New Elmcroft

St Giles Close, Shoreham-by-Sea BN43 6AT
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9.4 117 Reviews
  • New Elmcroft, Shoreham-by-Sea
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.

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Care Provided by New Elmcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tiny Myeni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for New Elmcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,526
  • (these prices are only a guideline, please contact New Elmcroft to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

New Elmcroft Reviews (117)

Total of 117, showing 21-40
9.4

New Elmcroft has a Review Score of 9.4 (9.423) out of 10, based on 19 reviews in the last 2 years. Over all time New Elmcroft has 117 reviews.

Overall Experience

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Review from C H (Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy generally
Except for 1 or 2 unresponsive (usually junior male) staff

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Review from C T (Resident) published on 14 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the house quiet, warm and friendly like a friendly hotel. I can come and go as I please. The staff are nice, friendly and helpful. The gardens are neat and pleasant. Food is good and varied. In view of my circumstances a pleasant place to be.

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Review from J V (Resident) published on 14 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the staff here. I feel welcomed and safe.

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Review from J T (Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Yea, I enjoy the garden and the singing. Plenty of team to be happy.

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Review from Anthony H (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at New Elmcroft in the last few months of her life. She was a nursing sister during her working life and was very familiar with recognising high standards of care. During the last months of her life, she regularly expressed that the care she was receiving at New Elmcroft was
wonderful. Mum was bed-bound in the last weeks of her life and required frequent attention. Every member of staff went the extra mile to make her feel comfortable and to help my elderly father during his regular visits.


In the early part of her stay when visiting was restricted one member of staff would facetime on her personal mobile to enable my mother and father to have contact. The staff regularly kept me updated by phone in the last weeks of her life and were flexible with my visits. One key observation is that the staff at New Elmcroft always seemed happy to be part of a team - great credit to the manager who is clearly a good leader and was always sympathetic to our needs as a family.


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Review from Nicole N (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmcroft has been wonderful looking after my father.
After witnessing their great service with my late father-in-law it was much easier putting my father into Elmcroft knowing the standard of care he would receive.
They have not let us down.

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Review from D C (Cousin of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was transferred to New Elmcroft from another care home on the 2nd of August 2021. When she arrived, she was quite frail and poorly and after a few days at New Elmcroft became worse and didn't eat or drink even though the wonderful staff encouraged her. She then went downhill rapidly and died
on the 19th of August 2021. The staff were so good to her and she was always kept clean and dry, etc. Relatives were kept informed daily of her treatment and were wonderful to us as well.

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Review from Julie G (Sister of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and friendly staff who go above and beyond to provide excellent care. I would like to thank the whole team for providing a safe and homely environment for my sister. I know that they treat her with dignity and meet her needs as well as engaging her in activities that interest her. It is
a personal service they deliver.

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Review from Sylvia S (Friend of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to a Garden Party which had to be held indoors as the weather was terrible. It was nicely arranged, our table was reserved for us. Entertainment was great and the staff so friendly and mixed with us all, they made it a very enjoyable and memorable afternoon for residents, family and friends. Well
done.

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Review from Danny W (Husband of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New Elmcroft is a very good care home. My wife is very happy there. The staff are very friendly and helpful and the facilities are good and clean. I am very pleased I found this care home for my wife.

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Review from Judith P (Respite Resident) published on 20 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Elmcroft after a hospital stay. Carers are largely young; their care was second to none. They would always go the extra mile. I have nothing but praise for them. They combined care with compassion - it was never just a job!

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Review from Michelle M (Niece of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our aunt's 100th Birthday today and the staff at New Elmcroft went above and beyond with making the day special for her. Due to covid restrictions, celebrations were limited, however, Elmcroft staff still organised a fantastic celebration for her. An entertainer in the garden, cake, singing and
went above and beyond to accommodate our gifts, balloons, cards and even a card from the Queen. They decorated her room lovely and everything was just perfect.
We would like to thank the manager one member of staff, in particular, as they were fantastic at communicating with us prior to the day and accommodated everything we asked. It was lovely also as the chairman of Shaw Trust Skyped our aunt as due to covid restrictions he couldn’t personally visit.
On a day to day basis, the manager and the team have been great and are always so caring and professional. Thank you for making the day special for her during these strange times.

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Review from Anne B (Sister-in-law of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law was transferred to Elmcroft from a stroke unit. The stroke had left her with the loss of some memory and unable to find correct words. Communication with her was not easy. Although 86 she had been extremely independent and resented any reliance on others. This meant that she could be
rather difficult on occasions. The staff were always kind to her and very supportive. I think she was most fortunate to be transferred to New Elmcroft for her initial rehabilitation. Our thanks to you all.

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Review from Zoe A (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the staff and information I have received during the pandemic.
Even though hard to see Mum every opportunity has been made to inform me and my family of every situation.

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Review from Clare S (Granddaughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and staff always friendly, although at the moment we are visiting in the garden due to Covid. We are always welcomed and the visit is done very safely and social measures kept. My nan seems happy here and always looks nice and clean and dignity kept. Thanks to all the staff
at Elmcroft.

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Review from Kate (Granddaughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During such a hard time with COVID-19, the staff put on an amazing celebration for my Grandmothers 107th birthday. There was a link to the party via face time and they shared the pictures with us straight away. It's such a hard time not to be able to visit and we have had to rely on these amazing staff
to provide even more of the time, love and care they give to everyone. Thank You.

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Review from Sue S (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into New Elmcroft, almost feels like walking into Mum's own home, as it is so welcoming and feels good. Mum is being looked after very well and wonderful staff help her to Skype the family, which is wonderful throughout this coronavirus crisis. She always looks well and is neatly dressed.

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Review from Jane L (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Light and bright modern accommodation. All staff friendly and welcoming and very respectful that this is the residents' home. I am very happy with the care given to my mum. They all understand her and her good and sometimes very difficult ways. Activities personnel are always on hand for a chat and
provide a very good service, including everybody around their individual needs.

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Review from Trevor P (Son of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has severe dementia and has lived at Elmcroft since 2017. As my brother and I got to know the staff, we began to appreciate how much they care and go the extra mile for the residents. I'm very glad mum ended up at this care home and can't fault the staff at all. Our mum is extremely happy and
we are happy that she is safe and properly cared for.

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Review from Mandy H (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long-term resident at New Elmcroft Care Home. She has always been well cared for and very much loved by the team of carers. During the Covid-19 epidemic, they have been extremely conscientious in keeping the home clean, safe and arranging contact via Skype. The staff are always very welcoming.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.423 for New Elmcroft is calculated as follows: ( (147 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (11 Very Poors x 1) ) ÷ 215 Ratings = 4.423

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Tiny

Tiny Myeni

Job Title: Service Manager

Joined: 2021

Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.


Estelle

Estelle Ramet

Job Title: Deputy Manager

Joined: 2008

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.


I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.


Theresa

Theresa Mcarthur

Job Title: Service Administrator

Joined: 2002

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.


My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.


I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.


Katie

Katie Pelling

Job Title: Administrator

Joined: 2022

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.


The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.