Glebe House has a Review Score of 9.8 (9.776) out of 10, based on 49 reviews in the last 2 years. Over all time Glebe House has 88 reviews.
Review from Tania R (Daughter of Resident) published on 1 April 2022
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Overall Experience
5.0 out of 5
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Review from Bernadette Y (Partner of Resident) published on 17 March 2022
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Overall Experience
5.0 out of 5
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Review from Ray W (Son of Resident) published on 9 March 2022
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Overall Experience
5.0 out of 5
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Review from Karen T (Daughter of Resident) published on 29 December 2021
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Overall Experience
5.0 out of 5
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Review from David R (Resident) published on 11 November 2021
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5.0 out of 5
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Review from D W (Son-in-law of Resident) published on 22 November 2019
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Overall Experience
4.0 out of 5
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Review from J P (Friend of Resident) published on 24 October 2019
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Overall Experience
5.0 out of 5
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Review from S W (Niece of Resident) published on 23 October 2019
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Overall Experience
5.0 out of 5
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Review from G T (Son of Resident) published on 22 October 2019
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Overall Experience
5.0 out of 5
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Review from J T (Daughter of Resident) published on 21 October 2019
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Overall Experience
5.0 out of 5
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Review from S S (Wife of Resident) published on 21 October 2019
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Overall Experience
4.0 out of 5
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Review from M W (Respite Resident) published on 10 October 2019
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Overall Experience
5.0 out of 5
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Review from B G (Resident) published on 10 October 2019
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Overall Experience
5.0 out of 5
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Review from N G (Daughter of Resident) published on 7 October 2019
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Overall Experience
5.0 out of 5
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Review from C C (Daughter of Resident) published on 30 September 2019
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Overall Experience
5.0 out of 5
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Review from A H (Daughter of Resident) published on 20 September 2019
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Overall Experience
5.0 out of 5
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Review from C S (Resident) published on 29 July 2019
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Overall Experience
5.0 out of 5
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Review from Penelope E (Daughter of Resident) published on 29 July 2019
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Overall Experience
5.0 out of 5
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Review from Veronica R (Daughter of Resident) published on 13 May 2019
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Overall Experience
5.0 out of 5
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Review from Robbie L (Friend of Resident) published on 13 March 2019
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.776) out of 10 for Glebe House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.776 for Glebe House is calculated as follows: ( (458 Excellents x 5) + (114 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 580 Ratings = 4.776
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Glebe House is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Feb 2019
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Job Title: Service Manager
Joined: 2021
Irene started her career in health and social care as a care worker in a residential home at the age of 16. Staying and progressing for a further 22.5 years. In this time, Irene had a variety of job roles such as head of care, home trainer, NVQ assessor, team leader and deputy manager.
Irene says "I have supported many people from all walks of life and have a passion for providing excellent person-centred care. I aim to ensure that Glebe House runs in line with the CQC standards and you will always receive the warmest of welcomes here. The staff team at Glebe House are fabulous and we all support one another to ensure that our residents are safe and happy."
Glebe house provides a homely and friendly environment for the residents who choose to live here.
There is nothing more rewarding than seeing the positive difference that we make as a team for the residents.
Irene is super proud of what team Glebe are achieving day in and day out. She loves her role and couldn’t be happier.
Irene wholeheartedly thanks her team for what they do, especially throughout these testing times.
Job Title: Deputy Manager
Joined: 2021
At the age of 18 Emily decided that she wanted a change in career after a family member suggested she would make a great carer.
The rest they say is history…
Emily has worked in many different settings supporting those with dementia, mental health needs, physical disabilities, learning disabilities, adolescents and the elderly.
Emily says: “I cannot imagine a career with more challenges and I love that no day is the same. My main goal is to ensure that our residents are healthy and happy. It’s so rewarding to see the positive difference that the Glebe House team make every single day. The staff are brilliant and are the core of the home and we all share the same vision and goals.”
With the support of Irene, the manager, we lead the team to ensure that all care provided is to the highest standard possible.
We have had a bumpy ride with the pandemic and have had our fair share of obstacles thrown at us but we always pull through as a team.
Emily will always do all she can to support her team.
Job Title: Service Administrator
Joined: 2015
I started at Glebe House in 2015 as a support worker. I then became a team leader and now I am the administrator.
My mum resided at Glebe House when she needed care, after seeing the fantastic care and support given to her I decided that I wanted to be a part of the Glebe House team.
My role as admin gives me the opportunity to support each of the residents and their families first hand.
I am privileged to meet future residents and their families and ensure that all of their needs are met whilst residing with us.
I love being part of such a supportive and dynamic staff team and spending time with each and every resident.
Job Title: Service Administrator
Joined: 2021
I started my career in Health and Social care back when I was a teenager
I have worked with an entire spectrum of people with differing health needs.
Over the last 11 years working in the care sector, I have gained many skills and achievements, my highest qualification is, Level 5 in Health and Social Care.
In my previous role I was a registered manager at a home for those with mental health needs. I then went on to have a baby girl and decided that I wanted to take a new career path still in the care sector so that I could use the skills and knowledge previously gained to give 100% to my new role.
I joined Glebe House as the second administrator. I enjoy the people I work with and every day is a new challenge, this gives me the opportunity to develop my skills to ensure I am always providing a fantastic service to the people we support and their families.
Job Title: Team Leader
Joined: 2013
Started working in the home almost 9 years ago.
I am currently working as a team leader, which I really enjoy.
Working in this role and supporting the residents and the staff team gives me immense job satisfaction.
I know that I have achieved when I can make at least one resident smile every day.
It’s such a rewarding career and team work is paramount to the safe running of my shift.
