Green Willow Residential Home

21/23 Vicarage Lane, East Preston, Littlehampton BN16 2SP
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9.8 75 Reviews
  • Green Willow Residential Home, Littlehampton
Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea.

The home was opened in 1985 and prides itself on its high standard of care service within a homely environment.

Carers are respectful of residents from all backgrounds and cultures, care is personalised to the needs of each individual.

All 29 bedrooms at Green Willow have en suites and some have full bathrooms, each room is furnished with bespoke furniture, most rooms overlook the beautifully kept gardens through French doors, rooms are also fitted with internet, TV ports and links to the nurse call system.

The home also boasts a treatment room, 3 communal living rooms and a hairdressing suite.

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Care Provided by Green Willow Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amy Lee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Green Willow Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,496 – £1,700

  • Fee rates depend on care needs and room facilities and location.
  • (these prices are only a guideline, please contact Green Willow Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Happy to have visitors at any time.


Green Willow Residential Home Reviews (75)

Total of 75, showing 21-40
9.8

Green Willow Residential Home has a Review Score of 9.8 (9.791) out of 10, based on 18 reviews in the last 2 years. Over all time Green Willow Residential Home has 75 reviews.

Overall Experience

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Date Published

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Review from Michael W (Relative of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a relative resident at Green Willow Residential Home. We have visits to the home at irregular times. We have always found the home in all aspects excellent.

Reply from Josie Dalli, Director at Green Willow Residential Home

Thank you for your review, it helps other people looking at care homes so much to have reviews like yours. And our staff really appreciate the feedback too.


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Review from F C (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Green Willow Residential Home in August 2021 during the pandemic, but we were allowed into her room which helped enormously in settling her in. She had a few ups and downs at the beginning due to her condition but the Green Willow Team have always been very accommodating and we have found
them very responsive to any requests. Mum is now much more settled and is enjoying some of the (many) activities on offer. It's lovely seeing her interact with other residents after being on her own for so long. The home is light and airy with two nice lounges, a separate dining room serving lovely meals and the whole home is surrounded by fantastic gardens which are easily accessible to mum and other residents. Would definitely recommend giving Green Willow Residential Home a try!

Reply from Josie Dalli, Director at Green Willow Residential Home

Thanks so much for your lovely review, we will pass it on to the staff who work so hard. We love having your Mum, thank you for lending her to us!
Best wishes.


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Review from Zena A (Relative of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t say enough about Green Willow. My aunt has received great care and made lovely relationships with residents and care staff. Wonderful food, care home well presented, beautiful gardens and a full programme of activities. Thank you.

Reply from Amy-Louise Lee, Manager at Green Willow Residential Home

Thank you so much, we love having your aunt here with us, especially her colourful hats!


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Review from Lynne B (Friend of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Willow Residential Home provides such a wonderful experience for my friends. There are activities every day if they wish to partake and visits to surrounding areas in their minibus to keep them connected to the places they love. Such a caring environment.

Reply from Amy-Louise Lee, Manager at Green Willow Residential Home

We love having your "church girls" and are so glad they can start coming out into the community again. We hope to see you at our Jazz In The Garden this week!


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Review from Sarah M (Daughter-in-law of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just seen wonderful photos of your Jubilee celebrations. Absolutely wonderful how you celebrate with the residents and organise such fun things to do. This happens every week as well from tasting afternoons to making crowns and of course fitness fun and games.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

Thank you so much for your support, we're all worn out from a weekend of celebrating Her Majesty!


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Review from J M (Respite Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Willow Residential Home is a brilliant care home, the staff will go above
and beyond to help you. The food is amazing.
I couldn’t fault it in any way. It is the only care home I would go to when and if I need to.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

We loved having you stay, we hope to see you for your next holiday!


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Review from Margaret G (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Green Willow for our 100-year-old mother as it had a family feel and wasn't too big. The rooms open out onto the garden. My mother has settled in well and joins in the many activities. The staff are very caring and are good with communications. My mother enjoys the meals.

Reply from Josie Dalli, Director at Green Willow Residential Home

Thank you for the lovely review; we love having your mother, and feedback like this is so motivating for staff. Best wishes.


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Review from Andrew K (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been fabulous since my mother moved there just before Christmas. The communication has been fantastic both specifically related to mum and on issues affecting all residents. Most recently the introduction of a 'pod' to enable visits was done speedily and the process to use it really easy
- covid safe and every step clearly laid out. The staff are really friendly, professional and willing to help to make things as easy as possible. It all gives me confidence in the care mum is getting - backed up by what she tells me!

Reply from Amy-Louise Lee, Manager at Green Willow Residential Home

Thank you for taking the time to leave a review. It is so helpful for other families looking into care for the first time. We are so pleased the pod visits are easy and are providing comfort to residents and families. Many thanks.


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Review from Paul F (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.

