Greensleeves Care Home

15 -21 Perryfield Road, Southgate, Crawley RH11 8AA
Submit a Review
9.9 46 Reviews
  • Greensleeves Care Home, Crawley
Greensleeves EMI Care Home is a family run, private home located in Crawley in the county of West Sussex specialising in all types of dementia care including vascular, Parkinson's and Alzheimer's. The provision of quality care within a home from home environment is fundamental to the services the home provides. Greensleeves has a selection of en-suite rooms catering for up to 34 ladies, which can be individualised with personal furniture and memorabilia. The original Victorian house has been converted and added to in order to provide warm and welcoming surroundings including an award-winning garden.

A dedicated team of qualified carers are at hand to provide a home from home service of individual care in a safe and relaxing environment. They are trained to a high standard that includes dementia and palliative care. They are supported by a cook, activities co-ordinator, laundry and cleaning staff to maintain a clean, comfortable environment where dignity and choice are paramount. In order to enhance this they also provide a range of extra services such as liaison with other professionals, hairdressing and chiropody, entertainment, newsletters and family events.

They recognise that the changes brought on by dementia not only affect the individual but also those family members and friends who care about them too.

Having dementia is not about stopping but about re-direction.

Show Greensleeves Care Home on the Map

Care Provided by Greensleeves Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Alchemy Care (Greensleeves) Ltd
  • Person in charge
  • Gary Twocock (Registered Manager)
  • Admission Criteria
    • Female only
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Greensleeves Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,700
    • Self-Funded Residential Dementia Care £1,450 – £1,750
    • RESPITE Self-Funded Residential Care £1,400 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,750

  • Our fees cover everything except for sundries, which include hairdressing, chiropodist and any preference items such as perfume etc.
  • (these prices are only a guideline, please contact Greensleeves Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Greensleeves Care Home Reviews (46)

Total of 46, showing 21-40
9.9

Greensleeves Care Home has a Review Score of 9.9 (9.874) out of 10, based on 10 reviews in the last 2 years. Over all time Greensleeves Care Home has 46 reviews.

