Highgrove House Care Home

32/34 Winchester Road, Worthing BN11 4DH
Submit a Review
9.7 25 Reviews
  • Highgrove House Care Home, Worthing
A quality residential care home established over 30 years with an excellent reputation locally offering personalised care for the elderly for short and long stay, day care, respite, convalescence, and rehabilitation, in a warm, friendly and luxury homely environment. it offers personal care for the elderly, frail and those with diagnosis of dementia/Alzheimer's. Most residents come to Highgrove House via personnel referrals.

Highgrove House consists of 19 bedrooms all en-suite, some with walk-in showers and bathrooms, fully furnished to the highest standards, 2 lounges, a dining area and a large conservatory that overlooks the private and established garden. Specialist bathing facilities are also provided. Many rooms with original period features.

It provides fresh daily home cooked food prepared by its chefs on site.

Family and friends are always welcome to join in with the daily activities and regular outings that are organised at the home.

Delicious and varied meals are prepared on site daily by its own chef using locally sourced ingredients and are tailored to suit individual requirements.

Highgrove House was rated "Good" in all categories by CQC in 2018.

Show Highgrove House Care Home on the Map

Care Provided by Highgrove House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Lisher (Registered Manager)
  • Admission Criteria
    • All residents assessed for care needs before admission
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Highgrove House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,420 – £1,420
  • (these prices are only a guideline, please contact Highgrove House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Available on site


Highgrove House Care Home Reviews (25)

Total of 25, showing 1-20
9.7

Highgrove House Care Home has a Review Score of 9.7 (9.705) out of 10, based on 8 reviews in the last 2 years. Over all time Highgrove House Care Home has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
1
2
8
17

Review from Adrie D (Regular Volunteer) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After more than two years as a volunteer at this excellent care home, I want to share what I enjoy about the home. My role has been to lead fortnightly painting sessions as a volunteer, after my retirement as a mental health nurse specializing in dementia care. The environment at Highgrove House Care
Home is designed to meet the needs of people with dementia. There is good signposting and reminders around the house to keep people in touch with the time, date and place where they are living, with attention to the seasons and relevant calendar events. Photographs and artwork are placed to encourage conversation with the residents which helps to orientate them and helps them to feel part of a home. The residents are kept in touch with the community through regular community events where they, their families and volunteers come together. The care team is motivated and committed because of energetic and skilful leadership.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare B (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-managed home-from-home care home.
Plenty of entertainment and interaction from the staff.
Good quality food which is varied with choices.
All the staff we have met are very professional and there doesn't seem to be a high turnaround of staff which makes the stay less anxious for our father.
Family
members are welcome to visit anytime with no time limit restraints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary P (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a care home for my mum, Highgrove House was the first one that we visited and we were so impressed by the friendly staff, homely feel, and cleanliness that we didn’t need to visit anymore.
My mum who is 101 years old has been a resident for 2.5 years and the care she has received
has been excellent. The staff are always friendly, making her laugh and encouraging her to get involved with the various activities that they provide. The food is all homemade and the chef understands all the resident's needs.
When it was her 100th birthday they held a garden party for the family and all the residents joined in with afternoon tea and a special birthday cake, the mayor came as well!
The care home has arranged various outings which the residents enjoy, along with with their family and friends.

Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your excellent feedback and support as always. We would like to take this opportunity to say how much our team feel valued and encouraged by your participation in our activities and events at Highgrove House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Highgrove a few months ago. She has dementia and I was concerned it would be hard for her to settle into a different environment. Fortunately the care and attention to detail of her needs/routine has meant that she immediately felt at home and is very happy and settled. The staff
are outstanding and the effort everyone goes to ensure they have daily activities is really good. It was important for me my mother was in the company/enjoying activities/meal times with other people instead of being in her own room for many hours by herself. The food is outstanding and the chef takes great pride in cooking from scratch with lots of choice. Families and visitors are made very welcome at any time. Her personal care is also excellent and it makes me happy to see her and other residents looking so well cared for, a sign of how attentive and caring the staff are. I feel very fortunate I chose Highgrove House for my mother.

Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you for the feedback and it's nice to know your mum is settling in nicely and that you have chosen our home for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Niece of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have medical power of attorney for my uncle. He has been at Highgrove House for 10 months. As a family we have been delighted with the care he has received. The staff are all very caring and personable. The home is very well managed and has a warm, welcoming family atmosphere. There is a varied programme
of stimulating activities for residents that my uncle really enjoys. The home-cooked food is also excellent. Residents are treated as individuals and the staff know them all very well. My uncle is extremely happy at Highgrove House and I would highly recommend it.

Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you for the feedback and great to know you and your uncle are happy with our home and the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley B (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wholeheartedly recommend Highgrove House.
My mum has been a resident for almost two years, I was impressed by how quickly she settled in and how happy she is there.
All staff are friendly, warm, attentive and professional.
Way to go team Highgrove!

Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your review and positive feedback. Our team takes pride in the quality of care they provide to the residents as their own family and loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra R (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highgrove House is a wonderful place, I am so glad that I found it. It has a homely atmosphere, with caring staff who give the place a family feel. They have made mum feel very comfortable and safe. Mum, who sadly has dementia, has taken part in a very wide range of activities since she arrived 6 months
ago. She participates and enjoys so much and it’s great to see. Making pasta was a completely new experience for her. The home is lovely and warm, and there is AC in the lounge for hot weather. All areas are kept clean and tidy with no lingering odour issues. The food is excellent and as a result, mum has started eating properly since she arrived. We as visitors get a friendly hospitable welcome, again, like family.
If Mum has had any issues, the staff have acted straight away and always let me know. I also feel comfortable raising any concerns with staff and management. Importantly, Mum is happy, healthier, and safer here. Without a doubt, Highgrove House and its staff are excellent!

Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your lovely feedback Sandra. So glad to hear that your mum enjoys living at Highgrove House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah-Jane R (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Highgrove House for 20 months and sadly passed away in May 23. She couldn’t have received better care while she was there. The staff are compassionate, kind, and professional. The atmosphere in the home is a very happy, peaceful one. The residents are not left to vegetate
but are encouraged to join in with numerous activities and we have attended quite a few events. One of my favourites last year was the small animal afternoon – a great laugh. My mother had a stroke and when she left the hospital, we transferred her from the place she had been 'dumped' to Highgrove, she was bedridden at the time. With care, patients and encouragement they not only got her walking (she was always a very strong-minded woman) but walking without a walking aid. We were always welcomed when we visited, and I take away many happy memories of her final time with us thanks to the staff at Highgrove.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Highgrove House Care Home for nearly 3 years. The love and care she received throughout that time was second to none. During the difficult last 2 years the staff remained cheerful and positive and did everything they could to keep families in touch with each other. Unfortunately,
my mum passed away last month and again the care and love shown to both my mum and myself was exceptional. I can’t thank the staff enough for all they did.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole C (Friend of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed and reassured by the professionalism and consideration shown by all of the staff at Highgrove, particularly during these challenging times. The phone has always been answered promptly and it has been lovely to hear about all of the stimulating activities put on by the staff
for the residents. I know my friend enjoyed the indoor gardening in particular. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chrissie G (Granddaughter of Resident) published on 20 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan lived at Highgrove House Care Home for a good few years. The staff were all so lovely and really helped her to settle in, making it feel like home for her. They always did lots of different activities, with people coming in to do some singing with them or some arts and crafts. They also held
days where everyone, including relatives, could come for a BBQ, some games and even to watch a panto at Christmas time.
I was very lucky to of found such a lovely home for my nan to move into and they were not only there for my nan but were also there for myself as well. Any questions, concerns or worries and the staff would be more than helpful. They kept me informed of everything and treated everyone like family.
My nan spent her last days at Highgrove House Care Home and she couldn’t have been looked after or made more comfortable than what she already was.
Staff were there to support me and the family through my nan's last days and this will never be forgotten.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne B (Friend of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend resided with you from November 2019, sadly she passed away this month. From the beginning of her time with you, she was welcomed into the loving family atmosphere of Highgrove. I went around many other care homes searching for the right one and really struck gold when I found Highgrove.
From the very first interview I had with them they were professional and caring and I knew that my friend would be happy here. She loved joining in with all the activities provided and had such fun. Throughout her stay, I was kept informed of her wellbeing without having to chase. I cannot thank or praise the team enough for their amazing care and how they all cherished and loved her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather C (Daughter of Resident) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away in September 2020, but I know that mum's life was extended and enriched by moving to Highgrove House five years ago. To put it simply, she was so well-loved by all there and so well looked after, she lived far longer with the soul-destroying Alzheimer's than she would have in her own
home. Her final months, during Covid, were with her friends and, what had become, her 'family'. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela W (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highgrove Care Home is the most wonderful place and I cannot recommend it highly enough; from the warm welcome at the front door to the beautiful individual rooms and the caring, compassionate nature of every member of the dedicated staff. When my mum came here just over a year ago she settled in quickly,
loving every moment and joining in with the daily activities and making new friends. She laughed a lot and was happy; something that was, for my sisters and I, a joy to behold. When she had a devastating stroke in early November, the love, kindness and professionalism with which they nursed her through her final days was second to none. My sisters and I will be forever grateful that we found this wonderful place for our beloved Mum to live even though it was for such a short time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough. The staff treated my mother with nothing but respect and care. She loved being there and the staff truly loved her too. My mother passed away in November during the Covid pandemic (from non-related issues) and the staff did absolutely everything they
could to make her final days memorable for all the right reasons.
More than that they treat relatives brilliantly too. I was always met with the offer of cake and a cup of tea or coffee and while my mum was slowly leaving us all, they looked after myself and my sister like we were residents ourselves.
They sent photos and videos of my mum taking part in activities and handled the whole pandemic with care and sensitivity. Their communication was excellent and the direct input from the owners made it all the more personal.
The rooms are well-appointed, large and bright and my mother had a lovely en-suite bathroom. It was just like a beautiful caring home.

Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your comments and recommendation. We value all your feedback. This will encourage our team to continue to do their best every day, especially as everyone is working so hard to protect and keep our residents safe during the Covid pandemic.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela C (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was much happier after I moved her to Highgrove House, inside its so homely and comfortable like the hotels she stayed in with her late husband. She was well cared for, treated kindly. The food was really good and she enjoyed taking part in most activities. She was fond of her carers, patiently
staff engaged and chatted. The few issues I had were handled and dealt with professionally by the manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave G (Son of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring environment.
My father was there for a year and was provided with a quality of life way beyond what could have been expected

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry H (Son of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for 6 years, up to her death. We compared with 3 other homes, and only one came close. The main reasons for the choice was home cooked food and the activities on offer. Frankly, I assumed she would be there less than 6 months, but whilst they can't work miracles, good personalised
care led to her getting stronger and hence the few extra years.


They were ALWAYS welcoming to visitors. They did a very good job of sensitively making me aware that she was in a decline that might lead to her passing. It certainly felt like the staff did genuinely care for the residents as well as meeting practical needs.


I have seen a policy of continuous improvement in the building over the years and I gather more is to come.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hayley W (Daughter of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How very pleased we were that we chose Highgrove House for my mother when the time came due to her mild dementia and mobility. We had been recommended to view Highgrove but decided to view several other homes as well.
The atmosphere is warm and homely with a five star hotel service. The staff are
always caring, calm and efficient.
My mother enjoys the many activities on offer and the company of the other guests when she's wants to and loves sitting in the beautiful conservatory.
I would thoroughly recommend Highgrove.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Highgrove House at the end of 2017.
She is very appreciative of the care and kindness she has received, as I am too.
I cannot compliment the staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Highgrove House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Highgrove House Care Home is calculated as follows: ( (86 Excellents x 5) + (9 Goods x 4) ) ÷ 95 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Highgrove House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Karen

Karen Lisher

Job Title: Registered Manager

Joined: 2019

I am experienced registered manager and with an extensive experience of running large residential and nursing homes for past 10
years in the West Sussex area. I am qualified as a nurse and have RGN qualification.


I have developed a passion for caring for elderly people and supporting their families inclusive of those living with dementia. I am dedicated to delivering a high standard of care for all residents and relatives. I value all team members and empower them to develop, gain skills and knowledge to help them deliver a high standard of care within regulatory and organisational standards.


I enjoy coming up with innovative ideas for fundraising and the introduction of Annual social events within the homes for residents and staff.


Yvonne

Yvonne Barker

Job Title: Care Manager

Joined: 2015

I am experienced nurse and have been working in the health sector my entire career. I have held senior position at various residential and nursing homes. I completed my RGN qualification over 25 years ago.


I have been Care Manager at Highgrove House for last 5 years, prior to this I was a Deputy Manager at another nursing home for 10 years. I am passionate about the exceptional level of care is provided by my Care team to our residents at all times. It is so crucial that our residents feel happy, content, enjoy enriching and rewarding life at Highgrove House every day.


Frequently Asked Questions about Highgrove House Care Home

What types of Care is Highgrove House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highgrove House Care Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Highgrove House Care Home have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highgrove House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highgrove House Care Home to the centre of Worthing?

0.5 mile(s) as the crow flies, distance by road may be significantly further.