Heaton House

20/22 Reigate Road, Worthing BN11 5NF
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9.9 32 Reviews
  • Heaton House, Worthing
Heaton House is a CQC Outstanding (November 2019) rated small dementia care home located in West Worthing. The home offers high-quality specialist residential care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment.

It is unable to provide care for older people with aggressive behaviours.

The home offers single and double rooms (for husbands and wives to share), all with en-suite facilities, along with two spacious lounge areas, a pleasant dining room and an enclosed mature garden with an array of garden furniture to enjoy those summer days.

All meals are freshly prepared on a daily basis and there is a four-week menu to choose from. Special diets can be catered for. Suggestions to enhance menus are always welcome.

Birthdays and Anniversaries are celebrated - any excuse for a 'party and cake'.

A wide range of activities are available on a regular basis including crafts, quizzes, entertainers, flower arranging, gentle exercises, reminiscence therapies and days out - to name but a few. They also have a beach hut at Goring - close to Sea Lane Cafe for Relatives and Residents to use.
They have close links with their local church - offering Holy Communion in the Home and the local children's nursery who visit regularly and interact with Residents. Pets are welcome to visit and they do have a visiting Pat A Dog.

The dedicated staff are given regular training to ensure quality care and support are given 24 hours a day, 365 days a year. Many staff have achieved Diplomas in Care.

Please look at their CQC report for further inspection information about their Outstanding rating.

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Care Provided by Heaton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Mr & Mrs C Neil-Smith
  • Person in charge
  • Sally Neil-Smith and Sue Lamb (Registered Manager)
  • Admission Criteria
    • Assessment and Trial Period
    • Ages 60+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Heaton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,575
  • (these prices are only a guideline, please contact Heaton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Heaton House loves having visitors and operates an open visiting policy.
    Lunch can be provided with 1 days notice.
    FOLLOWING all current Government Guidelines for Covid Pandemic


  • Parking

  • There is free parking available on the surrounding streets.


Heaton House Reviews (32)

Total of 32, showing 21-32
9.9

Heaton House has a Review Score of 9.9 (9.881) out of 10, based on 19 reviews in the last 2 years. Over all time Heaton House has 32 reviews.

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Review from Peter S (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Heaton House for over six years. She has fairly advanced dementia and understands with difficulty without the wonderful care and attention she needs and receives from everyone at Heaton House she would not have any quality of life. She is looked after in such a way that
gives me great comfort whenever I visit her, which is on a weekly basis.

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Review from P W (Niece of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely comfortable and welcoming home. My aunt is beautifully cared for. The staff are kind and affectionate towards her and she seems (and says she is) very happy. Her family are kept in touch with any changes in her health and we are updated frequently with any news regarding my aunt or the
home.

Reply from Sally Neil-Smith, Owner RMA at Heaton House

Thank you very much for your positive review - we are very pleased we are meeting your expectations.


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Review from C W (Niece of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Heaton House for 5 years now. Right from the start, she felt happy and secure here. She is very well cared for and we are always made welcome when we visit. She enjoys the activities very much. I am very glad that we chose Heaton House.

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Review from Diana T (Friend of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entering this home is of excellence! Colourful, clean, sweet smelling, welcoming and kindly. Smiles from staff of all levels. As one of a singing group, on our third visit, every time we come it is the same quality standard. I arrange our 'bookings' and am always welcomed on the phone, clear questions
and information each time. Thank you for making it so easy to work with you. My long term friend is resident and looks lovely, beautifully cared for/presented. It is a joy to visit her. I am so happy that she is in such a good home, atmosphere and surroundings.

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Review from Jomie G (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff at Heaton House for providing such kind and gentle care for my mother. Thank you.

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Review from S P (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Heaton House for six months. Such a relief to find this small, friendly, caring, clean home. With the emphasis on 'home'. There is a family atmosphere. Welcoming staff, have good training and are supportive of each other, the residents and family members. There are regular activities
including some with children from a local nursery. Nourishing meals are cooked on site and there is often a lovely smell of freshly baked cakes. Our mother is happy, stimulated, settled and safe. She is treated with dignity as staff meet her needs. I give thanks for their dedication and would recommend Heaton House. p.s., We all enjoy being able to use the well-stocked beach hut.

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Review from Angela H (Cousin of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in care for approximately 4 years, the last 15 months at Heaton House. She was previously at another home also ran by the same proprietor but moved here as her dementia deteriorated. She settled very quickly and has received excellent care at Heaton House throughout her stay. The
staff are very friendly, always a warm welcome, offer lovely homemade cakes with tea or coffee. The home is clean and tidy. The patients are encouraged to do a variety of activities if they are able to participate.
I have no hesitation in recommending this care home.

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Review from Gordon W (Son of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heaton House is a fantastic care home. Mum has been a resident since Sept 2016. The manageress and the team do a brilliant job at keeping a friendly, warm and inviting atmosphere. It has a great location with the Beach and Seafront a short walk away, and a busy parade of shops just around the corner
to pop into. It is very well presented and feels more like a nice hotel inside. Highly recommended.

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Review from Thomas S (Husband of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any part of Heaton House.

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Review from Daphne S (Resident) assisted by family/friend published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like it here, it feels like a safe environment. I like how loving the home is, I get on well with the staff. I enjoy the meal times and feel well fed, I feel like this is a better place for me. I am able to enjoy my independence. I like my bedroom, it's very spacious and I enjoy the entertainment
and the company of the staff.

Reply from Sue Lamb, Registered Manager at Heaton House

We are very pleased that Daphne feels safe and enjoys staying in her new home. We always promote independence and it is great that Daphne feels that she has retained her independence.


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Review from J H (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run and organised, with friendly and attentive staff who try hard to make life as enjoyable as possible for the residents.
The garden is lovely and my only criticism would be that the staff do not encourage the residents to go out to enjoy the fresh air and sunshine in the garden.

Reply from Sue Lamb, Registered Manager at Heaton House

Residents are encouraged to use the garden when weather permits. We have a wide range of garden furniture and outdoor activities for our residents to enjoy. We have a raised flower bed for our avid gardeners to cultivate and enjoy - our local children's nursery visit the home during different seasons of the year to assist with seasonal planting. We often have morning coffee and afternoon tea in the garden.


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Review from Mrs K (Friend of Resident) published on 14 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heaton House is a lovely place that feels like a proper home the minute you walk in. There is always something going on and every time I have visited I receive a warm welcome, a lovely cup of tea and music and laughter can be heard. I've not had a meal there but the smells from the kitchen are divine
too. The staff seem a close-knit team and the owner is always available to answer any questions.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Heaton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Heaton House is calculated as follows: ( (200 Excellents x 5) + (27 Goods x 4) ) ÷ 227 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heaton House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Sally

Sally Neil-Smith

Job Title: Owner / Registered Manager

Joined: 1974

I have over 40 years experience providing award winning Residential Care for people over the age of 60 years. In my career I have owned up to 4 care homes in Worthing - but now own just the one - Heaton House.
Heaton House is OUTSTANDING with CQC our inspection authority. I am extremely proud of staff and low staff turnover rates and have had many staff working with me for over 10 years. I set great importance on the personal interests and choices of the residents and their relatives. We never forget this is their Home first.


I enjoy regularly networking in and around Worthing and am always looking for more contacts to keep Heaton House at the forefront of peoples minds when care is needed for a loved one or advice for planning future care.


Sue

Sue Lamb

Job Title: Registered Manager

Joined: 1991

Sue is a highly respected care professional with over 30 years' experience in the industry. She continually works to introduce the latest innovations, thinking and training to her care team and her knowledge is second to none.