Green Willow Residential Home

21/23 Vicarage Lane, East Preston, Littlehampton BN16 2SP
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9.8 75 Reviews
  • Green Willow Residential Home, Littlehampton
Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea.

The home was opened in 1985 and prides itself on its high standard of care service within a homely environment.

Carers are respectful of residents from all backgrounds and cultures, care is personalised to the needs of each individual.

All 29 bedrooms at Green Willow have en suites and some have full bathrooms, each room is furnished with bespoke furniture, most rooms overlook the beautifully kept gardens through French doors, rooms are also fitted with internet, TV ports and links to the nurse call system.

The home also boasts a treatment room, 3 communal living rooms and a hairdressing suite.

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Care Provided by Green Willow Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amy Lee (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Green Willow Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,496 – £1,700

  • Fee rates depend on care needs and room facilities and location.
  • (these prices are only a guideline, please contact Green Willow Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Happy to have visitors at any time.


Green Willow Residential Home Reviews (75)

Total of 75, showing 61-75
9.8

Green Willow Residential Home has a Review Score of 9.8 (9.791) out of 10, based on 18 reviews in the last 2 years. Over all time Green Willow Residential Home has 75 reviews.

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Review from Jade W (Relative of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Willow is a fantastic home. Out of the 33 I visited, this was by far the best suited to my grandmother. Relaxed, kind, home cooked food, great staff and a fantastic manager. Everything runs "ship shape". The rooms are pleasant and the facilities excellent for the space. This really is a tip-top
home.

Reply from Josie Dalli, Director at Green Willow Residential Home

Thank you for your lovely review. We value our brilliant staff team who provide such a great service.


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Review from D L (Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week as a respite resident in Green Willow and I would recommend it highly.
The staff were excellent displaying great patience and kindness to all the residents.
My room was very pleasant, looking out on a lovely garden. The food was second to none.

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Review from David W (Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a 'home inspection', I was accepted for a trial week at Green Willow. A menu, list of activities and financial arrangements okay'ed I was greeted happily and conducted to a very suitable room. All staff knew who I was and every effort was made to ensure that I was escorted to the dining room and
introduced to table companions.


Everyone was helpful and willing - just a 'new boy' would want, I extended my stay for another week to get a greater depth of general feeling. In spite of contracting a cough/cold bug (which was quickly attended to by a doctor with medication) meant that my stay was more enjoyable than anticipated. I now know where to find a comfortable and very caring environment.


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Review from P W (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff at this care home for providing a caring and compassionate service and for ensuring that my father retained his dignity, even during all final days.

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Review from Jo P (Daughter of Resident) published on 8 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was reluctant to make the move to a care home but quickly came to absolutely love the care she received here. The staff were consistently professional but loving and always interested in mum. She felt safe and looked after and part of the group. The staff always kept us informed about Mum's
needs and we could pop in at any time and there was always a warm welcome. Her safety and her physical and emotional well-being were always important to the staff and that meant we could all relax and just enjoy her enjoying her surroundings. The garden was wonderful - and for a gardener like her, that was so important. She liked to joke and everyone would joke with her. The activities were well supported and organised. There was just a lovely, homely atmosphere, and, as much as it could be, it felt like home from home. So thank you for giving her a wonderful closing chapter.

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Review from Ann C (Friend of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 15 months, we have visited the above care home, every single week to see a resident, who is a very close friend. We are always welcomed with tea and homemade cake, after ann 30-mile journey.
Nothing is too much trouble for the staff, who are all extremely nice. There's entertainment going
on in the home several times a week for the residents, and we feel our friend could not be in a better place.

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Review from Helen S (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known Green Willow for four years - residents are treated with respect and dignity. Family and friends are welcomed warmly. All staff are friendly, yet very professional and do everything they can to make residents feel comfortable and at ease. The grounds and gardens are really delightful, together
with an outstanding programme of events and activities. I would certainly recommend a visit to Green Willow to fully appreciate all that is has to offer.

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Review from Audrey D (Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here for ten days following a full replacement knee operation. I have been looked after well by an attentive, cheerful and willing care team, contributing to a good early recovery programme. I have been extremely comfortable and happy with the service here.

Reply from Kara Morally, admin&IT at Green Willow Residential Home

We are very happy to hear that you enjoyed your stay at Green Willow and appreciate your positive feedback.


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Review from Glenys H (Niece of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been an excellent home for my aunt for over 2 years, until her death on 28 February 2016. Although she had dementia she was able to enter into activities and was generally respected and cared for by all the staff. The manager was particularly helpful in welcoming her back to the home after
a spell in hospital. She was able 'to come home to die'. The food was exceptional and my aunt really did love being there and counted it as her home.

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Review from Malcolm H (Nephew of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was resident at Green Willow until she recently and sadly passed away. This was her home and she was very happy during her stay for just over 2 years. All the staff were very caring and were always there to look after residents in a friendly and supportive way. Overall very satisfied with our
experience of Green Willow. Thank you to all.

