Green Willow Residential Home

21/23 Vicarage Lane, East Preston, Littlehampton BN16 2SP
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9.8 75 Reviews
  • Green Willow Residential Home, Littlehampton
Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea.

The home was opened in 1985 and prides itself on its high standard of care service within a homely environment.

Carers are respectful of residents from all backgrounds and cultures, care is personalised to the needs of each individual.

All 29 bedrooms at Green Willow have en suites and some have full bathrooms, each room is furnished with bespoke furniture, most rooms overlook the beautifully kept gardens through French doors, rooms are also fitted with internet, TV ports and links to the nurse call system.

The home also boasts a treatment room, 3 communal living rooms and a hairdressing suite.

Care Provided by Green Willow Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amy Lee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Green Willow Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,496 – £1,700
  • Fee rates depend on care needs and room facilities and location.


  • (these prices are only a guideline, please contact Green Willow Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Happy to have visitors at any time.


Green Willow Residential Home Reviews (75)

Total of 75, showing 1-20
9.8

Green Willow Residential Home has a Review Score of 9.8 (9.791) out of 10, based on 18 reviews in the last 2 years. Over all time Green Willow Residential Home has 75 reviews.

Overall Experience

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Date Published

75
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Overall Experience  Overall Experience 5.0 out of 5

As a daughter living a long distance away from my mother, it's a relief to know Mum is well cared for and feeling safe. It was a tricky transition to move after living independently, but staff at Green Willow were alongside her all the way, helping her to adapt and settle in. The staff are well-trained,
professional, with knowledge, skills and experience. Mum is treated kindly, with dignity and respect and given choice. She has privacy, yet offered opportunities to join in socially or take part in activities if she wants to. She's supported to participate in entertainment, yet no pressure if she wants to take time out and rest. I'm welcome at Green Willow. All staff (including Chef) are cheerful, friendly and happy in their jobs. It's a relaxed, informal 'homely' atmosphere. Living at a distance, I'm impressed by the open communication and information-sharing at Green Willow. It keeps me well-informed and it's very reassuring to feel involved in Mum's care (albeit from a distance).

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

We're so glad your Mum has settled in so well and joined our Green Willow family, we look forward to seeing you when you're next visiting!


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Overall Experience  Overall Experience 5.0 out of 5

Green Willow is a lovely small residential home set in a beautiful well-kept garden. It is well-maintained, spotlessly clean and the rooms are light and sensibly equipped.
However, it is the warmth and skills of the staff that make it outstanding. Everyone interacts positively and respectfully with
the residents. Whether they are bringing the laundry, cleaning the room, fixing things, providing personal care, administering medication or delivering food, snacks and drinks, it is clear that there is real care as well as much laughter.
The programme of activities is varied, appropriate and delightful. It caters to a wide range of interests and needs. As a family, we are so pleased that Mum is a resident at Green Willow.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you for all your support Anne, we're lucky to have you and Mum!


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Overall Experience  Overall Experience 5.0 out of 5

If only all homes for the elderly could be run so well. The staff are so caring, yet still very professional. They always put the resident's welfare and happiness first. Immaculately clean, good varied menu, daily activities.
I would recommend this home 100%.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you so much for your kind review, we can't wait to celebrate Mum's big birthday at the end of the year with you all!


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Overall Experience  Overall Experience 5.0 out of 5

My partner and I visit my grandmother at Green Willow every week with our cat. The staff are always friendly and accommodating. The residential room is always clean and tidy. The food always looks good and healthy. They have a good range of activities. The last time I visited they were in the lounge
watercolour painting. We are always offered tea and cake when we visit and the staff are always careful not to let our cat out of my grandmother's room when we visit! My grandmother is well looked after, she always looks well and healthy. She recently moved rooms and that was handled really well. She has a newly decorated room with extra space and windows which she seems pleased about. Thank you to all the staff at Green Willow for taking great care of my grandmother.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

We love having you and your cat visit and that they even have their own door sign! Thank you for the kind review.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad are residents at Green Willow and they are really happy there.
I find all of the staff there absolutely brilliant, so caring, so helpful and looking after Mum and Dad really well.
They keep us really well informed about any issues and are always very approachable and helpful with any
of my issues and questions.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

We absolutely adore having your parents reside with us, there was not a dry eye in the home when they were reunited!


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful. They take great care of my mother, with tremendous patience and encouragement to enable her to keep doing what she can. When she gets anxious or confused they calm her down and make her feel safe.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you for your kind words and the support you give us. Mum is always having us laughing!


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Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, friendly, kind and patient to my mum. It has a lovely garden, that my mother loves. They provide entertainment both mornings and afternoons and even take the residents out occasionally. My mother can't see well or hear well and her mobility is bad. Her room is kept very clean
and comfortable. She is happy there. She doesn't have to join in with the entertainment if she doesn't want to. All the staff are very caring and helpful. My mum is a Pescatarium and they cater for her diet. The food is lovely. Home-made cakes at tea. I am very glad I found a home for her and they had a room for her. The staff keep you informed if there is any health problem with her and I can't praise the place more highly. The home doesn't smell, except for lovely food sometimes. It is in a nice quiet location and is pleasing to the eye. As I say I can't praise it enough.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you so much for your lovely review Claire, we love having your Mum as part of our family here at Green Willow!