Overall Experience

  • 37
  • 9
  • 0
  • 0
  • 0

Date Published

46
2
5
10
36

Review from Andrew W (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in 2008 and in the Thirteen years in the care of the management and staff it became her second home, some of the staff still working there to this day. Over the years the improvement to the facilities and the activities provided have been of the highest standard, the memorable
Summer and Christmas parties and numerous other activities to engage and stimulate the ladies. The openness and inclusion by management and staff are unrivalled. At the age of 98, my mother was hospitalised and it was deemed fit that she enter a Nursing home but much to my relief, the staff were adamant that they could provide the care she needed and so she was able to spend her final days back at her home with what became her second family. I cannot praise them highly enough for the help and support given over the years and would highly recommend Greensleeves to any future residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy C (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home in March and talking to the manager, we were immediately impressed by the warm welcome and friendliness of all the staff, the homely atmosphere and cleanliness. The staff nursed Mum through Coronavirus, caring not only for Mum but supporting and keeping her family updated. We were
so thrilled to learn of all the activities, both in and out of the home. Unfortunately, due to Covid-19, certain activities can't take place, for instance, a day trip to the seaside was planned but was told they held a beach party outside in the garden area which was enjoyed by all. On seeing Mum's room for the first time when restrictions had eased a little, I was so impressed. The room has been decorated and furnished beautifully and is absolutely spotless. A socially distanced lunch to celebrate Mum's 91st birthday was arranged for my two sisters and I. It was held in the garden area. The manager and staff made us so welcome. The lunch was delicious and we enjoyed a truly memorable experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara W (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greensleeves is one of those rare things - a nearly perfect care home. Mum has been treated as one of the family from day one, has made friends easily and the care she has received is exemplory. With daily activities and entertainments, but times of quiet too she is settled and very much at home. The
team work tirelessly to ensure that they know the requirements of each lady, and meet those needs with genuine love and care, and always with a smile. There are links with the local community, outings and a wonderful garden to send time in during the sunny days. Family members are invited to participate in the "Family Forum" meetings which are always informative and show first hand how much thought is given to the care and wellbeing of all the ladies. Diet and nutrition are always given much thought, and meals are always well presented. Dementia is a terrible thing, but I believe if Mum could have chosen her own care this would have been it. Thank you every one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Friend of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend on mine in the home for the past few years and I can not recommend the home enough.
Since my friend joined Greensleeves she has come so far and really improved since her move from home!
She gets involved in all the day-to-day activities and is now eating far better than
she was at home.
Amazing home and will always recommend to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve H (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement my mother has made since going to Greensleeves is significant. From the outset you got the impression that they want the best life the residents can achieve. The managers and staff alike all care for the residents as if they are family. I can't speak highly enough of the efforts Greensleeves
have gone to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ali S (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greensleeves is Mum’s home, and she couldn’t be in a better, safer environment, and that really means everything to us as her family. These are such terribly difficult times and to have peace of mind that Mum is receiving the very best care for both her mental and physical health is priceless, and we
can never repay or express our gratitude adequately. I am a nurse myself, and in my career have reached a board-level position at a major teaching hospital. I have to say that the care and compassion that the whole Greensleeves team gave us is outstanding and second to none. This is a truly really amazing home and a rarity in my experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Greensleeves at the end of November 2019, coming from a different residential home. I cannot believe the difference in her since she has been there; she is so much happier and healthier. She does not want for anything and you can see she really enjoys it at Greensleeves! (It is like
having a piece of my old Mum back).
Greensleeves keeps me updated on any changes to her health/well-being. The home is always clean and tidy, and the staff always friendly and welcoming! There is a sense of caring from 1-2-1 group exercises and events, all of which keep the residents involved!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer P (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate all the staff on their continued excellent work and care of my mum and all the residents at Greensleeves. The Christmas Party last December was outstanding. We all had a great time and all the events and activities over the Christmas period were really good. I love that
Mum's care home is run by a family, not a big chain. It really shows that the staff actually care about what they are doing and its always so friendly and welcoming. I have just completed Mum's Care Plan review and I couldn't ask for anything more. The staff are always approachable with any queries I have and always have time to help. Above all, the most important thing for me is that Mum is happy and receiving the best possible care - and I fell that she certainly is! Mum is in her 4th Year at Greensleeves now and during that time I have have seen it just get better and better. I wouldn't hesitate to recommend it.
Many thanks to you all for your continued good work and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Greensleeves Care Home I cannot praise the home enough for the excellent care my mother has received. From the quality of personal service my mum receives every day, her personal grooming, her attitude and well being has improved. The home provides daily activities to engage
with residents making it a fun place to visit your loved ones. The staff are fantastic, they really engage with the residents and make all visiting families so welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah W (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident and has been for two years. As I live in America, I am unable to visit or take care of my mum. I find this home to be clean comfortable friendly professional and caring. The staff are all great and I call every day to talk to Mum. I hear some of the interactions the staff have
with her and they are extremely patient and caring. There are often forms of entertainment from singers to exercise, some art lessons and even a Hawaiian day among a few. The home ensures my mum gets to all her medical appointments and updates me whenever she is sick or trips over her own feet which has happened. My mum has Parkinson's and with the symptoms, can be a little difficult at times but they handle her well. I am in constant contact with staff and management and they are doing a fantastic job. I am protective of my mum - she means the world to me but I feel she could not be in a better place with such constant care. I could not take as good care of her as these wonderful people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny O (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care my mother is receiving. I cannot sing it's praises highly enough. The kindness of the staff is second to none and there is constant monitoring of the residents and a really good staff ratio. The daily activities and outings are catered towards various stages of
dementia, music, crafts, exercise, quizzes etc. Menus are nutritious and closely monitored and the communication between staff and families is excellent. Doctor's concerns are relayed immediately. Spotless cleanliness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire D (Daughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the level of care and the facilities. The carers, in particular, are really caring and supportive to our Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in Greensleeves, I have enjoyed being involved in the variety of activities available, making some very close friends that also live at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony M (Son of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, 4 sons of a resident just been taken into this care home, are very impressed with the overall facilities and dedication of the staff. We feel these qualities are key to our mum's continued and ongoing care.
Improvements are currently being carried out and I'm sure will add to the excellent
care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin M (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in the home for a short period of time and has settled in fairly quickly.
This has to be attributed to the caring, considerate nature of all the staff.
Nothing seems to be too much trouble.
The residents are treated extremely well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cliff S (Husband of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To place my wife in a care home is traumatic, but Greensleeves management and staff take away the problems in a professional but homely way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at Greensleeves just over 2 years, in all that time Mum has been treated with dignity in a professional, but friendly, caring manner from all levels of staff and management. In August Mum had a chest infection, they called the doctor twice and then admitted to hospital. Mum passed away
after 3 weeks aged nearly 97 and Greensleeves kept in touch asking about her progress. I would recommend them to anyone as their care gave me that extra 2 years with Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne G (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in Greensleeves for about 19 months. She received outstanding care the whole time, and she was not an easy client.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Randall F (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a relative in a care home was a new and worrying experience, but all the staff are helpful and willing to assist in any situation that may arise. The management have been very willing to help with any aspect of my mother's care, making her stay here a very good experience and not the negative
time that I thought it might be. I would recommend Greensleeves to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara C (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greensleeves Care Home is a warm and welcoming environment, The house and rooms are very clean with fresh artificial flowers and lovely gardens. They have a varied activity programme including musical entertainment and also interact on a 1-1 basis caring for their nails and feet very well. They have
home cooked food and many tea breaks to enjoy and keep a watchful eye on fluid intake in hot weather. The staff are supportive of the resident's needs, they listen and appease their anxieties and are extremely patient. They enjoy friendly banter with the residents. Overall for peace fo mind for the relatives and loved ones it is an ideal home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Greensleeves Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Greensleeves Care Home is calculated as follows: ( (104 Excellents x 5) + (15 Goods x 4) ) ÷ 119 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greensleeves Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Mary

