Heathfield (Horsham) Ltd

88 Hurst Road, Horsham RH12 2DX
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9.7 39 Reviews
  • Heathfield (Horsham) Ltd, Horsham
Heathfield (Horsham) Ltd offers a relaxing homely residential environment for older adults with care needs, available for permanent and respite stays. Well located for nearby amenities such as the Town and Horsham Park, their aim is to provide a safe, comfortable home where friends and family are always welcome and where residents are able to remain fully independent.

The home has a lounge for socialising, together with an air-conditioned conservatory with an activities area for daily arts and crafts or a puzzle and board game. A walled garden with pleasant seating areas, while modern care equipment such as assisted bathing facilities also adds to customer satisfaction.

Regular outings and entertainment are organised as part of the service, with an active lifestyle crucial to the home's long-term aims.

A full laundry service is provided without extra charge and a newspaper delivery service exists for residents who wish to buy newspapers or magazines. Services such as chiropody and hairdressing are available on a regular basis on the premises. Shopping is carried out on a monthly basis for residents should they require it.

An additional feature is short-stay rooms for those requiring full board and care for a short period only. This would benefit persons currently cared for in their own home, requiring a short break or considering moving to a home, but want a trial visit.

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Care Provided by Heathfield (Horsham) Ltd

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Heathfield (Horsham) Ltd
  • Person in charge
  • Gloria Ruiz (Interim Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Heathfield (Horsham) Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £938 – £1,106
    • RESPITE Self-Funded Residential Care £1,038 – £1,206

  • The cost of care does not include hairdresser visits (on site) chiropodist visits (on site) any shopping requirements which we can purchase on your behalf .
  • (these prices are only a guideline, please contact Heathfield (Horsham) Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome into the home, a warm friendly environment where families and friends can stop by any time


  • Parking

  • The home has a small, limited car park at the front of the building


Heathfield (Horsham) Ltd Reviews (39)

Total of 39, showing 1-20
9.7

Heathfield (Horsham) Ltd has a Review Score of 9.7 (9.709) out of 10, based on 19 reviews in the last 2 years. Over all time Heathfield (Horsham) Ltd has 39 reviews.

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Review from Mark W (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in here a few months ago and our experience has been very positive. Staff are kind and helpful, also low turnover which is important. Room is small but has everything Mum needs. Food generally good and there is an option of eating in room if required.
Building is older than some so has limitations
like narrow corridors and older bathrooms but nothing that detracts from care.
Overall very happy and feel Mum is in a safe environment.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

We thank you for the feedback and appreciate your comments about our home. We are pleased that she feels safe and cared for.


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Review from P C (Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They do their best to make you feel at home.

Reply from Sharon Hamilton, General Manager at Heathfield (Horsham) Ltd

Thank you for the feedback and we are glad to hear that our staff make you feel at home here at Heathfield.


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Review from Vanessa W (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has said every time I have visited how kind everyone is. She has felt very safe and well looked after. I have found all the staff to be very welcoming every time I have been to Heathfield and they have shown how caring they are by wasting no time in calling the GP when they were concerned
about her.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you very much for spending the time leaving us a review and for the kind words about our home. We appreciate this feedback!


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Review from Linda H (Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a resident I have settled in well. I like the majority of residents and staff. The home provides a selection of activities such as film club or Scrabble. As well as having a lovely garden to enjoy.

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Review from Elizabeth G (Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly a good atmosphere if a trifle rushed, always hurried. I do appreciate carers have a lot to get through, so time is important. One staff member is particularly good, also the lounge and sun room are quite tastefully done and welcoming. I'm 93 now and feel quite safe.

Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for your for your review, your feedback is important to us as it helps us to look at areas and make the necessary improvements.


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Review from H B (Daughter-in-law of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Heathfield for 18 months, moving in from her own home at the age of 95. Such a big change for her but the staff and mainly the management were outstanding. Their patience in helping her each day to feel at home and comfortable in her new surroundings made things for her
and us so much easier. With regret, all parties feel now is the time for Mum to go into a nursing home. This will be a very sad day for her, also my husband and I but we cannot thank the home enough for all they have done for her and we would highly recommend Heathfield to any family who needs support with their loved ones.

Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for the lovely review, it is much appreciated.


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Review from Gary R (Son of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been admitted for two weeks of respite care with a view to permanent residency. She has been assessed by Heathfield during this time and has settled in surprisingly well. We are very impressed by the care and consideration provided by all the staff and very much hope she will be able to
stay as long as possible.

Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for your lovely response, I am pleased that your mum has decided to become a permanent resident.


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Review from Joan P (Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all, as all of the staff are most helpful. The food is very good. I like to ask for small portions as I don't like to leave any food at all. I love to walk in the fresh air a few times a day - weather permitting.

Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for your lovely review. The management is in the process of revamping planned activities. I will speak to our chefs to ensure that you receive the portion size of meals that suites you.


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Review from G M (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for all the staff. They are kind and caring.
It's a home-from-home with only 35 residents.
My mum is very happy and settled quickly. And as Heathfield is a charitable trust it's good value and the money goes into caring for its residents.
We could not recommend more highly.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your feedback, your supportive and kind comments are much appreciated.


