Greenways

227 Hawthorn Road, Bognor Regis PO21 2UW
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9.7 46 Reviews
  • Greenways, Bognor Regis
MHA Greenways is located in the seaside town of Bognor Regis. Greenways provides a homely en suite accommodation for 44 residents with residential and residential dementia care needs. As well as long term care, Greenways offers short-term stay.

Residents enjoy home cooked food, spending time in the secure, landscaped gardens and a varied activities programme which is based on their preferences - this includes visits to the garden centre and walks along the promenade at the seafront.

At Greenways, a music therapist interacts with residents through singalongs, playing simple percussion instruments and responding to musical cues in either a one-to-one or group setting.

The accommodation is designed to suit professional care standards, while carers themselves take pride in helping residents to achieve an independent lifestyle in which they feel at home and respected.

Care Provided by Greenways

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Slywia Fafara (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Greenways

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,183
    • Self-Funded Residential Dementia Care £1,335 – £1,336
  • (these prices are only a guideline, please contact Greenways to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Free parking for guests


Total of 46, showing 1-20
9.7

Greenways has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Greenways has 46 reviews.

Overall Experience

  • 33
  • 11
  • 1
  • 0
  • 1

Date Published

46
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27
Overall Experience  Overall Experience 5.0 out of 5

The care my relative receives at Greenways is excellent. The manager and her staff are kind, caring and go out of their way to help the residents. There is a real family atmosphere and the activities arranged are very varied and thoroughly enjoyed by my relative who benefits greatly from the stimulus
they provide.

Reply from Sylwia Fafara, Home Manager at Greenways

Many thanks for taking the time to complete the review for Greenways. I will share it with our team. Your Mum is an amazing person and it is great to see her happy, enjoying activities and interacting with staff and other residents. It is always nice to see you when you are visiting. Hope to see you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident at Greenways and her care is brilliant. The staff are all so kind and caring as Mum has Alzheimer's and Vascular Dementia and they look after her with dignity and compassion. As a family, we are safe in the knowledge that Mum is safe, warm and cared for.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you very much for your lovely review. I will pass your kind words on to all staff at Greenways. It is a pleasure to have your mum with us and to see her socialising with others. We are looking forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

My father is already in the Greenways Care Home and my Mother stayed there for respite care over Christmas.
The care home team are exceptionally caring and thoughtful. They clearly want to do their best for the residents and I have felt both my parents are both safe and well looked after.
Thank you
team!

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for the amazing review. I will share your kind words with our team. It was a pleasure to have both of your parents with us over Christmas. We are looking forward to seeing you at Greenways very soon.


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Overall Experience  Overall Experience 5.0 out of 5

My sister has been in this home since February 2024. It has been the best experience for her having been in a previous home for 16 months. Believe me, we can now tell how a good home runs.

Reply from Sylwia Fafara, Home Manager at Greenways

Many thanks for a lovely review. I will share it with all the team. It is a great pleasure to have your sister with us and we are happy to see you here any time. We are looking forward to seeing you soon at Greenways.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has always been well cared for and enjoys all the activities and loves the staff who look after her. I would not hesitate to recommend Greenways to anyone.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for your kind words. I will pass your great review to all colleagues. It is always a pleasure to see you at Greenways. See you soon.


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Overall Experience  Overall Experience 5.0 out of 5

I visit 3 afternoons a week. I absolutely love coming here. Helping out if I can, I will be planting daffodil bulbs this weekend with my wife. All the staff are impeccably supervised by the care home manager, always smiling and working. I have made many friends and acquaintances at the home, including
staff and indeed residents.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for such a lovely review. It is always a big pleasure to see you at Greenways. Your support for residents during activities and events is very much appreciated. I will share your very kind words with all the team at Greenways.


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Overall Experience  Overall Experience 5.0 out of 5

The 30th of September was our 57th wedding anniversary. The staff set up a table, nicely decorated in the main lounge so we could have lunch together. The meal was lovely and we were waited upon. My wife suffers from dementia and the carers dressed her in sparkly top and she looked lovely sitting in
her wheelchair. Several of the staff came and wished us well, which was appreciated. The day will remain memorable because of the love and dedication of the staff.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for the wonderful review. It was a big pleasure to organise the event for you and your lovely wife and we are happy to hear how much you have enjoyed this. We are looking forward to seeing you soon at Greenways.