Mary Johnston

Job Title: Care Manager

Joined: 2022

Hello, my name is Mary and I have been in the care sector since 1984. I worked in various sectors such as mental health, learning disability, elderly, acquired brain injury and neurological disorders. I joined Greensleeves in May 2022 and I am now the Registered Manager of the home.


What sets Greensleeves apart for me is that it is not just a care home, it is a home from home where our ladies are enabled to live the lives they choose. At Greensleeves, we do not just focus on the ladies’ physical needs but also their well-being needs and this is paramount to us, this means we enable and support them to be independent and we support them to pursue occupational tasks, interests and hobbies as well as supporting them to develop new ones. We also nurture and support the ladies to develop real friendships with their peers. Coming to a care home should be about continuing on life’s journey where you maintain your independence and continue to feel enriched and fulfilled. What it should not be is being unable to do the things one liked to do prior to admission, but supported to carry on doing all the things one liked to do in the past and present. We pride ourselves in ensuring all our ladies have the most person-centred care plan and this starts the moment they make the decision to come and stay at Greensleeves. We involve not only the ladies themselves in this process but also their loved ones so we can reflect all their needs, wishes and aspirations in their care plan. We very much value our staff and want to hear what they have to say, they are critical to the effective running of the home and make a formidable team. I am very proud of all of our achievements and we as a team look forward to keeping up the high standards. I will ensure I continue to drive improvements forward so we not only strive for the best but also deliver only the best.


Gemma

Gemma Chant

Job Title: Deputy Manager

Joined: 2008

I joined Greensleeves over 13 years ago and l started my career as a care assistant with the drive and dedication of management, my team and my passion for care, my career has grown and l am now a deputy manager.


I am committed to ensuring our vision is achieved by giving each resident outstanding person-centred care and ensuring that all residents are given the highest quality of care.


Our residents are involved in every step of their day and any improvements or changes we look to bring into the home to ensure they are involved in every aspect of their lives.


I strive to be supportive and to develop my teams to ensure our vision is achieved and each staff member feels part of the Greensleeves family, trying to ensure that their ideas, concerns and points of view are always heard and acted upon to be able to achieve a team of people fully involved their workplace.


While we have achieved and introduced many new ways of working and ideas, one of my most proudest achievements is the development of my leadership skills and being able to support the team to be one and happy when they are working at Greensleeves.


Abigail

Abigail Farrar

Job Title: Deputy Manager

Joined: 2017

I joined the Greensleeves family almost 8 years ago as a carer and since then I have been promoted to deputy manager to support our residents and staff in living the highest quality of life that we can offer.


I love coming to Greensleeves and being able to see our residents living life to their fullest, being able to support them in carrying out activities and hobbies that they wish to do consoling residents and giving one-to-one if they are not having their best day.


I firmly believe that my purpose at Greensleeves is to support our residents in living their best lives and to have as much fun as possible, ensuring that they are involved in every aspect of their lives.


A lot of my day revolves around supporting the team to be able to give their best to the residents, carrying out quality audits focusing on the resident's happiness and fulfilment at home and developing new ideas and ways of working.


So far, one of the greatest achievements I have put in place at Greensleeves is Namaste care, which has been a real success for those who live with advanced dementia, offering them an activity that is almost one-to-one and attuned to supporting them in feeling relaxed and calm through massages, sensory activities, their favourite food and drink and supporting them in feeling comforted and relaxed.


Marcos

Marcos Oliveira

Job Title: Head Chef

Joined: 2019

My name is Marcos Oliveira, and I am from Brazil. I am 43 years old. I began working at Greensleeves in June 2019 with a very basic level of English. I am grateful to James and Declan for giving me the opportunity to start as a kitchen assistant. I quickly developed a passion for working in the kitchen, and within six months, I progressed to cooking.


What I truly enjoy about working at Greensleeves is witnessing the happiness and joy of our clients when they receive the service they deserve, delivered with passion and love. Hearing their compliments about well-cooked and beautifully presented food and desserts is incredibly rewarding. It makes us feel proud of the work we do here.