Greensleeves Care Home

15 -21 Perryfield Road, Southgate, Crawley RH11 8AA

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9.9 46 Reviews

Greensleeves Care Home, Crawley

The staff are fantastic and genuinely care for the residents

Keith M (Son of Resident)

the chef is brilliant; very friendly and the food quality and variety is exceptional.

C A (Daughter of Resident)

As soon as you walk into the home you can tell it is a happy environment

Tine S (Daughter of Resident)

Greensleeves EMI Care Home is a family run, private home located in Crawley in the county of West Sussex specialising in all types of dementia care including vascular, Parkinson's and Alzheimer's. The provision of quality care within a home from home environment is fundamental to the services the home provides. Greensleeves has a selection of en-suite rooms catering for up to 34 ladies, which can be individualised with personal furniture and memorabilia. The original Victorian house has been converted and added to in order to provide warm and welcoming surroundings including an award-winning garden.

A dedicated team of qualified carers are at hand to provide a home from home service of individual care in a safe and relaxing environment. They are trained to a high standard that includes dementia and palliative care. They are supported by a cook, activities co-ordinator, laundry and cleaning staff to maintain a clean, comfortable environment where dignity and choice are paramount. In order to enhance this they also provide a range of extra services such as liaison with other professionals, hairdressing and chiropody, entertainment, newsletters and family events.

They recognise that the changes brought on by dementia not only affect the individual but also those family members and friends who care about them too.

Having dementia is not about stopping but about re-direction.

Care Provided by Greensleeves Care Home

Primary Care Categories
Dementia
Mental Health Condition
Older Person Care
Respite Care

Care Types Provided
Dementia Residential Care
Residential Care
For a maximum of 34 Service Users
Privately Owned

Dementia Care Types
What are the different dementia care types?
Mild Dementia
Moderate Dementia

Care Offered
Alcohol Dependence (past or present)
Alzheimer's
COPD/Pulmonary Disease
Speech Impairment
Visual Impairment

Other Care Provided
Convalescent Care
Day Care
End of Life Care
Independent Living Training
Own GP if required
Palliative Care
Physiotherapy

Good to Know

Owner
Alchemy Care (Greensleeves) Ltd

Person in charge
Gary Twocock (Registered Manager)

Local Authority / Social Services
West Sussex County Council ( click for contact details)

Admission Criteria
- Female only
- Ages 65+

Room Information
- Single Rooms (34)

Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 2

Funding & Fees Guide for Greensleeves Care Home

Funding Types Accepted
Self funding (Private)
Local Authority with Top-Up
Local Authority
NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person
- Self-Funded Residential Care £1,400 – £1,700
- Self-Funded Residential Dementia Care £1,450 – £1,750
- RESPITE Self-Funded Residential Care £1,400 – £1,700
- RESPITE Self-Funded Residential Dementia Care £1,450 – £1,750
Our fees cover everything except for sundries, which include hairdressing, chiropodist and any preference items such as perfume etc.
(these prices are only a guideline, please contact Greensleeves Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops
Gardens
Lift
Near Public Transport
Own Furniture if required
Pet Friendly (or by arrangement)
Residents Internet Access
Smoking not permitted
Television point in own room
Wheelchair Access

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Review from A W (Daughter-in-law of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience

Exceptional care home.
Cleanliness 5-star.
Care of residence 5-star.
Good hygiene 5-star.
Every member of staff takes care of each member of their every need, nothing is too much. They even have an entertainment team which has many many shows, singers, pantomimes and even the zoo visits the home

with very many different animals. They have a chef and yes the food is great too.

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Review from I A (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience

My mother has had vascular dementia since 2019. In October 2023, she moved into Greensleeves Care Home. Although she has only been in their care for less than one year, I have been very impressed by the high standard of care provided to my mother. The staff are all friendly and helpful and I know Mum

enjoyed the activities in the earlier part of her stay. Her dementia got worse in the last month but the staff provided care and support until her death.