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Review from S M (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very satisfied with my mother's stay at the home and with the care she received. It was disappointing that she had to wait four days before her telephone was connected, (she hasn't got a mobile) and a few days before the remote control for the TV was found, especially as she was in self-isolation.
My mother did say that the picture was poor.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

We're pleased to hear you mum's stay was satisfactory, as explained at the time of assessment the week your mother was due to come into Green Willow our maintenance was on annual leave causing a delay in a personal landline. However, the mobiles around the home are available 24/7 for residents to use and families to call to maintain those links with friends/family and the community.


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Review from Barbara B (Respite Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I was very pleased and content during my two-week stay, even though I was in self-isolation. The room was comfortable with a very nice outlook, although the bathroom was rather small, not being helped by a small pile of PPE to be collected. The catering was very enjoyable, but on occasion,
there was a long wait for a cup of tea. The carers were very amiable, especially during the night. I was disappointed not to see any members of the management during my stay.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

Thank you so much for this review we are so glad you enjoyed your stay. Due to guidelines, we have to follow protocols during an isolation period regarding PPE which means this will remain in the room until the end of the day to minimise contact and risk of transmission although we understand this can be annoying!


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Review from Hilary E (Daughter-in-law of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a superb residential home. During the years my mother-in-law lived there, Green Willow provided fantastic care. They were wonderful during the lockdown and facilitated my frequent phone calls to her, including callbacks each time she fell asleep and dropped the phone! Sadly, she died in September,
but peacefully and surrounded by staff who loved her and whom she loved too. When she passed on her way to her funeral, many staff and residents who were able, came out onto the street to pay their respects. Green Willow is wonderful, and staff really do go the extra mile. Many, many thanks to them for caring for this amazing 98-year-old woman, helping me to retain contact even though I live many miles away and giving me peace of mind that she was in safe, kind and loving hands.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

Thank you for this lovely review, the home is not the same without our Londoner singing her cockney rhymes, she is greatly missed by all!


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Review from Marion W (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and step mum have been residents at Green Willow for two and a half years now, and have been looked after extremely well in all that time. I have been so impressed with the excellent quality of care and kindness that they have been shown and the concern for their wellbeing during this latest
pandemic. I love the way the staff have been creative in thinking of great activities to do at this time. I wouldn't hesitate in recommending Green Willow to anyone who may be looking for a residential home that has a family feel and is warm and friendly, and not too big or institutional.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

Thank you for your kind words, we love having your dad and step mum with us.


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Review from Wendy L (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted you to know how wonderfully Green Willow are - their staff have been so caring and reassuring to my mum and step-father during the last 9 months. They have been really concerned about my diagnosis and chemo treatment in January and of course naturally very anxious about Covid. But this
home has been so reassuring for both of them and for myself and my partner. They have kept us in touch with the lovely photos they put on Facebook so regularly - of them felt I must write now - as it was my parents 32nd Wedding Anniversary yesterday and the staff excelled themselves in planning and executing a truly special day for them. This made me so happy as I cannot travel to see them at present and when I spoke to them today they were so very thrilled about 'their special day'. Nothing is too much trouble for the staff - they have such caring and empathetic staff - even when my mum can be difficult. I would recommend this home to anyone considering it.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

Thank you so much for this lovely review, we are counting down to when you'll be able to visit again and we know Mum can't wait to be reunited with you!


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Review from Susan S (Daughter-in-law of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law have been residents at Green Willow for about 2 and a half years. They were both reluctant to give up their independence and enter the care system but after a slightly rocky start from my mother-in-law, they settled very quickly. Green Willow staff are amazing! They always go the extra
mile to make the residents feel like they are part of a family. The resident's families are always welcomed as part of the Green Willow family and when we visit they know us by name. The staff do everything in their power to make this a home from home. Just recently it was my parents-in-law’s wedding anniversary. The staff arranged to get a meal from their favourite local restaurant and set up a private table to make them feel special. They included all the family by sending us all photos of the day so that even during COVID-19 restrictions we could share the celebration. We have been so happy that our loved ones are well cared for and would recommend Green Willow.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

Thank you so much for this lovely review, we're so glad we were able to share their special day with them and you!


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Review from Steve W (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home environment and care regime suit my mother's tastes and needs. All the care staff and management are very professional, and they do a great job of making people feel at home and secure. I am particularly impressed about the way that the home is managing my mother's medication regime and how
good they have been in keeping an eye out for anything brewing. It is very airy and clean around the home, and mum has a lovely room with a door opening out onto the garden. Mum seems pretty happy with the food - particularly the Sunday Roast! At this difficult time, they are all doing a brilliant job keeping everyone safe and going the extra mile to keep people entertained and cared for.

Reply from Amy-Louise Lee, Deputy Manager at Green Willow Residential Home

Thank you so much for leaving a review of Green Willow, we have loved having your mother reside with us over the last year. We are so glad she enjoys all that Green Willow has to offer.


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Review from J C (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chose Green Willow for its scale (31 rooms). It is small enough to feel homely for my father. The service feels personal and the team is great: positive, caring and patient. The quality of food is very good: varied and interesting, well-chosen for the residents. The activities organiser manages a good
range of events daily, something for everyone. My experience with Green Willow, on behalf of my father, has been reassuring throughout.

