Kathleen's Lodge

416 Upper Shoreham Road, Shoreham-by-Sea BN43 5NE
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9.8 23 Reviews
  • Kathleen's Lodge, Shoreham-by-Sea
Kathleen's Lodge provides the highest level of care with that all important personal touch.

Everyone who comes to stay at the home has a plan of care developed which is specifically tailored to suit their needs. Invaluable input from the individual, along with their families and friends, ensures that the care provided allows them to live as independently as possible with dignity, privacy and respect and the opportunity to make their own choices.

The home offers a full and continuing programme of stimulating activities and events, for those who choose to participate, including reminiscence sessions, local entertainers, birthday parties, seasonal shows, barbecues, cake baking, arts and crafts and outings.

They are committed to their residents retaining links with the local community and regularly host various in house activities which include the local community. Residents have the freedom to join in as they choose and are always encouraged to continue with hobbies and past-times both inside and outside of the home.

The home receives regular visits from local GPs, hairdressers, dentists, opticians, chiropodists and other services can be provided as requested.

Kathleen's Lodge ensures that residents can attend religious services as they wish; either inside or outside of the home and all religious beliefs are respected at all times. They have Quality systems in their homes which helps them identify any shortfalls and work with the staff to correct them and also ensuring they are self-monitoring the care and quality they are providing.

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Care Provided by Kathleen's Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Kathleens Lodge Rest Home Ltd
  • Person in charge
  • Crystal Kostel (Registered Manager)
  • Admission Criteria
    • private and nhs
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Kathleen's Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,000 – £1,550
  • (these prices are only a guideline, please contact Kathleen's Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on site or free parking on street


Kathleen's Lodge Reviews (23)

Total of 23, showing 1-20
9.8

Kathleen's Lodge has a Review Score of 9.8 (9.832) out of 10, based on 16 reviews in the last 2 years. Over all time Kathleen's Lodge has 23 reviews.

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Review from M C (Brother of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, very friendly staff, excellent overall care team, friendly management team, very good daily activities, nice garden, family and open days and activities, well presented off-road garden frontage.

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Review from A F (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Kathleen's Lodge for a year. She is very well looked after. Staff are at all times compassionate and professional. She is happy and content. The food is always home-cooked and very good.

Reply from Crystal Kostel, Manager at Kathleen's Lodge

Thank you for your lovely feedback, this will be passed onto the team.


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Review from A T (Friend of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming when I visit my friend. Carers treat residents with great respect and care. Very clean and decorated nicely, the whole place is bright and airy. Feels peaceful and homely there and my friend seems happy. I normally visit in the mornings and there always seems to be activities on
and a wide range of gentle inclusive activities or quizzes. Residents always look nicely dressed and cozy. Look forward to sitting in the garden in the summer with my friend and hope there are some gentle gardening activities in the spring-summer.

Reply from Crystal Kostel, Manager at Kathleen's Lodge

Thank you for your lovely feedback. This will be passed on to the Kathleenleens Lodge team.


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Review from Marilyn D (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Kathleen’s Lodge are very efficient and caring and the residents are treated with dignity. They put on activities and ensure all are included. In the summer they hold activities like garden parties and help the residents enjoy the outdoor space. The family is happy that Mum is being well
looked after.

Reply from Crystal Kostel, Manager at Kathleen's Lodge

Thank you for taking the time to review us and for your positive feedback.


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Review from J M (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond to ensure Kathleen's Lodge is a home from home for residents.

Reply from Crystal Kostel, Manager at Kathleen's Lodge

Thankyou for taking the time to review us and your positive feed back.


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Review from N W (Son of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for at Kathleen's Lodge since she became a resident in March 2023. The staff are unfailingly kind and helpful and there are many and varied activities for residents. The garden would benefit from more planting providing residents with more opportunity to participate
in gardening. It would also create a more interesting and stimulating space.

Reply from Crystal Kostel, Manager at Kathleen's Lodge

Thank you for taking your time out to give us your feedback.


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Review from Gillian G (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Kathleen's Lodge is excellent. All the staff are friendly, caring and cannot do enough to assist my dad or me when visiting. I am kept up to date with any medical issues and always informed of any issues my dad has had. All staff are willing to 'muck in' and help each other in any way
possible. It's a pleasure to know my dad is happy in Kathleen's Lodge.

Reply from Crystal Kostel, Manager at Kathleen's Lodge

Thank you so much for your kind words and taking time out to give feedback.


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Review from Pamela M (Daughter-in-law of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovey and so welcoming to you. Always happy to make you drink. The staff are always dressed smartly.
They always make extra effort for - Mother's day and other events ie: The king's coronation which was amazing and lovely food.