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Review from Carl S (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience

Best decision we made bringing Mum to Greensleeves. It was a long tough decision but we have watched Mum grow in health and happiness.
The care, activities, mental health, staff, food, management and communication has been top draw.
Anyone reading this review before making a decision to have a relative

come to Greensleeves, do it with confidence that they will be cared for to the highest possible.
Although Mum's dementia is declining her health and wellbeing are as high as we could hope for.

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Review from H H (Daughter of Resident) published on 4 August 2024
Submitted via Website • Report

Overall Experience

Greensleeves is a fantastic care home. The staff are lovely and there are always so many activities going on, including monthly themed events. Mum settled in here without any difficulties and has been very settled and happy ever since. Cannot recommend highly enough.

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Review from S H (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience

It’s been a difficult transition for Mum to move into care. Greensleeves is such a homely welcoming home. The staff have been wonderful doing everything they can for the family and Mum to make this difficult time be as smooth as possible. We are very grateful for all they do.

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Review from Rick K (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

My mother was a Resident at Greensleeves for over 4 years until dementia took her life recently. During her stay at Greensleeves, I observed excellent care and very caring staff. The numerous activities organised by staff are fun and have included flower arranging, colouring, live music, bingo (I often

joined in during visits), musical shows and visits from animals that can be petted. There are many smiling faces around the home, both, the residents and the staff that care for them. Where minor problems have arisen the home has engaged with the family and resolved the problem immediately (i.e. care plan amendments following illness requiring hospital treatment). All staff are friendly and approachable and I cannot thank them enough for what they did for my mum. I know her death was taken hard by many in the home. Many photographs showing activities are posted on the social media page (with permission of Residents/Family).

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Review from Keith M (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for at Greensleeves. The staff are fantastic and genuinely care for the residents. Mum has dementia and needs to do activities that stimulate her brain and these needs are provided for, she also loves the animals, dogs, llamas etc., when they visit.

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Review from S V (Sister of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience

During the past ten years, I have visited many care homes with and for friends and relatives, but Greensleeves really is the best. With a very happy, family feel and excellent, caring staff. I have lunch three times a week. Having cared for my sister for years I was very upset of her having to go into

care, but after seeing her so safe and happy and well cared for I have no worries and cannot express in words how much I enjoy my visits. Amazing.

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Review from C A (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience

Mum has been a care home resident since February 2023. The staff are exceptional; helping myself, my family (and Mum) through this challenging adjustment. She is happy, healthy and looks on the staff as friends. And the chef is brilliant; very friendly and the food quality and variety is exceptional.

The planned activities and entertainment is amazing and the dining room is themed on a regular basis stimulating the residents. Mum couldn't be in a better caring environment.

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Review from K M (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience

My mother is a resident at Greensleeves Care Home and I have only the highest praise for the care she receives on a daily basis from the home. The staff are very caring and also very attentive. It gives me great satisfaction to know my mother is being looked after so well and I would like to say a big

thank you to all at Greensleeves for doing a fantastic job.

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Review from Sue T (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience

My mum has been at Greensleeves for approx two years and has been very well cared for. She can be challenging at times and all the staff here are amazing with her. She is always clean and so is her room. When visiting, I am made to feel so welcome and nothing is too much trouble.

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Review from Tine S (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience

I could not be happier with the care, love, and respect that is shown to my mum since she became a resident at Greensleeves Care Home. As soon as you walk into the home you can tell it is a happy environment. I am so impressed with the engagement between the staff and my mum. You can tell they are genuinely

interested in her well-being and welfare. The food is first class, freshly cooked, and offered with two choices. The entertainment is fabulous and you are encouraged to come along to make new and happy memories with your loved one. Mum is settled, safe and happy, that is all I could ask for from a nursing home. Thank you!

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Review from G P (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience

Greensleeves Care Home is such a happy place. When the front doors open you are always greeted with a smiling face and as you go through the staff always say hello. The way the residents and my mother are cared for is so nice to see. Mum is enjoying the entertainment she needs a bit of persuading but

with the patience of the staff, she does enjoy it as the photos that go online prove she's having a good time.
We are just happy to know she is safe and well cared for, thank you.

