The Heathers

162 - 164 Salvington Road, Durrington, Worthing BN13 2JU
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9.1 56 Reviews
  • The Heathers, Worthing
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Care Provided by The Heathers

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karin Eccles (Manager)
  • Admission Criteria
    • Pre admission assessment to determine admission
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Last Refurbishment: 2011

Funding & Fees Guide for The Heathers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £900
  • (these prices are only a guideline, please contact The Heathers to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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The Heathers Reviews (56)

Total of 56, showing 41-56
9.1

The Heathers has a Review Score of 9.1 (9.057) out of 10, based on 6 reviews in the last 2 years. Over all time The Heathers has 56 reviews.

Overall Experience

  • 24
  • 23
  • 6
  • 0
  • 3

Date Published

56
0
0
6
50

Review from John D (Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff helpful and cheerful with a solicitous manner. I was offered, though did not need, walking, bathing and toilet facilities.

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Review from Tui C (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very caring and understanding. Always have time for you despite being so busy.

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Review from Jeanette P (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here two days.

Reply from Lara Swan, Area Manager at The Heathers

Thank you for your lovely feedback!!


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Review from Mark S (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being well cared for, well fed, everything is fine.

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Review from Cyril S (Respite Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathers staff are all most helpful and considerate.

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Review from Barry B (Son-in-law of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and understanding in relation to difficult father-in-law. Staff and management very helpful with everything.

Reply from Lara Swan, Area Manager at The Heathers

Thank you for your lovely comments!


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Review from Jean W (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a new experience for me as I've always looked after myself but the staff are always so helpful and willing to do anything to aid me.

Reply from Lara Swan, Area Manager at The Heathers

Thank you for the lovely feedback.


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Review from David R (Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good. Thank you all.

Reply from Lara Swan, Area Manager at The Heathers

Thank you for the lovely feedback!


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Review from P R (Friend of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was given and much help with mobility needs.
Very kind and helpful staff.

Reply from Lara Swan, Area Manager at The Heathers

Thank you for your lovely comments!


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Review from S W (Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody at The Heathers has been great. No faults whatsoever. Everybody is kind and helpful. I will miss everybody.

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Review from A S (Niece of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunty has been extremely well looked after and has improved with your excellent care.
If she needs to come again I know she would be very well looked after.

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Review from Richard W (Son of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from the first visit when we were viewing the home, we found staff friendly and helpful.
Mother was well looked after for the 12 months she stayed in The Heathers.

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Review from Maggie S (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant. Staff cheerful and helpful. Good food and plenty of drinks, welcoming any time of the day.

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Review from Ruby E (Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The stay has been very happy.

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Review from Ann C (Wife of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well cared for and receives great kindness when he has a bad day. The staff try to help him manage his pain.

Reply from Lara, Area Manager at The Heathers

I will ask the care Manager to discuss with you how we could improve our programme and I thank you for taking the time in providing positive and constructive feedback.


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Review from K B (Son of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother from another care home where we were concerned about her care. The Heathers is a vast improvement, care staff are much more caring and any problems encountered are swiftly dealt with. I have no hesitation in recommending The Heathers.

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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for The Heathers is calculated as follows: ( (33 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for The Heathers is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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