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Overall Experience  Overall Experience 5.0 out of 5

I want to express my and my family's sincere gratitude for the care and attention my wife received throughout the two-year stay at Greenways before she passed away earlier this year. All our family say you and your staff couldn't have done more to support us at a very emotional time. After my wife
passed away, I asked our family what feedback I could pass on, both positive and negative, and the finest positive feedback I can give is that we couldn't find anything negative to say.
After spending many days in the home during those final 2 weeks, we saw and fully appreciated the wonderful community you have created in Greenways and how happy the residents are, and they truly feel 'at home' We were really touched by the care and commitment from many of your staff, the time they spent talking to us and the kindness they showed to my wife, The fact staff visited at the end of their shift, and days off showed how much they care, and that their work is more than just a 'job' to them.

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Overall Experience  Overall Experience 1.0 out of 5

My father broke his right leg in November. This was not picked up by MHA Greenways until I insisted on an X-ray which was not done until December, 4/5 weeks later. The care plan was not followed. The surgery was also found wanting in their response. I had to contact WSC and CQC because of this safeguarding
issue. Some of my father's clothes and personal items went missing some were torn and we handed in clothes that weren't his. His personal needs were not adequately met and lacked stimulus. The badly handled sale of another provider meant that I had no idea whether Greenways would remain open. Shortage of staff, low morale, poorly led and reluctantly decided to move him to a care home that would meet his needs. There are some wonderful staff here who are dedicated and kind but are unappreciated. The food is really good and the home is generally clean. MHA corporate organisation is only interested in taking people's money.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for taking the time to share your experience. Concerns were raised with the home and management team, and we aim to investigate and make improvements where these can be made. We wish you and your family well for the future.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over two years and in that time I have found the home and staff to be caring and supportive with her needs. They keep me informed if there are any issues and discuss with me suggested treatment plans. Where possible, Mum is consulted about her needs but as she now is suffering
from dementia, sometimes the home and myself have to make decisions for her.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you very much for your lovely review. I will pass your kind comments to all staff at Greenways. We are all looking forward to seeing you at Greenways very soon.


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Overall Experience  Overall Experience 5.0 out of 5

As a family we were blessed to have my precious nana looked after at this care home for the last ten months of her life. Nana had dementia and insulin-dependent diabetes. The staff and management at Greenways supported her in a beautiful, active and dignified way. Each member of the staff, from the
management team, care team and support staff, knew my Nana, they knew how to recognise her moods and knew exactly what she liked her life to look like. The love, care and attention to detail my nana was shown allowed me to be content in knowing she was well cared for, safe and happy. Because of her needs the team had to work with the community nursing team to provide the care she needed provided. They did this consistently and professionally.
During the last two weeks of Nana's life she received compassion and support to help her to pass in the way she wanted. As a family we were supported to be there for her in the way that was right for her and for us. I cannot recommend this home highly enough.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you so much for your kind words. It was a pleasure to have your nana with us. She was full of smiles and a delight to care for. I will pass your lovely comments to all staff members at Greenways.


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Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Greenways since 2020. I am so very pleased that I chose this care home.
It is second to none. The staff are always helpful and informative. Nothing is too much trouble for the staff.
It makes me very happy to hear my aunt always say that she is very well looked after.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you very much for such a lovely review. It is our pleasure to have your auntie with us. I will share your very kind comments with all staff at Greenways. Hope to see you soon.


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Overall Experience  Overall Experience 4.0 out of 5

The staff at Greenways always seem willing to make time to speak to residents and family whenever necessary, however busy they are. They seem to treat everyone as individuals and are conscious of the residents’ varying needs.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for taking the time to complete the review for Greenways. I will share your lovely comments with the staff. We are all looking forward to seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been settling into Greenways for the last couple of months and his social contacts have improved. The staff are friendly and attentive and his room is lovely. Following my mother's demise in a different home, my daughter was at first reluctant to visit but having got her across the threshold
she has since been back because it feels so much better here.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for the review you’ve submitted. I will pass your kind comments on to the team at Greenways. We are pleased to have your father with us and it’s nice to see him socialising with other residents and staff.


