reviews in the last 2 years. Over all time New Elmcroft has 117 reviews.

Overall Experience

  • 90
  • 24
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Date Published

117
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7
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Review from Sue R (Sister-in-law of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stepping through the doors of New Elmcroft opens an environment of happiness, light, care and love. Always have members of staff available to talk to, who obviously know your residents really well and have their best interest at heart. Without fail, everyone is keen to help and happy to do so. Visitors
are made so welcome, it's hard to leave! Lucky residents!

Reply from Tiny Myeni, Home Manager at New Elmcroft

Thank you for leaving us this kind review about the care of your sister-in-law. The team will be delighted to read this.


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Review from Paul H (Husband of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was here for 2 periods of respite care. New Elmcroft feels very clean and airy with plenty of seating and TV's. The staff are all very friendly. My wife would be happy to come back in the future.

Reply from Tiny Myeni, Home Manager at New Elmcroft

Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your wife and your kind words will be passed on to the rest of the wonderful team.


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Review from Lorraine D (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The New Elmcroft has been such a wonderful, very caring, and homely place for my Mum, for the last 5 years. She has excellent care and the staff go above and beyond their duties. Mum is always so happy and contented and they care for her with utmost respect and kindness. All the staff from the nursing,
care staff, and housekeeping staff, through to the admin staff are so helpful, supportive, and caring, taking time to make Mum feel completely "at home" within the home.
There are always lots of different activities that we as relatives are always informed of via regular emails and updates of all that is going on and happening for the residents over the different, days and weeks in the month. The Activities coordinator's are so enthusiastic and helpful and enjoy engaging and encouraging the residents in participating with the many different activities that are always going on.
Mum always looks so very well cared for, and is so very happy, thank you all for your hard work and dedication

Reply from Tiny Myeni, Home Manager at New Elmcroft

Thank you for leaving us such kind words about the care of your mum, the team will be delighted to read this.


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Review from J D (Grandson of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's good here.

Reply from Tiny Myeni, Home Manager at New Elmcroft

Thank you for leaving us a review, we really appreciate it.


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Review from M B (Nephew of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere due to professional caring staff.
Fresh and clean overall impression.

Reply from Tiny Myeni, Home Manager at New Elmcroft

Thank you, we really appreciate your lovely review.


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Review from C M (Mother of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly. Professional and very caring staff. Welcoming atmosphere.

Reply from Tiny Myeni, Home Manager at New Elmcroft

Thank you for taking the time to leave us a review.


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Review from Karen N (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for at Elmcroft All staff are very friendly caring and make every resident feel special. They work very hard to create a safe and happy environment for all residents. There's always lots of activities for the residents to do with many different musicians attending throughout
each month. Residents are always clean and tidy and Elmcroft always smells fresh. Thankyou to all the staff for making my mothers stay a very happy one.

Reply from Tiny Myeni, Home Manager at New Elmcroft

Thank you so much for this very kind review. We are pleased to hear that you are happy with the care of your mother by our wonderful team.


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Review from S M (Friend of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved to New Elmcroft recently. The staff have made him (and us) so welcome. Nothing has been too much to help him settle and get his room feeling like home. They have also been very welcoming of us visiting and feeling we are still very much part of his life. It's very hard making the decision
to move someone onto the next part of their dementia journey, however, Elmcroft has made this transition so much easier. I go home after a visit not worried and I know he is ok - priceless!

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

This is such a great review to read, thank you. Our team strive to achieve the best quality of care for all of our residents and it really is a privilege to be able to do this. Your kind words will be passed on.


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Review from Angelina E (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities staff are amazing and do the best they can. Some staff in particular spend most time on their music players and not keeping an eye on the residents. However, I find communicating/communication lacking. Cleaners do their best, but rooms are still smelly. It would be nice to have certain staff
emails relating to different departments available and knowledge of who to actually contact. Sundays are very distressing to see residents left alone.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for taking the time to leave a review. We're sorry that you have had this experience, I will make sure to pass on the points that you have raised so they can be rectified.


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Review from C T (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ninety-one year old mother stayed at New Elmcroft for three weeks respite care. I visited her daily and she appeared to have settled in well. She was joining the other residents for meals, which was good to see. The staff were all patient and understanding of her needs and my mother was reassured
by this.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for leaving us this kind review, we really appreciate it. Your lovely comments will be passed on to the rest of the team.


