Free parking for guests
Greenways has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Greenways has 46 reviews.
Review from R W (Sister-in-law of Resident) published on 31 January 2025
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Reply from Sylwia Fafara, Home Manager at Greenways
Many thanks for taking the time to complete the review for Greenways. I will share it with our team. Your Mum is an amazing person and it is great to see her happy, enjoying activities and interacting with staff and other residents. It is always nice to see you when you are visiting. Hope to see you again soon.
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Review from L J (Daughter of Resident) published on 31 January 2025
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you very much for your lovely review. I will pass your kind words on to all staff at Greenways. It is a pleasure to have your mum with us and to see her socialising with others. We are looking forward to seeing you soon.
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Review from Richard C (Son of Resident) published on 17 January 2025
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for the amazing review. I will share your kind words with our team. It was a pleasure to have both of your parents with us over Christmas. We are looking forward to seeing you at Greenways very soon.
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Review from Alison T (Sister of Resident) published on 5 November 2024
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Reply from Sylwia Fafara, Home Manager at Greenways
Many thanks for a lovely review. I will share it with all the team. It is a great pleasure to have your sister with us and we are happy to see you here any time. We are looking forward to seeing you soon at Greenways.
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Review from Christopher H (Son of Resident) published on 5 November 2024
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for your kind words. I will pass your great review to all colleagues. It is always a pleasure to see you at Greenways. See you soon.
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Review from Paul H (Husband of Resident) published on 29 October 2024
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for such a lovely review. It is always a big pleasure to see you at Greenways. Your support for residents during activities and events is very much appreciated. I will share your very kind words with all the team at Greenways.
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Review from Maurice U (Husband of Resident) published on 29 October 2024
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for the wonderful review. It was a big pleasure to organise the event for you and your lovely wife and we are happy to hear how much you have enjoyed this. We are looking forward to seeing you soon at Greenways.
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Review from R W (Husband of Resident) published on 25 September 2024
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Review from M W (Son of Resident) published on 12 March 2024
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for taking the time to share your experience. Concerns were raised with the home and management team, and we aim to investigate and make improvements where these can be made. We wish you and your family well for the future.
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Review from Sue T (Daughter of Resident) published on 29 February 2024
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you very much for your lovely review. I will pass your kind comments to all staff at Greenways. We are all looking forward to seeing you at Greenways very soon.
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Review from Nicola C (Granddaughter of Resident) published on 7 September 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you so much for your kind words. It was a pleasure to have your nana with us. She was full of smiles and a delight to care for. I will pass your lovely comments to all staff members at Greenways.
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Review from Beverley W (Niece of Resident) published on 19 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you very much for such a lovely review. It is our pleasure to have your auntie with us. I will share your very kind comments with all staff at Greenways. Hope to see you soon.
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Review from R W (Brother of Resident) published on 19 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for taking the time to complete the review for Greenways. I will share your lovely comments with the staff. We are all looking forward to seeing you soon.
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Review from Clare O (Daughter of Resident) published on 19 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for the review you’ve submitted. I will pass your kind comments on to the team at Greenways. We are pleased to have your father with us and it’s nice to see him socialising with other residents and staff.
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Review from Susan A (Daughter of Resident) published on 18 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for taking the time to write such a nice review for Greenways. We are pleased to have your father with us and he seems to be very well settled in our home. It is always nice to see you when you are visiting. I will pass your kind comments on to our staff.
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Review from Catherine S (Daughter of Resident) published on 18 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for your nice comments. I will pass this on to our team. Your mum has settled in well and has become part of our Greenways family. It’s always nice to see family visiting her here. Hope to see you again soon.
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Review from Clive R (Brother of Resident) published on 18 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you for taking the time to review Greenways. Your brother seems to be very settled and happy with us. It is a pleasure to look after him. We strive to offer him as much independence as we can and he enjoys a variety of activities within the home. It is always nice to see you when you visit your brother and we hope to see you soon. I will pass your kind comments on to the staff at Greenways.
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Review from Paul T (Son of Resident) published on 18 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you so much for your lovely words. I will pass them to all staff at Greenways. It is a pleasure to have your father staying with us. We are happy with his continuous improvement. We hope to see you again soon.
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Review from Martin P (Friend of Resident) published on 18 April 2023
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Reply from Sylwia Fafara, Home Manager at Greenways
Thank you very much for the review and nice comments. We always strive for improvement and try to provide the best possible outcome for our residents, so your opinion is extremely important to us. I will be grateful to discuss with you any outcomes that arise from the care plan. I am looking forward to seeing you at Greenways.
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Review from Kay C (Daughter of Resident) published on 28 November 2022
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Reply from Sylwia Fafara, Home Manager at Greenways
We appreciate your kind review. At Greenways we always strive for excellence. It's nice to hear that your experience with our care home is positive. We are happy that your mother is part of our Greenways family. Looking forward to seeing you soon.
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The Review Score of 9.7 (9.741) out of 10 for Greenways is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.741 for Greenways is calculated as follows: ( (193 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 228 Ratings = 4.741
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Greenways is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Aug 2018
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Job Title: Home Manager
Joined: 2021
I joined MHA Hampton Lodge care home in 2011 as an Administrator and was promoted to Admin Manager and Regional Admin Support. After completing my Level 5 Leadership and Management in Health and Social Care qualification and winning MHA's Learning Achievement of the Year Award, I successfully applied to be Home Manager at Greenways in 2021 where I have been leading a dedicated team ever since.
My current role is amazing. I am really enjoying it and for me it’s a dream come true. Having worked in the care industry for over 20 years, I know the difference a great home can make to the quality of residents' lives and my mission is to make Greenways a home from home, where everyone feels valued and loved.
Job Title: Admin Manager
Joined: 2019
| have 12 years experience of working in the care industry and prior to MHA I worked in HR. Working as Admin Manager for Greenways is truly rewarding. I joined the Greenways family in 2019 and it's such a friendly place to work and I love getting to know all our residents and their friends and families. I have so many favourite memories but the one that comes to mind first is of the recent Christmas Craft Fair where we had live music, Mrs Claus welcoming children, and wonderful stalls.
Job Title: Maintenance
Joined: 2019
Even after working in the building industry for over 40 years, I wasn't ready to retire, so when this Maintenance role came up in 2019, I jumped at the chance to contribute my experience to a very worthwhile organisation. Over the last six years, I've made great friends with residents, their friends and families, as well as MHA colleagues. One of my favourite residents was a gentleman who I discovered grew up in the same town (Dunstable in Bedfordshire) and we even went to the same school.
Job Title: Care Assistant
Joined: 2024
I loved my work placement at Greenways so much that I joined as a permanent Care Assistant after completing my NQL Level 3 Health and Social Care qualification at Chichester College in April 2024. What I find most rewarding, is knowing that I'm contributing to the happiness of residents and their friends and families every day. I am really enjoying my role, and I am so happy I decided to take it on. My highlight so far has been dancing with residents and their visitors at the Christmas party. Dancing is my favourite hobby so I was in my element!