Glebe House

Stein Road, Southbourne, Emsworth PO10 8LB
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9.8 88 Reviews
  • Glebe House, Emsworth
Glebe House is a 40 bedded home located in the scenic village of Southbourne in West Sussex. It’s location couldn’t be more perfect with a number of shops nearby and great transport links. Glebe is an integral part of the local community and is well known and respected. The home has a large staff team of all ages with a wealth of experience, there are a number of long serving local staff working within the home.

Glebe House offers thirty beds to the elderly and frail who can no longer live independently at home and ten beds to those who have been in hospital and need to rebuild their confidence before returning to live in their home again.

The home offers a calm and caring ambiance and the team always ensure that each and every resident feels at home.

The home's chefs provide daily home cooked meals for residents to enjoy in communal dining areas or in the comfort of their own room. Hot and cold drinks are provided throughout the day to ensure that residents are always well-hydrated. The beautiful gardens wrap fully around the home which ensures that each window has a garden view.

Activities and social interactions play a large part of life here at Glebe, each day they offer a range of activities such as singers, entertainers, crafts and games just to name a few and friendships are always encouraged. The home has many wonderful community links such as local schools, churches and social groups.

Glebe House is a wonderful place to call home and an amazing place to work.

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Care Provided by Glebe House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Irene Pudduck (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Glebe House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,349
  • (these prices are only a guideline, please contact Glebe House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Glebe House Reviews (88)

Total of 88, showing 41-60
9.8

Glebe House has a Review Score of 9.8 (9.776) out of 10, based on 49 reviews in the last 2 years. Over all time Glebe House has 88 reviews.

Overall Experience

  • 76
  • 11
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Date Published

88
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21
49
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Review from Gail M (Respite Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I arrived, everyone was really helpful. They found that I was suffering from acute back pain and set about helping me. The carers were brilliant in the first few weeks, helping me with bathing and dressing but due to their tenacity I ended up on pain patches, which made a huge
difference. I left Glebe House a completely different woman, able to walk freely and stand unaided. I can't thank you enough. I am now at home and coping.

Reply from Irene Pudduck, Home Manager at Glebe House

We are thrilled to hear this positive feedback! This is such great news, we feel privileged in being able to help. Thank you for taking the time to write us a review.


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Review from Sally M (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother only wanted to come to Glebe House after a bad accident. I would like to thank all your staff, high to lower, for their kindness and help to me also. Living in Spain, it's not easy to leave her but having visited for a week, I am happy. The new decor is tasteful and relaxing. No smells except
good ones!

Reply from Irene Pudduck, Home Manager at Glebe House

Thank you for taking the time to leave us a review, we really appreciate it. Your kind words will be passed on to our wonderful team.


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Review from Louisa A (Resident) assisted by family/friend published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are very good. Food ok. Clean room.

Reply from Irene Pudduck, Home Manager at Glebe House

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Jennifer J (Resident) assisted by family/friend published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy the food. Staff are good and care for me very well. Keep my room very clean.

Reply from Irene Pudduck, Home Manager at Glebe House

Your kind words will be passed on to our wonderful team, thank you.


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Review from Margaret V (Resident) assisted by family/friend published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful, particularly when I run an art group. The chefs cater for dietary problems.

Reply from Irene Pudduck, Home Manager at Glebe House

Thank you for leaving us a review, we really appreciate the kind words.


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Review from Jean H (Resident) assisted by family/friend published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very lovely and look after me well. I love my from and enjoy most of my food.

Reply from Irene Pudduck, Home Manager at Glebe House

Thank you for leaving us such lovely comments! It will be passed on to the whole team.


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Review from Barbara L (Resident) assisted by family/friend published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with staff, very willing, couldn't do enough for you. Enjoy the food. Love my room, kept very clean.

Reply from Irene Pudduck, Home Manager at Glebe House

We really appreciate you leaving us this review, it means a lot to our team and they will be so pleased to hear these lovely comments.


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Review from Dorothy G (Resident) assisted by family/friend published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Ok, very good value.

Reply from Irene Pudduck, Home Manager at Glebe House

Thank you for your review, We really appreciate it.


