Ferndale Residential Care Home

8 Stein Road, Southbourne, Emsworth PO10 8LD
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9.6 29 Reviews
  • Ferndale Residential Care Home, Emsworth
Ferndale is a modernised detached three-storey Victorian house situated in Southbourne, Emsworth, near Chichester and is a mile from the seafront. It is approximately two miles from the centre of Emsworth with all its amenities.

Ferndale is specialised in providing residential and respite day care to older people with dementia and Alzheimer's disease.

Ferndale's aim is to encourage and assist each resident to live as independently as possible and residents are encouraged to furnish their rooms with personal items and familiar objects.

There is a sitting room, a lounge and a conservatory/dining room which overlooks a mature garden.

All staff work with all residents, families, doctors, district nurses and other outside agencies ensuring delivery of the highest standards of care at all times.

Residents are offered menu choices at all meal times, which is cooked using fresh produce from local suppliers.

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Care Provided by Ferndale Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Seagry Care Ltd
  • Person in charge
  • Emma Gilbert (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Ferndale Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500
  • (these prices are only a guideline, please contact Ferndale Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime


  • Parking

  • Plenty of parking available on-site.


Ferndale Residential Care Home Reviews (29)

Total of 29, showing 1-20
9.6

Ferndale Residential Care Home has a Review Score of 9.6 (9.640) out of 10, based on 8 reviews in the last 2 years. Over all time Ferndale Residential Care Home has 29 reviews.

Overall Experience

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Review from Christine M (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Ferndale for almost 7 years. Over this long period I cannot fault the care my mother has received, including the very stressful time during COVID.
There have been changes of management and staff in recent years but everyone has maintained the high standards of care
and attention given to all residents.I feel confident that mum is well looked after within a kind and loving 'Ferndale family'.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for taking the time to leave a review, it means a lot to us. I'm grateful for your kind words and we will make sure the whole team get to see this.


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Review from Chris G (Son of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been residents for the last few years. The care that they both receive is wonderful, nothing is too much effort and the staff go above and beyond to support them. Each parent has different needs and the staff are able to adapt and support their requirements. Whenever I have visited
I have been made to feel very welcome. The home organise a variety of activities for the residents and it's lovely to see the residents happy and participating where they can.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for your kind words, the whole team will be delighted to read this.


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Review from Jane H (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Ferndale Residential for 2 years. She was made to feel welcome from day one.
We her daughters, who all live abroad, could obviously not visit as often as we would have if we lived in the UK, were made to feel welcome and able to spend all day every day with mum when we did fly
over.
She was well cared for and loved by the staff. Almost the whole of her last year she was bedridden, the staff would go and sit with her in their free time, talking and reading to her, that is truly caring.
The palliative care mum was given at end, well I can't praise it enough.
Ferndale is not a home with all mode cons but who needs those when the care is first rate and the atmosphere happy and homely.
I can recommend Ferndale for anyone looking for a safe, loving, caring home for their loved one.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for taking the time to write such a wonderful, thoughtful review. Your praise and kind words mean the world to us.


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Review from K K (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ferndale Residential Care Home for two years. She was received with open arms, the carers were wonderful and they became family to mum. She was clean and when possible had her hair done once a week. The food was always excellent and made fresh daily. On mum's final days,
if my sister and I were not by her bedside one of the carers would come and sit with her so she was never alone. We were so lucky to have been able to have her at Ferndale.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for your kind words. We were lucky to have you and your family as part of the Ferndale family over the last two years.


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Review from Nicky O (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since 2021 and has settled in well and is very happy and contented. The manager and all the workers are caring and really lovely towards her. They encourage Mum to make decisions and to participate in the daily activities that Ferndale put on for the benefit of the residents.
Mum particularly likes the keep fit sessions. All of Mum’s needs are catered for including a hairdresser, optician, dentist and chiropodist. At every opportunity, there is an activity where family and friends are invited; coffee morning, lunch, tea, all to celebrate some event - Mother’s Day, Easter, Christmas, D Day to name just a few. My mum is safe and well cared for and I am kept abreast of how Mum is doing at every stage.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

What a wonderful review, thank you so much for taking the time to write this. We will make sure the whole team get to see this.


