Highgrove House Care Home

32/34 Winchester Road, Worthing BN11 4DH
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9.7 25 Reviews
  • Highgrove House Care Home, Worthing
A quality residential care home established over 30 years with an excellent reputation locally offering personalised care for the elderly for short and long stay, day care, respite, convalescence, and rehabilitation, in a warm, friendly and luxury homely environment. it offers personal care for the elderly, frail and those with diagnosis of dementia/Alzheimer's. Most residents come to Highgrove House via personnel referrals.

Highgrove House consists of 19 bedrooms all en-suite, some with walk-in showers and bathrooms, fully furnished to the highest standards, 2 lounges, a dining area and a large conservatory that overlooks the private and established garden. Specialist bathing facilities are also provided. Many rooms with original period features.

It provides fresh daily home cooked food prepared by its chefs on site.

Family and friends are always welcome to join in with the daily activities and regular outings that are organised at the home.

Delicious and varied meals are prepared on site daily by its own chef using locally sourced ingredients and are tailored to suit individual requirements.

Highgrove House was rated "Good" in all categories by CQC in 2018.

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Care Provided by Highgrove House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Lisher (Registered Manager)
  • Admission Criteria
    • All residents assessed for care needs before admission
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Highgrove House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,420 – £1,420
  • (these prices are only a guideline, please contact Highgrove House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Available on site


Highgrove House Care Home Reviews (25)

Total of 25, showing 21-25
9.7

Highgrove House Care Home has a Review Score of 9.7 (9.705) out of 10, based on 8 reviews in the last 2 years. Over all time Highgrove House Care Home has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
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8
17

Review from A G (Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was shown around this care home and asked my opinion, I said I liked room 10 and within an hour I was moved in. I have no regrets about being here, it's like a 4-star hotel!

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Review from Marion M (Daughter of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Highgrove care home for around 15 months. On the whole, she has been happy there. The staff, in particular, do a wonderful job in looking after the residents. Some of the staff have been working there for many years. Nothing is too much trouble, though I do feel they are overstretched
sometimes and expected to do things that are perhaps outside their remit. Eg cooking meals, shopping for food. Visitors are always made very welcome and there are activities and events for the residents to join in. The new owners seem to be doing some refurbishment which is welcome as some of the home had started to look a little shabby in places. My Mother has some issues with the food particularly at the weekends when there doesn't seem to be a designated cook. There also seems to be a few issues with the cleaning lately. However, I feel happy that Mum is well cared for and above all safe. There is always a nice homely atmosphere when I visit.

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Review from Malcolm L (Son of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mum to Highgrove in May 2017 as her previous home closed with little warning. From our first viewing on a Saturday, all the staff could not have been more helpful, reassuring, attentive and polite. On the day of mum's arrival, her room had been completely redecorated and felt like home from
home. The staff went out of their way to make mum feel "at home" as they still do now.


We as a family are very thankful to all the staff involved in her care.


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Review from Terry H (Son of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for some years now and the staff have always been caring - I did my research on this site. The home has been well maintained and indeed improved during her time there. Variety of activities and the food is cooked on site - the comment was made that good food was one of
the few blessings that could still be enjoyed as much by residents as outsiders. When visiting I am always warmly greeted and offered tea or coffee.

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Review from K O (Friend of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highgrove House is a truly 5 star nursing home. The building is beautiful, the rooms are lovely, the staff are amazing and the food is delicious. I have attended many friends and family functions and am always impressed at the lovely family feel of the place too. Every time I have visited during the
day there has been some sort of activity going on and residents can also visit Highgrove's beach hut on Goring seafront which is just lovely for families to take their loved one out to. I know people who have used both the day care and residential services and both are excellent.

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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Highgrove House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Highgrove House Care Home is calculated as follows: ( (86 Excellents x 5) + (9 Goods x 4) ) ÷ 95 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Highgrove House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Karen

Karen Lisher

Job Title: Registered Manager

Joined: 2019

I am experienced registered manager and with an extensive experience of running large residential and nursing homes for past 10
years in the West Sussex area. I am qualified as a nurse and have RGN qualification.


I have developed a passion for caring for elderly people and supporting their families inclusive of those living with dementia. I am dedicated to delivering a high standard of care for all residents and relatives. I value all team members and empower them to develop, gain skills and knowledge to help them deliver a high standard of care within regulatory and organisational standards.


I enjoy coming up with innovative ideas for fundraising and the introduction of Annual social events within the homes for residents and staff.


Yvonne

Yvonne Barker

Job Title: Care Manager

Joined: 2015

I am experienced nurse and have been working in the health sector my entire career. I have held senior position at various residential and nursing homes. I completed my RGN qualification over 25 years ago.


I have been Care Manager at Highgrove House for last 5 years, prior to this I was a Deputy Manager at another nursing home for 10 years. I am passionate about the exceptional level of care is provided by my Care team to our residents at all times. It is so crucial that our residents feel happy, content, enjoy enriching and rewarding life at Highgrove House every day.