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Review from Tim E (Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived here from the hospital on Monday 03 April 2023 and from the very get-go, I have been treated with the utmost respect and great care. The staff are fantastic and especially caring. They take the time to talk to you, answer any questions and if they do not know the answer, they find out. They
keep my sister informed of everything that happens to me as well, which I find most reassuring.

Reply from Irene Pudduck, Home Manager at Glebe House

Thank you for your lovely review. I will pass this on to the team, they will be delighted to hear this.


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Review from Janine P (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was greeted warmly on arrival and made to feel welcome. Staff came to check what she needed and what her preferences were. As her carer, I was also made very welcome and found the staff very warm and friendly. The care they gave to Mum was impeccable and they were professional and calm, even
during my mum's episodes of challenging behaviour. The layout of the building is superb and beautifully appointed.

Reply from Irene Pudduck, Home Manager at Glebe House

Thank you for your kind comments. We are so pleased to hear that you and your mum received the quality of care that all of the team work so hard to achieve. We are proud of our ability to be able to offer a warm and welcoming environment for all of our residents to enjoy. Thanks again for your review, it will be passed on to the team.


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Review from Andrew Y (Son of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried when my Mum had to go into a home but Glebe House and the staff are brilliant, we couldn't wish for a better place for my mum to be.
Everything about Glebe House is great. Loads of love for my mum but also for her family. I can't thank them enough, we will always be in their debt.

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Review from P S (Husband of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class, Glebe House was home to my wife for six weeks while she was recovering from a broken hip, she also has Parkinson's. The staff were kind and so helpful. Top place!

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Review from Sarah C (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot thank Glebe House enough for the wonderful respite care my mother received during her stay. The care home environment is calm and welcoming, light and airy and always clean and tidy. The management and staff have been fantastic - nothing is too much trouble and the lines of communication
are always open. The care team are professional and so kind, often sitting to chat with Mum and always treating her with respect and dignity. They have been very supportive to all of us, arranged any medical care that Mum has needed and given her exemplary care. Mum is very happy at Glebe House and we are incredibly grateful - thank you. Would highly recommend.

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Review from Barbara M (Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love all the staff, it covers everything.

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Review from Sally P (Friend of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old friend is at Glebe House for assessment following a few weeks in hospital before returning to her own home. The building itself is very well decorated and when you enter gives a very good feeling. My friend will only be here for 6 weeks but has already settled in and enjoying being looked
after and making friends with the staff. She is receiving excellent care and the staff are so friendly and obviously enjoy working at this home. My friend is free to walk about in the home and enjoys the activities. I have been to numerous homes in the past visiting elderly friends and Glebe House definitely tops the list.

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Review from A L (Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since living at Glebe House I have found everyone to be excellent at their jobs. Sometimes going beyond excellent. I'm very happy here.

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Review from D L (Son of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Glebe House for over a year, throughout the pandemic. During his stay, the staff were highly professional, while being very approachable and accommodating for the various care needs my dad required. I always knew my dad was in highly capable hands.
Upon the start of my dad's stay at
Glebe House, the staff were very welcoming and offered support and encouragement in helping with his transition from an apartment. This was of great value to all of the family, many of who live hours away. The staff really went out of their way to help him make his room feel like home and encouraged him to engage with the other residents.
During my dad's time at Glebe House, he was a challenging resident. The team at Glebe House tactfully handled my dad's needs and always maintained excellent communication with myself and my brother. As my dad's health needs became greater the Glebe House team played a critical role in coordinating visits from healthcare professionals.
I highly recommend.

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Review from S S (Sister of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, caring and treat my brother with respect and dignity. I know he's safe and well looked after in the home. I'd like to see more interaction and activities taking place (probably curtailed due to Covid.)