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Review from Gaye W (Sister of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Kathleen's Lodge for almost a year now. As I live in Cornwall now I don't get to see her as often as I would like. So saying whenever I visit she appears to be very happy and contented. The staff go above and beyond with their duty of care and nothing ever appears to be too much
trouble. I always leave knowing she is being looked after and cared for.

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Review from Carol F (Friend of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident at the home since last year.
He is treated with kindness, dignity and respect by all the staff at Kathleen's Lodge. The home feels like a home too, with lovely home-cooked meals,and great activities suited to resident's abilities, needs and enjoyment.
Any concerns voiced
with staff are always addressed. I would recommend Kathleen's Lodge 100%!

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Review from J B (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are understanding, kind and helpful. They listen to you and sort out any concerns. Polite, keep you informed and professional at all times. Good communication and clear. Mum's really happy staying here, it puts my mind at ease, they would go above and beyond. Food is amazing, activities are great.
Would
100% recommend. I don't know what I would do without her being here.

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Review from E M (Friend of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my friend in Kathleen's Lodge, I've been delighted to find her so comfortable and settled. The staff are so welcoming and friendly, the atmosphere is so homely and the home-cooked food is very much enjoyed and appreciated by my friend.

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Review from Roger H (Grandson of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kathleen's Lodge is a delightful environment with a fabulous team of management and carers.
The manager and the team are always welcoming and accommodating and nothing ever seems too much. The home is always clean and well-maintained and the surroundings are warm and inviting.
There are always lots
of activities for everyone to join in with and the food is exceptional.
We couldn't have chosen a better home for our grandmother!

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Review from Lois P (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service. Brilliant activities!
Amazing kindness and compassion!
Constant communication on all matters relating to health, personal needs, finances - everything!
Love all staff. I have booked myself a room for 30 years time!

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Review from Vanessa J (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kathleen's Lodge Care Home for eighteen months now. She is very happy here and all the staff are very kind and caring towards her. There are daily activities which Mum joins in with and the food is also excellent. I cannot praise them enough. They always make me feel welcome when
I visit.

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Review from N B (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always receive a warm welcome from all staff. The home is clean and tidy. My mum is very happy and well looked after. There is a varied timetable of daily activities and the home-cooked food is delicious. As a regular visitor, I feel part of one big family.

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Review from Jayne W (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kathleen's Lodge always took great care of my mother. They were always kind, affectionate and understanding. My mum was always happy and smiling when I visited here and I was always made to feel welcome.

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Review from Sarah C (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been really happy with my mum's care. My mum is a poorly lady and at Kathleen's Lodge she has been looked after so well. Knowing Mum's being looked after and happy has been so reassuring. My mum has been really happy and comfortable there.

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Review from Zena T (Cousin of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found staff very helpful and caring to listen to what I have to say.

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Review from T H (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so well looked after, the staff are amazing at keeping me up to date if my Mum is unwell. The food is fantastic. The whole care package is great, so glad I changed from her previous care home to here, My mum is so well in herself now.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Kathleen's Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Kathleen's Lodge is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 190 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kathleen's Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Crystal Kostel

Job Title: Registered Manager

Joined: 2002

I am the Registered Manager of Kathleen's Lodge Care Home. I have been managing the Home for 21 years. I have been working in the care industry since the age of 16 including those with a range of physical and mental health needs. I then became Senior Carer to Care Manager to then becoming the Registered Manager of Kathleen's Lodge. I have gained many qualifications over the years including EDI Level 2 Certificate in Dementia Care, NVQ Care Level 3, NVQ Level 4 in Leadership and Management for Care Services, Certificate in Safe Handling of Medicines and many more. I have got 30+ years of care experience.


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Somying

Job Title: senior shift leader

Joined: 2007

Somying has been with us since 2007 & extremely well liked by residents and staff. She is very people centred & always leads by example.
Somying & our two other seniors guide a team of 13 health care assistants.


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Romana

Job Title: Activity co-ordinator

Joined: 2020

Romana has been with us since early 2020. She delivers daily entertainment and a huge abundance of activities for the residents such as:


All relevant celebration days are well lead with the residents at the heart of it.
Maritime day.
Rock painting.
Art days.
Sing along days.


And much more including decorating the house with each relevant public holiday.


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Eliana

Job Title: Chef

Joined: 2010

Eli has been with us since 2010 & is the most amazing cook. She meets all the dietary requirements of the residents. Eli will always cook separate meals if the residents fancy something different on the day. Eli also spoils the staff with her homecooked food. She truly is an amazing asset to Kathleen's lodge.


Frequently Asked Questions about Kathleen's Lodge

What types of Care is Kathleen's Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kathleen's Lodge provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kathleen's Lodge have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Kathleen's Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kathleen's Lodge to the centre of Shoreham-by-Sea?

0.7 mile(s) as the crow flies, distance by road may be significantly further.