The staff are well-trained, professional, with knowledge, skills and experience.
H K (Daughter of Resident)
If only all homes for the elderly could be run so well. The staff are so caring
Becky B (Daughter of Resident)
My Mum and Dad are residents at Green Willow and they are really happy there
Kevin B (Son of Resident)
Fee rates depend on care needs and room facilities and location.
Happy to have visitors at any time.
Green Willow Residential Home has a Review Score of 9.8 (9.791) out of 10, based on 18 reviews in the last 2 years. Over all time Green Willow Residential Home has 75 reviews.
Review from H K (Daughter of Resident) published on 29 January 2025
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We're so glad your Mum has settled in so well and joined our Green Willow family, we look forward to seeing you when you're next visiting!
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Review from Anne R (Daughter of Resident) published on 1 November 2024
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you for all your support Anne, we're lucky to have you and Mum!
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Review from Becky B (Daughter of Resident) published on 25 October 2024
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you so much for your kind review, we can't wait to celebrate Mum's big birthday at the end of the year with you all!
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Review from Tatyana B (Granddaughter of Resident) published on 23 October 2024
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We love having you and your cat visit and that they even have their own door sign! Thank you for the kind review.
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Review from Kevin B (Son of Resident) published on 22 October 2024
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We absolutely adore having your parents reside with us, there was not a dry eye in the home when they were reunited!
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Review from L C (Daughter of Resident) published on 22 October 2024
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you for your kind words and the support you give us. Mum is always having us laughing!
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Review from Claire P (Daughter of Resident) published on 21 October 2024
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you so much for your lovely review Claire, we love having your Mum as part of our family here at Green Willow!
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Review from O T (Daughter of Resident) published on 22 May 2024
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Reply from Amy-Louise Lee, Manager at Green Willow Residential Home
Thank you for your lovely review, we love having your mum and we're so pleased she was able to make it to say goodbye to her dear friend.
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Review from D W (Stepdaughter of Resident) published on 8 March 2024
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Reply from Amy-Louise Lee, Manager at Green Willow Residential Home
Your stepmother is a joy to look after, we’re so glad you also enjoy the delicious home-cooked meals and we could help with recipes also!
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Review from S H (Daughter of Resident) published on 4 December 2023
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Reply from Tiffany Molloy, Business Administrator at Green Willow Residential Home
Thank you so much for your kind words, we love having your dad here!
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Review from Laura C (Niece of Resident) published on 13 November 2023
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Reply from Amy-Louise Lee, Manager at Green Willow Residential Home
Thank you so much, we love looking after your aunt as much as she loves ice-cream!
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Review from Matt N (Son of Resident) published on 19 October 2023
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Reply from Tiffany Molloy, Business Administrator at Green Willow Residential Home
Thank you so much for your lovely words! We love having Dad with us!
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Review from P W (Son of Resident) published on 19 October 2023
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Reply from Tiffany Molloy, Business Administrator at Green Willow Residential Home
Thank you so much for your kind words, we love having your mum with us and getting involved with all the activities!
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Review from Linda W (Niece of Resident) published on 18 July 2023
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Review from Howard C (Son of Resident) published on 5 July 2023
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you so much for your kind words, Howard, we’re glad Mum’s remaining weeks were that of comfort and care, where she wanted to be.
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Review from Irene B (Respite Resident) published on 22 June 2023
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Reply from Amy-Louise Lee, Manager at Green Willow Residential Home
We loved having you stay with us, and hope you’ll have another holiday with us soon!
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Review from Sarah G (Niece of Resident) published on 21 June 2023
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Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home
We loved having your aunt with us and were delighted when she decided to return to us permanently after only returning home for one night after a brief respite period! She is greatly missed by staff and residents!
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Review from Cathryn F (Daughter-in-law of Resident) published on 21 May 2023
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We love having your mother-in-law with us, we'll gladly book you a room!
