Hollymead House has a Review Score of 9.9 (9.873) out of 10, based on 16 reviews in the last 2 years. Over all time Hollymead House has 44 reviews.
Review from Jane D (Daughter of Resident) published on 23 September 2016
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Review from Wendie B (Daughter of Resident) published on 23 September 2016
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Review from Suzanne N (Daughter of Resident) published on 23 September 2016
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Her health is carefully monitored and relatives are quickly contacted if there are any problems. I have had one such call and the staff dealt with the problem in a professional but caring manner. I have found all the staff to be friendly, helpful and very thoughtful towards my mother.
I am very pleased with the treatment she receives and I'm confident that as the years go on, she will receive more help if it is required.
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Review from Brian K (Friend of Resident) published on 23 September 2016
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The room is very spacious, light and airy with never a hint of smell which is so common in some homes.
The room is spotless and well maintained.
There is various forms of entertainment that can be enjoyed.
Facilities
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Treated with Dignity
Food & Drink
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Management
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Value for Money
The Review Score of 9.9 (9.873) out of 10 for Hollymead House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for Hollymead House is calculated as follows: ( (166 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hollymead House is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jul 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 01 Apr 2025
Available en-suite room in residential care home - 1 private or 1 Band P
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