St George's Lodge is exceptional in every respect
Juliette B (Daughter of Resident)
The staff go out of their way to make everyone feel welcome and happy.
Suzanne H (Regular Volunteer)
I cannot fault the facilities or the treatment my mother received in any way whatsoever
Mark G (Son of Resident)
When visiting the home please buzz the main door for entry, upon entry visitors will be asked to sign in before being greeted by a member of staff to view the home.
Parking is available on-site on a first-come, first-serve basis. No restrictions apply at the property. Please note local parking restrictions around the home do apply.
St George's Lodge has a Review Score of 9.9 (9.873) out of 10, based on 12 reviews in the last 2 years. Over all time St George's Lodge has 47 reviews.
Review from Juliette B (Daughter of Resident) published on 25 November 2020
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Review from Alex C (Brother of Resident) published on 27 November 2019
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Review from Suzanne H (Regular Volunteer) published on 22 October 2019
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Review from Tina S (Niece of Resident) published on 10 October 2019
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Review from Mark G (Son of Resident) published on 9 October 2019
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Review from Jane A (Daughter of Resident) published on 1 October 2019
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Review from Anthony C (Resident) assisted by family/friend published on 22 May 2019
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Review from Judie J (Sister of Resident) published on 14 November 2018
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Review from Graeme C (Son of Resident) published on 5 April 2018
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Review from Helen C (Resident) published on 22 March 2018
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Review from B (Son of Resident) published on 27 November 2017
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Review from Katherine Evelyn T (Daughter of Resident) published on 20 November 2017
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Review from Branda H (Daughter of Resident) published on 9 October 2017
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St Georges always went above and beyond their duty's. I am partially disabled and find it hard to get out and about. Staff at the home were always happy to get bits of shopping for my Father and run errands that I couldn't manage to do myself.
Sadly Dad passed away last month but the care he received at end of life was excellent. The home agreed to hold his wake at St Georges so all of his friends could attend. We are very grateful that Dad had such a lovely send off!
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Review from Mandy H (Granddaughter of Resident) published on 9 August 2017
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Review from Margaret D (Daughter of Resident) published on 9 August 2017
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Review from Veronica B (Daughter of Resident) published on 30 May 2017
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Review from Julie B (Daughter of Resident) published on 21 March 2017
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Review from Stephen B (Son of Resident) published on 19 March 2017
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Review from Lesley F (Daughter of Resident) published on 19 March 2017
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Review from Wendy J (Daughter of Resident) published on 19 March 2017
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The Review Score of 9.9 (9.873) out of 10 for St George's Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for St George's Lodge is calculated as follows: ( (125 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St George's Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Sep 2021
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Job Title: Registered Manager
Joined: 2024
Registered manager with over 25 years of experience within the care sector managing homes.