New Elmcroft has a Review Score of 9.4 (9.423) out of 10, based on 19 reviews in the last 2 years. Over all time New Elmcroft has 117 reviews.
Review from Marian D (Niece of Resident) published on 24 March 2020
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Overall Experience
5.0 out of 5
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Review from R B (Grandson of Resident) published on 9 January 2020
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Overall Experience
5.0 out of 5
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Review from Denise H (Daughter of Resident) published on 6 December 2019
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Overall Experience
5.0 out of 5
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Review from Pamela K (Friend of Resident) published on 29 November 2019
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Overall Experience
5.0 out of 5
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Review from Ravij S (Friend of Resident) published on 29 November 2019
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5.0 out of 5
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Review from J S (Friend of Resident) published on 7 November 2019
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Overall Experience
5.0 out of 5
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Review from Jenefer K (Wife of Resident) published on 4 November 2019
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Overall Experience
5.0 out of 5
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Review from D S (Respite Resident) assisted by family/friend published on 24 October 2019
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Overall Experience
5.0 out of 5
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Review from I P (Son of Resident) published on 14 October 2019
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Overall Experience
5.0 out of 5
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Review from S J (Daughter of Resident) published on 14 October 2019
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Overall Experience
5.0 out of 5
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Review from A N (Son of Resident) published on 19 September 2019
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Overall Experience
5.0 out of 5
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Review from Joanne A (Daughter of Resident) published on 15 August 2019
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Overall Experience
4.0 out of 5
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Review from Diane R (Daughter-in-law of Resident) published on 6 August 2019
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Overall Experience
5.0 out of 5
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Review from Angela W (Daughter of Resident) published on 24 July 2019
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Overall Experience
5.0 out of 5
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Review from J S (Resident) published on 22 July 2019
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Overall Experience
5.0 out of 5
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Review from Margaret K (Resident) published on 22 July 2019
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Overall Experience
5.0 out of 5
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Review from Maxwell C (Resident) published on 30 May 2019
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5.0 out of 5
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Review from John B (Resident) published on 30 May 2019
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Overall Experience
5.0 out of 5
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Review from Debbie G (Sister of Resident) published on 20 May 2019
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Overall Experience
5.0 out of 5
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Review from Sharon T (Daughter of Resident) published on 16 May 2019
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Overall Experience
4.0 out of 5
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The Review Score of 9.4 (9.423) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.423 for New Elmcroft is calculated as follows: ( (147 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (11 Very Poors x 1) ) ÷ 215 Ratings = 4.423
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 May 2022
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Job Title: Service Manager
Joined: 2021
Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.
Job Title: Deputy Manager
Joined: 2008
Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.
I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.
Job Title: Service Administrator
Joined: 2002
I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.
My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.
I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.
Job Title: Administrator
Joined: 2022
Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.
The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.