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Review from Terrie M (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My mother has been in the home now for one year and is very happy and settled. The staff are amazing, they have an inordinate amount of patience, even when she is difficult and uncooperative. They keep me informed about everything and make me very welcome each week when I visit. I can now relax knowing

that she is in safe hands. It is a lovely home and I would highly recommend it to anyone.

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Review from Angela C (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience

My mum has now been at Greensleeves for 3.5 years, which is definitely home to her now. On visiting my mum weekly, she seems really happy and content and always greets me with her lovely smile, which means everything to me. The staff are amazing, always there to comfort her. The home is excellent, as

well as the food and activities. Really appreciate the care my mum receives from all the staff at this very friendly, run home.

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Review from Jeffrey B (Son of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience

Having had my mother in another care home, which was not so good, we as a family are really glad we found Greensleeves. Everyone there is helpful and kind. According to my mother, the food is very good and she seems much healthier because of this. As for activities, it's been lovely to see just how

many ways the staff at Greensleeves find to amuse and occupy the ladies.
But the main benefit for our family is knowing that our mother is in safe and caring hands.

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Review from Amanda P (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

Greensleeves exudes laughter, love and positivity. Mum has been here for two years and is so happy. There are activities every day, quiet reflective spaces and a wonderful garden.
The staff are incredible, they know each lady as an individual, their likes and dislikes, always encouraging them or just

sitting having a chat, even reading a book together. The food is delicious, my mum has special dietary restrictions which are catered for no problem.
All the staff team are very approachable from the cleaners to management and will help me and Mum with what is needed.
Knowing my mum is here is a huge relief for me. I know she is loved, cared for and the staff want to do the best for her. Mum is non-verbal now and whenever I see her she always has a big happy smile on her face, you can’t fake that kind of happiness.

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Review from Barbara S (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience

Greensleeves is the perfect care home I cannot praise it enough, from the very high level of care and respect shown to my mother to the very high standard of cleanliness. The place is spotless at all times and my mother's room is always cleaned to a high standard. The food is varied and wholesome with

lots of desserts and if Mum doesn’t want it or like it they go out of their way to find something she does, no problem at all. The activities here are plentiful and varied with something for everyone every morning and afternoon. The staff are all fantastic from the managers, cleaners, chefs, laundry, activities and carers and especially helpful throughout the pandemic was the office staff who have kept us all in the loop and made appointments for us to visit. The staff treat all the ladies with great respect and dignity and are very gentle and kind at all times. Mum has improved dramatically since she came here 18 months ago and I wouldn’t have her anywhere else. Facebook is great for updates. 5-stars!

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Review from P L (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience

My mother resided at Greensleeves Care Home after going into hospital for an initial assessment but stayed on a little longer until being hospitalised again and after another assessment, it was decided that she could return to her own home as she had improved.
Staff at Greensleeves showed kindness

and compassion throughout her stay and nothing was too much trouble. The accommodation was adequate and the chef and food choices were fabulous. There was so much entertainment for the residents and things to do every day should they wish to join in.
I cannot thank you all enough and would recommend Greensleeves to anyone.

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Review from Paul S (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

My mother has now become part of the Greensleeves family having been a resident for three years with advance dementia, she has problems with communication but this has not prevented her from being made welcome and joining in with all the daily activities. The backbone of this wonderful care home is

the quality, dedication and diligence of all the staff led by the management team which extends to all the wonderful carers, the cleaners and the catering staff who prepare excellent food with various choices and different menus each day.
The building is always clean and tidy to a high standard, we have witnessed the building improvements that have occurred, obviously, the impact of the last two years has prevented some of the planned works from going ahead, although this I am sure will be back on track soon.
The dedication of all the staff has been amazing over the past two years in the most challenging times.
I simply can't praise and recommend this unique women-only care home.

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Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Outstanding

Caring
Outstanding
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (4)

Mary Johnston

Job Title: Care Manager

Joined: 2022

Hello, my name is Mary and I have been in the care sector since 1984. I worked in various sectors such as mental health, learning disability, elderly, acquired brain injury and neurological disorders. I joined Greensleeves in May 2022 and I am now the Registered Manager of the home.

