Elreg

Elreg House, 58 Rosslyn Road, Shoreham-by-Sea BN43 6WP
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7.2 3 Reviews
  • Elreg, Shoreham-by-Sea
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Care Provided by Elreg

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Anthony Brown
  • Person in charge
  • Angelina D'Alessio (Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages 50+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1970
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Elreg

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • We have a range of accommodation to suit all different needs and requirements.
  • (these prices are only a guideline, please contact Elreg to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Elreg House does not require visitors to ring in advance. Please feel free to come and visit at any time. Private areas for visitors to sit with their loved ones, both inside and outside.


  • Parking

  • Parking is available at Elreg House.


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Elreg Reviews (3)

7.2

Elreg has a Review Score of 7.2 (7.226) out of 10, based on 3 reviews in the last 2 years. Over all time Elreg has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 1
  • 0

Date Published

3
0
3
3
0

Review from Kate S (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Elreg House for a year. She needed 24 hours as my dad was unable to manage her increasing needs. I chose Elreg specifically for its person-centered approach to dementia care. My mum settled in very quickly and developed a good rapport with the staff and other residents. She
was able to trust the staff. She spent time in the communal areas as well as watching TV in her room. The staff were all very welcoming to us as a family and communicative. They made us feel at home as well as my mum. The environment is clean and tidy. They have a lovely outside area with a rabbit and the residents enjoy watching him play. They adopt a more psychosocial approach to dementia care rather than the medical model. My mum, unfortunately, passed away in November, and the end-of-life care she received allowed her to go on to her next journey comfortably and pain-free.

Reply from Tina Brown, Physiotherapist at Elreg

Wow! We are blown away by your beautiful review. Thank you so much for taking the time to leave us a review. Our team works so hard to make sure all the residents feel loved and valued and to include relatives in that process also. Residents are like family to us and to be a part of their journey means the world to us. Your mum is very much missed, she was a big part of the home and will always have a special place in our hearts.


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Review from S W (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming, a homely experience. All the staff are very helpful and make the home a lovely place for the residents to call home. They obviously have the resident's best interests at heart and cater for individual needs.

Reply from Tina Brown, Physiotherapist at Elreg

Thank you so much for taking the time to leave a review for us. We want Elreg to feel safe and homely for all our residents, who are at the center of our care. We are pleased you feel the same.


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Review from Joanna K (Daughter-in-law of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor quality of care - the resident was wearing clothes that didn't fit or had shrunk (shortened sleeves) they appeared unkempt (unwashed hair). When we visited before Xmas we found an uncomfortable pillow on the bed, it looked like it had twisted in the tumble dryer and it was left on the bed for the
resident to use. I also noticed the resident had open sores on legs and I asked staff to put antiseptic cream on her legs.
Personal care concerns, client's hair was greasy, client reported to be hungry and ate all the biscuits provided with cup of tea and appeared hungry.
The environment is dirty, old dried orange peel was found on the floor, I also found dirty stained tops and torn/ripped clothes in the resident's chest of drawers, other resident's clothes were also found in the drawers.
The bathroom door and the door entrance to the room were forced together to interlock, creating a safeguarding concern as the emergency cord was not accessible, which I reported. Manager apologised and reassured us improvements will be made.

Reply from Tina Brown, Director at Elreg

Interesting to see, how despite these disgusting, untrue allegations, you have not moved the resident to another home. If this was my mother-in-law, I'd be bringing her home and finding another care home immediately. CQC and all the health care professionals involved have found zero evidence towards your claims and closed the case. Speaks volumes as to how untrue these allegations are. You know how happy your mother-in-law is at our home and this is why you still refuse to move her. You are a disgruntled ex-employee who is trying to cause problems for us. And your behaviour towards our staff has been disgusting and rude. Hence why you have been banned from visiting.


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Current Review Score: 7.2 (7.226)

Overview of Review Score

The Review Score of 7.2 (7.226) out of 10 for Elreg is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.788 for Elreg is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 33 Ratings = 3.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.438 Points relating to the number of positive Reviews for Elreg is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Elreg

What types of Care is Elreg registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elreg provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elreg have?

There are 32 Single Rooms.

What are the Facilities & Services at Elreg?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elreg to the centre of Shoreham-by-Sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.