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Review from Karen T (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very good in settling Mum in on her first night, and one stayed on after shift to ensure she was OK with her first bedtime there. The staff were very reassuring to me and also my sister as we didn't want to leave mum. Mum had been living with me for three weeks prior to moving in. The
staff are all very lovely and caring, and there haven't been any issues. Can't rate activities as Mum hasn't participated yet, as far as I am aware. The manager is very friendly and approachable, as are all the staff.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for taking the time to review Ferndale; it means a lot to all of us.


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Review from Kim R (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum became a resident in late July 2023. The staff have been amazingly welcoming and kind and she has settled in extremely well. She is eating more than she was at home, is always clean and tidy and cheeky with the staff too. After losing our dad in April, putting Mum into care 3 months later was
incredibly hard but the staff couldn't have been more supportive.
I was advised to go and visit Ferndale when I was looking for care homes in the area and visiting several homes one Saturday. At one I went to (which didn't cater for Alzheimer's), I was advised by the staff there to go and see Ferndale as if I did I wouldn't want Mum to go anywhere else. I am so glad they told me to. As soon as I walked in I could see that Mum would be at home here and I was welcomed with open arms. The loving family vibe I got was instant and they ticked all my boxes.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for such a kind and thoughtful review. It is so rewarding for the team to read comments like this.


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Review from Lisa P (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing Care Home. The Manager and every single person that work there showed our mum so much kindness and compassion during her stay, nothing was too much trouble. As a family, we were always made to feel welcome whenever we visited. Unfortunately mum passed away at Ferndale but the end-of-life
care she was given was exceptional, for which we will be forever grateful. Highly recommended, thank you Ferndale.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for your thoughtful and generous review. We shall make sure the whole team see this, it is much appreciated.


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Review from S J (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been delighted with the improvement in our mum since we moved her to Ferndale in early January 2023; she has put on weight, is up and alert all day and is clearly enjoying her new environment. The staff are extremely caring and take time to make sure Mum is happy and well cared for.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you for your kind words. We are delighted to have made such a good early impression and will continue to do our very best.


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Review from H A (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a service user at Ferndale for a few years. I could not have chosen a better place for her to live. She is well looked after, well-nourished, happy and contented. The staff are second to none. Friendly, caring and hard-working. I cannot thank the staff enough for all they do. For anyone
thinking of placing a loved one in a good, safe facility, this should be your choice. The new manager is lovely and approachable. Thank you to you all at Ferndale!

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you for such a kind and thoughtful review. We are so pleased to read these comments. Feedback like this is incredibly rewarding to the whole team; thank you once again for taking the time.


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Review from Alison T (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum today with my sister, and Mum was having a cup of tea and cake. She is well cared for and loved at the home. Everyone is very welcoming when we visit, and I know Mum is happy and safe there.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for taking the time to write a review; we really do appreciate it.


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Review from Mike S (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was here for just under a year and sadly passed away in January. The end of life care given to him was outstanding we can't thank the management and staff enough for what they did for him and us. We will be forever grateful to them

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for taking the time to write a review and for offering such kind words about the team.


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Review from Jeff M (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are more than pleased with the care that our mother is receiving from all the staff at Ferndale.
It is a great relief for the whole family that mum is safe and looked after. We were very fortunate that as our mother's care needs to be increased that Ferndale had the capacity and was able
to accommodate her.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you for taking the time to write a review, we really appreciate it.


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Review from Monica A (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are always lots of care homes to choose from when searching for one, but Ferndale is absolutely wonderful. My mum is a resident and has dementia. She is happy, content and very well looked after. The manager and her staff go above and beyond whilst taking care of everyone. During covid they were
selfless in their care, living on-site and putting the resident's health before their own. I really cannot praise them enough for caring for my beloved Mum. Thank you to you all.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Dear Monica,
Thank you so much for taking the time to write such a thoughtful and complimentary review!
The whole team will be delighted to read this.