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Review from Anthony P (Husband of Resident) published on 19 January 2023
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We loved having your wife stay with us whilst you enjoyed a well-deserved break, we hope to see you both again when it's needed!
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Review from Lucy H (Friend of Resident) published on 7 October 2022
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Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you for being a lovely friend and neighbour to our home, we couldn't do it without your support!
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The Review Score of 9.8 (9.791) out of 10 for Green Willow Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.791 for Green Willow Residential Home is calculated as follows: ( (168 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.791
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Green Willow Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Mar 2025
We currently have a beautiful bedroom with en-suite facilities available at Green Willow. Located on the ground floor with patio doors leading the garden. Large, airy bedrooms (one double occupancy) with a view overlooking the garden are available on the upper floor which is accessed by a lift. Please give us a call to discuss availability and a viewing. Waiting list is available.
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Job Title: Operations Director
I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.
I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.
I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.
The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!
Job Title: Operations Manager
Joined: 2008
I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager.
I started working in health & social care in 2001. When I graduated from Cardiff University with a BA Education, I initially wanted to teach but fell in love with elderly care and joined Kew Care Group in 2008 shortly after the purchase of the Home. I later achieved my Level 5 Diploma in Leadership & Management in 2013.
I was Registered Manager at Cleeve Lodge for 10 years and then handed over the reins to Risa. I left on a high though after achieving an Outstanding rating from CQC!
The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.
Job Title: Business Operations Manager
I have worked for Kew Care Group for 12 years. In January 2019 I was promoted to Business Operations Manger and now look after the finances in the 4 Homes within the Group. I previously worked at Cleeve Lodge initially as a Administrator, which I loved. I also got involved in the activities for the residents and enjoyed going out on outings with them. I have currently past my NVQ 3 in leadership and management. I enjoy working for Kew Care group as it has a very personal approach to staff and promotes a homely feeling in each of their Homes.
I have been married for 21 years to Gary and have two boys aged 17 and 15 years old. I enjoy family time when not working which consists of holidays, weekends away and spectating both my children playing football. I don’t particularly like football but really enjoy supporting them on the side line even if I do embarrass them sometimes not knowing the rules of the game!!!
Someone asked me, if I had a choice what would I choose in life to be Wealthy, Healthy or Happy. I chose happy because if you are always happy nothing much else matters.
Job Title: Registered Manager
Joined: 2015
Hi, I’m Amy, Manager of Green Willow a small home in West Sussex near the sea! We support residents over 65 with short stays where needed, or if daily support is required and individuals have made the hard decision to stay here permanently. We are very much an extended family to the residents and staff, we share in each other's joys and celebrations and are there through the sadder times. Our annual Jazz In the Garden festival is known widely throughout the community!
I started working at Green Willow in 2015 as a care assistant before taking on the Manager role in 2020. I grew up in a family that worked in health and social care, which supported me in undertaking my Level 5 in leadership and management.
I have two young boys, Theodore & Zachary who are 3 & 1 years old, who regularly visit the home, and join in with the many wonderful activities our home has to offer, I’m passionate about inter-generational activities and love that my children can have a positive impact on those I look after. One of my favourite quotes is “Somewhere inside all of us is the power to change the world” from the BFG - Roald Dahl, often we forget that one small interaction can change the course of someone’s entire day for the better, and is one of the many reasons I started working in care from the age of 17.
Job Title: Deputy Manager
Joined: 2013
I started at Green Willow as part of the housekeeping, before moving onto the care team and then being promoted to Team Leader focusing on care quality within the home and working my way up to Deputy Manager. I’m a caring person who’s always liked to help others. I love getting to know new things about the residents and learning new things myself. I have a son Aaron whom I’m very proud of I love going to the air arena with him. I previously trained as a hairdresser and still enjoy doing hair occasionally. My favourite quotes are: “If it’s not recorded it didn’t happen” & “There’s no I in team”.