Kathleen's Lodge

416 Upper Shoreham Road, Shoreham-by-Sea BN43 5NE
Submit a Review
9.8 23 Reviews
  • Kathleen's Lodge, Shoreham-by-Sea
Kathleen's Lodge provides the highest level of care with that all important personal touch.

Everyone who comes to stay at the home has a plan of care developed which is specifically tailored to suit their needs. Invaluable input from the individual, along with their families and friends, ensures that the care provided allows them to live as independently as possible with dignity, privacy and respect and the opportunity to make their own choices.

The home offers a full and continuing programme of stimulating activities and events, for those who choose to participate, including reminiscence sessions, local entertainers, birthday parties, seasonal shows, barbecues, cake baking, arts and crafts and outings.

They are committed to their residents retaining links with the local community and regularly host various in house activities which include the local community. Residents have the freedom to join in as they choose and are always encouraged to continue with hobbies and past-times both inside and outside of the home.

The home receives regular visits from local GPs, hairdressers, dentists, opticians, chiropodists and other services can be provided as requested.

Kathleen's Lodge ensures that residents can attend religious services as they wish; either inside or outside of the home and all religious beliefs are respected at all times. They have Quality systems in their homes which helps them identify any shortfalls and work with the staff to correct them and also ensuring they are self-monitoring the care and quality they are providing.

Show Kathleen's Lodge on the Map

Care Provided by Kathleen's Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Kathleens Lodge Rest Home Ltd
  • Person in charge
  • Crystal Kostel (Registered Manager)
  • Admission Criteria
    • private and nhs
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Kathleen's Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,000 – £1,550
  • (these prices are only a guideline, please contact Kathleen's Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on site or free parking on street


Kathleen's Lodge Reviews (23)

Total of 23, showing 21-23
9.8

Kathleen's Lodge has a Review Score of 9.8 (9.832) out of 10, based on 16 reviews in the last 2 years. Over all time Kathleen's Lodge has 23 reviews.

Overall Experience

  • 20
  • 3
  • 0
  • 0
  • 0

Date Published

23
2
3
16
7

Review from John S (Son of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Kathleen's Lodge since January 2017 after being diagnosed with late-onset Alzheimer's. My late sister and I were relieved when mum settled into this wonderful care home. One thing we did observe was that mum was deteriorating rapidly when she was at her own home, but
shortly after settling into the care home, we noticed an improvement in her. The activities in the home are the key thing, and the residents all seem to enjoy them. The food is good and cups of tea, coffee, and fruit squash are in abundance. The staff are very caring and I am happy that mum is safe. In particular, during the pandemic, the safety procedures for the residents and staff were very well organised, and as far I am aware they have had no cases of infection.
There are regular postings on Facebook with photos and videos of the activities our loved ones are participating in, invaluable over the last year with restricted visits. If mum becomes ill or falls, I am contacted immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra L (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at a number of care homes before choosing Kathleen's Lodge. I must be honest and say some of the homes available are disgusting and unwelcoming. Kathleen's Lodge is the best there is. The staff from the office, kitchen, and carers are all kind, compassionate and professional. I'm happy my elderly
mum is looked after the way she is. The home is small and family-friendly and I'm treated with respect there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Son of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all that the staff do for my mother and for the management who control her care plan. The facilities are very good and the dedicated activity coordinator is brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Kathleen's Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Kathleen's Lodge is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 190 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kathleen's Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

No image found

Crystal Kostel

Job Title: Registered Manager

Joined: 2002

I am the Registered Manager of Kathleen's Lodge Care Home. I have been managing the Home for 21 years. I have been working in the care industry since the age of 16 including those with a range of physical and mental health needs. I then became Senior Carer to Care Manager to then becoming the Registered Manager of Kathleen's Lodge. I have gained many qualifications over the years including EDI Level 2 Certificate in Dementia Care, NVQ Care Level 3, NVQ Level 4 in Leadership and Management for Care Services, Certificate in Safe Handling of Medicines and many more. I have got 30+ years of care experience.


No image found

Somying

Job Title: senior shift leader

Joined: 2007

Somying has been with us since 2007 & extremely well liked by residents and staff. She is very people centred & always leads by example.
Somying & our two other seniors guide a team of 13 health care assistants.


No image found

Romana

Job Title: Activity co-ordinator

Joined: 2020

Romana has been with us since early 2020. She delivers daily entertainment and a huge abundance of activities for the residents such as:


All relevant celebration days are well lead with the residents at the heart of it.
Maritime day.
Rock painting.
Art days.
Sing along days.


And much more including decorating the house with each relevant public holiday.


No image found

Eliana

Job Title: Chef

Joined: 2010

Eli has been with us since 2010 & is the most amazing cook. She meets all the dietary requirements of the residents. Eli will always cook separate meals if the residents fancy something different on the day. Eli also spoils the staff with her homecooked food. She truly is an amazing asset to Kathleen's lodge.