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Overall Experience  Overall Experience 4.0 out of 5

The team at Green Willow enabled my mother who has significant mobility issues and visual impairment to attend the wake of a dear friend. It was important to my mother to be able to say ‘goodbye’ to her friend and to once more meet her friend’s family and friends. Green Willow arranged specialist transportation,
ensured she was prepared on time and welcomed her home on her return. Green Willow provides stimulating activities and trips routinely but this was bespoke and very much appreciated.

Reply from Amy-Louise Lee, Manager at Green Willow Residential Home

Thank you for your lovely review, we love having your mum and we're so pleased she was able to make it to say goodbye to her dear friend.


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Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the three care staff who made me so welcome when I came to visit my stepmother recently. They were very attentive when they served us lunch in the lovely sunny lounge. I also had a chat with your chef who kindly gave me the recipe for the delicious meatballs! I really enjoyed my
day. There is always a happy atmosphere when I visit Green Willow and the staff are friendly and approachable whenever I have a query. I feel reassured that my stepmother is well cared for and has a variety of activities to enjoy during the day.

Reply from Amy-Louise Lee, Manager at Green Willow Residential Home

Your stepmother is a joy to look after, we’re so glad you also enjoy the delicious home-cooked meals and we could help with recipes also!


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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff for the care and attention that they give my father who is suffering from dementia. They are patient and caring, looking after him and making him as comfortable as possible. There are always activities on offer. The food is good and plentiful. There is a lovely garden with a
huge fish pond for the residents. I can relax knowing he is in good hands.

Reply from Tiffany Molloy, Business Administrator at Green Willow Residential Home

Thank you so much for your kind words, we love having your dad here!


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Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt has been at Green Willow for nearly two years and I can see she is well looked after. Lots of activities and trips out make a huge difference to her well-being.
All of the staff are wonderful and really do care about the residents. She is so happy there.
Well done Green Willow!

Reply from Amy-Louise Lee, Manager at Green Willow Residential Home

Thank you so much, we love looking after your aunt as much as she loves ice-cream!


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Overall Experience  Overall Experience 5.0 out of 5

Dad has resided at Green Willow for many years now. Having spent time researching the local area and other homes, Green Willow was by far the nicest, cleanest and friendliest. The staff can't do enough to help, no matter what the issue. Every month has a fun packed activity calendar. So glad we chose
Green Willow for Dad.

Reply from Tiffany Molloy, Business Administrator at Green Willow Residential Home

Thank you so much for your lovely words! We love having Dad with us!


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Overall Experience  Overall Experience 4.0 out of 5

My mother very quickly settled into her new surroundings. A full range of activities keep her entertained and the menu more than satisfies her appetite. Her room is comfortable and well appointed. All of the staff are very friendly.

Reply from Tiffany Molloy, Business Administrator at Green Willow Residential Home

Thank you so much for your kind words, we love having your mum with us and getting involved with all the activities!


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Overall Experience  Overall Experience 4.0 out of 5

I have found Green Willow Residential Home to be a very good residential home for my 95-year-old aunt. She is very happy there and she is looked after. The entertainment, in particular, is very good and keeps her interested.

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Overall Experience  Overall Experience 5.0 out of 5

Mum only agreed to go to a care home for respite care if it was to be Green Willow as she already knew of its good reputation. During what sadly turned out to be the last few remaining weeks of her life, I felt that she could not have received better care and attention from each and every one of the
lovely staff there. Mum enjoyed her time at Green Willow and her bright, clean, spacious room with a view on to the magnificent garden. My impression is that the home is very well run by an experienced, friendly team headed up by a very capable Registered Manager.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you so much for your kind words, Howard, we’re glad Mum’s remaining weeks were that of comfort and care, where she wanted to be.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are so pleasant here, nothing is too much trouble, you ask and they try to help you. Once again, learn to be patient and learn that everyone does their best, that is all you can ask. The food is well presented and it is varied and if you want extra roasties you just ask. While I was staying,
the staff gave me lovely baths which I hadn't had for many years so it was a lovely treat.

Reply from Amy-Louise Lee, Manager at Green Willow Residential Home

We loved having you stay with us, and hope you’ll have another holiday with us soon!


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Overall Experience  Overall Experience 5.0 out of 5

My aunt lived in Green Willow for three and a half years. She had a lovely bright room with lots of natural light and a nice view overlooking the wonderful garden. The garden has a fish pond in it, a vegetable patch, an outhouse and some beautiful trees and plants. The activities put on for residents
are extremely good. Living far away from my aunt meant that I didn't visit as much as I would have liked too if I had lived in Sussex. It was reassuring to see that every time my family and I visited and spoke to the staff on the phone, we were treated with respect and dignity. We all felt that my aunt was extremely well cared for. The staff are very thoughtful in updating the family with important news which made all the difference to us, given that my aunt had Alzheimer's Disease and was often unable to recall things. We honestly feel that my aunt couldn't have found a better home in her final few years. Thank you enormously for all of your support.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

We loved having your aunt with us and were delighted when she decided to return to us permanently after only returning home for one night after a brief respite period! She is greatly missed by staff and residents!