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Review from John B (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, clean and good facilities.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Dean D (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home very friendly. Looked after my mother for about one year. It's a very bright, caring place. All the staff are very caring.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for leaving us this lovely review, we feel privileged to have been able to look after your mother. Your kind words will be passed on to the rest of the team.


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Review from Kelly M (Wife of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. The resident is really happy here.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for leaving us this kind review, we really appreciate it and will pass it on to the rest of the team.


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Review from Faezeh F (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience as a daughter who took my mum for respite was so bad. It was the first time I used this place and it will be the last time, no one took responsibility for anything. One week before the day my mum was due to start, a lady came to our home and spent an hour and a half asking for lots of
information about her routine, it sounds promising however after one week when we went there her care plan was not ready yet and things went from bad to worse. Only 2 of the staff were kind and helpful and that is it.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

We’re so sorry that you’ve had this poor experience, rest assured we will rectify any points that you have raised.


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Review from Keith S (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is at this address. I was impressed with the overall look of it; bright, clean and homely. The staff all seem handy and helpful. The person I came to see is very happy with this address.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for leaving us a review, your kind words mean a lot to our team.


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Review from Gwen B (Sister of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into New Elmcroft from Pulborough. She so wanted to be back in the area she has always lived and close to family. The welcome she got was wonderful, everyone couldn't have been more helpful and caring. She phoned me in the evening to say how happy and lucky to be in such a lovely home.
We are all so happy for her and we can also visit much more often as it's so close to us all. Keep up the fantastic job you all do.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

This is so lovely to hear and great that you can be close to your sister again. Your kind comments will be passed onto the rest of the team.


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Review from Katie E (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful staff, excellent manner and kindly nature. Fees are huge but I understand if all the care and extras are necessary for this level of care. Staff are wonderful and should be fully supported by regional management with any additional needs and benefits.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for taking the time to leave us a review, we really appreciate it. Your lovely comments will be passed on to the rest of our wonderful team.


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Review from F N (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff approachable and friendly. The home is bright and airy. Nothing seemed too much trouble. My mum enjoyed the entertainment and was always cheerful.
I would recommend this care home.

Reply from Onkemetse Moabankwe, Home Manager at New Elmcroft

Thank you for your kind comments, we really appreciate it. We are so pleased to hear that your mum enjoys the entertainment and is happy here with us at Elmcroft. Your feedback will be passed on to the team.


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Review from J S (Husband of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The state of the room provided was terrible. The furniture should be taken to the local tip. The bedding provided was disgusting (took photos). The duvet was completely covered in brown stains and should have been binned.
The worst aspect was the manager who was so aloof and in total denial regarding
the problems.

Reply from Elmcroft, Home Manager at New Elmcroft

We’re so sorry that you’ve had this poor experience, rest assured we will rectify any points that you have raised.


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Review from H C (Friend of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to see a friend who recently moved in. Very impressed so far.
My friend was in bed where she had chosen to spend the morning. She told me she would get up after lunch.
I spoke to a staff member on my way out who volunteered information and told me my friend would be getting up later.
Wonderful to see joined-up thinking and planned action as it can be extremely absent in lots of care homes.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for New Elmcroft is calculated as follows: ( (143 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 197 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Tiny

Tiny Myeni

Job Title: Service Manager

Joined: 2021

Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.

... Read more
Estelle

Estelle Ramet

Job Title: Deputy Manager

Joined: 2008

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.

I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.

... Read more
Theresa

Theresa Mcarthur

Job Title: Service Administrator

Joined: 2002

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.

My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.

I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.

... Read more
Katie

Katie Pelling

Job Title: Administrator

Joined: 2022

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.

The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.

... Read more

Frequently Asked Questions about New Elmcroft

What types of Care is New Elmcroft registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does New Elmcroft provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does New Elmcroft have?

There are 60 Single Rooms.

What are the Facilities & Services at New Elmcroft?

Pet Friendly (or by arrangement), Smoking not permitted, Lift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is New Elmcroft to the centre of Shoreham-by-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.