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Review from P G (Sister of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield is a beautiful care home which is very pleasant to visit. Always spotlessly clean does not smell. The food is plentiful and well-presented. The staff are all very caring and polite and helpful.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your kind words about our home, we are grateful for your feedback.


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Review from Stephen H (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father always spoke so highly of all the colleagues, from the management team, carers, and catering colleagues. I would agree wholeheartedly, our father was looked after in a very caring, but unassuming way, as we were when we visited him, nothing was too much trouble.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Your feedback is much appreciated, thank you for the very kind words.


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Review from Joy C (Friend of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the sole carer for my friend who moved into Heathfield four years ago. I confidently know she is well looked after and all her needs are met. I am fully informed of any changes and circumstances that may involve her. The staff are always welcoming and have time to listen to any concerns that may
arise.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback and kind words about our home.


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Review from Alison H (Niece of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt became a resident of Horsham Heathfield after a spell in hospital and unable to live independently. She has settled well there. She reports the staff are friendly and nothing too much trouble.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback. We are always looking to improve our experience for our residents and your ratings help us to act on this.


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Review from M H (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after. She has specific needs which are met by the staff. She has her ups and downs. The staff recognise and react accordingly. The room is always spotlessly clean and her ensuite bathroom. The whole house is well maintained and access using the stair lift is good.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback. We are always looking to improve our experience for our residents and your ratings help us to act on this.


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Review from T S (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Convenient access times. Staff are available to ask questions about the care of my mother. Food and hygiene are good.
All staff very friendly and helpful when needed.
Only point of dissatisfaction is that clothes we have brought in I have had to sew names into, but I was repeatedly advised that there
should be tags for clothing for each resident's room.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your feedback, this is valuable in helping us improve our services. We are sorry to hear about the experience with our tagging system, we will ensure this is dealt with immediately. Our apologies for any distress this may have caused you.


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Review from Raymond H (Brother of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Heathfield for over a year now, after suffering a stroke. He has nothing but praise for the care he has received right from the beginning. He tells me that the staff are very caring and that the chef always produces excellent meals. The staff are welcoming when we visit
and the home feels friendly and beautifully kept. Communication is good and I am always kept well informed about my brother's health. I would definitely recommend this care home. It is well run and it is reassuring to know that it is run on a not-for-profit basis, with excellent management.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you very much for your lovely feedback. It is very valuable to all staff as these kind of words boost staff moral.


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Review from Jan S (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield is quite a small care home and therefore the staff know the residents well. The staff are friendly and very caring and always happy to spend time with the residents and chat. They are quick to spot any health issues and act upon them. The food is of good quality and menus vary with a good
choice of meals each day. The standard of cleanliness is high and there always seems to be a cleaner working throughout the day. Activities are arranged on weekdays varying from musicians from outside, films, crafts, chair exercises etc. Residents always appear well looked after and well dressed.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback and kind words about our home, your time to complete a review is appreciated.


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Review from Angela C (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care and commitment to all the residents. A wonderful team runs Heathfield and I have never had any worries about any issues I may have raised as everything is acted upon straight away with always full information passed to me. I would recommend Heathfield without reservation.
Everyone is wonderful.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback and kind words about our home.


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Review from Margaret S (Daughter-in-law of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law was very happy during her week respite stay, the staff were all welcoming and friendly.
It gave as peace of mind while away on holiday.
She was able to have her hair done and the option of joining in with activities.
She would be happy to stay there again.

Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for the kind words about our home. We are grateful for this feedback!


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Review from J W (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home was comfortable and staff were caring. Food was plentiful, appropriate and very good. My mother was on respite for about four weeks with a view to becoming a permanent resident. Unfortunately, my mother's health deteriorated and communication with the family was not good. Management assumed my
mother was showing signs of dementia; in fact her heart was failing and she had periods of delirium. Despite requests for my mother to be seen by her GP, this did not happen and she ended up going to A&E, she was admitted and sadly died. This may have been inevitable but better understanding of her condition and better communication with her GP and family would have helped.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Heathfield (Horsham) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Heathfield (Horsham) Ltd is calculated as follows: ( (166 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 223 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathfield (Horsham) Ltd is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Rachel Hyttner

Job Title: Registered Care Manager

Joined: 2024

Rachel joined the team in August 2024 and brings with her a wealth of experience within the Care sector.


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Sharon Hamilton

Job Title: General Manager

Joined: 2023

Sharon joined Heathfield in June 2023 after many years working in both private healthcare and the NHS as a senior manager.


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Kirsty Ryan

Job Title: Business Manager

Joined: 2014

Kirsty joined the team in 2014 and is responsible for Finance, Contracts and administration at Heathfield


Frequently Asked Questions about Heathfield (Horsham) Ltd

What types of Care is Heathfield (Horsham) Ltd registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathfield (Horsham) Ltd provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heathfield (Horsham) Ltd have?

There are 36 Single Rooms.

What are the Facilities & Services at Heathfield (Horsham) Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathfield (Horsham) Ltd to the centre of Horsham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.