Best Wishes


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Review from Tania M (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of this home for over a year. Every time I visit I find all the staff very welcoming and nothing is too much trouble. I am very impressed by the attention and respect they all provide to the residents. They make time to talk to me if I have any concerns and willingly amend
my Mum's care plan to meet her individual needs. Staff run a tight efficient ship and it is clear that they will support the relatives and carers but the predominant concern is the welfare of the resident. All the staff come across as happy in their jobs and keen to do their best. I don't think we could find a better place for my Mum had we tried. A real gem of a place.

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Review from Fiona G (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just want to recommend this very special residential home, My mother has been staying there since October with advancing Alzheimer's. My main concern when she moved into the home was that she felt safe and content. The staff have been amazing taking a great deal of time to be with her, with endless
patience and a real desire to get to know her and do the best for her. In the end it is the experience and kindness of the team that has made such a huge difference, I would highly recommend them.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you for taking the time to write such a nice review. We are very proud of the fantastic team we have at Ferndale.


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Review from Frank H (Husband of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff are well trained and have a truly caring attitude, which they have shown to my wife and also to myself. My wife has been a resident for a year and I feel fortunate that we found such a good place as her Alzheimer's Disease progressed to the point where I could not keep her at home.
I always
feel welcome on my visits and the manager and staff are always ready to talk and to listen.
Food has always been important to my wife and the chef prides herself in producing fresh meals daily from local ingredients. I am always welcomed to share a meal from time to time - hoping that the chef's bread and butter pudding will be on the menu!
Ferndale may lack to "glitz and frills" of some other establishments - but for me and my family knowing that our loved one is truly cared for and valued as a person in this homely atmosphere is top of our considerations.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for taking the time to write such a thoughtful review. The whole team will be delighted to see your feedback.


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Review from Christopher T (Son of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Ferndale by my mother's GP after she was in the hospital for a urinary infection.
Ferndale Residential Care, in my opinion, is a very friendly, helpful, caring, residential home. The staff appear to be very professional and have lots of patience towards the awkward 'inmates'.
I
would recommend Ferndale as a residential home for anyone that requires professional care.
We have visited at various times unannounced and Ferndale has always been able to allow us to see mother and put themselves out with a cup of tea/coffee.

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Review from Gail H (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for about ten months now. She is well cared for and safe. She is not an easy lady but the staff manage her really well.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you for taking the time to write a review of Ferndale. The whole team will be delighted to read it and see the excellent marks you gave them.


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Review from Karen N (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough of this place. My mum was moved there permanently a few months ago, after previously being a happy day resident there. It took her a while to adjust, but the staff went out of their way to distract her and give her so much attention that she soon forgot whatever may have
been bothering her. All the staff here have been so incredibly kind, patient and compassionate to both our mum, but also to us.
As obviously we were worried about moving her into a home. Having worked as a nurse myself for the last 35 years, I have a fair bit of insight but can happily say this place and the staff make this one of the very best care homes I have seen. And of course, our mum is now happily settled in her new home and sees the staff there as her friends that she lives with. Hope I end up somewhere as lovely. And of course, this is all thanks to the wonderful owner/manager, in managing all this, as well as supporting all of us. Big thank you.

Reply from Stephen Clarke, Provider at Ferndale Residential Care Home

Thank you so much for such a wonderful review. The team will be delighted to read your comments.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Ferndale Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Ferndale Residential Care Home is calculated as follows: ( (81 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Ferndale Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Gilbert

Job Title: Manager

Emma has a wealth of experience, having spent three decades working in care. Most recently, she worked in a large, luxury care home before joining Ferndale. Emma is an established care manager with a deep understanding of dementia and a passion for enriching the lives of those with the condition. She is highly qualified with a diploma in Health & Social Care (NVQ Level 5) and enjoys interacting with residents and loved ones.


Frequently Asked Questions about Ferndale Residential Care Home

What types of Care is Ferndale Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ferndale Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ferndale Residential Care Home have?

There are 17 Single Rooms.

What are the Facilities & Services at Ferndale Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ferndale Residential Care Home to the centre of Emsworth?

1.5 mile(s) as the crow flies, distance by road may be significantly further.