The Heathers

162 - 164 Salvington Road, Durrington, Worthing BN13 2JU
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9.1 56 Reviews
  • The Heathers, Worthing
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Care Provided by The Heathers

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karin Eccles (Manager)
  • Admission Criteria
    • Pre admission assessment to determine admission
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Last Refurbishment: 2011

Funding & Fees Guide for The Heathers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £900
  • (these prices are only a guideline, please contact The Heathers to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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The Heathers Reviews (56)

Total of 56, showing 21-40
9.1

The Heathers has a Review Score of 9.1 (9.057) out of 10, based on 6 reviews in the last 2 years. Over all time The Heathers has 56 reviews.

Overall Experience

  • 24
  • 23
  • 6
  • 0
  • 3

Date Published

56
0
0
6
50

Review from Jan H (Daughter of Resident) published on 26 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not an easy character, and when she went to live at The Heathers about eighteen months ago, I was worried about how the staff would cope with her.
I needed not have been concerned because they have been absolutely amazing. Mum was admitted to hospital recently, and a member of staff went
out of their way to visit, care for, and comfort my mum, even taking her favourite dessert.
All the staff have been considerate and empathetic when often they were met with a frustrated, grumpy old lady. I live a long way away and can't get down as much as I would like to, but I feel reassured to know that she has such lovely patient people looking after her. She calls The Heathers "home" which is absolutely what it is.
Thank you from the bottom of my heart.

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Review from R T (Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been at The Heather for 6 weeks and I find the staff hardworking and friendly.

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Review from Janet F (Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all pleasant and helpful and kind. The room is nice but I find the traffic very busy and noisy even through the night.

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Review from Michael H (Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant nursing home. Excellent food. Looked after me very well. Comfortable bed.

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Review from Mary W (Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxed

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Review from Barbara T (Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food is good.

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Review from Betty H (Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food.
Clean home.

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Review from J M (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my time at The Heathers. The entertainment has been really enjoyable. The staff have bene so helpful to me.

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Review from Maureen Sybil G (Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff pleasant and cheerful.

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Review from Mary f (Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything up to scratch.

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Review from B W (Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff friendly and helpful. Food enjoyable. Did not have a chair for visitors.

Reply from Lara Swan, Area Manager at The Heathers

Thank you for your feedback will let the team know the comments and ensure a chair for visitors in the room.


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Review from D M (Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally very good - perhaps would have liked an en-suite bathroom.

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Review from P T (Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful.

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Review from E G (Respite Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed it all.

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Review from G C (Sister-in-law of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful. All staff are very pleasant and willing to help. Visited one afternoon when they had an activity in the lounge and it was so lovely for the residents.

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Review from W C (Resident) assisted by family/friend published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was at The Heathers for a week's respite care. Staff were excellent but overstretched, in the mornings in particular. Food was disappointing.

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Review from Ronald P (Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is good.

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Review from Evelyn P (Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy.

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Review from Royston B (Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very friendly and the food provided has been excellent.

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Review from Marjorie L (Resident) assisted by family/friend published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All are very friendly and most helpful.

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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for The Heathers is calculated as follows: ( (33 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for The Heathers is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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