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Review from Elaine S (Daughter of Resident) published on 30 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending this gem of a residential care home where my father lives. The staff are kind, compassionate and highly competent. Green Willow is a delightful place in which to live, with lovely gardens, plenty of activities to engage with, if wished and it is where my father is
very happy. From living a relatively independent life there, my father has now to rely on an intense level of care and this is done not only with high efficiency, but with dignity and empathy. I cannot praise everyone there highly enough.

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Review from G A (Resident) published on 28 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very very good - no complaints with the staff. We are treated as an individual. I recommend anyone to come and live here, you will be happy and cared for. I could not speak highly enough about Green Willow.

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Review from Yvonee M (Daughter of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home. My mother and all the other residents are cared for in a friendly yet professional manner. No matter when you visit the home and my mother are immaculate, clean clothes and (always hers) clean room not smell at all. Warm, bright and welcoming. Choice of food always freshly cooed.
Visitors warmly welcomed.

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Review from Trevor (Son of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Green Willow Residential Home is what an amazing, caring, place to be a resident. Nothing is too much trouble for the staff. She regularly gets lots of visitors especially the staff. Always making sure all her needs are taken care of. My mother always looks immaculate and her room is
always beautifully clean. Even the food is of a very high quality giving them a choice if they don't like something. We can't recommend this home high enough.

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Review from Susan G (Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were always attentive and very caring. Always time for a chat. Attentive to my needs especially the kitchen staff and my food.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Green Willow Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Green Willow Residential Home is calculated as follows: ( (168 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 211 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Green Willow Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 24 Mar 2025

We currently have a beautiful bedroom with en-suite facilities available at Green Willow. Located on the ground floor with patio doors leading the garden. Large, airy bedrooms (one double occupancy) with a view overlooking the garden are available on the upper floor which is accessed by a lift. Please give us a call to discuss availability and a viewing. Waiting list is available.


Awards / Recognitions (2)

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Meet the Team (5)

Josie

Josie Dalli

Job Title: Operations Director

I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.


I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.
I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.


The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!


Helen

Helen Haughton

Job Title: Operations Manager

Joined: 2008

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager.


I started working in health & social care in 2001. When I graduated from Cardiff University with a BA Education, I initially wanted to teach but fell in love with elderly care and joined Kew Care Group in 2008 shortly after the purchase of the Home. I later achieved my Level 5 Diploma in Leadership & Management in 2013.


I was Registered Manager at Cleeve Lodge for 10 years and then handed over the reins to Risa. I left on a high though after achieving an Outstanding rating from CQC!


The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.


Amanda

Amanda Sloper

Job Title: Business Operations Manager

I have worked for Kew Care Group for 12 years. In January 2019 I was promoted to Business Operations Manger and now look after the finances in the 4 Homes within the Group. I previously worked at Cleeve Lodge initially as a Administrator, which I loved. I also got involved in the activities for the residents and enjoyed going out on outings with them. I have currently past my NVQ 3 in leadership and management. I enjoy working for Kew Care group as it has a very personal approach to staff and promotes a homely feeling in each of their Homes.


I have been married for 21 years to Gary and have two boys aged 17 and 15 years old. I enjoy family time when not working which consists of holidays, weekends away and spectating both my children playing football. I don’t particularly like football but really enjoy supporting them on the side line even if I do embarrass them sometimes not knowing the rules of the game!!!


Someone asked me, if I had a choice what would I choose in life to be Wealthy, Healthy or Happy. I chose happy because if you are always happy nothing much else matters.


Amy-Louise

Amy-Louise

Job Title: Registered Manager

Joined: 2015

Hi, I’m Amy, Manager of Green Willow a small home in West Sussex near the sea! We support residents over 65 with short stays where needed, or if daily support is required and individuals have made the hard decision to stay here permanently. We are very much an extended family to the residents and staff, we share in each other's joys and celebrations and are there through the sadder times. Our annual Jazz In the Garden festival is known widely throughout the community!


I started working at Green Willow in 2015 as a care assistant before taking on the Manager role in 2020. I grew up in a family that worked in health and social care, which supported me in undertaking my Level 5 in leadership and management.


I have two young boys, Theodore & Zachary who are 3 & 1 years old, who regularly visit the home, and join in with the many wonderful activities our home has to offer, I’m passionate about inter-generational activities and love that my children can have a positive impact on those I look after. One of my favourite quotes is “Somewhere inside all of us is the power to change the world” from the BFG - Roald Dahl, often we forget that one small interaction can change the course of someone’s entire day for the better, and is one of the many reasons I started working in care from the age of 17.


Sam

Sam

Job Title: Deputy Manager

Joined: 2013

I started at Green Willow as part of the housekeeping, before moving onto the care team and then being promoted to Team Leader focusing on care quality within the home and working my way up to Deputy Manager. I’m a caring person who’s always liked to help others. I love getting to know new things about the residents and learning new things myself. I have a son Aaron whom I’m very proud of I love going to the air arena with him. I previously trained as a hairdresser and still enjoy doing hair occasionally. My favourite quotes are: “If it’s not recorded it didn’t happen” & “There’s no I in team”.