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Overall Experience  Overall Experience 5.0 out of 5

Management and care staff are friendly and caring. I have found them to be really on the ball when dealing with my dad's recent health issues which resulted in a stay in the hospital.
My dad is happy and comfortable with his new life at Greenways, which is a relief for me and our family.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for taking the time to write such a nice review for Greenways. We are pleased to have your father with us and he seems to be very well settled in our home. It is always nice to see you when you are visiting. I will pass your kind comments on to our staff.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been welcomed to this home and has settled successfully.
She is being very well looked after with due care and attention. Her medical needs have been and continue to be administered to well.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for your nice comments. I will pass this on to our team. Your mum has settled in well and has become part of our Greenways family. It’s always nice to see family visiting her here. Hope to see you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Greenways for a year now and the staff are very friendly and efficient. Activities are well organised and we are kept updated on all aspects. The staff look after his medication and his health has improved.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you for taking the time to review Greenways. Your brother seems to be very settled and happy with us. It is a pleasure to look after him. We strive to offer him as much independence as we can and he enjoys a variety of activities within the home. It is always nice to see you when you visit your brother and we hope to see you soon. I will pass your kind comments on to the staff at Greenways.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and grateful for the care my father has. Everybody is always helpful and obliging when I phone for an update on Dad’s wellbeing and health, especially the manager and my father's senior carer, I know that my father is in very caring, capable hands, and that gives me peace of mind,
knowing he is safe and very happy at Greenways

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you so much for your lovely words. I will pass them to all staff at Greenways. It is a pleasure to have your father staying with us. We are happy with his continuous improvement. We hope to see you again soon.


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Overall Experience  Overall Experience 4.0 out of 5

The carers, who as ever in a care home setting, are hard pressed, are notwithstanding this, supportive and attentive. The manager is very hardworking and is an excellent leader of the team. Whilst understanding that time is at a premium for staff, the one area which could be improved is communication
on specific actions that arise from the Care Plan for the resident e.g. progress on medical appointments and, for example, are physiotherapy exercises being administered.

Reply from Sylwia Fafara, Home Manager at Greenways

Thank you very much for the review and nice comments. We always strive for improvement and try to provide the best possible outcome for our residents, so your opinion is extremely important to us. I will be grateful to discuss with you any outcomes that arise from the care plan. I am looking forward to seeing you at Greenways.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at this home a short time but since she has been here she has improved and engages more. The communication from the home and the interaction the carers have with my mother is very good.

Reply from Sylwia Fafara, Home Manager at Greenways

We appreciate your kind review. At Greenways we always strive for excellence. It's nice to hear that your experience with our care home is positive. We are happy that your mother is part of our Greenways family. Looking forward to seeing you soon.


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Greenways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Greenways is calculated as follows: ( (193 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 228 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenways is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Requires improvement
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Sylwia

Sylwia Fafara

Job Title: Home Manager

Joined: 2021

I joined MHA Hampton Lodge care home in 2011 as an Administrator and was promoted to Admin Manager and Regional Admin Support. After completing my Level 5 Leadership and Management in Health and Social Care qualification and winning MHA's Learning Achievement of the Year Award, I successfully applied to be Home Manager at Greenways in 2021 where I have been leading a dedicated team ever since.


My current role is amazing. I am really enjoying it and for me it’s a dream come true. Having worked in the care industry for over 20 years, I know the difference a great home can make to the quality of residents' lives and my mission is to make Greenways a home from home, where everyone feels valued and loved.


Donna

Donna Connor

Job Title: Admin Manager

Joined: 2019

| have 12 years experience of working in the care industry and prior to MHA I worked in HR. Working as Admin Manager for Greenways is truly rewarding. I joined the Greenways family in 2019 and it's such a friendly place to work and I love getting to know all our residents and their friends and families. I have so many favourite memories but the one that comes to mind first is of the recent Christmas Craft Fair where we had live music, Mrs Claus welcoming children, and wonderful stalls.


Arthur

Arthur Blakemore

Job Title: Maintenance

Joined: 2019

Even after working in the building industry for over 40 years, I wasn't ready to retire, so when this Maintenance role came up in 2019, I jumped at the chance to contribute my experience to a very worthwhile organisation. Over the last six years, I've made great friends with residents, their friends and families, as well as MHA colleagues. One of my favourite residents was a gentleman who I discovered grew up in the same town (Dunstable in Bedfordshire) and we even went to the same school.


Lucy

Lucy Shortman

Job Title: Care Assistant

Joined: 2024

I loved my work placement at Greenways so much that I joined as a permanent Care Assistant after completing my NQL Level 3 Health and Social Care qualification at Chichester College in April 2024. What I find most rewarding, is knowing that I'm contributing to the happiness of residents and their friends and families every day. I am really enjoying my role, and I am so happy I decided to take it on. My highlight so far has been dancing with residents and their visitors at the Christmas party. Dancing is my favourite hobby so I was in my element!


Frequently Asked Questions about Greenways

What types of Care is Greenways registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenways provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Greenways have?

There are 44 Single Rooms.

What are the Facilities & Services at Greenways?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Greenways to the centre of Bognor Regis?

0.7 mile(s) as the crow flies, distance by road may be significantly further.