New Elmcroft

St Giles Close, Shoreham-by-Sea BN43 6AT
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9.4 117 Reviews
  • New Elmcroft, Shoreham-by-Sea
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.

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Care Provided by New Elmcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tiny Myeni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for New Elmcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,526
  • (these prices are only a guideline, please contact New Elmcroft to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

New Elmcroft Reviews (117)

Total of 117, showing 101-117
9.4

New Elmcroft has a Review Score of 9.4 (9.423) out of 10, based on 19 reviews in the last 2 years. Over all time New Elmcroft has 117 reviews.

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  • 90
  • 24
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  • 2

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Review from G F (Niece of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant staff and facilities. Meetings with relatives, entertainment and activities for staff, relatives and friends all included and well supported.

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Review from A M (Son of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the main things we liked about Elmcroft when we looked around was the homely, caring feeling the home has.
This proved to be right - the staff at Elmcroft gave the best care to my dad whilst he was a resident.
They treated him with dignity and respect and really got to know him.
My dad loved
being at Elmcroft and the staff who looked after him.
Thank you!

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Review from Margaret D (Wife of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy that my husband was able to stay in your care with peace of mind. I was able to have respite care.

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Review from Karen G (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my Dad is at Elmcroft.
He is very settled, happy and well looked after and the staff are caring, pleasant and attentive.
After caring for my Dad over the last few years myself, which became very difficult for him and for me, it was a hard decision to make for him to go into residential
care, but I couldn't be happier now and Elmcroft is the best place he could possibly be.
Well done to everyone!

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Review from Bob C (Son of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One year since mum moved into Elmcroft - (one year since my first review submitted, one month after she moved in) and I'm very pleased to say, there's no change from my first appraisal.
It's all very good - excellent, in fact.
Like any successful team, everyone works as they should from the team
on the front line through the chain of command to the management.
Dementia is not an easy condition deal with - let's face it, mums not easy to deal with but she's in no better care than with her carer's at Elmcroft.
Huge mega thanks.

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Review from Tom (Respite Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the home in any way.

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Review from R S (Husband of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the level of care and interest shown by all staff towards my wife. Thank you.

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Review from Beverley B (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident for over 10 years.
Regarded Elmcroft as her home 99% of the time she was cared for with kindness and respect.
In her last few weeks, mum needed a lot more care the staff were wonderful.
I stayed for many nights and nothing was too much trouble for the staff they made
me feel welcome.
Mum had a very peaceful death. I cannot thank the staff enough.

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Review from M T (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are informed, efficient and always welcoming. Mum has settled in well and is well cared for. Thank you.

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Review from Debbie (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Elmcroft for 22 months and died from Alzheimer's on 11th March 2017. My father's behaviour was extremely challenging but Elmcroft treated him with dignity and care. This home is suitable for as many reasons in that the rooms are spacious and the ensuite wetrooms as well. The home provides
plenty of room to walk around and the food is varied and plentiful guests/relatives are always welcome. The staff are varying and kind my dad was in good hands.

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Review from Kenneth (Son of Resident) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a very good and well-run home. clean, quite and bright in fact I would even stay there myself when I get to that age, staff are well mannered and kind.
The only thing that is negative is I wish that we had more time to see mum before she passed away because I needed about half an hour
to get there 5 to 10 minutes was not enough time other than that a very good home.

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Review from Amy B (Wife of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident. His care was excellent. Staff very considerate to both him and me. Extremely caring. Treated residents as family.

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Review from Hilda C (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Elmcroft for 9 days and her care has been excellent. She loved it. The staff and the care has been exceptional.

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Review from Jeanette D (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was excellent and we felt confident that our mother would be well looked after by professional staff. The manager and all the staff were very friendly, attentive and caring. We can't praise the staff highly enough.

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Review from Josephine H (Resident) assisted by family/friend published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival I had a very warm welcome from the manager and staff. I was treated very well and had more than enough food to eat with two hot meals a day.
The staff were very helpful and the day and night nurses gave me my medication on time. The room was spacious and comfortable.
I was sorry to leave
but will be returning in August for ten days which I am looking forward to very much. Thank you.

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Review from S F (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning we have found the staff caring, helpful, cheerful and nothing is too much trouble. Mum settled very quickly and loves the company. She rarely spends much time in her room. Activities are many and varied and she likes to feel involved. Attention to detail by staff is excellent.
Mum
has her lipstick and perfume offered to her and likes choosing the days clothes. The food is excellent and mum has regained weight and generally looks more relaxed and happy. I am made to feel welcome whenever I visit. Well done to the manager and staff!

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Review from Richard T (Nephew of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent atmosphere and caring ethos. Very good awareness and communication with relatives. Homely comforts and first class nursing skills. All the staff have been professional and beyond that much appreciated.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.423 for New Elmcroft is calculated as follows: ( (147 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (11 Very Poors x 1) ) ÷ 215 Ratings = 4.423

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Tiny

Tiny Myeni

Job Title: Service Manager

Joined: 2021

Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.


Estelle

Estelle Ramet

Job Title: Deputy Manager

Joined: 2008

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.


I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.


Theresa

Theresa Mcarthur

Job Title: Service Administrator

Joined: 2002

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.


My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.


I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.


Katie

Katie Pelling

Job Title: Administrator

Joined: 2022

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.


The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.