There are no extras except newspapers, hairdressing and chiropody.
Well behaved family pets may be brought to visit.
Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.
Limited on site parking, there is on street parking that is usually free.
Fernbank Residential Home has a Review Score of 9.8 (9.773) out of 10, based on 11 reviews in the last 2 years. Over all time Fernbank Residential Home has 43 reviews.
Review from Peter C (Nephew of Resident) published on 13 April 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tomas (Friend of Resident) published on 13 April 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Resident) assisted by family/friend published on 9 December 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.773) out of 10 for Fernbank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.773 for Fernbank Residential Home is calculated as follows: ( (103 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.773
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fernbank Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2022
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 1997
My name is Donna Harwood. I am the registered manager at Fernbank Residential Home.
I have worked for SCNH since December 1997. My qualifications include the registered manager's award (RMA) and NVQ levels 2, 3 and 4.
I started at Fernbank as a domestic and worked my way up to manager in January 2007.
When I’m not working I enjoy spending time with family and walking.
Job Title: Home Administrator
Joined: 2024
My name is Julie Carter and I am the Home Administrator.
I started working at Fernbank in August 2023 as a Receptionist and progressed to Administrator in January 2024. I received lots of support while settling into my new role and this support is ongoing.
From the day I started I felt very welcomed by the staff and residents.
The home has a real ‘homely’ feel to it and everyone is happy and supportive, I particularly like the way all departments whether its Kitchen, Care, Housekeeping, Activities or Management interact with the residents and their needs are always put first.
In my spare time I enjoy time with my family and long walks with my dogs.
Job Title: Head Chef
Joined: 2023
I'm Ruth Cherriman, head chef at Fernbank since September 2023.
Before Fernbank, my daughter and I ran a beautiful little tearoom in Tarring. We decided to sell our business when my mother became poorly. As much as we loved our job, we felt family came first.
Previously I have worked in hotels, restaurants, private schools, hospitals, hospices, care homes, and a nursery. Even in industrial catering. Blimey I've been around! Throughout this time I single-handedly raised my 2 children to the adults they are today. Yes, I'm proud.
I studied catering at college where I achieved the Copthorne Shield, It's impressive if you know.
In my spare time, I love baking, going for walks and spending time with my family. Which is a lot calmer than my past hobbies of skydiving, zip-lining, swimming with sharks...basically anything that gets the adrenaline flowing.
I describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. I have been told I'm always happy, laugh a lot and get along with everyone.
I have been fortunate enough to work in a variety of kitchens, however I have always come back to care homes. So when the position for head chef at Fernbank came up I jumped at the chance and have not looked back since.