What sets Greensleeves apart for me is that it is not just a care home, it is a home from home where our ladies are enabled to live the lives they choose. At Greensleeves, we do not just focus on the ladies’ physical needs but also their well-being needs and this is paramount to us, this means we enable and support them to be independent and we support them to pursue occupational tasks, interests and hobbies as well as supporting them to develop new ones. We also nurture and support the ladies to develop real friendships with their peers. Coming to a care home should be about continuing on life’s journey where you maintain your independence and continue to feel enriched and fulfilled. What it should not be is being unable to do the things one liked to do prior to admission, but supported to carry on doing all the things one liked to do in the past and present. We pride ourselves in ensuring all our ladies have the most person-centred care plan and this starts the moment they make the decision to come and stay at Greensleeves. We involve not only the ladies themselves in this process but also their loved ones so we can reflect all their needs, wishes and aspirations in their care plan. We very much value our staff and want to hear what they have to say, they are critical to the effective running of the home and make a formidable team. I am very proud of all of our achievements and we as a team look forward to keeping up the high standards. I will ensure I continue to drive improvements forward so we not only strive for the best but also deliver only the best.

Gemma Chant

Job Title: Deputy Manager

Joined: 2008

I joined Greensleeves over 13 years ago and l started my career as a care assistant with the drive and dedication of management, my team and my passion for care, my career has grown and l am now a deputy manager.

I am committed to ensuring our vision is achieved by giving each resident outstanding person-centred care and ensuring that all residents are given the highest quality of care.

Our residents are involved in every step of their day and any improvements or changes we look to bring into the home to ensure they are involved in every aspect of their lives.

I strive to be supportive and to develop my teams to ensure our vision is achieved and each staff member feels part of the Greensleeves family, trying to ensure that their ideas, concerns and points of view are always heard and acted upon to be able to achieve a team of people fully involved their workplace.

While we have achieved and introduced many new ways of working and ideas, one of my most proudest achievements is the development of my leadership skills and being able to support the team to be one and happy when they are working at Greensleeves.

Abigail Farrar

Job Title: Deputy Manager

Joined: 2017

I joined the Greensleeves family almost 8 years ago as a carer and since then I have been promoted to deputy manager to support our residents and staff in living the highest quality of life that we can offer.

I love coming to Greensleeves and being able to see our residents living life to their fullest, being able to support them in carrying out activities and hobbies that they wish to do consoling residents and giving one-to-one if they are not having their best day.

I firmly believe that my purpose at Greensleeves is to support our residents in living their best lives and to have as much fun as possible, ensuring that they are involved in every aspect of their lives.

A lot of my day revolves around supporting the team to be able to give their best to the residents, carrying out quality audits focusing on the resident's happiness and fulfilment at home and developing new ideas and ways of working.

So far, one of the greatest achievements I have put in place at Greensleeves is Namaste care, which has been a real success for those who live with advanced dementia, offering them an activity that is almost one-to-one and attuned to supporting them in feeling relaxed and calm through massages, sensory activities, their favourite food and drink and supporting them in feeling comforted and relaxed.

Marcos Oliveira

Job Title: Head Chef

Joined: 2019

My name is Marcos Oliveira, and I am from Brazil. I am 43 years old. I began working at Greensleeves in June 2019 with a very basic level of English. I am grateful to James and Declan for giving me the opportunity to start as a kitchen assistant. I quickly developed a passion for working in the kitchen, and within six months, I progressed to cooking.

What I truly enjoy about working at Greensleeves is witnessing the happiness and joy of our clients when they receive the service they deserve, delivered with passion and love. Hearing their compliments about well-cooked and beautifully presented food and desserts is incredibly rewarding. It makes us feel proud of the work we do here.

Frequently Asked Questions about Greensleeves Care Home

What types of Care is Greensleeves Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greensleeves Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greensleeves Care Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Greensleeves Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greensleeves Care Home to the centre of Crawley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Greensleeves Care Home

Care Provided by Greensleeves Care Home

Good to Know

Funding & Fees Guide for Greensleeves Care Home

Facilities

Greensleeves Care Home Reviews (46)

Overview of Review Score