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Review from Richard R (Son of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glebe House eased all the anxieties and concerns my mother, and we as a family, had about making the big decision around residential care. They were not only knowledgeable and professional but very understanding and caring.
My mother has thrived in the short time she has been at this
excellent care home. Her health has improved beyond recognition - a fact reflected in her weight gain! Her mental well-being has also thrived. The decision to come to Glebe House was a very good one.
All the staff have time for a worthy conversation with my mother as they carry out their duties. She knows them all by name and their latest news. The food is amazing and always a topic of conversation.
The staff have had to make difficult decisions in this time of a pandemic but these are clearly made in the best interests of the residents and a dialogue is always held with family members.
As a family, we are grateful to all those who support our mum at Glebe House to such a high standard.

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Review from P H (Son of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glebe House has provided excellent respite care for my mother. The staff are friendly, efficient and professional and the care home environment is very welcoming. We couldn’t have asked for better and would have no hesitation in recommending it. Need I say more!

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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Glebe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Glebe House is calculated as follows: ( (458 Excellents x 5) + (114 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 580 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glebe House is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Irene

Irene Pudduck

Job Title: Service Manager

Joined: 2021

Irene started her career in health and social care as a care worker in a residential home at the age of 16. Staying and progressing for a further 22.5 years. In this time, Irene had a variety of job roles such as head of care, home trainer, NVQ assessor, team leader and deputy manager.


Irene says "I have supported many people from all walks of life and have a passion for providing excellent person-centred care. I aim to ensure that Glebe House runs in line with the CQC standards and you will always receive the warmest of welcomes here. The staff team at Glebe House are fabulous and we all support one another to ensure that our residents are safe and happy."


Glebe house provides a homely and friendly environment for the residents who choose to live here.
There is nothing more rewarding than seeing the positive difference that we make as a team for the residents.


Irene is super proud of what team Glebe are achieving day in and day out. She loves her role and couldn’t be happier.
Irene wholeheartedly thanks her team for what they do, especially throughout these testing times.


Emily

Emily Watts

Job Title: Deputy Manager

Joined: 2021

At the age of 18 Emily decided that she wanted a change in career after a family member suggested she would make a great carer.
The rest they say is history…


Emily has worked in many different settings supporting those with dementia, mental health needs, physical disabilities, learning disabilities, adolescents and the elderly.


Emily says: “I cannot imagine a career with more challenges and I love that no day is the same. My main goal is to ensure that our residents are healthy and happy. It’s so rewarding to see the positive difference that the Glebe House team make every single day. The staff are brilliant and are the core of the home and we all share the same vision and goals.”


With the support of Irene, the manager, we lead the team to ensure that all care provided is to the highest standard possible.


We have had a bumpy ride with the pandemic and have had our fair share of obstacles thrown at us but we always pull through as a team.
Emily will always do all she can to support her team.


Tracy

Tracy McClure

Job Title: Service Administrator

Joined: 2015

I started at Glebe House in 2015 as a support worker. I then became a team leader and now I am the administrator.


My mum resided at Glebe House when she needed care, after seeing the fantastic care and support given to her I decided that I wanted to be a part of the Glebe House team.


My role as admin gives me the opportunity to support each of the residents and their families first hand.


I am privileged to meet future residents and their families and ensure that all of their needs are met whilst residing with us.


I love being part of such a supportive and dynamic staff team and spending time with each and every resident.


Stephanie

Stephanie Watts

Job Title: Service Administrator

Joined: 2021

I started my career in Health and Social care back when I was a teenager
I have worked with an entire spectrum of people with differing health needs.


Over the last 11 years working in the care sector, I have gained many skills and achievements, my highest qualification is, Level 5 in Health and Social Care.


In my previous role I was a registered manager at a home for those with mental health needs. I then went on to have a baby girl and decided that I wanted to take a new career path still in the care sector so that I could use the skills and knowledge previously gained to give 100% to my new role.


I joined Glebe House as the second administrator. I enjoy the people I work with and every day is a new challenge, this gives me the opportunity to develop my skills to ensure I am always providing a fantastic service to the people we support and their families.


Josephine

Josephine Hynek

Job Title: Team Leader

Joined: 2013

Started working in the home almost 9 years ago.


I am currently working as a team leader, which I really enjoy.


Working in this role and supporting the residents and the staff team gives me immense job satisfaction.


I know that I have achieved when I can make at least one resident smile every day.


It’s such a rewarding career and team work is paramount to the safe running of my shift.