Reply from Bernadette Allfrey, Registered Manager at Green Willow Residential Home

Thank you for your lovely review and your continued support. Your father is a delight, such a gentleman.


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Review from J G (Son of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoughtful, caring and kind. I asked my father yesterday if he was all right where he was and he said he liked it and didn't want to be anywhere else. (He'd been reluctant to move out of sheltered accommodation after a very bad fall). The food is good, the rooms are clean, there's always something on
for him to do! Very pleased.

Reply from Bernadette Allfrey, Registered Manager at Green Willow Residential Home

Thank you so much for taking the time to write such lovely comments. It is a pleasure to share your father's latter years with him and thank you for your continued support.


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Review from Melanie C (Granddaughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa transferred to Green Willows following a period of rehabilitation. I found all the staff were very friendly, kind and very caring. All had good communication skills, passionate about their jobs and always willing to help where they could.
I'm very happy with the care he received and couldn't
thank the staff enough.

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Review from Charles K (Nephew of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to visit my aunt very often due to the distance between Green Willow and my home. I am very delighted and impressed with the standard of care and attention that she is given by all the staff, in particular, recently when she was ill I was informed and kept up to date with her condition and
medication and the result of her medical appointments. It was very clear that she was being very well looked after, engaged with and given caring attention and she always sings the praises of the staff whenever I visit.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Green Willow Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Green Willow Residential Home is calculated as follows: ( (168 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Willow Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 24 Mar 2025

We currently have a beautiful bedroom with en-suite facilities available at Green Willow. Located on the ground floor with patio doors leading the garden. Large, airy bedrooms (one double occupancy) with a view overlooking the garden are available on the upper floor which is accessed by a lift. Please give us a call to discuss availability and a viewing. Waiting list is available.


Awards / Recognitions (2)

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Meet the Team (5)

Josie

Josie Dalli

Job Title: Operations Director

I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.


I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.
I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.


The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!


Helen

Helen Haughton

Job Title: Operations Manager

Joined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager.


I started working in health & social care in 2001. When I graduated from Cardiff University with a BA Education, I initially wanted to teach but fell in love with elderly care and joined Kew Care Group in 2008 shortly after the purchase of the Home. I later achieved my Level 5 Diploma in Leadership & Management in 2013.


I was Registered Manager at Cleeve Lodge for 10 years and then handed over the reins to Risa. I left on a high though after achieving an Outstanding rating from CQC!


The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.


Amanda

Amanda Sloper

Job Title: Business Operations Manager

I have worked for Kew Care Group for 12 years. In January 2019 I was promoted to Business Operations Manger and now look after the finances in the 4 Homes within the Group. I previously worked at Cleeve Lodge initially as a Administrator, which I loved. I also got involved in the activities for the residents and enjoyed going out on outings with them. I have currently past my NVQ 3 in leadership and management. I enjoy working for Kew Care group as it has a very personal approach to staff and promotes a homely feeling in each of their Homes.


I have been married for 21 years to Gary and have two boys aged 17 and 15 years old. I enjoy family time when not working which consists of holidays, weekends away and spectating both my children playing football. I don’t particularly like football but really enjoy supporting them on the side line even if I do embarrass them sometimes not knowing the rules of the game!!!


Someone asked me, if I had a choice what would I choose in life to be Wealthy, Healthy or Happy. I chose happy because if you are always happy nothing much else matters.


Amy-Louise

Amy-Louise

Job Title: Registered Manager

Joined: 2015

Hi, I’m Amy, Manager of Green Willow a small home in West Sussex near the sea! We support residents over 65 with short stays where needed, or if daily support is required and individuals have made the hard decision to stay here permanently. We are very much an extended family to the residents and staff, we share in each other's joys and celebrations and are there through the sadder times. Our annual Jazz In the Garden festival is known widely throughout the community!


I started working at Green Willow in 2015 as a care assistant before taking on the Manager role in 2020. I grew up in a family that worked in health and social care, which supported me in undertaking my Level 5 in leadership and management.


I have two young boys, Theodore & Zachary who are 3 & 1 years old, who regularly visit the home, and join in with the many wonderful activities our home has to offer, I’m passionate about inter-generational activities and love that my children can have a positive impact on those I look after. One of my favourite quotes is “Somewhere inside all of us is the power to change the world” from the BFG - Roald Dahl, often we forget that one small interaction can change the course of someone’s entire day for the better, and is one of the many reasons I started working in care from the age of 17.


Sam

Sam

Job Title: Deputy Manager

Joined: 2013

I started at Green Willow as part of the housekeeping, before moving onto the care team and then being promoted to Team Leader focusing on care quality within the home and working my way up to Deputy Manager. I’m a caring person who’s always liked to help others. I love getting to know new things about the residents and learning new things myself. I have a son Aaron whom I’m very proud of I love going to the air arena with him. I previously trained as a hairdresser and still enjoy doing hair occasionally. My favourite quotes are: “If it’s not recorded it didn’t happen” & “There’s no I in team”.