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Overall Experience  Overall Experience 5.0 out of 5

Green Willow is an exemplary residential home. My mother-in-law resides there and it really is a home from home. Caring staff who go the extra mile to look after our loved ones. Amazing activities provided and when the time comes I will be booking my room!

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

We love having your mother-in-law with us, we'll gladly book you a room!


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Overall Experience  Overall Experience 5.0 out of 5

My wife stayed for three weeks to give me respite. She said it was excellent and the staff were great. Says she was very happy there and very well looked after. Enough said really!

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

We loved having your wife stay with us whilst you enjoyed a well-deserved break, we hope to see you both again when it's needed!


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Overall Experience  Overall Experience 5.0 out of 5

Friends that are currently living at Green Willow Residential Home appear happy and contented, well cared for with a variety of activities provided each day if they so choose to join in. In-house and outdoor activities are offered and often hear about their experiences and memories made.

Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home

Thank you for being a lovely friend and neighbour to our home, we couldn't do it without your support!


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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Green Willow Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Green Willow Residential Home is calculated as follows: ( (168 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Willow Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 24 Mar 2025

We currently have a beautiful bedroom with en-suite facilities available at Green Willow. Located on the ground floor with patio doors leading the garden. Large, airy bedrooms (one double occupancy) with a view overlooking the garden are available on the upper floor which is accessed by a lift. Please give us a call to discuss availability and a viewing. Waiting list is available.


Awards / Recognitions (2)

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Meet the Team (5)

Josie

Josie Dalli

Job Title: Operations Director

I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.


I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.
I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.


The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!


Helen

Helen Haughton

Job Title: Operations Manager

Joined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager.


I started working in health & social care in 2001. When I graduated from Cardiff University with a BA Education, I initially wanted to teach but fell in love with elderly care and joined Kew Care Group in 2008 shortly after the purchase of the Home. I later achieved my Level 5 Diploma in Leadership & Management in 2013.


I was Registered Manager at Cleeve Lodge for 10 years and then handed over the reins to Risa. I left on a high though after achieving an Outstanding rating from CQC!


The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.


Amanda

Amanda Sloper

Job Title: Business Operations Manager

I have worked for Kew Care Group for 12 years. In January 2019 I was promoted to Business Operations Manger and now look after the finances in the 4 Homes within the Group. I previously worked at Cleeve Lodge initially as a Administrator, which I loved. I also got involved in the activities for the residents and enjoyed going out on outings with them. I have currently past my NVQ 3 in leadership and management. I enjoy working for Kew Care group as it has a very personal approach to staff and promotes a homely feeling in each of their Homes.


I have been married for 21 years to Gary and have two boys aged 17 and 15 years old. I enjoy family time when not working which consists of holidays, weekends away and spectating both my children playing football. I don’t particularly like football but really enjoy supporting them on the side line even if I do embarrass them sometimes not knowing the rules of the game!!!


Someone asked me, if I had a choice what would I choose in life to be Wealthy, Healthy or Happy. I chose happy because if you are always happy nothing much else matters.


Amy-Louise

Amy-Louise

Job Title: Registered Manager

Joined: 2015

Hi, I’m Amy, Manager of Green Willow a small home in West Sussex near the sea! We support residents over 65 with short stays where needed, or if daily support is required and individuals have made the hard decision to stay here permanently. We are very much an extended family to the residents and staff, we share in each other's joys and celebrations and are there through the sadder times. Our annual Jazz In the Garden festival is known widely throughout the community!


I started working at Green Willow in 2015 as a care assistant before taking on the Manager role in 2020. I grew up in a family that worked in health and social care, which supported me in undertaking my Level 5 in leadership and management.


I have two young boys, Theodore & Zachary who are 3 & 1 years old, who regularly visit the home, and join in with the many wonderful activities our home has to offer, I’m passionate about inter-generational activities and love that my children can have a positive impact on those I look after. One of my favourite quotes is “Somewhere inside all of us is the power to change the world” from the BFG - Roald Dahl, often we forget that one small interaction can change the course of someone’s entire day for the better, and is one of the many reasons I started working in care from the age of 17.


Sam

Sam

Job Title: Deputy Manager

Joined: 2013

I started at Green Willow as part of the housekeeping, before moving onto the care team and then being promoted to Team Leader focusing on care quality within the home and working my way up to Deputy Manager. I’m a caring person who’s always liked to help others. I love getting to know new things about the residents and learning new things myself. I have a son Aaron whom I’m very proud of I love going to the air arena with him. I previously trained as a hairdresser and still enjoy doing hair occasionally. My favourite quotes are: “If it’s not recorded it didn’t happen” & “There’s no I in team”.


Frequently Asked Questions about Green Willow Residential Home

What types of Care is Green Willow Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Green Willow Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Green Willow Residential Home have?

There are 27 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Green Willow Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Willow Residential Home to the centre of Littlehampton?

2.4 mile(s) as the crow flies, distance by road may be significantly further.