New Elmcroft

St Giles Close, Shoreham-by-Sea BN43 6AT
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9.4 117 Reviews
  • New Elmcroft, Shoreham-by-Sea
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.

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Care Provided by New Elmcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tiny Myeni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for New Elmcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,526
  • (these prices are only a guideline, please contact New Elmcroft to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

New Elmcroft Reviews (117)

Total of 117, showing 61-80
9.4

New Elmcroft has a Review Score of 9.4 (9.423) out of 10, based on 19 reviews in the last 2 years. Over all time New Elmcroft has 117 reviews.

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Review from A S (Friend of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean, very friendly staff. I would recommend.

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Review from Jill L (Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed.


Staff are lovely and encouraging.


Perfect room.


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Review from Maureen S (Wife of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care in New Elmcroft is exemplary from the office staff to the management someone is always available to talk about concerns. It's so clean and the food is good. Overall it makes me so happy to have my husband in the care of such wonderful staff who genuinely care about their patient's
health, welfare and happiness.

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Review from Karen G (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in New Elmcroft and it is the most wonderful home. My dad is happy, the staff are wonderful and they have a wonderful rapport with my dad.
I feel that they really know him well. The home is very clean and welcoming. It is bright and the atmosphere is so friendly. I cannot recommend New Elmcroft
enough. I leave from every visit feeling relaxed, knowing he is in safe hands.

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Review from M H (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New Elmcroft continues to meet and exceed my expectations on almost every front, particularly the care and clinical/medical side. The centre is always spotlessly clean, the food is excellent and staff attentive.


If there was one thing I would wish for it would be that New Elmcroft had its own minibus

so that short day or 1/2 day excursions could be more frequent.

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Review from Lesley B (Friend of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the residents Christmas party in December 2018. Wonderful food, very good party with live music. Staff dressed as Santa's helpers - a real effort was made by everybody to join in the festivities. Some residents were dancing and many joined in with the singing. All had good fun.


The staff

at New Elmcroft really do go the extra mile, make the last years of these elderly folk as pleasant and homely as possible. I honestly think the residents have a better social life than me!

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Review from V W (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is content here and that is our main priority. The staff try very hard and are extremely caring.

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Review from S B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very content and well looked after.


The staff are lovely and work very hard.


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Review from M B (Partner of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at New Elmcroft for the first time, my partner was apprehensive, tearful but within a few hours, the nurses and carers had her feeling at home and over her 3 day stay, she settled in, made friends and enjoyed her stay. To Elmcroft staff, all are very professional and they are a credit to
you. All are so kind and caring. You do not need 200 words, just one EXEMPLARY.

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Review from John P (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good purpose-built residential home. Bright and cheerful staff. Good one to one attention between staff and residents and good activities. My mother spent a weeks respite stay which was an experience for her. She was I think the only resident who could move around on her own. Perhaps not the best place
for observation. A lot of food thrown away. Suggest smaller portions for residents.

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Review from A P (Friend of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was sent to New Elmcroft as respite care for one week. During that time I visited on 4 occasions and was impressed with the fabric and cleanliness of the facility but above all with the knowledge, skills and attitude of all grades of staff. He developed a VTI after admission and this was professionally
dealt with promptly and the appropriate care given.
My profession for a few years was that of a registered nurse and laterally inspecting nursing homes in Scotland. I am impressed with the service you give.

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Review from B W (Wife of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for respite for three weeks this year (3 times). He has always been relaxed about coming back and when I have spoken to him on the phone he is always calm. I cannot speak highly enough about the standard of care he always receives and the rooms (private and public) are clean
and well maintained. The staff are helpful and ready to go that extra mile. An excellent care home.

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Review from L B (Friend of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility and staff. Very happy resdients.

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Review from Charley H (Granddaughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is settling in very well thanks to everyone here. Thank you for looking after her!

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Review from L H (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home! Staff are amazing! Mum is very happy here!

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Review from S L (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy here and the staff are excellent.

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Review from Stuart R (Respite Resident) assisted by family/friend published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly and attentive at all times. They really made an effort to help me through my respite stay. The quality and presentation of meals could be improved. Desserts were good but the main courses were very ordinary. To all the staff who looked after me, please extend a great big "thank
you".

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Review from Vanessa J (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in very safe hands here. Staff are very helpful and always have a smile on their faces. Care is excellent and I need not worry about him all the time he is in New Elmcroft.

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Review from Peter M (Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my first stay in a care home and I have found the time and experience above and beyond any preconceived any expectations I may have had.
All the staff were very courteous, friendly and always willing to go "the extra mile" to fulfil any requests or needs.

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Review from Gloria C (Wife of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring attitude of staff; whom sometimes work under challenging situations.
Bright and airy surroundings.
Good, fresh and wholesome meals.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.423 for New Elmcroft is calculated as follows: ( (147 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (11 Very Poors x 1) ) ÷ 215 Ratings = 4.423

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Tiny

Tiny Myeni

Job Title: Service Manager

Joined: 2021

Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.


Estelle

Estelle Ramet

Job Title: Deputy Manager

Joined: 2008

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.


I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.


Theresa

Theresa Mcarthur

Job Title: Service Administrator

Joined: 2002

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.


My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.


I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.


Katie

Katie Pelling

Job Title: Administrator

Joined: 2022

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.


The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.